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16.2.2006 |
EN |
Official Journal of the European Union |
C 39/2 |
Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, concerning the entities qualified to bring an action under Article 2 of this Directive
(2006/C 39/02)
(Text with EEA relevance)
The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 98/27/EC.
BELGIUM
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Name of the entity |
Contact details |
Purpose |
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CZECH REPUBLIC
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Name of the entity |
Contact details |
Purpose |
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Acts in the field of consumer protection through a wide range of activities including offering information and advice in disputed cases. |
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Defends the interests of consumers especially in areas where the powers of the individual are not sufficient to defend themselves. |
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Covers all consumer protection issues. |
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Covers all consumer protection issues. |
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Covers all consumer protection issues. |
DENMARK
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Name of the entity |
Contact details |
Purpose |
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According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights. The Consumer Ombudsman is authorised to initiate actions under the following Directives:
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The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment. The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use. |
GERMANY
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Name of the entity |
Contact details |
Purpose |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (article 2 du Statut). |
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Protects consumers' interests by providing information and advice on matters relating to sects and the psycho-market; authorised to bring collective actions in the interests of consumers. |
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Protects tenants' interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects energy consumers' interests by providing information and advice; authorised to bring collective actions in the interests of energy consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice, especially in the field of data protection; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice, especially in the fields of renewable energy forms and rational use of energy, focusing particularly on solar energy; authorised to bring collective actions in the interests of consumers. |
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Protects the interests of private house, flat and land owners with property abroad and other persons with interests in foreign property by providing information and advice; authorised to bring collective actions in the interests of the abovementioned persons. |
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Protects tenants' interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Iserlohn by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Kassel region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests in the field of tenancy law in Mecklenburg-Vorpommern by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests in the field of tenancy law in Schleswig-Holstein by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests in the field of tenancy law in Kiel by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Leverkusen by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects the interests of tenants and lessees in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Lüdenscheid region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects the interests of tenants and lessees by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Hanover region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in issues relating to tenancy, leasing and property in the City of Karlsruhe and administrative district by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests in matters relating to public transport by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests in matters relating to quality and prices, security, health, environmental compatibility, laws and by-laws; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests in banking matters by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects the interests of consumers and service users by providing information and advice; authorised to bring collective actions in the interests of consumers and service users. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects members' interests in matters relating to tenancy and property by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects, promotes and represents all tenants interests; authorised to bring collective actions in the interests of tenants. |
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Undertakes preventive measures against the grey capital market and prevention of offences in this area by, among other means, providing information and protecting consumers' interests; authorised to bring collective actions in the interests of consumers. |
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Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers. |
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Protects tenants' interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects tenants' interests in the greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects tenants' interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects tenants' interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects tenants' interests in the Bad Kreuznach region by providing information and advice; authorised to bring collective actions in the interests of tenants. |
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Protects consumers' interests in matters relating to financial services by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
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Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |
GREECE
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Name of the entity |
Contact details |
Purpose |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumers' rights and interests. |
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Protects consumer's rights and interests. |
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Protects consumer's rights and interests. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’. |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
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Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’ |
ESTONIA
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Name of the entity |
Contact details |
Purpose |
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Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees. |
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Supervision in connection with the marketing and advertising of medicines |
SPAIN
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Name of the entity |
Contact details |
Purpose |
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Promotes the rights of consumers and users. |
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Defends the general, individual and collective interests and basic rights of consumers, as laid down by law. |
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Defends the interests of housewives, consumers and users. |
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Protects, educates and informs consumers and users. |
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Informs and educates consumers and users and defends their rights and interests via its legislative powers. |
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Runs joint consumer-protection action plans. Adopts the necessary measures to protect consumers. |
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Plans and runs information campaigns. Draws up draft rules for protecting, training and informing consumers and users. |
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Organises, plans, coordinates and oversees procedures to monitor the application of consumer and user protection regulations. |
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Draws up consumer programmes covering information, education, investigation, training and technical, legal and administrative assistance. |
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Responsible for planning, management, coordination, technical monitoring and making proposals for action in the field of consumer and user protection. |
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Informs and educates consumers on their rights and how to exercise them. Responds to their enquiries, claims and complaints. |
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Educates, informs, guides, defends and represents consumers and users. |
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Protects consumers of goods and services, with particular focus on consumption within the family and the housewife as administrator of the household economy. |
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Defends consumer interests. Protects and advises consumers and users on all consumer issues. |
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Educates and informs consumers and users and promotes and develops their rights by publicising, encouraging the exercise of and demanding respect for these rights. |
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Protects consumers, specifically through training, information and legal defence activities. |
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Educates, informs and generally protects the interests of its members and consumers and users at large. |
FRANCE
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Name of the entity |
Contact details |
Purpose |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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Protection of consumers' economic interests |
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|
Protection of consumers' economic interests |
IRELAND
|
Name of the entity |
Contact details |
Purpose |
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Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation. |
ITALY
|
Name of the entity |
Contact details |
Purpose |
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Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged due to their physical, mental, economic, social or family situation (Art. 3 of the Statutes). |
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|
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Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes) |
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|
|
Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes). |
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|
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Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes). |
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|
|
Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes). |
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|
|
Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes). |
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|
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The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers' structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes). |
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|
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A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes). |
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|
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Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes). |
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|
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Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes). |
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|
|
Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes). |
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|
|
Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes). |
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|
|
Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes). |
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|
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Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers' and tenant farmers' movement, favouring forms of cooperation based on shared and mutual experience (Art. 2 of the Statutes). |
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|
|
Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes). |
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|
|
Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes). |
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|
|
Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes). |
CYPRUS
|
Name of the entity |
Contact details |
Purpose |
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|
|
The aim of the service is to safeguard consumers' health, safety and economic interests. The service is responsible for both the adoption of EU directives and the application of harmonized legislation. |
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|
|
The aim of the association is to defend consumers' rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations. |
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|
|
The aim is to defend and promote all consumers' rights indiscriminately and to safeguard their right to a comfortable and healthy life in a sustainable and developed environment. |
LATVIA
|
Name of the entity |
Contact information |
Purpose |
||||||
|
|
To implement the protection of consumer rights and interests. |
LITHUANIA
|
Name of the entity |
Contact information |
Purpose |
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|
|
The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights. |
LUXEMBOURG
|
Name of the entity |
Contact details |
Purpose |
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|
|
Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities. |
HUNGARY
|
Name of the entity |
Contact details |
Purpose |
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|
|
Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations. |
NETHERLANDS
|
Name of the entity |
Contact details |
Purpose |
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|
|
Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society. |
AUSTRIA
|
Name of the entity |
Contact details |
Purpose |
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|
|
Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG. |
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|
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Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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|
|
Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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|
|
Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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|
|
Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
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|
|
Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees' section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. |
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Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. |
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Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |
POLAND
|
Name of the entity |
Contact details |
Purpose |
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Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts. His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No. 14 p.147) The Commissioner for Citizens' Rightstakes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights. |
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The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on:
In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance. |
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|
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Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection. The main responsibilities of the Consumer Ombudsman are:
The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress. |
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Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy. The organisations mentioned in section 1 have the right to:
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PORTUGAL
|
Name of the entity |
Contact details |
Purpose |
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|
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Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests; Conduct studies and issue opinions, processing and publishing them when necessary; Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General; Undertake or order analyses, tests and other examinations on the quality of products; Promote various types of meetings to discuss problems that affect Consumers. |
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|
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Protection of consumers that are its members and consumers in general; Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law; Study all issues that are of interest to consumers and seek solutions to them. |
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|
|
Defend consumers in general. |
SLOVENIA
|
Name of the entity |
Contact details |
Purpose |
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|
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
|||||||
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|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
|||||||
|
|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
|||||||
|
|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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|
|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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|
|
Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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|
|
Chamber of Commerce of Slovenia According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
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|
|
Chamber of Craft of Slovenia According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’. |
SLOVAKIA
|
Name of the entity |
Contact details |
Purpose |
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|
|
Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers. |
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|
|
Mediating solutions in disputes between consumers and sellers. |
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|
|
Representation of consumer interests in court. |
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|
|
Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration. |
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|
|
Resolving consumer disputes through out of court settlements; representation of consumers in court. |
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|
|
Protection of consumer rights at the place of settlement; representation of consumers in court. |
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|
|
Representation of consumers and the submission of requests for court orders. |
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|
|
Representation of consumers in consumer disputes especially for monopoly supply services. |
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|
|
Provision of advisory services; help for consumers in court. |
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|
|
Provision of advisory services; help for consumers in court |
FINLAND
|
Name of the entity |
Contact details |
Purpose |
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|
|
supervises marketing aimed at consumers and consumer contract conditions; also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors. |
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|
|
monitors the effectiveness and progress of consumer protection. |
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|
|
monitors consumers' market interests using civil action. |
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|
|
monitors package travel and security for this. |
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|
|
supervises consumer credit marketing and contract conditions, together with the consumer ombudsman. |
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|
|
supervises advertising of medicines. |
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|
|
supervises tobacco and alcohol advertising. |
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|
|
monitors television and radio advertising, taking into account:
|
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|
|
supervises insurance marketing and the use of insurance conditions. |
SWEDEN
|
Name of the entitiy |
Contact details |
Purpose |
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|
|
The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers' interests. |
UK
|
Name of the entity |
Contact details |
Purpose |
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|
|
The purpose of the Office of Fair Trading is to help maximize consumer welfare and to make sure that competition works well in order to make markets more efficient and benefit consumers. |
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|
|
The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts. |
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|
|
The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers. |
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|
|
The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers. |
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|
|
The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers. |
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|
|
The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services. |
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|
|
The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers' interests on pricing and service standards and adjudicates disputes. |
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|
|
Responsible for regulating railways in Great Britain. The office's responsibilities include protecting the interests of users of railway services. |
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|
|
Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business. |
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|
|
DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business |
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|
|
The FSA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers. |