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ICT systems and their usage in enterprises,

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ICT competence in the enterprise unit and the need for ICT skills,

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use of the internet and other electronic networks by enterprises,

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access to and use of technologies providing the ability to connect to the internet or other networks from anywhere at any time (ubiquitous connectivity),

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e-business processes and organisational aspects,

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ICT security and trust,

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e-commerce,

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barriers to the use of ICT, the internet and other electronic networks, e-commerce and e-business processes.

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computer usage.

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(optional) persons employed or percentage of the total number of persons employed who use computers for business purposes.

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employment of ICT specialists,

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provision of any type of training to develop ICT-related skills for ICT specialists, during the previous calendar year,

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provision of any type of training to develop ICT-related skills for other persons employed, during the previous calendar year,

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recruitment or attempted recruitment of ICT specialists, during the previous calendar year,

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performance of the following ICT functions during the previous calendar year (‘Mainly by own employees including those employed in parent or affiliate enterprises’; ‘Mainly by external supplier’; ‘Not applicable’):

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existence of vacancies for ICT specialists that were difficult to fill, during the previous calendar year.

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access to the internet.

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persons employed or percentage of the total number of persons employed who use computers with access to the internet for business purposes,

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internet connection: DSL or any other type of fixed broadband connection,

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internet connection: mobile broadband connection via a portable device using mobile telephone networks (‘3G’ or ‘4G’),

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(optional) internet connection: mobile broadband connection via portable computer using mobile telephone networks (‘3G’ or ‘4G’),

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(optional) internet connection: mobile broadband connection via other portable devices such as smartphones, using mobile telephone networks (‘3G’ or ‘4G’),

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use of a website,

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persons employed or percentage of the total number of persons employed using a portable device provided by the enterprise which allows internet connection via mobile telephone networks, for business purposes,

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use of social networks, not solely used for posting paid adverts,

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use of enterprise's blogs or microblogs, not solely used for posting paid adverts,

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use of multimedia content-sharing websites, not solely used for posting paid adverts,

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use of wiki-based knowledge-sharing tools, not solely used for posting paid adverts,

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(optional) use of paid adverts on the internet.

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maximum contracted download speed of the fastest fixed internet connection in Mbit/s; ([0, < 2]; [2, < 10]; [10, < 30]; [30, < 100]; [≥ 100]).

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provision of the following facility: description of goods or services, price lists,

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provision of the following facility: online ordering or reservation or booking,

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provision of the following facility: possibility for visitors to customise or design online goods or services,

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provision of the following facility: tracking or status of placed orders,

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provision of the following facility: personalised content in the website for regular/recurrent visitors,

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provision of the following facility: links or references to the enterprise's social media profiles,

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(optional) provision of the following facility: privacy policy statement, privacy seal, or certification of website safety,

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(optional) provision of the following facility: advertisement of open job positions or online job application.

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use of social media to develop the enterprise's image or marketing products,

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use of social media to obtain or respond to customer opinions, reviews or questions,

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use of social media to involve customers in development or innovation of goods or services,

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use of social media to collaborate with business partners or other organisations,

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use of social media to recruit employees,

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use of social media to exchange views, opinions or knowledge within the enterprise.

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(optional) provision of remote access to the enterprise's e-mail system, documents or applications,

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(optional) use of cloud computing services, excluding free-of-charge-services.

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(optional) use of e-mail as a cloud computing service,

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(optional) use of office software as a cloud computing service,

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(optional) hosting the enterprise's database(s) as a cloud computing service,

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(optional) storing files as a cloud computing service,

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(optional) use of finance or accounting software applications as a cloud computing service,

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(optional) use of Customer Relationship Management (CRM) as a cloud computing service,

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(optional) use of computing power for running the enterprise's own software as a cloud computing service,

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(optional) use of cloud computing services delivered from shared servers of service providers,

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(optional) use of cloud computing services delivered from servers of service providers exclusively reserved for the enterprise.

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use of an ERP (Enterprise Resource Planning) software package to share information among different business functions,

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use of any software application for managing information on customers (Customer Relationship Management — CRM software) that makes it possible to capture, store and make available to other business functions information on the enterprise's customers,

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use of any software application for managing information on customers (Customer Relationship Management — CRM software) that enables information on customers to be analysed for marketing purposes,

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electronic sharing of Supply Chain Management (SCM) information with suppliers or customers in order to coordinate the availability and delivery of products or services to the final consumer, without the information being typed manually.

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(optional) sending of invoices to other enterprises or public authorities, during the previous calendar year,

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(optional) percentage of all invoices sent as e-invoices in a standard structure suitable for automated processing, to other enterprises or public authorities, during the previous calendar year,

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(optional) percentage of all invoices sent as invoices in electronic form not suitable for automated processing, to other enterprises or public authorities, during the previous calendar year,

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(optional) percentage of all invoices sent only as invoices in paper form, to other enterprises or public authorities, during the previous calendar year,

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(optional) percentage of all invoices received as e-invoices, in a standard structure suitable for automated processing, during the previous calendar year,

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(optional) percentage of all invoices received as invoices in paper form or in electronic form not suitable for automated processing, during the previous calendar year.

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electronic sharing of Supply Chain Management information with suppliers or customers via websites (enterprise's website, website of business partners or web portals),

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electronic sharing of Supply Chain Management information with suppliers or customers via electronic exchange of information suitable for automated processing.

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existence of a formally defined ICT security policy.

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addressed risk in ICT security policy: destruction or corruption of data due to attack or by unexpected incident,

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addressed risk in ICT security policy: disclosure of confidential data due to intrusion, pharming or phishing attacks or by accident,

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addressed risk in ICT security policy: unavailability of ICT services due to attack from outside (e.g. denial of service attack),

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temporal period of definition or most recent review of ICT security policy (‘within the last twelve months’; ‘more than twelve months and up to 24 months ago’; ‘more than twenty four months ago’).

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receipt of orders for goods or services that were placed via a website or app (web sales), in the previous calendar year,

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(optional) obstacles limiting or preventing sales via a website or app due to goods or services not being suitable for web sale,

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(optional) obstacles limiting or preventing sales via a website or app due to problems related to logistics,

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(optional) obstacles limiting or preventing sales via a website or app due to problems with payment,

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(optional) obstacles limiting or preventing sales via a website or app due to problems with ICT security or data protection,

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(optional) obstacles limiting or preventing sales via a website or app due to problems with the legal framework,

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(optional) obstacles limiting or preventing sales via a website or app due to excessively high investment costs compared with the expected benefits,

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receipt of orders for goods or services via EDI-type messages (EDI-type sales), in the previous calendar year,

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placement of orders for goods or services via a website, app or EDI-type message, in the previous calendar year.

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value, or percentage of total turnover, of e-commerce sales resulting from orders placed via a website or app, in the previous calendar year,

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percentage of e-commerce sales (turnover) to private consumers (B2C) resulting from orders placed via a website or app, in the previous calendar year,

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percentage of e-commerce sales (turnover) to other enterprises (B2B) and e-commerce sales to public authorities (B2G) resulting from orders placed via a website or app, in the previous calendar year,

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electronic sales by origin: own country, in the previous calendar year,

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electronic sales by origin: other EU countries, in the previous calendar year,

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electronic sales by origin: rest of the world, in the previous calendar year,

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(optional) use of online payment systems for sales via a website or app, i.e. payment integrated in the ordering transaction,

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(optional) use of offline payment systems for sales via a website or app, i.e. payment not integrated in the ordering transaction.

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value or percentage of the total turnover of e-commerce sales resulting from orders received via EDI-type messages, in the previous calendar year,

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electronic sales by origin: own country, in the previous calendar year,

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electronic sales by origin: other EU countries, in the previous calendar year,

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electronic sales by origin: rest of the world, in the previous calendar year.

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(optional) placing of orders for goods or services via a website or app, in the previous calendar year,

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(optional) placing of orders for goods or services via EDI-type messages, in the previous calendar year,

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placing of orders via a website, app or EDI-type message for goods or services to the value of at least 1 % of the total value of purchases, in the previous calendar year.

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(optional) electronic purchases by origin: own country, in the previous calendar year,

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(optional) electronic purchases by origin: other EU countries, in the previous calendar year,

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(optional) electronic purchases by origin: rest of the world, in the previous calendar year.

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main economic activity of the enterprise, in the previous calendar year,

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average number of persons employed, in the previous calendar year,

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total turnover (in value terms, excluding VAT), in the previous calendar year.

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access to and use of ICTs by individuals and/or in households,

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use of the internet and other electronic networks for different purposes by individuals and/or in households,

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ICT competence and skills,

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barriers to the use of ICT and the internet,

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use of ICT by individuals to exchange information and services with governments and public administrations (e-government),

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access to and use of technologies enabling connection to the internet or other networks from anywhere at any time (ubiquitous connectivity),

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ICT security and trust.

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access to a computer at home,

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access to the internet at home (by any device).

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type of broadband connection used to access the internet at home: fixed broadband connection, e.g. DSL, ADSL, VDSL, cable, optical fibre cable, satellite, public WiFi connections,

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type of broadband connection used to access the internet at home: mobile broadband connection (via mobile phone network of at least 3G, e.g. UMTS, using (SIM) card or USB key, mobile phone or smartphone as modem),

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(optional) type of connection used to access the internet at home: dial-up access over normal telephone line or ISDN,

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(optional) type of connection used to access the internet at home: mobile narrowband connection (via mobile phone network below 3G, e.g. 2G+/GPRS, using (SIM) card or USB key, mobile phone or smart phone as modem).

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most recent computer use at home, at work or any other place (within the last three months; between three months and a year ago; more than one year ago; never used a computer).

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average frequency of computer use (every day or almost every day; at least once a week (but not every day); less than once a week).

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most recent internet use (within the last three months; between three months and a year ago; more than one year ago; never used the internet).

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most recent internet commerce activity for private use (within the last three months; between three months and a year ago; more than one year ago; never bought or ordered over the internet).

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average frequency of internet use in the last three months (every day or almost every day; at least once a week (but not every day); less than once a week),

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internet usage in the last three months for sending, receiving e-mails,

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internet usage in the last three months for private purposes for telephoning over the internet, video calls (via webcam) over the internet (using applications, e.g. Skype, Facetime),

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internet usage in the last three months for private purposes for participating in social networks (creating user profile, posting messages or other contributions),

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internet usage in the last three months for private purposes for uploading self-created content (text, photos, videos, music, software, etc.) to any website to be shared,

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internet usage in the last three months for private purposes for reading online news, newspapers or news magazines,

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internet usage in the last three months for private purposes for seeking health-related information (e.g. on injury, disease, nutrition, improving health),

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internet usage in the last three months for private purposes for looking for information about education, training or course offers,

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internet usage in the last three months for private purposes for consulting wikis to obtain knowledge on any subject,

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internet usage in the last three months for private purposes for finding information on goods or services,

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internet usage in the last three months for private purposes for downloading software (other than games software),

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internet usage in the last three months for private purposes for posting opinions on civic or political issues via websites (e.g. blogs, social networks),

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internet usage in the last three months for private purposes for taking part in online consultations or voting to define civic or political issues (e.g. urban planning, signing a petition),

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internet usage in the last three months for private purposes for looking for a job or sending a job application,

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internet usage in the last three months for participating in professional networks (creating user profile, posting messages or other contributions to e.g. LinkedIn, Xing),

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internet usage in the last three months for private purposes for using services related to travel or travel-related accommodation,

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internet usage in the last three months for private purposes for selling goods or services, e.g. via online auctions,

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internet usage in the last three months for private purposes for internet banking,

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use of internet storage space in the last three months for private purposes for saving documents, pictures, music, video or other files (e.g. Google Drive, Dropbox, Windows OneDrive (formerly Skydrive), iCloud, Amazon Cloud Drive),

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internet usage in the last three months for conducting learning activities for educational, professional or private purposes: doing an online course,

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internet usage in the last three months for conducting learning activities for educational, professional or private purposes: using online material other than a complete course (e.g. audiovisual materials, online learning software, electronic textbooks),

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internet usage in the last three months for conducting learning activities for educational, professional or private purposes: communicating with instructors or students using educational websites/portals,

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internet usage in the last three months for conducting learning activities for educational, professional or private purposes: other.

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average frequency of internet use for participating in social networks in the last three months (every day or almost every day; at least once a week (but not every day); less than once a week).

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internet usage for ordering food or groceries in the last 12 months,

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internet usage for ordering household goods in the last 12 months,

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internet usage for ordering medicine in the last 12 months,

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internet usage for ordering clothes or sports goods in the last 12 months,

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internet usage for ordering computer hardware in the last 12 months,

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internet usage for ordering electronic equipment (incl. cameras) in the last 12 months,

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internet usage for ordering telecommunication services (e.g. TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money for prepaid phone cards) in the last 12 months,

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internet usage for purchasing shares, insurance policies and other financial services in the last 12 months,

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internet usage for ordering holiday accommodation (hotels, etc.) in the last 12 months,

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internet usage for ordering other travel arrangements (transport tickets, car hire, etc.) in the last 12 months,

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internet usage for ordering tickets for events in the last 12 months,

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internet usage for ordering films or music in the last 12 months,

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internet usage for ordering books, magazines or newspapers (including e-books) in the last 12 months,

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internet usage for ordering e-learning material in the last 12 months,

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internet usage for ordering video games software, other computer software and software upgrades in the last 12 months,

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internet usage for ordering other goods or services in the last 12 months,

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goods or services bought or ordered in the last 12 months from national sellers,

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goods or services bought or ordered in the last 12 months from sellers from other EU countries,

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goods or services bought or ordered in the last 12 months from sellers from the rest of the world,

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goods or services bought or ordered in the last 12 months: country of origin of sellers unknown,

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number of orders or goods or services bought over the internet in the last three months (number of orders/purchases or in classes: 1-2 orders/purchases; between > 2 and 5 orders/purchases; between > 5 and 10 orders/purchases, > 10 orders/purchases),

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total value of goods or services (excluding shares or other financial services) bought over the internet in the last three months (amount in euro or in classes: less than EUR 50, EUR 50 to less than EUR 100, EUR 100 to less than EUR 500, EUR 500 to less than EUR 1 000, EUR 1 000 or more; unknown),

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problems encountered with internet commerce: technical failure of website during ordering or payment,

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problems encountered with internet commerce: difficulties in finding information concerning guarantees and other legal rights,

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problems encountered with internet commerce: speed of delivery slower than indicated,

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problems encountered with internet commerce: final costs higher than indicated (e.g. higher delivery costs, unexpected transaction fee),

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problems encountered with internet commerce: wrong or damaged goods delivered,

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problems encountered with internet commerce: problems with fraud encountered (e.g. no goods/services received at all, misuse of credit card details),

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problems encountered with internet commerce: complaints and redress difficult or no satisfactory response after complaint,

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problems encountered with internet commerce: foreign retailer not selling to one's country,

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problems encountered with internet commerce: other,

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problems encountered with internet commerce: none.

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skills in transferring files between computer and other devices,

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skills in installing software or applications (apps),

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skills in changing the settings of any software, including operating system or security programs,

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skills in copying or moving files or folders,

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skills in using word processing software,

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skills in creating presentations or documents integrating text, pictures, tables or charts,

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skills in using spreadsheet software,

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skills in editing photos, video or audio files,

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skills in writing code in a programming language.

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skills in using advanced functions of spreadsheet software to organise and analyse data, such as sorting, filtering, using formulas, creating charts.

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reason for not having access to the internet at home: have access to internet elsewhere,

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reason for not having access to the internet at home: do not need internet (because not useful, not interesting, etc.),

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reason for not having access to the internet at home: equipment costs too high,

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reason for not having access to the internet at home: access costs too high (telephone, DSL subscription etc.),

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reason for not having access to the internet at home: lack of skills,

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reason for not having access to the internet at home: privacy or security concerns,

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reason for not having access to the internet at home: broadband internet not available in our area,

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reason for not having access to the internet at home: other.

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barriers to internet commerce: prefer to shop in person, like to see product, loyalty to shops, force of habit,

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barriers to internet commerce: lack of skills or knowledge (e.g. did not know how to use website or use was too complicated),

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barriers to internet commerce: delivery of goods ordered over the internet is a problem (e.g. takes too long or is logistically difficult),

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barriers to internet commerce: payment security or privacy concerns (e.g. giving credit card or personal details over the internet),

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barriers to internet commerce: concerns about receiving or returning goods, concerns about complaints or redress,

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barriers to internet commerce: not having any payment card with which to pay over the internet,

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(optional) barriers to internet commerce: foreign retailer not selling to one's country,

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barriers to internet commerce: other.

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internet usage in the last 12 months for private purposes for obtaining information from websites of public authorities or public services,

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internet usage in the last 12 months for private purposes for downloading official forms from websites of public authorities or public services,

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internet usage in the last 12 months for private purposes for submitting completed web forms to public authorities or public services.

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reason for not submitting completed forms to public authorities' websites: submission of official forms unnecessary.

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reason for not submitting completed forms to public authorities over the internet: no such website service available,

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reason for not submitting completed forms to public authorities over the internet: lack of skills or knowledge (e.g. did not know how to use website or use was too complicated),

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reason for not submitting completed forms to public authorities over the internet: concerns about protection and security of personal data,

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(optional) reason for not submitting completed forms to public authorities over the internet: lack of or problems with electronic signature or electronic ID/certificate (required for authentication/using the service),

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reason for not submitting completed forms to public authorities over the internet: another person did it on my behalf (e.g. consultant, tax adviser, relative or family member),

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reason for not submitting completed forms to public authorities over the internet: other.

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incidents experienced through using the internet for private purposes in the last 12 months: catching a virus or other computer infection (e.g. worm, Trojan horse) resulting in loss of information or time,

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incidents experienced through using the internet for private purposes in the last 12 months: abuse of personal information sent on the internet or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites),

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incidents experienced through using the internet for private purposes in the last 12 months: financial loss as a result of receiving fraudulent messages (‘phishing’) or getting redirected to fake websites asking for personal information (‘pharming’),

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incidents experienced through using the internet for private purposes in the last 12 months: financial loss due to fraudulent payment (credit or debit) card use,

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incidents experienced through using the internet for private purposes in the last 12 months: children accessing inappropriate websites.

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security concerns as a limitation or barrier to ordering or buying goods or services for private use via the internet in the last 12 months,

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security concerns as a limitation or barrier to carrying out banking activities such as account management for private purposes via the internet in the last 12 months,

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security concerns as a limitation or barrier to providing personal information to online communities for social and professional networking in the last 12 months,

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security concerns as a limitation or barrier to communicating with public services or administrations for private purposes via the internet in the last 12 months,

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security concerns as a limitation or barrier to downloading software, music, video files, games or other data files for private purposes via the internet in the last 12 months,

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security concerns as a limitation or barrier to using the internet with a mobile device (e.g. laptop) via wireless connection from places other than home in the last 12 months,

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creation of backup files (documents, pictures, etc.) from one's computer on any external storage device (e.g. CD, DVD, external hard disk, USB storage device), or to internet storage space (yes (automatically or manually); no),

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awareness that cookies can be used to trace movements of people on the internet, to make a profile of each user and service tailored ads to users,

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having ever changed internet browser settings to prevent or limit the amount of cookies put on one's computer.

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use of mobile phone (or smartphone) to access the internet away from home or work,

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use of mobile phone (or smartphone) via mobile phone network to access the internet away from home or work,

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use of mobile phone (or smartphone) via wireless network (e.g. WiFi) to access the internet away from home or work,

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use of portable computer (e.g. laptop, tablet) to access the internet away from home or work,

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use of portable computer (e.g. laptop, tablet) via mobile phone network, using USB key or (SIM) card or mobile phone or smartphone as modem, to access the internet away from home or work,

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use of portable computer (e.g. laptop, tablet) via wireless network (e.g. WiFi) to access the internet away from home or work,

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use of other devices to access the internet away from home or work,

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no use of mobile devices to access the internet away from home or work.

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region of residence (according to the NUTS1 classification of regions),

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(optional) region of residence according to the NUTS2 classification,

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geographical location: living in less developed regions; living in transition regions; living in more developed regions,

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degree of urbanisation: living in densely populated areas; living in intermediate density areas; living in thinly populated areas,

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type of household: number of members in the household; (optional) number of persons aged from 16 to 24; (optional) number of students aged from 16 to 24; (optional) number of persons aged 25 to 64; (optional) number of persons aged 65 or over (to be collected separately: number of children under 16, (optional) number of children aged from 14 to 15, (optional) number of children aged from 5 to 13, (optional) number of children aged 4 or below),

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(optional) household's net monthly income (to be collected as a value or in size bands compatible with income quartiles),

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(optional) equivalised household total net monthly income transmitted in quintiles.

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gender: male; female,

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country of birth: native-born; foreign-born: born in another EU Member State; foreign born: born in non-EU country,

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country of citizenship: national; non-national: national of another EU Member State; non-national: national of non-EU country,

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age in completed years; (optional) under 16 and/or over 74,

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educational attainment level (highest level of education successfully completed) according to the International Standard Classification of Education (ISCED 2011): at most lower secondary education (ISCED 0, 1 or 2); upper secondary and post-secondary non-tertiary education (ISCED 3 or 4); tertiary education (ISCED 5, 6, 7 or 8); less than primary education (ISCED 0); primary education (ISCED 1); lower secondary education (ISCED 2); upper secondary education (ISCED 3); post-secondary non-tertiary education (ISCED 4); short-cycle tertiary education (ISCED 5); bachelor or equivalent (ISCED 6); master or equivalent (ISCED 7); doctoral or equivalent (ISCED 8),

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employment situation: employee or self-employed, including family workers (optional: full-time employee or self-employed, part-time employee or self-employed, employee, employee with a permanent job or job of unlimited duration; employee with a temporary job or contract of limited duration; self-employed including family workers),

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(optional) economic sector of employment:

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employment situation: unemployed; students not in the labour force; other not in the labour force (optional for other not in the labour force: in retirement or early retirement or given up business; permanently disabled; in compulsory military or community service; fulfilling domestic tasks; other inactive person),

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occupation according to the International Standard Classification of Occupations (ISCO-08): manual workers; non-manual workers; ICT workers, non-ICT workers; (optional) all occupations according to ISCO-08 coded at 2-digit level,