13.9.2013   

EN

Official Journal of the European Union

CA 264/1

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management of requests to ICT helpdesk, providing first level support and assignment of issues for second level support as required;

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administration of telephone system (Call Manager) and Voicemail (Unity);

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administration of network printers;

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management and support for mobile devices (e.g. Blackberrys, iPhones, iPads, smart phones, etc.);

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assisting the administration of financial and procurement processes related to ICT;

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support and set-up for new users;

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help prepare ICT Information and training material;

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assisting the ICT Technician in deployment of new pcs and equipment;

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assisting the management of ICT Assets;

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undertaking such other duties and responsibilities as may be directed.

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are citizens of the European Union and have at least a level of secondary education attested by a diploma giving access to post-secondary education;

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have three years of relevant experience;

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are competent in at least two working languages of the Union, including a high level of English;

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have a very high proficiency in ICT systems, particularly Office applications;

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have proven strong ICT technical skills (hardware, software, networks);

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have experience in a customer service role.

A computer-related qualification would be an advantage (e.g. A+ certification, Network+ certification or a similar Microsoft certification).