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Document 52023PC0649
Advanced alternative dispute resolution for consumers
Proposal for a DIRECTIVE OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828
- Initiative summary:
- Alternative dispute resolution (ADR) aims to ensure redress for consumers without having to go to court. ADR legislation needs to be adapted to digital markets that require fast and simple redress mechanisms. Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. The initiative aims to modernise the ADR framework in view of online intermediaries, online pre-contractual information and third country traders.
- EuroVoc thesaurus:
- consumer; electronic commerce; digital single market; provision of services; third country; consumer protection; digital content; trade dispute; goods and services; alternative dispute resolution
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- Documents:
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Ares(2022)6673866 (Call for evidence for an impact assessment)Ares(2022)6673866 (Call for evidence for an impact assessment)
Ares(2023)1248741 (Factual summary report of the public consultation)Ares(2023)1248741 (Factual summary report of the public consultation) - Leading service:
- Directorate-General for Justice and Consumers
- Planned adoption period:
- 01/04/2023 - 30/06/2023
- Check the status of this initiative on the Better Regulation Portal
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Consultation type:
- Public consultation
- Consultation duration (weeks):
- 12
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Documents:
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COM/2023/649 final (Proposal for a directive)
SWD/2023/335 final (Impact assessment)
SWD/2023/337 final (Summary of impact assessment)
SWD/2023/334 final (Staff working document) - Leading service:
- Directorate-General for Justice and Consumers
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 8