This document is an excerpt from the EUR-Lex website
The position of Ombudsman was established by the Treaty on European Union (Maastricht, 1992) to ensure the sound administration and transparency of EU institutions. On 16 December 2014, Emily O’Reilly was re-elected as European Ombudsman by the European Parliament for a 5-year term.
The Ombudsman is completely independent and impartial in the performance of her duties.
Her main objective is to support the EU institutions in becoming more effective, transparent and accountable
The Ombudsman can open an investigation on her own initiative or following a complaint, if an institution or body of the European Union fails to respect:
Any EU citizen, resident or enterprise or association in an EU country, can lodge a complaint with the Ombudsman about maladministration.
Complaints may relate to:
Where the Ombudsman finds maladministration, she refers it to the institution concerned, and, where necessary, submits draft recommendations to which the institution must reply within 3 months. If the institution does not agree to the proposed recommendations, the Ombudsman may not impose a solution but is able to submit a report on the question to the Parliament so that it can take the appropriate measures.
The Ombudsman cannot investigate: