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Document 52023PC0649
Advanced alternative dispute resolution for consumers
Návrh SMĚRNICE EVROPSKÉHO PARLAMENTU A RADY, kterou se mění směrnice 2013/11/EU o alternativním řešení spotřebitelských sporů a směrnice (EU) 2015/2302, (EU) 2019/2161 a (EU) 2020/1828
- Initiative summary:
- Alternative dispute resolution (ADR) aims to ensure redress for consumers without having to go to court. ADR legislation needs to be adapted to digital markets that require fast and simple redress mechanisms. Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. The initiative aims to modernise the ADR framework in view of online intermediaries, online pre-contractual information and third country traders.
- EuroVoc thesaurus:
- spotřebitel; ochrana spotřebitele; jednotný digitální trh; alternativní řešení sporů; poskytování služeb; třetí země; elektronický obchod; digitální obsah; zboží a služby; obchodní spor
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- Documents:
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Ares(2023)1248741 (Factual summary report of the public consultation)Ares(2023)1248741 (Factual summary report of the public consultation)
Ares(2022)6673866 (Call for evidence for an impact assessment)Ares(2022)6673866 (Call for evidence for an impact assessment) - Leading service:
- Directorate-General for Justice and Consumers
- Planned adoption period:
- 01/04/2023 - 30/06/2023
- Check the status of this initiative on the Better Regulation Portal
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Consultation type:
- Public consultation
- Consultation duration (weeks):
- 12
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Documents:
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COM/2023/649 final (Proposal for a directive)
Impact assessment
SWD/2023/337 final (Summary of impact assessment)
Staff working document - Leading service:
- Directorate-General for Justice and Consumers
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 8