Bus and coach passengers’ rights

Passengers, including those with a disability or reduced mobility, travelling by bus and coach enjoy the same rights wherever they travel in the European Union (EU). These rights, including the right to information or compensation in the case of delay or cancellation, complement similar rights for sea and inland waterway, air and rail passengers.

ACT

Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004

SUMMARY

Passengers, including those with a disability or reduced mobility, travelling by bus and coach enjoy the same rights wherever they travel in the European Union (EU). These rights, including the right to information or compensation in the case of delay or cancellation, complement similar rights for sea and inland waterway, air and rail passengers.

WHAT DOES THIS REGULATION DO?

The regulation sets down rules for bus and coach transport regarding regular services* for passengers travelling within the EU for distances of 250 kms or more. Some of its provisions apply to all services, including those of a shorter distance.

KEY POINTS

In respect of long-distance services, i.e. of more than 250 kms, the regulation provides:

Additionally, for distances of less than 250 kms, the regulation provides for:

The regulation provides for the option of exemptionsfor domestic regular services and for regular services where a significant part is operated outside the EU.

WHEN DOES THIS REGULATION APPLY?

From 1 March 2013.

BACKGROUND

European Commission website on bus and coach passenger rights

Following the COVID-19 outbreak and introducing measures to cope with the impact of the crisis, the European Commission adopted:

KEY TERMS

*regular services: ordinary bus and coach services carrying passengers along specified routes with pre-determined pick-up/stopping points.

REFERENCES

Act

Entry into force

Deadline for transposition in the Member States

Official Journal

Regulation (EU) No 181/2011

20.3.2011

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OJ L 55, 28.2.2011, pp. 1-12

last update 02.06.2020