English
Select your language
Official EU languages:
Access to European Union law
EUR-Lex
Access to European Union law
This document is an excerpt from the EUR-Lex website
Use quotation marks to search for an "exact phrase". Append an asterisk (*) to a search term to find variations of it (transp*, 32019R*). Use a question mark (?) instead of a single character in your search term to find variations of it (ca?e finds case, cane, care).
Need more search options? Use the
Advanced search
Document 52023PC0649
Advanced alternative dispute resolution for consumers
Ehdotus EUROOPAN PARLAMENTIN JA NEUVOSTON DIREKTIIVI kuluttajariitojen vaihtoehtoisesta riidanratkaisusta annetun direktiivin 2013/11/EU sekä direktiivien (EU) 2015/2302, (EU) 2019/2161 ja (EU) 2020/1828 muuttamisesta
- Initiative summary:
- Alternative dispute resolution (ADR) aims to ensure redress for consumers without having to go to court. ADR legislation needs to be adapted to digital markets that require fast and simple redress mechanisms. Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. The initiative aims to modernise the ADR framework in view of online intermediaries, online pre-contractual information and third country traders.
- EuroVoc thesaurus:
- kuluttaja; kauppariita; digitaalinen sisältö; digitaaliset sisämarkkinat; sähköinen kaupankäynti; kuluttajansuoja; vaihtoehtoinen riidanratkaisu; palvelujen tarjoaminen; kolmas maa; tavarat ja palvelut
-
- Documents:
-
Ares(2023)1248741 (Factual summary report of the public consultation)
Ares(2022)6673866 (Call for evidence for an impact assessment) - Leading service:
- Directorate-General for Justice and Consumers
- Planned adoption period:
- 01/04/2023 - 30/06/2023
- Check the status of this initiative on the Better Regulation Portal
-
-
- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
-
- Consultation type:
- Public consultation
- Consultation duration (weeks):
- 12
-
- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 4
-
- Documents:
-
COM/2023/649 final (Proposal for a directive)
Impact assessment
SWD/2023/337 final (Summary of impact assessment)
Staff working document - Leading service:
- Directorate-General for Justice and Consumers
-
- Consultation type:
- Stakeholder feedback
- Consultation duration (weeks):
- 8