—

ICT systems and their usage in enterprises,

—

ICT competence in the enterprise unit and the need for ICT skills,

—

use of the internet and other electronic networks by enterprises,

—

access to and use of technologies providing the ability to connect to the internet or other networks from anywhere at any time (ubiquitous connectivity),

—

e-business processes and organisational aspects,

—

access to and use of the internet and other network technologies for connecting objects and devices (Internet of Things),

—

e-commerce.

—

computer usage.

—

(optional) persons employed or percentage of the total number of persons employed who use computers for business purposes.

—

employment of ICT specialists,

—

provision of any type of training to develop ICT-related skills for ICT specialists, during the previous calendar year,

—

provision of any type of training to develop ICT-related skills for other persons employed, during the previous calendar year,

—

recruitment or attempted recruitment of ICT specialists, during the previous calendar year.

—

existence of vacancies for ICT specialists that were difficult to fill, during the previous calendar year.

—

access to the internet.

—

persons employed or percentage of the total number of persons employed who use computers with access to the internet for business purposes,

—

internet connection: DSL or any other type of fixed broadband connection,

—

internet connection: maximum contracted download speed of the fastest internet connection in Mbit/s; ([0;< 2], [2;< 10], [10;< 30], [30;< 100], [≥ 100]),

—

internet connection: mobile broadband connection via a portable device using mobile telephone networks (‘3G’ or ‘4G’),

—

(optional) internet connection: mobile broadband connection via portable computer using mobile telephone networks (‘3G’ or ‘4G’),

—

(optional) internet connection: mobile broadband connection via other portable devices such as smartphones using mobile telephone networks (‘3G’ or ‘4G’),

—

internet connection: other mobile connection using mobile telephone networks,

—

persons employed or percentage of the total number of persons employed using a portable device provided by the enterprise which allows internet connection via mobile telephone networks, for business purposes,

—

(optional) use of social networks, not solely used for posting paid adverts,

—

(optional) use of enterprise’s blogs or microblogs, not solely used for posting paid adverts,

—

(optional) use of multimedia content-sharing websites, not solely used for posting paid adverts,

—

(optional) use of wiki-based knowledge-sharing tools, not solely used for posting paid adverts,

—

use of a website.

—

(optional) provision of the following facility: description of goods or services, price lists,

—

provision of the following facility: online ordering or reservation or booking,

—

(optional) provision of the following facility: possibility for visitors to customise or design online goods or services,

—

(optional) provision of the following facility: tracking or status of placed orders,

—

(optional) provision of the following facility: personalised content in the website for regular/recurrent visitors,

—

(optional) provision of the following facility: links or references to the enterprise’s social media profiles,

—

(optional) provision of the following facility: privacy policy statement, privacy seal, or certification of website safety,

—

(optional) provision of the following facility: advertisement of open job positions or online job application,

—

provision of the following facility: electronic submission of complaints.

—

(optional) provision of remote access to the enterprise’s e-mail system, documents or applications,

—

(optional) use of paid adverts on the internet,

—

use of cloud computing services, excluding free-of-charge-services.

—

use of e-mail as a cloud computing service,

—

use of office software as a cloud computing service,

—

hosting the enterprise’s database(s) as a cloud computing service,

—

storing files as a cloud computing service,

—

use of finance or accounting software applications as a cloud computing service,

—

use of Customer Relationship Management (CRM) as a cloud computing service,

—

use of computing power for running the enterprise’s own software as a cloud computing service,

—

use of cloud computing services delivered from shared servers of service providers,

—

use of cloud computing services delivered from servers of service providers exclusively reserved for the enterprise,

—

factors limiting the use of cloud computing services: risk of a security breach,

—

factors limiting the use of cloud computing services: problems accessing data or software,

—

factors limiting the use of cloud computing services: difficulties in unsubscribing or changing service provider (including concerns about data portability),

—

factors limiting the use of cloud computing services: uncertainty about the location of the data,

—

factors limiting the use of cloud computing services: uncertainty about applicable law, jurisdiction, dispute resolution mechanism,

—

factors limiting the use of cloud computing services: high costs of buying cloud computing services,

—

factors limiting the use of cloud computing services: insufficient knowledge of cloud computing,

—

(optional) the degree to which benefits related to the reduction of ICT-related costs were realised, on the scale: ‘to a high degree’, ‘to some degree’, ‘to a limited degree’, ‘not at all’,

—

(optional) the degree to which benefits related to flexibility generated by scaling cloud computing services up or down were realised, on the scale: ‘to a high degree’, ‘to some degree’, ‘to a limited degree’, ‘not at all’,

—

(optional) the degree to which benefits related to easy and quick deployment of solutions based on cloud computing were realised, on the scale: ‘to a high degree’, ‘to some degree’, ‘to a limited degree’, ‘not at all’.

—

(optional) factors preventing the use of cloud computing services: risk of a security breach,

—

(optional) factors preventing the use of cloud computing services: uncertainty about the location of the data,

—

(optional) factors preventing the use of cloud computing services: uncertainty about applicable law, jurisdiction, dispute resolution mechanism,

—

(optional) factors preventing the use of cloud computing services: high costs of buying cloud computing services,

—

(optional) factors preventing the use of cloud computing services: insufficient knowledge of cloud computing.

—

sending of invoices to other enterprises or public authorities, during the previous calendar year,

—

percentage of all invoices sent as eInvoices in a standard structure suitable for automated processing, to other enterprises or public authorities, during the previous calendar years,

—

percentage of all invoices sent as invoices in electronic form not suitable for automated processing, to other enterprises or public authorities, during the previous calendar year,

—

percentage of all invoices sent only as invoices in paper form, to other enterprises or public authorities, during the previous calendar year,

—

percentage of all invoices received as eInvoices, in a standard structure suitable for automated processing, during the previous calendar year,

—

percentage of all invoices received as invoices in paper form or in electronic form not suitable for automated processing, during the previous calendar year,

—

use of an ERP (Enterprise Resource Planning) software package to share information among different functional areas,

—

use of any software application for managing information on customers (Customer Relationship Management — CRM software) that makes it possible to capture, store and make available to other business functions information on the enterprise’s customers,

—

use of any software application for managing information on customers (Customer Relationship Management — CRM software) that enables information on customers to be analysed for marketing purposes,

—

use of EDI-type (Electronic Data Interchange) messages for sending payment instructions to financial institutions,

—

use of EDI-type (Electronic Data Interchange) messages for sending or receiving data to/from public authorities,

—

electronic sharing of Supply Chain Management (SCM) information with suppliers or customers in order to coordinate the availability and delivery of products or services to the final consumer, without the information being typed manually.

—

electronic sharing of Supply Chain Management information with suppliers or customers via websites (enterprise’s website, website of business partners or web portals),

—

electronic sharing of Supply Chain Management information with suppliers or customers via electronic exchange of information suitable for automated processing.

—

use of Radio Frequency Identification (RFID) instruments for person identification or access control,

—

use of Radio Frequency Identification (RFID) instruments as part of the production and service delivery process,

—

use of Radio Frequency Identification (RFID) instruments for product identification after the production process.

—

receiving of orders for goods or services that were placed via a website (web sales), in the previous calendar year,

—

receiving of orders for goods or services via EDI-type messages (EDI-type sales), in the previous calendar year,

—

placing of orders for goods or services via a website or EDI-type messages, in the previous calendar year.

—

use of online payment systems for sales via a website, i.e. payment integrated in the ordering transaction,

—

use of offline payment systems for sales via a website, i.e. payment not integrated in the ordering transaction,

—

value or percentage of the total turnover of e-commerce sales resulting from orders placed via a website, in the previous calendar year,

—

percentage of e-commerce sales to private consumers (B2C) resulting from orders placed via a website, in the previous calendar year,

—

percentage of e-commerce sales to other enterprises (B2B) and e-commerce sales to public authorities (B2G) resulting from orders placed via a website, in the previous calendar year.

—

value or percentage of the total turnover of e-commerce sales resulting from orders received via EDI-type messages, in the previous calendar year.

—

(optional) placing of orders for goods or services via a website, in the previous calendar year,

—

(optional) placing of orders for goods or services via EDI-type messages, in the previous calendar year,

—

placing of orders for goods or services to the value of at least 1 % of the total value of purchases, in the previous calendar year.

—

main economic activity of the enterprise, in the previous calendar year,

—

average number of persons employed, in the previous calendar year,

—

total turnover (in value terms, excluding VAT), in the previous calendar year.

(a)

Economic activity: enterprises classified in the following categories of NACE Rev. 2:

(b)

Enterprise size: enterprises with 10 or more persons employed. Enterprises with less than 10 persons employed are to be covered optionally.

(c)

Geographical scope: enterprises located in any part of the territory of the Member State.

(a)

Economic activity breakdown: according to the following NACE Rev. 2 aggregates:

NACE Rev. 2 aggregation

for possible calculation of national aggregates

10-18

19-23

24-25

26-33

35-39

41-43

45-47

49-53

55

58-63

68

69-74

77-82

26.1-26.4, 26.8, 46.5, 58.2, 61, 62, 63.1, 95.1

NACE Rev. 2 aggregation

for possible calculation of European aggregates

10-12

13-15

16-18

26

27-28

29-30

31-33

45

46

47

55-56

58-60

61

62-63

77-78 + 80-82

79

95.1

(b)

Size class breakdown: data are to be broken down by the following size classes by number of persons employed:

Size class

10 or more persons employed

10 to 49 persons employed

50 to 249 persons employed

250 or more persons employed

Where covered, the following breakdown is to be applied to enterprises with less than 10 persons employed. (Providing the characteristics for size classes ‘Less than 5 persons employed’ and ‘5 to 9 persons employed’ is optional.)

Size class

Less than 10 persons employed

Less than 5 persons employed (optional)

5 to 9 persons employed (optional)

(a)

(b)

(c)

(d)

—

access to and use of ICTs by individuals and/or in households,

—

use of the internet and other electronic networks for different purposes by individuals and/or in households,

—

ICT competence and skills,

—

barriers to the use of ICT and the internet,

—

use of ICT by individuals to exchange information and services with governments and public administrations (e-government),

—

access to and use of technologies enabling connection to the internet or other networks from anywhere at any time (ubiquitous connectivity).

—

access to the internet at home (by any device).

—

desktop computer to access the internet at home,

—

portable computer (laptop, netbook, tablet) to access the internet at home,

—

other mobile devices (mobile phone or smartphone, media or games player, e-book reader) to access the internet at home,

—

TV connected to the internet (Smart TV),

—

games console to access the internet at home,

—

devices not known for accessing the internet at home,

—

type of broadband connection used to access the internet at home: fixed broadband connection, e.g. DSL, ADSL, VDSL, cable, optical fibre cable, satellite, public WiFi connections,

—

type of broadband connection used to access the internet at home: mobile broadband connection (via mobile phone network, at least 3G, e.g. UMTS, using (SIM) card or USB key, mobile phone or smartphone as modem),

—

(optional) type of connection used to access the internet at home: dial-up access over normal telephone line or ISDN,

—

(optional) type of connection used to access the internet at home: mobile narrowband connection (less than 3G, e.g. 2G+/GPRS, used by mobile phone or smartphone or modem in laptop).

—

most recent computer use at home, at work or any other place (within the last three months; between three months and a year ago; more than one year ago; never used a computer).

—

average frequency of computer use (every day or almost every day; at least once a week (but not every day); less than once a week).

—

most recent internet use (within the last three months; between three months and a year ago; more than one year ago; never used the internet).

—

most recent internet commerce activity for private use (within the last three months; between three months and a year ago; more than one year ago; never bought or ordered over the internet).

—

average frequency of internet use in the last three months (every day or almost every day; at least once a week (but not every day); less than once a week),

—

internet usage in the last three months for sending, receiving e-mails,

—

internet usage in the last three months for private purposes for telephoning over the internet, video calls (via webcam) over the internet (using applications),

—

internet usage in the last three months for private purposes for participating in social networks (creating user profile, posting messages or other contributions),

—

internet usage in the last three months for private purposes for reading online news, newspapers or news magazines,

—

internet usage in the last three months for private purposes for finding information on goods or services,

—

internet usage in the last three months for private purposes for listening to web radio,

—

internet usage in the last three months for private purposes for playing or downloading games, images, films or music,

—

internet usage in the last three months for private purposes for uploading self-created content (text, photos, videos, music, software, etc.) to any website to be shared,

—

internet usage in the last three months for private purposes for creating websites or blogs,

—

internet usage in the last three months for private purposes for making an appointment with a practitioner via the website (e.g. a hospital or a health care centre),

—

internet usage in the last three months for private purposes for using services related to travel or travel-related accommodation,

—

internet usage in the last three months for private purposes for selling goods or services, e.g. via online auctions,

—

internet usage in the last three months for private purposes for internet banking,

—

use of internet storage space in the last three months for private purposes for saving documents, pictures, music, video or other files,

—

use of e-mails with attached files in the last three months for private purposes for sharing documents, pictures or other files electronically,

—

use of personal websites (e.g. blogs) or social networking sites in the last three months for private purposes for sharing documents, pictures or other files electronically,

—

use of internet storage space, or file sharing services in the last three months for private purposes for sharing documents, pictures or other files electronically,

—

use of means other than the internet, e.g. USB stick, DVD, Bluetooth in the last three months for private purposes for sharing documents, pictures or other files electronically,

—

no files shared electronically in the last three months for private purposes,

—

use of software run over the internet for editing text documents, spreadsheets or presentations,

—

(optional) use of software run over the internet for editing pictures or videos,

—

(optional) use of services run over the internet for playing music or video files uploaded or saved in internet storage space.

—

internet usage in the last three months for private purposes for playing networked games with other persons.

—

use of internet storage space to save or share texts, spreadsheets or electronic presentations,

—

use of internet storage space to save or share photos,

—

use of internet storage space to save or share e-books or e-magazines,

—

use of internet storage space to save or share music,

—

use of internet storage space to save or share videos (including films, TV programmes),

—

use of internet storage space to save or share other files,

—

paid for internet storage space or file-sharing services,

—

did not pay for internet storage space or file-sharing services,

—

reason for using internet storage space for saving or sharing files: possibility to use files from several devices or locations,

—

reason for using internet storage space for saving or sharing files: possibility to use larger memory space,

—

reason for using internet storage space for saving or sharing files: protection against data loss,

—

reason for using internet storage space for saving or sharing files: possibility to share files with other persons easily,

—

reason for using internet storage space for saving or sharing files: access to large libraries of music, TV programmes or films,

—

problem experienced when using internet storage space or file-sharing services: slow speed of access or use,

—

problem experienced when using internet storage space or file-sharing services: incompatibility between different devices or file formats,

—

problem experienced when using internet storage space or file-sharing services: technical server problems, e.g. unavailability of service,

—

problem experienced when using internet storage space or file-sharing services: disclosure of data to third parties due to security problems or breach,

—

problem experienced when using internet storage space or file-sharing services: unauthorised use of personal information by service provider,

—

problem experienced when using internet storage space or file-sharing services: terms and conditions of service provider ambiguous or difficult to understand,

—

problem experienced when using internet storage space or file-sharing services: difficulties moving files from one service provider to another,

—

no problem experienced when using internet storage space or file-sharing services.

—

individuals aware of the existence of services providing storage space on the internet,

—

individuals unaware of the existence of services providing storage space on the internet.

—

reason for not using services providing storage space on the internet: saved files on own devices, e-mail account or rarely/never saved files,

—

reason for not using services providing storage space on the internet: shared files using other ways (e-mail, social media, USB stick) or do not share files online with others at all,

—

reason for not using services providing storage space on the internet: lack of knowledge about how to use such storage space,

—

reason for not using services providing storage space on the internet: concerns about security or privacy,

—

reason for not using services providing storage space on the internet: concerns about reliability of service providers.

—

internet usage for ordering food or groceries in the last 12 months,

—

internet usage for ordering household goods in the last 12 months,

—

internet usage for ordering medicine in the last 12 months,

—

internet usage for ordering clothes or sports goods in the last 12 months,

—

internet usage for ordering computer hardware in the last 12 months,

—

internet usage for ordering electronic equipment (incl. cameras) in the last 12 months,

—

internet usage for ordering telecommunication services (e.g. TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money for prepaid phone cards) in the last 12 months,

—

internet usage for purchasing shares, insurance policies and other financial services in the last 12 months,

—

internet usage for ordering holiday accommodation (hotels, etc.) in the last 12 months,

—

internet usage for ordering other travel arrangements (transport tickets, car hire, etc.) in the last 12 months,

—

internet usage for ordering tickets for events in the last 12 months,

—

internet usage for ordering films or music in the last 12 months (to be reported separately: whether delivered online),

—

internet usage for ordering books, magazines or newspapers (including e-books) in the last 12 months (to be reported separately with e-learning material: whether delivered online),

—

internet usage for ordering e-learning material in the last 12 months (to be reported separately with books, magazines or newspapers: whether delivered online),

—

internet usage for ordering video games software, other computer software and software upgrades in the last 12 months (to be reported separately: whether delivered online),

—

internet usage for ordering other goods or services in the last 12 months,

—

goods or services bought or ordered in the last 12 months from national sellers,

—

goods or services bought or ordered in the last 12 months from sellers from other EU countries,

—

goods or services bought or ordered in the last 12 months from sellers from the rest of the world,

—

goods or services bought or ordered in the last 12 months: country of origin of sellers unknown,

—

method of payment for goods or services ordered over the internet for private use in the last 12 months: provided credit or debit card details over the internet,

—

method of payment for goods or services ordered over the internet for private use in the last 12 months: provided pre-paid card or pre-paid account details over the internet,

—

method of payment for goods or services ordered over the internet for private use in the last 12 months: electronic bank transfer via internet banking,

—

method of payment for goods or services ordered over the internet for private use in the last 12 months: payment not via the internet (in cash, via ordinary bank transfer, etc.).

—

computer skills for copying or moving a file or folder,

—

computer skills for using copy and paste tools to duplicate or move information within a document,

—

computer skills for using basic arithmetical formulas in a spreadsheet,

—

computer skills for compressing (or zipping) files,

—

computer skills for connecting and installing new devices, e.g. a modem,

—

computer skills for writing a computer program using a specialised programming language,

—

computer skills for transferring files between computer and other devices (from digital camera or from/to mobile phone, mp3/mp4 player),

—

(optional) computer skills for modifying or verifying the configuration parameters of software applications (except internet browsers),

—

computer skills for creating electronic presentations using presentation software (e.g. slides) including such things as images, sound, video or charts,

—

computer skills for installing a new or replacing an old operating system.

—

reason for not having access to the internet at home: have access to internet elsewhere,

—

reason for not having access to the internet at home: do not need internet (because not useful, not interesting, etc.),

—

reason for not having access to the internet at home: equipment costs too high,

—

reason for not having access to the internet at home: access costs too high (telephone, DSL subscription etc.),

—

reason for not having access to the internet at home: lack of skills,

—

reason for not having access to the internet at home: privacy or security concerns,

—

reason for not having access to the internet at home: broadband internet not available in our area,

—

reason for not having access to the internet at home: other.

—

internet usage in the last 12 months for private purposes for obtaining information from websites of public authorities or public services,

—

internet usage in the last 12 months for private purposes for downloading official forms from websites of public authorities or public services,

—

internet usage in the last 12 months for private purposes for submitting completed web forms to public authorities or public services.

—

reason for not submitting completed forms to public authorities’ websites: did not have to submit official forms.

—

reason for not submitting completed forms to public authorities over the internet: no such website service available,

—

reason for not submitting completed forms to public authorities over the internet: lack of skills or knowledge (e.g. did not know how to use website or use was too complicated),

—

reason for not submitting completed forms to public authorities over the internet: concerns about protection and security of personal data,

—

(optional) reason for not submitting completed forms to public authorities over the internet: lack of electronic signature or electronic ID/certificate (required for authentication/using the service),

—

reason for not submitting completed forms to public authorities over the internet: another person did it on my behalf (e.g. consultant, tax adviser, relative or family member),

—

reason for not submitting completed forms to public authorities over the internet: other.

—

use of mobile phone (or smartphone) to access the internet away from home or work,

—

use of mobile phone (or smartphone) via mobile phone network to access the internet away from home or work,

—

use of mobile phone (or smartphone) via wireless network (e.g. WiFi) to access the internet away from home or work,

—

use of portable computer (e.g. laptop, tablet) to access the internet away from home or work,

—

use of portable computer (e.g. laptop, tablet) via mobile phone network, using USB key or (SIM) card or mobile phone or smartphone as modem, to access the internet away from home or work,

—

use of portable computer (e.g. laptop, tablet) via wireless network (e.g. WiFi) to access the internet away from home or work,

—

use of other devices to access the internet away from home or work,

—

no use of mobile devices to access the internet away from home or work.

(a)

(b)

(c)

(a)

(b)

(a)

(b)

(c)

(d)