02019R2243 — EN — 30.12.2019 — 000.001
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COMMISSION IMPLEMENTING REGULATION (EU) 2019/2243 of 17 Decembre 2019 establishing a template for the contract summary to be used by providers of publicly available electronic communications services pursuant to Directive (EU) 2018/1972 of the European Parliament and of the Council (OJ L 336 30.12.2019, p. 274) |
Corrected by:
COMMISSION IMPLEMENTING REGULATION (EU) 2019/2243
of 17 Decembre 2019
establishing a template for the contract summary to be used by providers of publicly available electronic communications services pursuant to Directive (EU) 2018/1972 of the European Parliament and of the Council
(Text with EEA relevance)
Article 1
Template for the contract summary
Providers of publicly available electronic communications services other than transmission services used for the provision of machine-to-machine services shall use the template set out in Part A of the Annex, in accordance with the instructions set out in Part B of the Annex, when providing the contract summary.
Article 2
Presentation of content
Article 3
Entry into force and application
This Regulation shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union.
It shall apply from 21 December 2020.
This Regulation shall be binding in its entirety and directly applicable in all Member States.
ANNEX
CONTRACT SUMMARY TEMPLATE
PART A - Template
[Service name] |
[Provider/provider logo] [Contact] |
Contract summary
Service s and equipment
[…]
Speeds of the internet service and remedies
[…]
Price
[…]
Duration, renewal and termination
[…]
Features for end-users with disabilities
[…]
Other relevant information
[…]
PART B - Instructions for completing the contract summary template
The service or brand name of the electronic communications service(s) offered shall be immediately above the title "Contract summary". The name of the provider shall immediately follow the name of the electronic communications service(s). The provider may insert its logo to the right of the title "Contract summary". The three introductory sentences form an integral part of the contract summary and shall not be altered.
The name, address and direct contact information of the provider and, if different, the direct contact information for any complaint, shall be included below the name of the provider. The contract summary shall be dated.
In cases where the contract does not include the provision of terminal equipment, the reference to equipment under the heading "Service(s) and equipment" shall be deleted or indicated as not applicable. In cases where the contract does not include an internet access service, the section on the "Speed of the internet access service and remedies" shall be deleted or indicated as not applicable. In cases where no other information is provided, the section "Other relevant information" shall be deleted or indicated as not applicable.
Italic type font is used in Part A to illustrate that the abovementioned headings and related information are not mandatory in all circumstances. The square brackets used in Part A shall be replaced with the required information.
Section "Services and equipment"
Section "Speeds of the internet service and remedies"
Section "Price"
Section "Duration, renewal and termination"
Section "Features for end-users with disabilities"
Section "Other relevant information"
( 1 ) Article 102(3) of Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (OJ L 321, 17.12.2018, p. 36).