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30.9.2016 |
EN |
Official Journal of the European Union |
C 361/1 |
Notification from the Commission concerning Article 4(3) of Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, which codifies Directive 98/27/EC, concerning the entities qualified to bring an action under Article 2 of this Directive
(Text with EEA relevance)
(2016/C 361/01)
The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 2009/22/EC.
BELGIUM
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Name of the entity |
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BULGARIA
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Name of the entity |
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Principal government body responsible for implementing consumer protection legislation: to oversee general consumer product safety, defend economic interests, settle consumer disputes out of court and defend the collective interest of consumers. To provide consumers with information and advice. To settle consumer disputes. To manage the conciliation committees, including the conciliation committee for payment disputes. To examine consumer complaints. To act as the RAPEX contact point (EU rapid alert system for dangerous consumer products). To coordinate all other supervisory bodies overseeing the application of Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation). To oversee the implementation of the 12 Directives coming within the scope of Regulation (EC) No 2006/2004. |
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To inform consumers about goods and services available on the market; to inform and educate consumers about the risks associated with goods and services and ways to limit such risks; to inform and educate consumers about the impact of goods and services on the environment; to inform and educate consumers about their economic interest and ways to defend it; to inform consumers about the law on consumer protection and the environment applicable in Bulgaria; to study international know-how on consumer protection and the environment how and propose legislative, economic and political measures to protect consumers and the environment in Bulgaria. |
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To act as an independent consumer watchdog, inform consumers about the state of the market, the quality and safety, supply and demand, prices and comparative characteristics of goods and services; to inform consumers and specialist bodies about infringements of national standards and other legal provisions regarding the production of and trade in goods and services; to raise consumer awareness by informing consumers about their rights and duties and how to go about defending and meeting them. |
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To defend the interests of Bulgarian insurance policy holders, inform consumers about the insurance industry and raise public awareness about insurance issues. |
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To inform consumers about their rights; to take action when irregularities occur in the services market, to inform consumers and supervising bodies accordingly and to help consumers when they face problems. |
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To hold seminars and provide training on consumer topics, set up information and advice centres for consumers, instigate collective legal proceedings in defence of consumer interests, take the initiative in developing legislation protecting consumer rights, participate in consultative government bodies dealing with consumer protection, provide conciliation services and participate in conciliation committees, test consumer products and participate in inspections conducted by government bodies. |
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To be active in research and development, provide expert appraisals, offer consultancy services and develop other necessary activities in the field of consumer protection; to create and use neutral laboratories for research, expert appraisal and testing of consumer goods; to set up centres providing legal and market advice, processing complaints and suggestions from consumers; to produce printed, video and audio materials explaining consumers their rights. |
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To inform and consult the public on consumer protection matters; to assist consumers in Bulgaria in the protection of their rights and legitimate interests by providing advice and consultation in legal disputes to be settled in or out of court; to monitor compliance of Bulgarian consumer legislation with developments in consumer protection law in the EU; to uphold the interests of consumers in Bulgaria vis-à-vis relevant governmental bodies and international organisations; to contribute towards improving the Bulgarian economic and legal environment for the provision of products and services; to protect the collective interests of consumers. |
CZECH REPUBLIC
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Name of the entity |
Contact details |
Purpose |
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A wide range of actions in the field of consumer protection, including information and advice in consumer disputes. |
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Publication of TEST magazine, objective and independent product testing, all consumer protection issues. |
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A wide range of action in the field of consumer protection as consumer advisory, alternative dispute resolution, education consumers. |
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Protecting consumers from misleading conduct, dishonest companies, dissemination of information, education activities. |
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Protecting the rights and legitimate interests of consumers, education, effective dissemination of information. |
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Cultivation of the market with a focus on the protection of assets affected by a fraud. |
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Promotion rights of patients as consumers of health care services, medical devices and medicinal products in the Czech Republic and the European Union, support diagnosis-oriented patient organizations and advocates rights of participants of Czech public health insurance system to access reimbursed care of appropriate quality on timely and non-discriminatory basis. |
DENMARK
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Name of the entity |
Contact details |
Purpose |
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According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights. The Consumer Ombudsman is authorised to initiate actions under the following Directives:
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The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment. The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use. |
GERMANY
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Name of the body |
Contact details |
Purpose |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects tenants' interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects energy users' interests by providing information and advice; authorised to bring collective actions in the interests of energy users (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Provides information and advice for members and other persons affected and their families in all relevant areas, from a consumer protection perspective, including consumer protection law issues connected with protection against discrimination, where and to the extent that this is legally permissible; authorised to bring collective actions in the interests of the persons mentioned above (see § 2(3)(p) of the statute). |
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Protects consumers' interests by providing information and advice, in particular in the areas of renewable energies and the rational use of energy, with an emphasis on solar energy; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects the interests of private owners of houses, apartments and land abroad and other persons interested in property abroad by providing information and advice; authorised to bring collective actions in the interests of the above-mentioned persons (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice on issues of patient welfare; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(I)(1) and (2) of the statute). |
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Protects consumers' interests in Bavaria in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 5 of the statute). |
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Protects consumers' interests in Mecklenburg-Western Pomerania in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects tenants' interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects, promotes and represents all tenants' interests; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' and lessees' interests in the Hannover region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects consumers' interests in Kiel in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) of the statute). |
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Protects consumers' interests in Schleswig-Holstein in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects tenants' interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Iserlohn region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Leverkusen by providing information and advice; authorised to bring collective actions (see § 2 of the statute). |
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Protects tenants' interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute). |
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Protects tenants' interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3 of the statute). |
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Protects tenants' interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute). |
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Protects tenants' and lessees' interests in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in northern Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 3 of the statute). |
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Protects tenants' interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice on gambling addiction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects tenants' interests in the area covered by the Bad Kreuznach district court by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' rights and interests in the region of Oberlausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(3) of the statute). |
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Protects tenants' interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' and lessees' interests by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Ingolstadt region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in tenancy, leasing and housing matters in Karlsruhe city and district by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in tenancy, leasing and housing matters in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects tenants' interests in the Greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice on public transport issues; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice on financial services matters; authorised to bring collective actions in the interests of consumers (see §§ 3 and 4 of the statute). |
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Protects consumers' interests by providing information and advice in the area of investor protection; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute). |
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Protects consumers' interests by providing information and advice in the area of private construction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) und § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3(2) of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests in Mecklenburg-Western Pomerania by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (see 2.1 and 2.2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute). |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions (see § 2 of the statute). |
ESTONIA
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Name of the entity |
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Purpose |
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Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees. |
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Supervision in connection with the marketing and advertising of medicines |
IRELAND
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Name of the entity |
Contact details |
Purpose |
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Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation. |
GREECE
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Name of the entity |
Contact details |
Purpose |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumer's rights and interests. |
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Protects consumer's rights and interests. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
|||||||||||||
|
|
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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|
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
SPAIN
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Name of the entity |
Contact details |
Purpose |
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Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law for the Protection of Consumers and Users, promotes and fosters consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Government agency responsible for market surveillance and protection of consumers' and users' rights |
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Consumers' and users' organisation specialising in commercial communications. Also provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation specialising in financial services. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
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Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies |
FRANCE
|
Name of the entity |
Contact details |
Purpose |
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|
President: Patrick Mercier General Secretary: Christian Huard |
Protection of consumers' economic interests |
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|
President: Jean-Claude Mailly General Secretary: Raphaël Manzano |
Protection of consumers' economic interests |
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|
President: Marc Lagae General Secretary: Yves Blein |
Protection of consumers' economic interests |
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|
President: Yvonne Delemotte General Secretary: René Machabert |
Protection of consumers' economic interests |
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|
President: Henry de Gaulle General Secretary: Pierre Perio |
Protection of consumers' economic interests |
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|
President: Reine-Claude Mader General Secretary: M.Alain Chosson |
Protection of consumers' economic interests |
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|
President: Michèle Fournier-Bernard General Secretary: Eric Comparat |
Protection of consumers' economic interests |
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|
President: Paul de Viguerie Directeur: Olivier Braillon |
Protection of consumers' economic interests |
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|
President: Jean-Pierre Giacomo Administrateur: Philippe Denizot |
Protection of consumers' economic interests |
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|
President: M.Christian Zytynski General Secretary: François Édouard |
Protection of consumers' economic interests |
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|
President: Henri Joyeux General Secretary: Olivier Degauquier |
Protection of consumers' economic interests |
||||||||
|
President: Thierry Damient Directeur: Jean-Yves Martin |
Protection of consumers' economic interests |
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|
President: Jean Sivardière General Secretary: Simone Bigorgne |
Protection of consumers' economic interests |
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|
President: Daniel Collet General Secretary: Daniel Tournez |
Protection of consumers' economic interests |
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|
President: Yves Sirot Sécrétaire Général: Sylvie Martin-Pernot |
Protection of consumers' economic interests |
||||||||
|
President: Alain Bazot Directeur: Jean-Louis Redon |
Protection of consumers' economic interests |
||||||||
|
President: Chantal Jannet General Secretary: Elisabeth Leveque |
Protection of consumers' economic interests |
||||||||
|
President: Hubert Brin Directeur: Monique Sassier |
Protection of consumers' economic interests |
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|
|
Protection of consumer interests; enquiries; injunctions |
ITALY
|
Name of the entity |
Contact details |
Purpose |
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|
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Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged owing to their physical, mental, economic, social or family situation (Art. 3 of the Statutes). |
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|
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Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes) |
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|
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Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes). |
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|
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Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes). |
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Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes). |
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Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes). |
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|
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The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers' structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes). |
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A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes). |
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|
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Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes). |
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|
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Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes). |
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Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes). |
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|
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Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes). |
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|
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Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes). |
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|
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Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers' and tenant farmers' movement, favouring forms of cooperation based on shared and mutual experience (Art. 3 of the Statutes). |
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Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes). |
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|
|
Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes). |
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|
|
Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes). |
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|
|
In the years immediately after it was founded, Asso-consum was mainly active in the parliamentary field: between 2002 and 2007, at least 600 parliamentary questions were prompted by its reports. As it gradually recruited more staff, it acquired the additional capacity to provide assistance, guidance and training for consumers (both members and non-members) and also free legal advice in the following areas: credit and savings, contracts, telecommunications, transport, class actions, health, tourism, the environment, food and privacy. Asso-Consum has recently been involved in initiatives of national significance: namely, the negotiations with Costa Crociere on compensation for the Concordia passengers, the presentation of the referendum on abolishing the reimbursement of political parties' election expenses and the class action against the Banca di Campania in respect of commission charged on highest debit balances. |
CYPRUS
|
Name of the entity |
Contact details |
Purpose |
||
|
Tel.: (357) 22 86 71 53 Fax: (357) 22 37 51 20 Email: perm.sec@mcit.gov.cy |
The aim of the service is to safeguard consumers' health, safety and economic interests. The service is responsible for both the adoption of EU Directives and the application of harmonized legislation. |
||
|
Tel.: (357) 22 51 61 12/3/4 Fax: (357) 22 51 61 18 Email: cyconsas@spidernet.net and cca@spidernet.net www.cyprusconsumers.org.cy |
The aim of the association is to defend consumers' rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations. |
||
|
Tel.: (357) 22 31 31 11 (357) 22 46 30 03 Fax: (357) 22 46 30 77 Email: consumersunion@cytanet.com.cy www.consumersunion.org.cy |
The aim is to defend and to promote all consumers' interests indiscriminately and to safeguard their rights to a comfortable and healthy life in a sustainable and developed environment. |
LATVIA
|
Name of the entity |
Contact information |
Purpose |
||
|
Tālr: (371) 73 38 026 Fakss: (371) 73 38 024 E-pasts: tpkc@apollo.lv www.ptac.gov.lv |
To implement the protection of consumer rights and interests. |
LITHUANIA
|
Name of the entity |
Contact information |
Purpose |
||||||||
|
|
The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights. |
LUXEMBOURG
|
Name of the entity |
Contact details |
Purpose |
||||||||
|
|
Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities. |
||||||||
|
|
Protects and promotes the interests of car drivers as consumers. |
HUNGARY
|
Name of the entity |
Contact details |
Purpose |
|||||||
|
Contact: dr. Baranovszky György, President |
Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations. |
|||||||
|
|
General representation and protection of consumer interests and enforcement of their rights. Collaborates on formulating and legislating consumer protection policy and setting official prices; assists with obtaining legal redress. |
|||||||
|
|
Represents, protects and enforces the interests of Hungarian energy consumers. Collaborates on the regulation of matters of energy management concerning small and large consumers and provides legal advice. |
|||||||
|
|
General representation and protection of consumer interests and enforcement of their rights. |
|||||||
|
|
Protection of the motoring interests of association members. |
|||||||
|
|
Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations. |
|||||||
|
Representative: Dr. Márk Erdélyi, President |
The aim of the organisation is to enforce consumers' rights; to expose infringements affecting consumers; safeguard consumers' interests; raise awareness of consumers' rights; support consumer protection activities carried out by the state and other bodies; to extend consumers' rights, and take steps to make protection more effective. |
|||||||
|
Representative: Dr Dénes Lázár, President |
Developing consumer awareness; understanding, knowledge and protection of local and national consumer interests; shaping and developing national consumer behaviour; examining, presenting and researching consumer behaviour; providing consumer protection services, promoting consumer information and lobbying, helping to make consumer protection more effective; supporting consumers in legal disputes with utility companies, telecommunication companies, financial institutions, financial service providers, insurance companies, insurance brokers, parking companies, travel agents, estate agents and all other commercial companies. |
MALTA
|
Name of the entity |
Contact Details |
Purpose |
|||||||||||||||||||||
|
Godwin Mangion Director General
|
To enforce the corresponding national legislation transposing:
|
|||||||||||||||||||||
|
Marie Louise Mangion Director Malta Tourism Authority Auberge d'Italie Triq il-Merkanti Valletta Malta Tel: 22915045/22915058 Email: marie-louise.mangion@gov.mt |
To enforce the corresponding national legislation transposing:
Both Directives have been transposed to by virtue of the Malta Travel and tourism Services Act (Cap. 409). |
|||||||||||||||||||||
|
|
To enforce the corresponding national legislation transposing Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities (and as subsequently amended). |
|||||||||||||||||||||
|
Patricia Vella Bonanno Chief Executive Officer
|
To enforce the corresponding national legislation transposing Council Directive 92/28/EEC of 31 March 1992 regarding advertising of medicinal products for human use. The Medicines Products (Injunction to advertising) Regulations, 2008 are foreseen to be published in the Government Gazette of Malta in January/February 2008. |
|||||||||||||||||||||
|
Philip Micallef Chairman
|
To enforce the corresponding national legislation transposing:
|
|||||||||||||||||||||
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President Mr. Benny Borg Bonello info@camalta.org.mt bborgbonello@camalta.org.mt |
To enforce the corresponding national legislation transposing: — Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive; — Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive; — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises. |
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President Stefan Xuereb Email: stefan@camalta.org Tel No: 21432661 Mobile: 79233333 Hon General Secretary Grace Attard Email: grace.attard@gmail.com Tel no: 356 21488391 Mobile no: 356 99225445 |
To enforce the corresponding national legislation transposing: — Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive; — Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive; — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises. |
NETHERLANDS
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Website: www.consumentenbond.nl |
Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society. |
AUSTRIA
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Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG. |
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Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees' section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. |
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Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. |
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Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
POLAND
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Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts. His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No. 14 p. 147) The Commissioner for Citizens' Rights takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights. |
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The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on:
In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance. |
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Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection. The main responsibilities of the Consumer Ombudsman are:
The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress. |
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Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy. The organisations mentioned in section 1 have the right to:
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PORTUGAL
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Telf.: (351) 296 62 97 26 Fax: (351) 296 62 97 26 Email: secretariadodeangradoheroismo@acra.pt consumidores@acra.pt web site: www.acra.pt |
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Tel. (351) 239 40 48 40 Fax: (351) 239 40 47 38 Email: acop.geral@mail.telepac.pt Website: http://planeta.clix.pt/acop |
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Tel. (351) 265 23 79 70 Fax (351) 265 23 79 70 Email: acset-setubal@iol.pt |
Defend consumers in general. |
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The purpose of this association is to defend the rights and legitimate interests of consumers |
ROMANIA
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Represents consumers and promotes their interests, offers information for consumers and provides education. |
SLOVENIA
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Chamber of Commerce of Slovenia According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Chamber of Craft of Slovenia According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
SLOVAKIA
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Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers. |
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Mediating solutions in disputes between consumers and sellers. |
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Representation of consumer interests in court. |
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Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration. |
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Resolving consumer disputes through out of court settlements; representation of consumers in court. |
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Protection of consumer rights at the place of settlement; representation of consumers in court. |
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Representation of consumers and the submission of requests for court orders. |
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Representation of consumers in consumer disputes especially for monopoly supply services. |
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Provision of advisory services; help for consumers in court. |
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Provision of advisory services; help for consumers in court |
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Protection of consumer rights of owners and renters of flats |
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Protection of consumer rights and interests. Provision of advisory service, resolving consumers disputes through out of court settlements, representation of consumers in court. Educate consumers, raise consumer awareness. |
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alternative dispute resolution and online dispute resolution, collective redress, advocacy, education and publishing activities, daily advisory centre for consumers, national and international activities focused on consumer rights protection and better enforcement of the law |
FINLAND
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Tel. (358 9) 772 61 Fax (358 9) 772 67 557 E-mail posti@kuluttajavirasto.fi web: www.kuluttajavirasto.fi |
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Tel. (358 9) 877 50 120 Fax (358 9) 877 50 120 E-mail: info@kuluttajat-konsumenterna.fi web: www.kuluttajat-konsumenterna.fi |
Monitors the effectiveness and progress of consumer protection. |
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Tel. (358 9) 454 22 10 Fax (358 9) 454 22 120 E-mail suomen@kuluttajaliitto.fi web: www.kuluttajaliitto.fi |
Monitors consumers' market interests using civil action. |
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Tel. (358 9) 772 61 Fax (358 9) 772 67 557 E-mail posti@kuluttajavirasto.fi web: www.kuluttajavirasto.fi |
Monitors package travel and security for this. |
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Tel (358 10) 831 51 Fax (358 10) 831 53 28 E-mail rahoitustarkastus@rahoitustarkastus.fi web: www.rahoitustarkastus@fi |
Supervises consumer credit marketing and contract conditions, together with the consumer ombudsman. |
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Tel. (358 9) 47 33 41 Fax (358 9) 71 44 69 E-mail kirjaamo@nam.fi web: www.laakelaitos.fi |
Supervises advertising of medicines. |
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Tel. (358 9) 396 72 70 Fax (358 9) 39 67 27 97 web: www.sttv.fi |
Supervises tobacco and alcohol advertising. |
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Tel. (358 9) 69 661 Fax (358 9) 69 66 410 E-mail kirjaamo@ficora.fi web: www.ficora.fi |
Monitors television and radio advertising, taking into account:
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Tel. (358 9) 415 59 50 Fax (358 9) 415 59 660 E-mail kirjaamo@vakuutusvalvonta.fi web www.vakuutusvalvonta.fi |
Supervises insurance marketing and the use of insurance conditions. |
SWEDEN
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Tel: ( 46) 8 429 05 00 Fax: (46) 8 429 89 00 E-mail: konsumentverket@konsumentverket.se Web: www.konsumentverket.se |
The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers' interests. |
UK
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The CMA is a non-ministerial Government department which works to promote competition for the benefit of consumers. It aims to make markets work well for consumers, businesses and the economy. |
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The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts. |
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The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers. |
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The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers. |
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The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers. |
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The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services. |
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The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers' interests on pricing and service standards and adjudicates disputes. |
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Responsible for regulating railways in Great Britain. The office's responsibilities include protecting the interests of users of railway services. |
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Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business. |
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DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business |
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The FCA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers. |