ICT and eGovernment: European Action Plan 2011-2015

This Action Plan forms part of the 2020 Digital Agenda and aims at exploiting information and communication technologies (ICT) in order to strengthen the efficiency and dynamism of European governments.


Communication from the Commission to the European Parliament, the Council, the Economic and Social Committee and the Committee of the Regions of 15 December 2010 – The European eGovernment Action Plan 2011-2015 - Harnessing ICT to promote smart, sustainable and innovative Government [COM(2010) 743 final – Not published in the Official Journal].


This Communication presents the European Commission’s eGovernment Action Plan for the period 2011-2015. It reflects the four priorities defined by the Malmö Ministerial Declaration (5th eGovernment Conference) in 2009.

The overall aim of this Action Plan is to facilitate the transition of current administrations to a new generation of eGovernment services at local, regional, national and European levels. In order to achieve this aim, the Commission defines four types of action to be taken to meet the priorities set out in the Malmö Declaration.

Priority 1: User empowerment

User empowerment aims at increasing the capacity of citizens, businesses and other organisations to be pro-active in society through the use of new technological tools. In order to empower users, the Commission intends to promote actions to:

Priority 2: Strengthening the internal market

At present it is difficult to apply for services from one country when in another EU country. In order to strengthen the internal market in this regard, the Commission proposes various initiatives to develop:

Priority 3: Improving the efficiency and effectiveness of Governments and administrations

In order to improve the efficiency and effectiveness of Governments and administrations, this Action Plan underlines the necessity to promote information and communication technologies (ICT), which would enable:

Priority 4: Creating preconditions for the development of eGovernment

The deployment of e-Government services in Europe requires the implementation of a certain number of conditions including:

See also

Last updated: 21.04.2011