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Document 02024L1799-20260731
Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828 (Text with EEA relevance)
Consolidated text: Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828 (Text with EEA relevance)
Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828 (Text with EEA relevance)
02024L1799 — EN — 31.07.2026 — 001.001
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DIRECTIVE (EU) 2024/1799 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 13 June 2024 on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828 (OJ L 1799 10.7.2024, p. 1) |
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COMMISSION DELEGATED DIRECTIVE (EU) 2026/74 of 12 January 2026 |
L 74 |
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20.4.2026 |
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Corrected by:
DIRECTIVE (EU) 2024/1799 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 13 June 2024
on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828
(Text with EEA relevance)
Article 1
Subject matter, purpose and scope
Article 2
Definitions
For the purpose of this Directive, the following definitions apply:
‘consumer’ means ‘consumer’ as defined in Article 2, point (2), of Directive (EU) 2019/771;
‘repairer’ means any natural or legal person who, related to that person’s trade, business, craft or profession, provides a repair service, including manufacturers and sellers that provide repair services and repair service providers whether independent or affiliated with such manufacturers or sellers;
‘repair’ means ‘repair’ as defined in Article 2, point (20), of Regulation (EU) 2024/1781;
‘seller’ means ‘seller’ as defined in Article 2, point (3), of Directive (EU) 2019/771;
‘manufacturer’ means ‘manufacturer’ as defined in Article 2, point (42), of Regulation (EU) 2024/1781;
‘authorised representative’ means ‘authorised representative’ as defined in Article 2, point (43), of Regulation (EU) 2024/1781;
‘importer’ means ‘importer’ as defined in Article 2, point (44), of Regulation (EU) 2024/1781;
‘distributor’ means ‘distributor’ as defined in Article 2, point (45), of Regulation (EU) 2024/1781;
‘goods’ means ‘goods’ as defined in Article 2, point (5), of Directive (EU) 2019/771 except water, gas and electricity;
‘refurbishment’ means ‘refurbishment’ as defined in Article 2, point (18), of Regulation (EU) 2024/1781;
‘repairability requirements’ means requirements under the Union legal acts listed in Annex II which enable a good to be repaired, including requirements to improve ease of disassembly and requirements concerning access to spare parts, repair-related information and tools applicable to goods or specific components of goods;
‘durable medium’ means ‘durable medium’ as defined in Article 2, point (11), of Directive (EU) 2019/771.
Article 3
Level of harmonisation
Member States shall not maintain or introduce in their national law provisions diverging from those laid down in this Directive.
Article 4
European Repair Information Form
Without prejudice to Directive 2011/83/EU, the repairer shall inform the consumer about the costs of the diagnostic service.
The European Repair Information Form shall specify the following conditions of repair in a clear and comprehensible manner:
the identity of the repairer;
the geographical address at which the repairer is established as well as the repairer’s telephone number and email address and, if available, other means of online communication which enable the consumer to contact, and communicate with, the repairer in a quick, efficient and accessible manner;
the good to be repaired;
the nature of the defect and the type of repair suggested;
the price or, if the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated and the maximum price for the repair;
the time needed to complete the repair;
the availability of temporary replacement goods during the time of repair and the costs of temporary replacement, if any, for the consumer;
the place where the consumer hands over the good for repair;
where applicable, the availability of ancillary services, such as removal, installation and transportation, offered by the repairer, and the detailed costs of those services, if any, for the consumer;
the period of validity of the European Repair Information Form;
where applicable, additional information.
Where the repairer has supplied a complete and accurate European Repair Information Form to the consumer, it shall be deemed to have complied with the following requirements:
information requirements regarding the main features of the repair service laid down in Article 5(1) point (a), and Article 6(1), point (a), of Directive 2011/83/EU and Article 22(1), point (j), of Directive 2006/123/EC of the European Parliament and of the Council ( 1 );
information requirements regarding the repairer’s identity and contact information laid down in Article 5(1), point (b), and Article (6)(1), points (b) and (c), of Directive 2011/83/EU, Article 22(1), point (a), of Directive 2006/123/EC and Article 5(1), points (a), (b) and (c), of Directive 2000/31/EC of the European Parliament and of the Council ( 2 );
information requirements regarding the price laid down in Articles 5(1), point (c), and Article 6(1), point (e), of Directive 2011/83/EU and Article 22(1), point (i), and (3), point (a), of Directive 2006/123/EC;
information requirements regarding the arrangements for the performance and the time to perform the repair service laid down in Articles 5(1), point (d), and Article 6(1), point (g), of Directive 2011/83/EU.
Article 5
Obligation to repair
The repair pursuant to paragraph 1 shall be carried out subject to the following conditions:
it shall be carried out either free of charge or for a reasonable price;
it shall be carried out within a reasonable period of time from the moment the manufacturer has physical possession of the good, has received the good or has been given access to the good by the consumer;
the manufacturer may provide the consumer with the loan of a replacement good free of charge or for a reasonable fee for the duration of the repair; and
in cases where the repair is impossible, the manufacturer may offer the consumer a refurbished good.
Article 6
Information on obligation to repair
Member States shall ensure that the manufacturer or, where applicable, the authorised representative, importer or distributor make available free of charge, at least for the entire duration of their obligation to repair pursuant to Article 5, information on their repair services in an easily accessible, clear and comprehensible manner.
Article 7
European online platform for repair
The national sections that use the common online interface and the national online platforms shall:
include search functions regarding goods, location of repair services, including a map based function, the cross-border provision of services, repair conditions, including the time needed to complete the repair, the availability of temporary replacement goods and the place where the consumer hands over the goods for repair, availability and conditions of ancillary services, including removal, installation and transportation, offered by repairers, and applicable European or national repair quality standards;
where applicable, include a search function to find sellers of goods that have been subject to refurbishment, purchasers of defective goods for refurbishment or community-led repair initiatives;
enable consumers to request the European Repair Information Form from repairers offering it;
allow for regular updates of contact information and services by repairers;
allow repairers to indicate their adherence to applicable Union or national quality standards;
enable accessibility through national websites connected to the Single Digital Gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Council ( 3 );
ensure accessibility for persons with disabilities; and
provide contact forms for users to report technical issues related to the functioning of the European online platform as well as inaccuracies concerning the information provided by repairers, and, where applicable, by the sellers of goods that have been subject to refurbishment, purchasers of defective goods for refurbishment or community-led repair initiatives.
Article 8
Expert group
The Commission shall establish an expert group composed of representatives of all Member States and chaired by a representative of the Commission. The task of the expert group shall be to advise the Commission with regard to the design and functioning of the European online platform and its national sections.
Article 9
National contact points
By 31 July 2026, Member States shall inform the Commission about:
the national contact point that they have designated for the European online platform; or
the national online platforms that they have established or will establish in accordance with Article 7(3).
The national contact point shall be responsible for the following tasks:
providing access to their national section for registration for repairers and, where applicable, sellers of goods that have been subject to refurbishment, purchasers of defective goods for refurbishment and community-led repair initiatives;
ensuring compliance with any access conditions set by Member States pursuant to paragraph 2; and
assisting the Commission with the operation of the national sections of the European online platform.
Article 10
Measures for micro, small and medium-sized enterprises
Where appropriate, the Commission shall adopt guidelines to support in particular micro, small and medium-sized enterprises in complying with the requirements and obligations set out in this Directive.
Article 11
Enforcement
The means referred to in paragraph 1 shall include provisions allowing one or more of the following bodies, as determined by national law, to take action under national law before the courts or competent administrative bodies of the Member State to ensure that the national provisions transposing this Directive are applied:
public bodies or their representatives;
organisations having a legitimate interest in protecting consumers or the environment;
professional organisations having a legitimate interest in taking action.
Article 12
Consumer information
Member States shall take appropriate measures to ensure that information on the rights of consumers under this Directive, and on the means to enforce those rights, are available to consumers, including on national websites connected to the Single Digital Gateway established by Regulation (EU) 2018/1724.
Article 13
Member States’ measures promoting repair
Article 14
Mandatory nature
Article 15
Penalties
Member States shall lay down the rules on penalties applicable to infringements of national provisions adopted pursuant to Articles 4, 5 and 6 and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. Member States shall, by 31 July 2026 notify the Commission of those rules and of those measures and shall notify it, without delay, of any subsequent amendment affecting them.
Article 16
Amendment to Directive (EU) 2019/771
Directive (EU) 2019/771 is amended as follows:
in Article 7(1), point (d) is replaced by the following:
be of the quantity and possess the qualities and other features, including in relation to durability, repairability, functionality, compatibility and security normal for goods of the same type and which the consumer may reasonably expect given the nature of the goods and taking into account any public statement made by or on behalf of the seller, or other persons in previous links of the chain of transactions, including the producer, particularly in advertising or on labelling.’
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Article 10 is amended as follows:
the following paragraph is inserted:
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paragraph 3 is replaced by the following:
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the following paragraph is inserted:
;
in Article 13, the following paragraph is inserted:
;
in Article 14, paragraph 1 is replaced by the following:
Repairs or replacements shall be carried out:
free of charge;
within a reasonable period of time from the moment the seller has been informed by the consumer about the lack of conformity;
without any significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer required the goods.
During repair, depending on the specificities of the relevant category of goods, in particular of the need of the consumer to have such goods permanently available, the seller may provide the consumer free of charge with a replacement good, including a refurbished good, on loan.
The seller may provide, at the explicit request of the consumer, a refurbished good to fulfil his obligation to replace the good.’.
Article 17
Amendment to Directive (EU) 2020/1828
In Annex I to Directive (EU) 2020/1828, the following point is added:
‘(70) Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828 (OJ L, 2024/1799, 10.7.2024, ELI: http://data.europa.eu/eli/dir/2024/1799/oj).’
Article 18
Amendment to Regulation (EU) 2017/2394
In the Annex to Regulation (EU) 2017/2394, the following point is added:
‘29. Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828 (OJ L, 2024/1799, 10.7.2024, ELI: http://data.europa.eu/eli/dir/2024/1799/oj).’.
Article 19
Reporting by the Commission and review
Article 20
Exercise of the delegation
Article 21
Transitional provisions
Article 16 of this Directive shall not apply to sales contracts concluded before 31 July 2026.
Article 22
Transposition
When Member States adopt those measures, they shall contain a reference to this Directive or shall be accompanied by such reference on the occasion of their official publication. The methods of making such reference shall be laid down by Member States.
Member States shall apply those measures from 31 July 2026.
Article 23
Entry into force
This Directive shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union.
Article 24
Addressees
This Directive is addressed to the Member States.
ANNEX I
EUROPEAN REPAIR INFORMATION FORM
Part I
Identity and contact details of the repairer providing the repair service
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Repairer |
[Identity] |
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Address |
[Geographical address to be used by the consumer] |
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Telephone number |
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Email address |
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If provided by the repairer, other means of online communication, which enable the consumer to contact, and communicate with, the repairer quickly and efficiently |
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Part II
Information on the repair service
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Good to be repaired |
[Identification of the good] |
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Nature of the defect |
[Description of the defect] |
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Type of repair suggested |
[What kind of measures will be taken to repair the defect] |
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Price for repair or, if it cannot be calculated, the applicable calculation method and maximum price of repair |
[This means the total amount or, if not possible, the calculation method and the ceiling for the repair service, in EUR/national currency] |
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Time to complete repair |
[Time by which the repairer undertakes to perform the service in days] |
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Availability of temporary replacement goods |
[A temporary replacement good means that the consumer will receive an equivalent good for use during the time of repair, the repairer has to indicate ‘Yes’ or ‘No’] |
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If yes, indicate the corresponding costs, if any: |
[In EUR/national currency] |
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Place to hand over the goods |
[The place where the consumer hands over the goods for repair] |
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If applicable, the availability of ancillary services |
[Indicate if and to which extent ancillary services such as removal, installation and transportation are offered, or ‘None’ if no ancillary service is offered for the repair concerned] |
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If yes, indicate the corresponding costs, if any: |
[In EUR/national currency, per service offered] |
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The period of validity of the European Repair Information Form |
[Period of validity of at least 30 days] |
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If applicable, additional information |
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Indications between square brackets provide explanations for the repairer and must be replaced with the corresponding information.
ANNEX II
LIST OF UNION LEGAL ACTS LAYING DOWN REPAIRABILITY REQUIREMENTS
1. For household washing machines and household washer-dryers, Commission Regulation (EU) 2019/2023 ( 4 )
2. For household dishwashers, Commission Regulation (EU) 2019/2022 ( 5 )
3. For refrigerating appliances, Commission Regulation (EU) 2019/2019 ( 6 )
4. For electronic displays, Commission Regulation (EU) 2019/2021 ( 7 )
5. For welding equipment, Commission Regulation (EU) 2019/1784 ( 8 )
6. For vacuum cleaners, Commission Regulation (EU) No 666/2013 ( 9 )
7. For servers and data storage products, Commission Regulation (EU) 2019/424 ( 10 )
8. For mobile phones, cordless phones and slate tablets, Commission Regulation (EU) 2023/1670 ( 11 )
9. For household tumble dryers, Commission Regulation (EU) 2023/2533 ( 12 )
10. For goods incorporating light means of transport batteries, Regulation (EU) 2023/1542 of the European Parliament and of the Council ( 13 )
11. For domestic local space heaters, Commission Regulation (EU) 2024/1103 ( 14 ).
( ) Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market (OJ L 376, 27.12.2006, p. 36).
( ) Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’) (OJ L 178, 17.7.2000, p. 1).
( ) Regulation (EU) 2018/1724 of the European Parliament and of the Council of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012 (OJ L 295, 21.11.2018, p. 1).
( ) Commission Regulation (EU) 2019/2023 of 1 October 2019 laying down ecodesign requirements for household washing machines and household washer-dryers pursuant to Directive 2009/125/EC of the European Parliament and of the Council, amending Commission Regulation (EC) No 1275/2008 and repealing Commission Regulation (EU) No 1015/2010 (OJ L 315, 5.12.2019, p. 285).
( ) Commission Regulation (EU) 2019/2022 of 1 October 2019 laying down ecodesign requirements for household dishwashers pursuant to Directive 2009/125/EC of the European Parliament and of the Council amending Commission Regulation (EC) No 1275/2008 and repealing Commission Regulation (EU) No 1016/2010 (OJ L 315, 5.12.2019, p. 267).
( ) Commission Regulation (EU) 2019/2019 of 1 October 2019 laying down ecodesign requirements for refrigerating appliances pursuant to Directive 2009/125/EC of the European Parliament and of the Council and repealing Commission Regulation (EC) No 643/2009 (OJ L 315, 5.12.2019, p. 187).
( ) Commission Regulation (EU) 2019/2021 of 1 October 2019 laying down ecodesign requirements for electronic displays pursuant to Directive 2009/125/EC of the European Parliament and of the Council, amending Commission Regulation (EC) No 1275/2008 and repealing Commission Regulation (EC) No 642/2009 (OJ L 315, 5.12.2019, p. 241).
( ) Commission Regulation (EU) 2019/1784 of 1 October 2019 laying down ecodesign requirements for welding equipment pursuant to Directive 2009/125/EC of the European Parliament and of the Council (OJ L 272, 25.10.2019, p. 121).
( ) Commission Regulation (EU) No 666/2013 of 8 July 2013 implementing Directive 2009/125/EC of the European Parliament and of the Council with regard to ecodesign requirements for vacuum cleaners (OJ L 192, 13.7.2013, p. 24).
( ) Commission Regulation (EU) 2019/424 of 15 March 2019 laying down ecodesign requirements for servers and data storage products pursuant to Directive 2009/125/EC of the European Parliament and of the Council and amending Commission Regulation (EU) No 617/2013 (OJ L 74, 18.3.2019, p. 46).
( ) Commission Regulation (EU) 2023/1670 of 16 June 2023 laying down ecodesign requirements for smartphones, mobile phones other than smartphones, cordless phones and slate tablets pursuant to Directive 2009/125/EC of the European Parliament and of the Council and amending Commission Regulation (EU) 2023/826 (OJ L 214, 31.8.2023, p. 47).
( ) Commission Regulation (EU) 2023/2533 of 17 November 2023 implementing Directive 2009/125/EC of the European Parliament and of the Council with regard to ecodesign requirements for household tumble dryers, amending Commission Regulation (EU) 2023/826, and repealing Commission Regulation (EU) No 932/2012 (OJ L, 2023/2533, 22.11.2023, ELI: http://data.europa.eu/eli/reg/2023/2533/oj).
( ) Regulation (EU) 2023/1542 of the European Parliament and of the Council of 12 July 2023 concerning batteries and waste batteries, amending Directive 2008/98/EC and Regulation (EU) 2019/1020 and repealing Directive 2006/66/EC (OJ L 191, 28.7.2023, p. 1).
( 1 ) Commission Regulation (EU) 2024/1103 of 18 April 2024 implementing Directive 2009/125/EC of the European Parliament and of the Council as regards ecodesign requirements for local space heaters and separate related controls and repealing Commission Regulation (EU) 2015/1188 (OJ L, 2024/1103, 19.4.2024, ELI: http://data.europa.eu/eli/reg/2024/1103/oj).