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Document C(2023)7019
Advanced alternative dispute resolution for consumers
DOPORUČENÍ KOMISE o požadavcích na kvalitu postupů řešení sporů nabízených on-line tržišti a obchodními sdruženími Unie
- Initiative summary:
- Alternative dispute resolution (ADR) aims to ensure redress for consumers without having to go to court. ADR legislation needs to be adapted to digital markets that require fast and simple redress mechanisms. Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. The initiative aims to modernise the ADR framework in view of online intermediaries, online pre-contractual information and third country traders.
- EuroVoc thesaurus:
- spotřebitel
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- Documents:
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Ares(2022)6673866 (Call for evidence for an impact assessment)Ares(2022)6673866 (Call for evidence for an impact assessment)
Ares(2023)1248741 (Factual summary report of the public consultation)Ares(2023)1248741 (Factual summary report of the public consultation) - Leading service:
- Directorate-General for Justice and Consumers
- Planned adoption period:
- 01/04/2023 - 30/06/2023
- Check the status of this initiative on the Better Regulation Portal
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Consultation type:
- Public consultation
- Consultation duration (weeks):
- 12
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Documents:
- C/2023/7019 final (Recommendation)
- Leading service:
- Directorate-General for Justice and Consumers