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Directing, coordinating and supervising the Directorate’s units and departments;

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Acting as appointing authority;

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Managing projects;

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Representing the Directorate on various in-house committees and representing Parliament in interinstitutional forums;

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Acting as authorising officer by subdelegation;

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Supervising the management of IT infrastructure, such as data centres and networks, but also the individual equipment of users, telephony, videoconferencing, IT standards and IT security.

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Coordinating the unit, administrative and financial management of all areas (purchases/orders/performance/deliveries/payment) and managing human resources.

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Developing solutions and resolving problems of operation and performance of IT network infrastructure, including external access (internet, Testa, EPNet, etc.) and PKI architecture;

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Engineering the development of the systems concerned (firewall, DNS, proxies, LAN architecture, external access);

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Managing the development of network security architecture to support new needs arising from projects (VOD, streaming, computer centres, enterprise architecture for the UC and email programme);

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Maintaining a technology watch and advising the DGs and political groups in the areas for which it is responsible.

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Directing and administering network and telecoms deployment projects at the three main places of work and the liaison offices;

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Managing, administering and implementing the projects budget in the network and telecoms fields; issuing invitations to tender and overseeing the subsequent procedures in the network and telecoms fields;

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Directing and administering projects relating to cable infrastructure and the equipment in equipment rooms at the three main places of work and the liaison offices;

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Serving as DG ITEC’s main partner for dialogue with DG INLO in the fields of energy and air conditioning and for DG INLO’s buildings projects;

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Coordinating and performing administrative tasks and budget implementation tasks relating to the Directorate’s activities.

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Managing major enterprise IT infrastructure (at the Data Centre) and associated transversal projects;

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Providing ‘level 3’ advice and support to Parliament’s other departments in the areas of expertise entrusted to the Directorate;

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Coordinating and performing administrative tasks and budget implementation tasks relating to the Directorate’s activities.

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Designing, maintaining and supporting the EP’s standard configurations (desktops, laptops, MAC, hybrid devices, tablets);

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Designing, maintaining and supporting systems linked to standard configurations (SCCM, EPINCO, SURVEYOR, RDS/VDI, etc.);

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Making available to the DGs and political groups, and maintaining, applications testing environments;

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Overseeing and supporting the EP’s IT services for the ORACLE product;

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Coordinating and performing administrative tasks and budget implementation tasks relating to the Directorate’s activities.

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Carrying out the tasks of the three sections of the unit;

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Managing the unit and its sections.

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Conducting the Unified Communications programme, including email, IP telephony and fax in a multi-site context involving both fixed and mobile communications, and maintaining the coherence of that programme, integrated management of communication resources;

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Defining, managing and operating the Unified Communications services;

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Managing telephony, both fixed and mobile, internal and external, and maintaining its operability;

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Operating and supporting videoconferences, VoIP, internet and audio interconnections within and outside Parliament;

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Operating, supporting and maintaining the operability of TV distribution in Brussels and Strasbourg;

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Providing second-level support for the email system, maintaining cohesion and managing technical development and the development of the service provided;

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Providing support during events (JPO, EYE, etc.) and for teleworkers and installations and monitoring special lines.

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Conducting policy on individual and group equipment (hardware and software) or enterprise equipment (software), which comprises: technical support (updating hardware, troubleshooting, repairs), administrative support (deciding on hardware and software orders, overseeing deliveries, decommissioning), logistical support (purchases, deliveries, installation, storage, removals, managing the inventory, decommissioning), management of all enterprise software (corporate licences);

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Carrying out all removals, installations and repairs of/to individual equipment (PCs/screens/printers/telephones/TVs) for all users at Parliament;

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Administrative, financial and contractual management of the whole of the field (purchases/orders/performance/deliveries/payments);

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Maintaining the inventory of licences and their management.

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Determining the appropriate policy and managing telecommunications services (fixed and mobile telephony, internet access, network of liaison offices, EPINET network between the places of work, teleworkers), in relation to external operators and internal users;

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Checking and monitoring use, studying and anticipating medium- and long-term developments;

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Administrative and contractual management of the whole of the field (purchases/orders/performance/deliveries/payments).

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Defining, planning and carrying out infrastructure development (hardware and software) for the electronic voting systems in the Chambers and committee meeting rooms;

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Operating and managing the voting systems during part-sessions, meetings of committees and political groups or other events (Euroscola, etc.);

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Administrative, financial and contractual management of the whole of the field (purchases/orders/performance/deliveries/payments).

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Operating the IT Centre and IT network;

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Organising and managing basic services to support operations (management of capacity, operational security management, continuity of services, etc.);

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Hosting the EP’s IT systems;

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Supporting the development of infrastructure;

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Human resources management;

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Contract, budgetary and administrative management.

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Managing and administering basic IT infrastructure services (Active Directory, DNS, NTP, Windows servers, Unix & Linux servers, virtualisation service, databases service, backup service, SAN and NAS storage);

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Operating the level 2 Service Desk round the clock and 365 days per year (servers, storage and network);

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Supervising, managing and operating IT production round the clock (email service, SharePoint platform, Parliament’s internet presence, Parliament’s intranet, applications used by Parliament’s various departments);

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Supervising, managing and operating the IP network round the clock (basic network between the places of work, local networks at the three places of work, WiFi network, links to the liaison offices, TOIP infrastructure, videoconferencing infrastructure, infrastructure for VOD encoders, external connectivity (Internet Service Provider, other institutions, other administrations)).

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Deploying and maintaining hosting platforms for the IT centres: Solaris, Windows, Linux, VMware;

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Managing and administering the capacity of IT centres: capacity of hosting platforms, capacity of storage services (SAN/NAS);

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Providing operational continuity services: resilience, capacity to effect a DR, security and integrity of infrastructure;

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Making operating tools available and maintaining them: supervision, CMDB, reporting, etc.;

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Managing the data centres and equipment rooms of the Operations Unit: deliveries, installation of equipment, inventory management, etc.

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Deploying new software or elements in Parliament’s IT infrastructure (planning, availability of human and material resources, adjustment to the unit’s operational constraints);

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Managing change and monitoring business processes: release and change management;

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Conducting load and non-regression tests (planning, resources management and performance);

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Coordinating and responding to extraordinary requests (high risks, major impact, non-standard);

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Keeping the unit’s catalogue of services available and adjusting and developing it.