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Document 52023PC0647

Initiative summary:
Alternative dispute resolution (ADR) aims to ensure redress for consumers without having to go to court. ADR legislation needs to be adapted to digital markets that require fast and simple redress mechanisms. Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. The initiative aims to modernise the ADR framework in view of online intermediaries, online pre-contractual information and third country traders.
EuroVoc thesaurus:
consumer; alternative dispute resolution; consumer protection; digital single market; Internet site; provision of services; electronic commerce; trade dispute
  • Documents:
    Ares(2023)1248741 (Factual summary report of the public consultation)
    Ares(2022)6673866 (Call for evidence for an impact assessment)
    Leading service:
    Directorate-General for Justice and Consumers
    Planned adoption period:
    01/04/2023 - 30/06/2023
    Check the status of this initiative on the Better Regulation Portal
    • Consultation type:
      Stakeholder feedback
      Consultation duration (weeks):
      4
    • Consultation type:
      Public consultation
      Consultation duration (weeks):
      12
    • Consultation type:
      Stakeholder feedback
      Consultation duration (weeks):
      4
  • Documents:
    COM/2023/647 final (Proposal for a regulation)
    Leading service:
    Directorate-General for Justice and Consumers
    • Consultation type:
      Stakeholder feedback
      Consultation duration (weeks):
      8