Name of the entity

Contact details

Purpose

Tel : (32-2) 542 35 55

Fax : (32-2) 542 32 50

E-mail : membres@test-achats.be leden@test-aankoop.be

www.test-achats.be

www.test-aankoop.be

Tél. : (32-87) 59 18 50

Fax : (32-87) 59 18 51

E-mail : info@vsz.be

www.cec-ecc.be

www.evz.be

Name of the entity

Contact details

Purpose

tel.: (359-2) 987 74 45

fax: (359-2) 988 42 18

е-mail: info@kzp.bg

web: www.kzp.bg

Principal government body responsible for implementing consumer protection legislation: to oversee general consumer product safety, defend economic interests, settle consumer disputes out of court and defend the collective interest of consumers. To provide consumers with information and advice. To settle consumer disputes. To manage the conciliation committees, including the conciliation committee for payment disputes. To examine consumer complaints.

To act as the RAPEX contact point (EU rapid alert system for dangerous consumer products). To coordinate all other supervisory bodies overseeing the application of Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation). To oversee the implementation of the 12 Directives coming within the scope of Regulation (EC) No 2006/2004.

bnap@bnap.org,

To inform consumers about goods and services available on the market; to inform and educate consumers about the risks associated with goods and services and ways to limit such risks; to inform and educate consumers about the impact of goods and services on the environment; to inform and educate consumers about their economic interest and ways to defend it; to inform consumers about the law on consumer protection and the environment applicable in Bulgaria; to study international know-how on consumer protection and the environment how and propose legislative, economic and political measures to protect consumers and the environment in Bulgaria.

tel: (359-32) 68 74 78,

(359) 0 886 330 770,

(359) 0 894 799 288

е-mail: ydavch@yahoo.com

To act as an independent consumer watchdog, inform consumers about the state of the market, the quality and safety, supply and demand, prices and comparative characteristics of goods and services; to inform consumers and specialist bodies about infringements of national standards and other legal provisions regarding the production of and trade in goods and services; to raise consumer awareness by informing consumers about their rights and duties and how to go about defending and meeting them.

tel./fax: (359-56) 83 14 62

е-mail: union_insured_bg@abv.bg

To defend the interests of Bulgarian insurance policy holders, inform consumers about the insurance industry and raise public awareness about insurance issues.

tel./fax: (359-94) 601431

е-mail:

rsp_vd_98@abv.bg

tel.: (359-56) 888 955

mobile phone: (359) 0 889 61 51 08

е-mail: National_league@abv.bg

To inform consumers about their rights; to take action when irregularities occur in the services market, to inform consumers and supervising bodies accordingly and to help consumers when they face problems.

tel.: (359-2) 36 35 41

mobile phone: (359) 0 88 879 55 22

е-mails: app_ngo@abv.bg

gvladimirov@abv.bg

To hold seminars and provide training on consumer topics, set up information and advice centres for consumers, instigate collective legal proceedings in defence of consumer interests, take the initiative in developing legislation protecting consumer rights, participate in consultative government bodies dealing with consumer protection, provide conciliation services and participate in conciliation committees, test consumer products and participate in inspections conducted by government bodies.

tel./fax: (359 - 2) 931 98 11,

(359 - 2) 833 32 85.

е-mail:

fcb@potrebiteli-bg.org

To be active in research and development, provide expert appraisals, offer consultancy services and develop other necessary activities in the field of consumer protection; to create and use neutral laboratories for research, expert appraisal and testing of consumer goods; to set up centres providing legal and market advice, processing complaints and suggestions from consumers; to produce printed, video and audio materials explaining consumers their rights.

Tel. + 359 32/63 86 14; + 359 32/63 60 25

Email: sdr.p.p.p@gmail.com

To inform and consult the public on consumer protection matters; to assist consumers in Bulgaria in the protection of their rights and legitimate interests by providing advice and consultation in legal disputes to be settled in or out of court; to monitor compliance of Bulgarian consumer legislation with developments in consumer protection law in the EU; to uphold the interests of consumers in Bulgaria vis-à-vis relevant governmental bodies and international organisations; to contribute towards improving the Bulgarian economic and legal environment for the provision of products and services; to protect the collective interests of consumers.

Name of the entity

Contact details

Purpose

Tel. + 420 261 263 574

Email: spotrebitel@regio.cz

Web: http://www.konzument.cz

A wide range of actions in the field of consumer protection, including information and advice in consumer disputes.

Tel. +420 241 404 922

Fax +420 241 406 533

Email: dtest@dtest.cz

Web: http://www.dtest.cz

Publication of TEST magazine, objective and independent product testing, all consumer protection issues.

Tel., fax: +420 542 210 778

Email: gerta.mazalova@seznam.cz

Web: http://www.asociace-sos.cz

A wide range of action in the field of consumer protection as consumer advisory, alternative dispute resolution, education consumers.

(correspondence address: Čs. Pionýrů 19, 538 07 Seč)

Tel. +420 606 958 665

Email: spol.obrana@gmail.com

Web: http://www.spolecnaobrana.net/

Protecting consumers from misleading conduct, dishonest companies, dissemination of information, education activities.

Tel. +420 777 597 996

Email: info@unicampus.cz

Web: http :// www.unicampus.cz

Protecting the rights and legitimate interests of consumers, education, effective dissemination of information.

Tel. +420 774 97 27 27 Email:

info@podvedeni.cz

Web: http: //www. Podvedeni.cz

www.Oklamani.sk

www.Podvedeni.sk

Cultivation of the market with a focus on the protection of assets affected by a fraud.

Tel. +420 606 609 635

Email: platforma@zdravotnipojistenci.cz

Web:

http://www.zdravotnipojistenci.cz/

Promotion rights of patients as consumers of health care services, medical devices and medicinal products in the Czech Republic and the European Union, support diagnosis-oriented patient organizations and advocates rights of participants of Czech public health insurance system to access reimbursed care of appropriate quality on timely and non-discriminatory basis.

Name of the entity

Contact details

Purpose

Tel. (45) 32 66 90 00

Fax (45) 32 66 91 00

Email: fs@fs.dk

Internet: www.fs.dk

(English: www.consumer.dk/index-uk.htm)

According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights.

The Consumer Ombudsman is authorised to initiate actions under the following Directives:

Frederikssundsvej 378 DK-2730 Brønshøj

Tel. (45) 44 88 91 11

Fax (45) 44 91 73 73

Email: dkma@dkma.dk

Internet: www.dkma.dk

The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment.

The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use.

Name of the body

Contact details

Purpose

Tel. 0711 530 33 66 77

Fax 0711 530 31 68

Email: info@ace.de

www.ace.de

Protects the interests of all consumers by providing non-commercial information and advice (cf. § 2(4) of the statute)

Tel. 089/7 67 60

Fax 089/76 76 25 00

Email: adac@adac.de

www.adac.de

Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 02641 - 8904484

Fax 0228 - 2497324

Email: kontakt@avsb.info

www.avsb.info

Informs and protects consumers interests, in particular, in the field of: Financial services, (Investmenst, pensions and in all other financial services) (see § 2(1) of the statute).

Tel. 0 30/4 00 33 95 00

Fax 0 30/4 00 33 95 12

Email: office@bsb-ev.de

www.bsb-ev.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 030/22 62 60

Fax 030/22 62 61 62

Email: bmv@berliner-mieterverein.de

www.berliner-mieterverein.de

Protects tenants’ interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 02224/9 22 70

Fax 02224/1 03 21

Email: info@energieverbraucher.de

www.energieverbraucher.de

Protects energy users’ interests by providing information and advice; authorised to bring collective actions in the interests of energy users (see § 2 of the statute).

Tel. 0 40/3 57 37 30-0

Fax 0 40/3 57 37 30-99

Email: info@bundderversicherten.de

www.bundderversicherten.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

Telefon: 0 30/27 58 64-0

Telefax: 0 30/27 58 64-40

Email: bund@bund.net

www.bund.net

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Telefon: 02 28/90 90 48-0

Telefax: 02 28/90 90 48-22

Email: info@biva.de

www.biva.de

Protects the interests of old people and people in need of care by providing information and advice (see § 2 of the statutes); authorized to bring representative actions in the interests of consumers.

Telefon: 0 62 94/42 81-0

Telefax: 0 62 94/42 81-79

Email: info@bsk-ev.org

www.bsk-ev.org

Provides information and advice for members and other persons affected and their families in all relevant areas, from a consumer protection perspective, including consumer protection law issues connected with protection against discrimination, where and to the extent that this is legally permissible; authorised to bring collective actions in the interests of the persons mentioned above (see § 2(3)(p) of the statute).

Telefon: 07 61/5 50 12

Telefax: 07 61/5 50 13

Email: info@dsa-ev.de

www.dsa-ev.de

Protects the interests of private owners of houses, apartments and land abroad and other persons interested in property abroad by providing information and advice; authorised to bring collective actions in the interests of the above-mentioned persons (see § 2 of the statute).

Tel. 07732/99 95-0

Fax 07732/99 95 77

Email: info@duh.de

www.duh.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1 of the statute).

Tel. 030 285 387 0

Fax 030 285 387 200

Email: info@dbsv.org

www.dbsv.org

Information, advice and legal advice

Representation in matters relating to the Consumer protection (cf. § 2 No. 5(j) of the articles of association)

Tel. 0611/411 40 50

Fax 0611/411 40 529

Email: info@mieterbund-hessen.de

www.mieterbund-hessen.de

Protects tenants’ interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 5 of the statute).

Tel. 0381/375 2920

Fax 0381/375 2929

Email: post@mieterbund-mvp.de

www.mieterbund-mvp.de

Protects consumers’ interests in Mecklenburg-Western Pomerania in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Telefon: 02 34/9 61 14-0

Telefax: 02 34/9 61 14-11

Email: info@mieterverein-bochum.de

www.mieterverein-bochum.de

Protects tenants’ interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0 89/8 90 57 38-0

Fax 0 89/8 90 57 38-11

Email: info@mieterbund-bayern.org

www.mieterbund-landesverband-bayern.de

Protects consumers’ interests in Bavaria in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 030/2 23 23-0

Fax 030/2 23 23-100

Email: info@mieterbund.de

www.mieterbund.de

Protects, promotes and represents all tenants’ interests; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0431/97 91 90

Fax 0431/9 79 19 31

Email: info@kieler-mieterverein.de

www.kieler-mieterverein.de

Protects consumers’ interests in Kiel in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) of the statute).

Tel. 0431/97 91 90

Fax 0431/9 79 19 31

Email: info@mieterbund-schleswig-holstein.de

www.mieterbund-schleswig-holstein.de

Protects consumers’ interests in Schleswig-Holstein in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0385/71 46 68

Fax 0385/71 46 69

Email: information@mieterbund-schwerin.de

www.mieterbund-schwerin.de

Protects tenants’ interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0421/32 02 09

Fax 0421/3 37 92 08

Email: info@mieterverein-bremen.de

www.mieterverein-bremen.de

Protects tenants’ interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 02171/40 40 70

Fax 02171/2 78 45

Email: info@mv-lev.de

www.dmb-mieterverein-leverkusen.de

Protects tenants’ interests in Leverkusen by providing information and advice; authorised to bring collective actions (see § 2 of the statute).

Tel. 07221/2 55 12

Fax 07221/39 28 31

Email: info@mieterverein-baden-baden.de

www.mieterverein-baden-baden.de

Protects tenants’ interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute).

Tel. 0331/7453003

Fax 0331/6200799

Email: vorstand@deutscher-verbraucherschutzverein.de

www.deutscher-verbraucherschutzverein.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3 of the statute).

Tel. 0521 16391639

Fax 0521 61172

Email: mail@digitalcourage.de

www.digitalcourage.de

Fostering consumer protection and defending the interests of the Consumers by non-commercial information and advice; and Fight against infringements of the The Unfair Competition Act and other consumer protection laws; in particular in the area of Data protection through appropriate Measures (cf. point 2 of the Articles of association)

Tel. 0561/81 64 26 - 0

Fax 0561/81 64 26 - 28

Email: info@mieterbund-nordhessen.de

www.mieterbund-nordhessen.de

Protects tenants’ interests in northern Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 3 of the statute).

Tel. 0 61 54/60 39 75 40

Fax 0 61 54/60 39 75 49

Email: legal@euroconsum.eu

www.euroconsum.eu

Protection of the interests of Consumers through education; and Advice; for the management of Representative actions in the interest of Consumers entitled (cf. § 2 Section I(1) and (2) of the Statutes).

Tel. 05 21/55 77 21-24

Fax 05 21/55 77 21-34

Email:

verwaltung@gluecksspielsucht.de

www.gluecksspielsucht.de

Protects consumers’ interests by providing information and advice on gambling addiction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

Tel. 030/24 04 76-0

Fax 030/24 04 76 26

Email: info@foodwatch.de

www.foodwatch.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 040/43 13 94-0

Fax 040/43 13 94 44

Email: info@mhmhamburg.de

www.mhmhamburg.de

Protects tenants’ interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0941 5 57 54

Fax 0941 59 99 867

Email: info@mieterbund-regensburg.de

www.mieterbund-regensburg.de

Protection of the interests of the Consumers through education; and advice on rental, housing and lease issues (cf. § 2 No. 1 of the Statutes)

Tel. 06 11/71 65 47-0

Fax 06 11/71 65 47-79

Email: info@mieterbund-wiesbaden.dewww.mieterbund-wi.de

Protects tenants’ interests in Wiesbaden and Umgebung by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 03581/40 30 90

Fax 03581/41 80 81

Email: mieterverein-goerlitz@t-online.de

www.mieterverein-goerlitz.de

Protects tenants’ rights and interests in the region of Oberlausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0211/1 69 96-0

Fax 0211/35 15 11

Email: info@mieterverein-duesseldorf.de

www.mieterverein-duesseldorf.de

Protects tenants’ interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0461/2 30 50

Fax 0461/1 25 38

Email: mieterverein-flensburg@t-online.de

www.mieterverein-flensburg.de

Protects tenants’ interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(3) of the statute).

Tel. 06221/2 04 73

Fax 06221/16 34 18

Email: beratung@mieterverein-heidelberg.de

www.mieterverein-heidelberg.de

Protects tenants’ interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0841/17744

Fax 0841/17734

Email: info@mieterverein-ingolstadt.de

www.mieterverein-ingolstadt.de

Protects tenants’ interests in the Ingolstadt region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0721/37 50 91

Fax 0721/37 81 25

Email: info@mieterverein-karlsruhe.de

www.mieterverein-karlsruhe.de

Protects tenants’ interests in tenancy, leasing and housing matters in Karlsruhe city and district by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0221/2 02 37-0

Fax 0221/2 40 46 20

Email: email@mieterverein-koeln.de

www.mieterverein-koeln.de

Protects tenants’ interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 089/55 21 43-0

Fax 089/55 45 54

Email: mail@mieterverein-muenchen.de

www.mieterverein-muenchen.de

Protects tenants’ interests in tenancy, leasing and housing matters in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 0335/6 85 02 60

Fax 0335/6 85 02 58

Email: mieterverein.ffo@t-online.de

www.mieterverein-ffo.city-map.de

Protects tenants’ interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Tel. 040/8 79 79-0

Fax 040/8 79 79 110

Email: info@mieterverein-hamburg.de

www.mieterverein-hamburg.de

Protects tenants’ interests in the Greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

Telefon: 0 89/43 98 75 73

Telefax: 03 21/21 02 12 62

Email: kontakt@pro-rauchfrei.de

www.pro-rauchfrei.de

Defends the interests of

Consumers through education; and

Advice related to the

Consumption of tobacco products;

Conduct of representative actions in the

Interest of consumers justified

(see § 2 of the Statutes).

Telefon: 089 850 67 17

Telefax: 089 850 87 21

Email: sfb@slmail.de

www.sfbev.de

Protects consumers’ interests by providing information and advice on financial services matters; authorised to bring collective actions in the interests of consumers (see §§ 3 and 4 of the statute).

Telefon: 0 30/27 89 01-0

Telefax: 0 30/27 89 01-11

Email: info@vpb.de

www.vpb.de

Protects the interests of

Consumers through education; and

Consultancy in the field of private construction;

on the conduct of representative actions in the

Interest of consumers justified

(cf. § 2(1) of the Statutes)

Tel. 089/51 51 87 43

Fax 089/51 51 87 45

Email: info@verbraucherservice-bayern.de

www.verbraucherservice-bayern.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) und § 2 of the statute).

Tel. 0711/66 91-10

Fax 0711/66 91 50

Email: info@verbraucherzentrale-bawue.de

www.verbraucherzentrale-bawue.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 089/5 39 87-0

Fax 089/53 75 53

Email: info@vzbayern.de

www.verbraucherzentrale-bayern.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Telefon: 0 30/21 48 50

Telefax: 0 30/21 96 42 42

Email:

mail@verbraucherzentrale-berlin.de

www.verbraucherzentrale-berlin.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0331/2 98 71 0

Fax 0331/2 98 71 77

Email: info@vzb.de

www.vzb.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0421/16 07 77

Fax 0421/1 60 77 80

Email: info@verbraucherzentrale-bremen.de

www.verbraucherzentrale-bremen.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3(2) of the statute).

Telefon: 0 30/2 58 00-0

Telefax: 0 30/2 58 00-218

Email: info@vzbv.de

www.vzbv.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 040/24 83 20

Fax 040/24 83 22 90

Email: info@vzhh.de

www.vzhh.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0 69/97 20 10 900

Fax 069/97 20 10 40

Email: vzh@verbraucher.de

www.verbraucher.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0381/208 70-50

Fax 0381/208 70-30

Email: info@nvzmv.de

www.nvzmv.de

Protects consumers’ interests in Mecklenburg-Western Pomerania by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0511/9 11 96-0

Fax 0511/9 11 96 10

Email: info@vzniedersachsen.de

www.verbraucherzentrale-niedersachsen.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0211/38 09-0

Fax 0211/38 09-172

Email: internet@vz-nrw.de

www.vz-nrw.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interest of consumers (see 2.1 and 2.2 of the statute).

Tel. 06131/2 84 80

Fax 06131/28 48 66

Email: info@vz-rlp.de

www.verbraucherzentrale-rlp.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 06 81/5 00 89-0

Fax 06 81/5 00 89-22

Email: vz-saar@vz-saar.de

www.vz-saar.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0341/69 62 90

Fax 0341/68 92 826

Email: vzs@vzs.de

www.verbraucherzentrale-sachsen.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0345/2 98 03 29

Fax 0345/2 98 03 26

Email: vzsa@vzsa.de

www.vzsa.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0431/5 90 99-0

Fax 0431/5 90 99 77

Email: info@verbraucherzentrale-sh.de

www.verbraucherzentrale-sh.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 0361/5 55 14-0

Fax 0361/5 55 14 40

Email: info@vzth.de

www.vzth.de

Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

Tel. 07851/991480

Fax 07851/9914811

Email: info@cec-zev.eu

www.cec-zev.eu

Protect the interests of Consumers through education; and Consultancy services in rental, housing and Leasing matters (cf. § 2) Point 1 of the Statutes)

Name of the entity

Contact details

Purpose

Tel: (372-6) 20 17 00

Fax: (372-6) 20 17 01

Email: info@consumer.ee

Veebiaadress: www.consumer.ee

Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees.

Tel: (372 7) 37 41 40

Fax: (372-7) 37 41 42

Email: sam@sam.ee

Veebiaadress: www.sam.ee

Supervision in connection with the marketing and advertising of medicines

Name of the entity

Contact details

Purpose

Tel. (353-1) 402 55 00

Fax (353-1) 402 55 01

Email: odca@entemp.ie

Internet: www.odca.ie

Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation.

Name of the entity

Contact details

Purpose

Tel.: (30) 21 09 57 78 77

Fax: (30) 21 09 53 34 71

Email: inka@inka.org.gr

Internet: www.inka.org.gr

Protects consumers’ rights and interests.

Email: consumers@kepka.org

Internet: www.kepka.org

Tel: (30) 23 10 26 94 49

Fax: (30) 23 1024 22 11

Protects consumers’ rights and interests.

Email: ekpizo@ath.fothenet.gr

Internet: www.ekpizo.gr

Tel: (30) 21 03 30 44 44

Fax: (30) 21 03 30 05 91

Protects consumers’ rights and interests.

Email: info@ekato.org & ekato@ekato.org

Internet: www.ekato.org

Tel: (30) 23 10 22 64 26 94 93 21

Fax: (30) 23 10 90 85 19,

(30) 23 10 22 64 26

Protects consumers’ rights and interests.

Email: ioannina@inka.gr

Tel: (30) 26 51 06 51 78

Fax: (30) 26 51 06 51 78

Protects consumers’ rights and interests.

Tel: (30) 21 03 60 04 10

Fax: (30) 21 03 60 04 11

Protects consumers’ rights and interests.

Email: Macedonia@inka.gr

Internet: www.inkamak.eisodos.com

Tel: (30) 23 10 53 52 63 (11 72 1)

Fax: (30) 23 10 51 74 92

Protects consumers’ rights and interests.

Tel: (30) 26 61 04 58 26

Fax: (30) 26 61 03 62 50

Protects consumers’ rights and interests.

Email: INKA-AIT@OTENET.GR

Tel: (30) 26 41 02 44 44

Fax: (30) 26 41 02 13 44

Protects consumers’ rights and interests.

Tel: (30) 24 21 04 56 15

Fax: (30) 24 21 07 13 31

Protects consumers’ rights and interests.

Tel: (30) 210 4111080

Fax: (30) 210- 4111080

Protects consumer’s rights and interests.

Tel: (30) 21 09 82 91 52

Fax: (30) 21 09 82 50 96

Protects consumer’s rights and interests.

Tel: (30) 21 03 60 48 15-9, 36 02 411-9

Fax: (30) 21 03 61 64 64

Διεύθ. ηλεκ. ταχ.: info@acci.gr

Email: info@acci.gr

Internet: www.acci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.

Tel: (30) 210 3680700

Fax: (30) 210 3614726

Email: info@acsmi.gr

Internet: www.acsmi.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.

Tel: (30) 21 03 60 16-5, 36 33 08 0 (President’s office)

Fax: (30) 21 03 61 97 35

Email: eea@eea.gr

Internet: www.eea.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.

Tel: (30) 23 10 37 01 00,

37 01 10

Fax: (30) 23 10 37 01 14 –

37 01 66

Email: root@ebeth.gr

Internet: www.ebeth.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.

Tel: (30) 23 10 24 16 68,

24 16 89

Fax: (30) 23 10 23 26 67

Email: info@veth.gr

Internet: www.veth.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.

Αριστοτέλους / Aristotelous 27, GR-54624 Θεσσαλονίκη / Thessaloniki

Tel: (30) 23 10 27 52 55,

27 13 40,

27 14 88 (President’s office),

22 00 50

Fax: (30) 23 10 2716 49,

25 72 83

Email: epepthe@otenet.grepepthe@otenet.gr

Internet: www.uhcci.gr/epimelitiria/EETH.html

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 21 04 17 72 41 - 5

Fax: (30) 21 04 17 86 80

Email: evepgr1@acci.grevepgr1@acci.gr

Internet: www.uhcci.gr/epimelitiria/EBEP.html

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 21 04 11 04 43,

4 12 12 98,

4 17 47 65

Fax: (30 )21 04 17 94 95,

4 17 41 52

Email: info@bep.gr

Internet: www.bep.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 21 04 12 15 03,

4 12 69 17

Fax: (30) 21 04 12 27 90

Email: eepir@otenet.gr

Internet: www.eep.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 25 31 02 28 31,

3 68 31

Fax: (30) 25 31 02 67 14

Email: ccirodop@otenet.gr

; info@rodopicci.gr

Internet: www.rodoppicci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 25 31 02 25 47,

3 40 06,

8 14 70 - 9

Fax: (30) 25 31 02 58 66

Email: info@everodopi.gr

Internet: www.everodopi.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 41 02 25 25,

572 62

Fax: (30) 26 41 02 25 90

Email: contact@epimetol.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 27 51 06 72 16,

630 23,

669 68

Fax: (30) 275 10 24 595

Email: ebear@otenet.gr

Internet: www.arcci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 27 10 22 71 41,

22 71 42,

23 71 23

Fax: (30) 27 10 23 37 38

Email: info@arcadianet.gr

Internet: www.arcadianet.gr www.ikenet.gr

, www.eic.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 81 02 87 28,

7 86 54

Fax: (30) 26 81 07 86 54

Email: epimarta@otenet.gr

Internet: www.arta.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 2610 27 77 79,

27 76 79,

27 80 56

Fax: (30) 26 10 27 65 19

Email: ea@e-a.gr

Internet: www.e-a.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 61 02 82 81,

2 76 64

Fax: (30) 22 61 02 13 47

Email: info@viotiachamber.gr

Internet: www.viotiachamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 62 08 55 01 (-3),

8 55 04,

8 55 05

Fax: (30) 24 62 08 03 10

8 03 33

Email: ebegreve@grevenanet.gr

Internet: www.grevena.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 25 21 02 27 50,

2 49 95

Fax: (30) 25 10 25 835

Email: ccidrama@dramanet.gr

Internet: www.ccidrama.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 41 04 42 00, Κάλυμνος: 22 43 05 15 17,

Κως: 22 42 02 61 79,

Κάρπαθος: 22 45 02 24 83

Fax: (30) 22 41 04 42 40

Email: info@ebed.gr

Internet: www.ebed.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 25 51 02 62 23,

2 65 37

Fax: (30) 25 51 02 32 53

Email: epimevro@otenet.gr

Internet: www.chamberofevros.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 21 08 64 52

Fax: (30) 22 21 08 09 18

Email: epimevia@hol.gr

Internet: www.eviachamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 37 08 00 36,

2 36 28

Fax: (30) 22 37 08 04 40

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 95 04 19 40 (-1),

20090 -1 -2

Fax: (30) 26 95 02 31 35

Email: zantecci@otenet.gr

Internet: www.zantecci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 21 03 41 54,

3 22 25,

3 68 95

Fax: (30) 26 21 03 17 91

Email: ilich-gr@otenet.gr

Internet: www.helia.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 23 31 02 54 70,

2 97 74,

2 47 34

Fax: (30) 23 31 02 53 30

Email: chamimat@otenet.gr

Internet: www.imathiachamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 28 10 24 70 00

Fax: (30) 28 10 22 29 14

Email: root@ebeh.gr

kapetanaki@ebeh.gr,

Internet: www.ebeh.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 65 02 94 80 (-88)

Fax: (30) 26 65 02 94 89

Email: pezo@otenet.gr

Internet: www.uhcci.gr/epimelitiria/THESPROTIA.html

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 51 0 2 62 73 (President’s office), 223 89

24 7 09 ,

765 89 (EU Info Center)

Fax: (30) 26 51 0 251 79

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 25 10 22 33 25,

22 33 28,

22 22 57,

22 22 12

Fax: (30) 25 10 83 59 46

Email: eic157@otenet.gr

Internet: www.chamberofkavala.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 41 02 23 34,

2 23 01

Fax: (30) 24 41 02 22 38

Email: karditsaacci@cld.gr

Internet: www.karditsaacci@cld.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 67 02 69 26,

2 89 81 (President’s office),

2 95 28

Fax: (30) 24 67 02 24 42

Email: kastcham@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 61 03 98 13,

3 98 14,

3 19 98

Fax: (30) 26 61 04 00 88

Email: corfucci@otenet.gr

Internet: www.cci-kerkyra.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 71 02 22 53,

2 49 59

Fax: (30) 26 71 02 61 90

Email: chamberk@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 23 41 02 45 80,

2 45 81,

2 09 23

Fax: (30) 23 41 02 09 24,

2 09 26

Email: ebekilk@otenet.gr

Internet: www.gbi.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 61 03 46 69,

4 16 93

Fax: (30) 26 83 92 45 68

Email: Chambers@otenet.gr

Internet: www.kozani.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 27 41 02 44 64,

8 59 86,

2 64 04,

2 64 03

Fax: (30) 27 41 0 2 11 73

Email: info@korinthcc.gr

Internet: www.korinthcc.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 81 08 23 46,

8 02 46,

8 74 03

Fax: (30) 22 81 08 65 55

Email: info@cycladescc.gr

Internet: www.cycladescc.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 27 33 02 22 79,

2 38 04

Fax: (30) 27 33 02 20 08

Email: gytheioc@otenet.gr

Internet: www.lcci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 10 53 64 53,

25 53 88 (President’s office), 25 47 38,

53 64 52,

53 24 47,

53 69 00

Fax: (30) 24 10 25 75 22

Email: info@Larissa-chamber.gr

Internet: www.Larissa-chamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 28 41 02 22 31,

2 71 40,

2 71 50,

2 83 01

Fax: (30) 28 41 02 38 31

Email: info@epimlas.gr

Internet: www.epimlas.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 51 02 84 31,

2 85 64,

2 92 17,

2 99 32 (President’s office)

Fax: (30) 2 32 75

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 45 02 23 81

Fax: (30) 26 45 02 23 81

Email: ebelef@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 21 02 37 66,

2 32 71

Fax: (30) 24 21 03 12 11

Email: info@c-magnesia.gr

Internet: www.c-magnesia.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 27 21 06 22 00

Fax: (30) 27 21 06 22 29,

8 27 41

Email: info@kalamata.chambernet.gr

Internet: www.kalamata.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 25 41 02 51 05,

2 25 33

Fax: (30) 25 41 02 59 87

Email: ebex@otenet.gr

Internet: www.ebex.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 23 81 02 65 55 - 6,

2 67 35

Fax: (30) 23 81 02 90 29

Email: champella@pel.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 23 51 02 32 11,

2 43 11

Fax: ++30) 23 51 02 51 24

Email: champier@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 26 82 02 94 14

Fax: (30) 26 82 02 92 83

Email: info@preveza.chambernet.gr

Internet: www.preveza.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 28 31 02 22 14

Fax: (30) 28 31 05 50 86

Email: eber@otenet.gr

Internet: www.eber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 73 08 79 70,

8 79 80

Fax: (30) 22 73 02 27 84

Email: samcci@otenet.gr

Internet: www.samoscci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 23 21 09 97 20,

9 97 19 (γραφείο προέδρου)

Fax: (30) 23 21 09 9740

Email: eves@otenet.gr

Internet: www.eves.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 24 31 02 74 93,

2 49 89,

7 47 20

Fax: (30) 24 31 03 89 45

Email: info@trikala.chambernet.gr

Internet: www.trikala.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 31 02 21 12,

2 13 95

Fax: (30) 22 31 03 09 85

Email: info@fthiotidoscc.gr

Internet: www.fthiotidoscc.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 23 85 02 23 34,

2 24 66

Fax: (30) 23 85 02 80 20

Email: eveflorinas@acn.gr

http: Δικτυακός τόπος: www.ebef.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 65 02 86 97,

2 36 51

Fax: (30) 22 65 02 21 85

Email: epim-fo@hol.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Πολυτεχνείου /Polytehniou 58, GR-63100 Πολύγυρος / Polygyros

Tel: (30) 23 71 02 42 00,

2 43 00

Fax: (30) 23 71 02 13 55

Email: info@epichal.gr

Internet: www.epichal.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 28 21 05 23 29, 45 34 9, 40 62 4 (President’s office)

Fax: (30) 28 21 02 83 07

Email: epimel@chania-cci.gr

Internet: www.chania-cci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Tel: (30) 22 71 04 43 30 - 1

Fax: (30) 22 71 04 43 32

Email: epimeliti@otenet.gr

Website: chios.proodos.gr/chamber

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’

Name of the entity

Contact details

Purpose

C/Príncipe de Vergara, 54 E-28006 Madrid

Tel. +34 91 822 45 05

+34 91 822 45 07

dgconsumo@consumo.gob.es

Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law on the Protection of Consumers and Users, promotes and fosters consumers’ and users’ rights

Tel. (34) 95 504 10 89

dg.consumo.csalud@juntadeandalucia.es

Government agency responsible for market surveillance and the protection of consumers’ and users’ rights

Plaza del Pilar, 3 E-50071 Zaragoza

Tel. (34) 976 71 56 12

+34 976 71 33 46

consumo@aragon.es

Government agency responsible for market surveillance and the protection of consumers’ and users’ rights

C/ Ciriaco Miguel Vigil, 9 E-33006 Oviedo

Tel. (34) 985 10 83 21

asac@asturias.org

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 971 17 95 36

+34 971 17 79 79

secretaria@dgconsum.caib.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 928 79 61 49

rctfe.consumo@gobiernodecanarias.org

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

C/Albert Einstein, 4.- 3a planta E-39011 Santander

Tel. (34) 942 20 82 34

servicioconsumo@cantabria.es

Government agency responsible for market surveillance and the protection of consumers’ and users’ rights.

Tel. (34) 925 33 01 73

+34 925 25 96 53

dg2030yconsumo@jccm.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 983 32 43 92

+34 983 324 391

comercioyconsumo@jcyl.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 93 883 90 56

+34 93 883 92 50

direccio_acc@gencat.cat

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 92 400 47 23

dgconsumo@salud-juntaex.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 981 54 55 91

cei.dxcomercio@xunta.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Ramírez de Prado, 5 bis, 1a planta E-28045 Madrid

Tel. (34) 91 310 57 73

+34 91 310 58 74

dgconsumo@madrid.org

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. (34) 968 35 75 14

consumomurcia@carm.es

dgconsumoartesania@listas.carm.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

C/ Navarrería 39, 2a planta E-31001 Pamplona

Tel. +34 848 42 46 71

+34 848 42 77 39

dgt@navarra.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

C/ General Vara de Rey, 8 - Entreplanta E-26001 Logroño

Tel. +34 941 29 12 00

dg.salud@larioja.org

Organismo de la administración pública dedicado al control de mercado y a la protección de los derechos de los (Government agency responsible for market surveillance and protection of consumers’ and users’ rights).

C/ Democracia, 77. Torre 2, pta 6a E-46018 Valencia

Tel. +34 96 120 94 46

dgcc_ceic@gva.es

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Tel. +34 945 06 21 40

kontsumobide@kontsumobide.eus

Government agency responsible for market surveillance and protection of consumers’ and users’ rights

Cavanilles, 29, 2° D E-28007 Madrid

Tel. +34 91 501 67 73

Fax +34 91 501 87 66

auc@auc.es

Organización de consumidores y usuarios especializada en comunicaciones comerciales (Consumers’ and users’ organisation specialising in commercial communications) Also provides information and training for consumers and users and represents them in the various consumer participation bodies.

C/ Gran Vía 69, piso 1o, Oficina 103

E-28013 Madrid

Tel. +34 91 364 13 84

cecu@cecu.es

Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

Tel. +34 91 564 01 18

Fax +34 91 562 83 55

fuciest@hotmail.com

Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

C/ Quintana, 1, 2° B E-28008 Madrid

Tel. +34 91 593 09 35

Fax +34 91 593 18 14

hispacoop@hispacoop.es

Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

C/ Albarracín, 21 E-28037 Madrid

Tel. +34 91 722 60 61

Fax +34 91 754 38 70

ileana@ocu.org mvivar@ocu.org

Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

Tel. +34 91 575 72 19

informacion@federacionunae.com

Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

Tel. + 34 688 954 954

consumidoresenaccion@facua.org

Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

C/ Gavín, 12 local E-50001 Zaragoza

Tel. +34 976 39 00 60

Fax +34 976 39 01 99

institucional@adicae.net

Consumers’ and users’ organisation focusing on the big consumer issues and on financial services in particular. Provides information and training for consumers and users and represents them in the various consumer participation bodies

Name of the entity

Contact details

Purpose

Tel. (33) 144 53 73 93

Fax (33) 144 53 73 94

Email: adeicnat@adeic.asso.fr

Internet: http://www.adeic.asso.fr

President: Patrick Mercier

General Secretary: Christian Huard

Protection of consumers’ economic interests

Tel. (33) 140 52 85 85

Fax (33) 140 52 85 86

Email: afoc@wanadoo.fr

Website: perso.wanadoo.fr/afoc

President: Jean-Claude Mailly

General Secretary: Raphaël Manzano

Protection of consumers’ economic interests

Tel. (33) 148 10 65 65

Fax (33) 148 10 65 71

Email: leo.lagrange.consom@wanadoo.fr

Internet: www.leolagrange-conso.org

President: Marc Lagae

General Secretary: Yves Blein

Protection of consumers’ economic interests

Tel. (33) 142 03 81 14

Fax (33) 153 72 85 56

Email: asseco@cfdt.fr

Internet: www.cfdt.fr/asseco

President: Yvonne Delemotte

General Secretary: René Machabert

Protection of consumers’ economic interests

Tel. (33) 140 31 90 22

Fax (33) 140 31 92 74

Email: CGL.Nat@wanadoo.fr

President: Henry de Gaulle

General Secretary: Pierre Perio

Protection of consumers’ economic interests

Tel. (33) 156 54 32 10

Fax (33) 143 20 72 02

Email: clcv@clcv.org

Internet: www.clcv.org

President: Reine-Claude Mader

General Secretary: M.Alain Chosson

Protection of consumers’ economic interests

Tel. (33) 147 00 02 40

Fax (33) 147 00 01 86

Email: cnafal@wanadoo.fr

Internet: www.cnafal.com

President: Michèle Fournier-Bernard

General Secretary: Eric Comparat

Protection of consumers’ economic interests

Tel. (33) 148 78 81 61

Fax (33) 148 78 07 35

Email: cnafc-conso@afc.France.org

Internet: www.afcfrance.org

President: Paul de Viguerie

Directeur: Olivier Braillon

Protection of consumers’ economic interests

Tel. (33) 148 57 04 64

Fax (33) 148 57 28 16

Email: cnl@lacnl.com

President: Jean-Pierre Giacomo

Administrateur: Philippe Denizot

Protection of consumers’ economic interests

Tel. (33) 144 89 86 80

Fax (33) 140 35 29 52

Email: csf@csfriquet.org

Internet: www.csfriquet.org

President: M.Christian Zytynski

General Secretary: François Édouard

Protection of consumers’ economic interests

Tel. (33) 144 53 45 90

Fax (33) 145 96 07 88

Email: conso@familles-de-france.org

Website: , www.familles-de-france.org

President: Henri Joyeux

General Secretary: Olivier Degauquier

Protection of consumers’ economic interests

Tel. (33) 144 91 88 88

Fax (33) 144 91 88 89

Email: famillesrurales@wanadoo.fr

Internet: www.famillesrurales.org

President: Thierry Damient

Directeur: Jean-Yves Martin

Protection of consumers’ economic interests

Tel. (33) 143 35 02 83

Fax (33) 143 35 14 06

Email: fnaut@wanadoo.fr

Website: perso.wanadoo.fr/fnaut

President: Jean Sivardière

General Secretary: Simone Bigorgne

Protection of consumers’ economic interests

Tel. (33) 148 18 84 26

Fax (33) 148 18 84 82

Email: indecosa@cgt.fr

Internet: www.cgt.fr/indecosa

President: Daniel Collet

General Secretary: Daniel Tournez

Protection of consumers’ economic interests

Tel. (33) 101 49 57 93 00

Fax (33) 143 65 33 76

Email: orgeco@wanadoo.fr

Website: perso.wanadoo.fr/orgeco/

President: Yves Sirot

Sécrétaire Général: Sylvie Martin-Pernot

Protection of consumers’ economic interests

Tel. (33) 143 48 55 48

Fax (33) 143 48 44 35

Email: mouvement@quechoisir.org

Internet: www.quechoisir.org

President: Alain Bazot

Directeur: Jean-Louis Redon

Protection of consumers’ economic interests

Tel. (33) 144 54 50 54

Fax (33) 144 54 50 66

Email: ufcsnational@wanadoo.fr

Internet: www.ufcs.org

President: Chantal Jannet

General Secretary: Elisabeth Leveque

Protection of consumers’ economic interests

Tel. (33) 149 95 36 00

Fax (33) 140 16 12 76

Email: nbrun@unaf.fr

Internet: www.unaf.fr

President: Hubert Brin

Directeur: Monique Sassier

Protection of consumers’ economic interests

Protection of consumer interests; enquiries; injunctions

Name of the entity

Contact details

Purpose

tel. (39)02-661 54 11

fax (39)02-642 52 93

associazione@consumatoriutenti.it

www.consumatoriutenti.it; www.mangiosano.org

Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged owing to their physical, mental, economic, social or family situation (Art. 3 of the Statutes).

tel. (39)06-441 70 21

fax (39)06-44 17 02 30

adiconsum@adiconsum.it

www.adiconsum.it

Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)

tel. (39)06-4825849

fax (39)06-4819028

adoc@adoc.org

www.adoc.org

Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes).

tel. (39)06-48 18 632

fax (39)06-48 18 633

info@adusbef.it

www.adusbef.it

Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes).

tel. (39)02-668901

fax (39)02-66890288

pr@altroconsumo.it;press@altroconsumo.it

www.altroconsumo.it

Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes).

tel. (39)06-68 33 617

fax (39)06-68 67 434

info@assoutenti.it

www.assoutenti.it

Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes).

tel. (39)0471-97 55 97

fax (39)0471-97 99 14

www.centroconsumatori.it; www.euroconsumatori.org; www.assicurarsibene.it

The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers’ structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes).

tel. (39)06-36 71 81

fax (39)o6-36 71 83 33

procuratori@cittadinanzattiva.it

www.cittadinanzattiva.it

A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).

tel. (39)06-37 25 809

fax (39)06-37 01 709

codacons.info@tiscali.it

www.codacons.it

Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes).

tel. (39)06-55 30 18 08

fax (39)06-55 30 70 81

codicin@codici.org

www.codici.org

Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes).

tel. (39)052-12 30 134

fax (39)052-28 57 17

confcons@tin.it

www.confconsumatori.it

Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes).

tel. (39)06-42 02 07 55

fax (39)06-47 42 48 09

federconsumatori@federconsumatori.it

www.federconsumatori.it

Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes).

tel. (39)02-28 38 92 82

fax (39)02-28 38 93 43

info@casadelconsumatore.it

www.casadelconsumatore.it

Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes).

tel. (39)02-48 30 36 59

fax (39)02-48 30 26 11

ufficiostampa@legaconsumatori.it

www.legaconsumatori.it

Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers’ and tenant farmers’ movement, favouring forms of cooperation based on shared and mutual experience (Art. 3 of the Statutes).

tel. (39)06-48 80 053

fax (39)06-48 20 227

info@movimentoconsumatori.it

www.movimentoconsumatori.it

Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes).

tel. (39)06-86 39 92 08

fax (39)06-86 38 84 06

info@mdc.it

www.helpconsumatori.it

Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes).

tel. (39)06-32 69 531

fax (39)06-32 34 616

info@consumatori.it

www.consumatori.it

Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes).