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Common form for reimbursement and compensation requests of rail passengers
COMMISSION IMPLEMENTING REGULATION (EU) …/... establishing a common form for rail passengers’ reimbursement and compensation requests for delays, missed connections and cancellations of rail services in accordance with Regulation (EU) 2021/782 of the European Parliament and of the Council
A Commission implementing act should establish common forms in order to make it easier for rail passengers to request reimbursement or compensation from railway undertakings in the event of cancellations or delays of a rail service. Passengers will have the right to submit their requests to any railway undertaking in the EU by using such forms, which should also be established in a format accessible to persons with disabilities and persons with reduced mobility.