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Document 52023PC0647
Advanced alternative dispute resolution for consumers
Proposta għal REGOLAMENT TAL-PARLAMENT EWROPEW U TAL-KUNSILL li jħassar ir-Regolament (UE) Nru 524/2013 u li jemenda r-Regolamenti (UE) 2017/2394 u (UE) 2018/1724 fir-rigward tal-waqfien tal-Pjattaforma Ewropea tal-ODR
- Initiative summary:
- Alternative dispute resolution (ADR) aims to ensure redress for consumers without having to go to court. ADR legislation needs to be adapted to digital markets that require fast and simple redress mechanisms. Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. The initiative aims to modernise the ADR framework in view of online intermediaries, online pre-contractual information and third country traders.
- EuroVoc thesaurus:
- konsumatur; soluzzjoni alternattiva għat-tilwim; protezzjoni tal-konsumatur; suq uniku diġitali; sit tal-internet; provdiment ta’ servizzi; kummerċ elettroniku; tilwima kummerċjali
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- Documents:
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Ares(2023)1248741 (Factual summary report of the public consultation)
Ares(2022)6673866 (Call for evidence for an impact assessment) - Leading service:
- Directorate-General for Justice and Consumers
- Planned adoption period:
- 01/04/2023 - 30/06/2023
- Check the status of this initiative on the Better Regulation Portal
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Consultation type:
- Public consultation
- Consultation duration (weeks):
- 12
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
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- Documents:
- COM/2023/647 final (Proposal for a regulation)
- Leading service:
- Directorate-General for Justice and Consumers
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- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 8