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Document 52016XC0930(03)

Notification from the Commission concerning Article 4(3) of Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, which codifies Directive 98/27/EC, concerning the entities qualified to bring an action under Article 2 of this Directive (Text with EEA relevance)

OJ C 361, 30.9.2016, p. 1–55 (BG, ES, CS, DA, DE, ET, EL, EN, FR, HR, IT, LV, LT, HU, MT, NL, PL, PT, RO, SK, SL, FI, SV)

30.9.2016   

EN

Official Journal of the European Union

C 361/1


Notification from the Commission concerning Article 4(3) of Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, which codifies Directive 98/27/EC, concerning the entities qualified to bring an action under Article 2 of this Directive

(Text with EEA relevance)

(2016/C 361/01)

The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 2009/22/EC.

BELGIUM

Name of the entity

Contact details

Purpose

1.

Association belge des consommateurs Tests–Achats/Belgische Verbruikersunie Test-Aankoop

Rue de Hollande/Hollandstraat, 13

B-1060 Bruxelles

Tel: (32-2) 542 35 55

Fax: (32-2) 542 32 50

E-mail: membres@test-achats.be

leden@test-aankoop.be

www.test-achats.be

www.test-aankoop.be

Promotes, defends and represents consumer interests (initiatives, activities, studies, research, publications on consumer issues, individualised services and support for members, etc.);

Promotes and supports the recruitment and development of legal persons whose main objective is to promote and defend consumer interests.

2.

Organisation des consommateurs a.s.b.l./Consumentenorganisatie v.z.w/Verbraucherschutzzentrale V.o.E.

Neustraße, 119

B-4700 Eupen

Tél.: (32-87) 59 18 50

Fax: (32-87) 59 18 51

E-mail: info@vsz.be

www.cec-ecc.be

www.evz.be

Informs and advises private persons on consumer problems;

Intervenes with the authorities and takes steps to protect consumers;

Rights and individual and collective consumer representation;

Cross-border consumer issues;

Preventive measures and help for private persons with excessive debts.

BULGARIA

Name of the entity

Contact details

Purpose

1.

Комисия за защита на потребителите/The Consumer Protection Commission (KZP)

Slaveikov Sq. 4A

BG-1000 Sofia

tel.: (359-2) 987 74 45

fax: (359-2) 988 42 18

е-mail: info@kzp.bg

web: www.kzp.bg

Principal government body responsible for implementing consumer protection legislation: to oversee general consumer product safety, defend economic interests, settle consumer disputes out of court and defend the collective interest of consumers. To provide consumers with information and advice. To settle consumer disputes. To manage the conciliation committees, including the conciliation committee for payment disputes. To examine consumer complaints.

To act as the RAPEX contact point (EU rapid alert system for dangerous consumer products). To coordinate all other supervisory bodies overseeing the application of Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation). To oversee the implementation of the 12 Directives coming within the scope of Regulation (EC) No 2006/2004.

2.

Българска национална асоциация ‘активни потребители’

Bulgarian National Association for active consumers (BNA AP)

Sofia 1504,

ul. Vrabcha 26;

Telephone: 989 01 06;

Fax: 989 01 06;

bnap@bnap.org,

To inform consumers about goods and services available on the market; to inform and educate consumers about the risks associated with goods and services and ways to limit such risks; to inform and educate consumers about the impact of goods and services on the environment; to inform and educate consumers about their economic interest and ways to defend it; to inform consumers about the law on consumer protection and the environment applicable in Bulgaria; to study international know-how on consumer protection and the environment how and propose legislative, economic and political measures to protect consumers and the environment in Bulgaria.

3.

Потребителски център за информация и изследвания/Centre for Consumer Information and Research (PtsII)

Knyaz Aleksandr

Battenberg Boulevard 27

BG-4000 Plovdiv

tel: (359-32) 68 74 78,

(359) 0 886 330 770,

(359) 0 894 799 288

е-mail: ydavch@yahoo.com

To act as an independent consumer watchdog, inform consumers about the state of the market, the quality and safety, supply and demand, prices and comparative characteristics of goods and services; to inform consumers and specialist bodies about infringements of national standards and other legal provisions regarding the production of and trade in goods and services; to raise consumer awareness by informing consumers about their rights and duties and how to go about defending and meeting them.

4.

Съюз на застрахованите в България/Bulgarian Insurance Policy Holders' Union (ZSB);

Residential Complex ‘Lazur’,

Block 7, Entry A

BG-8001 Burgas

tel./fax: (359-56) 83 14 62

е-mail: union_insured_bg@abv.bg

To defend the interests of Bulgarian insurance policy holders, inform consumers about the insurance industry and raise public awareness about insurance issues.

5.

Регионален съюз на потребителите-98, гр. Видин/Vidin Regional Consumers' Union 98 (RSP-98 VIDIN)

Blintsi Square 2,

11th floor, room 10

BG-3700 Vidin

tel./fax: (359-94) 601431

е-mail: rsp_vd_98@abv.bg

Consumer protection

6.

Национална лига — потребители на услуги/National League of Clients of Service Providers

Burgas 8005

ZhK Slaveykov, bl. 63, vh. 8

tel.: (359-56) 888 955

mobile phone: (359) 0 889 61 51 08

е-mail: National_league@abv.bg

To inform consumers about their rights; to take action when irregularities occur in the services market, to inform consumers and supervising bodies accordingly and to help consumers when they face problems.

7.

Асоциация ‘Помощ за потребителя’/Consumer Assistance Association

Residential Complex ‘Lyulin’,

Block 901, Entrance D, flat 98

BG-1324 Sofia

tel.: (359-2) 36 35 41

mobile phone: (359) 0 88 879 55 22

е-mails: app_ngo@abv.bg

gvladimirov@abv.bg

To hold seminars and provide training on consumer topics, set up information and advice centres for consumers, instigate collective legal proceedings in defence of consumer interests, take the initiative in developing legislation protecting consumer rights, participate in consultative government bodies dealing with consumer protection, provide conciliation services and participate in conciliation committees, test consumer products and participate in inspections conducted by government bodies.

8.

Федерация на потребителите в България/Bulgarian Consumers' Federation

Stefan Stambolov St 35A

BG-1000 Sofia

tel./fax: (359 - 2) 931 98 11,

(359 - 2) 833 32 85.

е-mail: fcb@potrebiteli-bg.org

To be active in research and development, provide expert appraisals, offer consultancy services and develop other necessary activities in the field of consumer protection; to create and use neutral laboratories for research, expert appraisal and testing of consumer goods; to set up centres providing legal and market advice, processing complaints and suggestions from consumers; to produce printed, video and audio materials explaining consumers their rights.

9.

Сдружение за правна помощ на потребителите/Association providing Legal Assistance to Consumers

193a, 6th September Blvd

3rd floor, office 6

Plovdiv

Tel. + 359 32/63 86 14; + 359 32/63 60 25

E-mail: sdr.p.p.p@gmail.com

To inform and consult the public on consumer protection matters; to assist consumers in Bulgaria in the protection of their rights and legitimate interests by providing advice and consultation in legal disputes to be settled in or out of court; to monitor compliance of Bulgarian consumer legislation with developments in consumer protection law in the EU; to uphold the interests of consumers in Bulgaria vis-à-vis relevant governmental bodies and international organisations; to contribute towards improving the Bulgarian economic and legal environment for the provision of products and services; to protect the collective interests of consumers.

CZECH REPUBLIC

Name of the entity

Contact details

Purpose

1.

Sdružení českých spotřebitelů, z. ú. (Association of Czech Consumers)

Pod Altánem 99/103

CZ 10000 Praha 10

Tel.: +420 261 263 574

E-mail: spotrebitel@regio.cz

Web: http://www.konzument.cz

A wide range of actions in the field of consumer protection, including information and advice in consumer disputes.

2.

dTest, o. p. s. (dTest)

Černomořská 419/10

CZ 101 00 Praha 10

Tel.: +420 241 404 922

Fax: +420 241 406 533

E-mail: dtest@dtest.cz

Web: http://www.dtest.cz

Publication of TEST magazine, objective and independent product testing, all consumer protection issues.

3.

Sdružení obrany spotřebitelůAsociace, z. s. (Consumer Defence Association — Syndicate)

Mečová 368/5

CZ 602 00 Brno

Tel., fax: +420 542 210 778

E-mail: gerta.mazalova@seznam.cz

Web: http://www.asociace-sos.cz

A wide range of action in the field of consumer protection as consumer advisory, alternative dispute resolution, education consumers.

4.

Společná obrana, z. s. (Common defence)

Kaštanová 1482

CZ 250 01 Brandýs nad Labem

(correspondence address: Čs. Pionýrů 19, 538 07 Seč)

Tel.:+420 606 958 665

E-mail: spol.obrana@gmail.com

Web: http://www.spolecnaobrana.net/

Protecting consumers from misleading conduct, dishonest companies, dissemination of information, education activities.

5.

Unicampus (Unicampus)

Kubelíkova 1224/42

CZ 130 00 Praha 3

Tel.: +420 777 597 996

E-mail: info@unicampus.cz

Web: http://www.unicampus.cz

Protecting the rights and legitimate interests of consumers, education, effective dissemination of information.

6.

HELPSdružení práv podvedených (HELP — Cheated Consumers' Rights Association)

U Nemocnice 1750/4

CZ 400 01 Ústí nad Labem

Tel.: +420 774 97 27 27

Email: info@podvedeni.cz

Web: http://www. Podvedeni.cz

www.Oklamani.sk

www.Podvedeni.sk

Cultivation of the market with a focus on the protection of assets affected by a fraud.

7.

Platforma zdravotních pojištěnců, ČR, zapsaný ústav (Platform of Health Insurance Policyholders, Czech Republic)

Na Václavce 1176/17

CZ 150 00 Praha 5 - Smíchov

Tel.: +420 606 609 635

Email: platforma@zdravotnipojistenci.cz

Web: http://www.zdravotnipojistenci.cz/

Promotion rights of patients as consumers of health care services, medical devices and medicinal products in the Czech Republic and the European Union, support diagnosis-oriented patient organizations and advocates rights of participants of Czech public health insurance system to access reimbursed care of appropriate quality on timely and non-discriminatory basis.

DENMARK

Name of the entity

Contact details

Purpose

1.

Forbrugerombudsmanden

Amagerfælledvej 56

DK-2300 København S

Tel. (45) 32 66 90 00

Fax (45) 32 66 91 00

E-mail: fs@fs.dk

Website: www.fs.dk

(English: www.consumer.dk/index-uk.htm)

According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights.

The Consumer Ombudsman is authorised to initiate actions under the following Directives:

Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising,

Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises,

Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC,

Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities, as amended by Directive 97/36/EC,

Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours,

Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts,

Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis,

Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts,

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees,

Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’).

2.

Lægemiddelstyrelsen

Frederikssundsvej 378

DK-2730 Brønshøj

Tel. (45) 44 88 91 11

Fax (45) 44 91 73 73

E-mail: dkma@dkma.dk

Website: www.dkma.dk

The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment.

The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use.

GERMANY

Name of the body

Contact details

Purpose

1.

Aktion Bildungsinformation e.V. (ABI)

Tel.: 0711/220 216 30

Fax: 0711/220 216 40

E-mail: info@abi-ev.de

www.abi-ev.de

Lange Straße 51

70174 Stuttgart

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

2.

Allgemeiner Deutscher Automobil-Club e.V. (ADAC)

Tel.: 089/7 67 60

Fax: 089/76 76 25 00

E-mail: adac@adac.de

www.adac.de

Am Westpark 8

81373 München

Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

3.

Bauherren-Schutzbund e.V.

Tel.: 030/3 12 80 01

Fax: 030/31 50 72 11

E-mail: office@bsb-ev.de

www.bsb-ev.de

Kleine Alexanderstraße 9/10

10178 Berlin

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

4.

Berliner Mieterverein e.V.

Tel.: 030/22 62 60

Fax: 030/22 62 61 62

E-mail: bmv@berliner-mieterverein.de

www.berliner-mieterverein.de

Spichernstraße 1

10777 Berlin

Protects tenants' interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

5.

Bund der Energieverbraucher e.V.

Tel.: 02224/9 22 70

Fax: 02224/1 03 21

E-mail: info@energieverbraucher.de

www.energieverbraucher.de

Frankfurter Straße 1

53572 Unkel

Protects energy users' interests by providing information and advice; authorised to bring collective actions in the interests of energy users (see § 2 of the statute).

6.

Bund der Versicherten e.V.

Tel.: 04193/94 22 2

Fax: 04193/94 22 1

E-mail: info@bundderversicherten.de

www.bundderversicherten.de

Tiedenkamp 2

24547 Henstedt-Ulzburg

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

7.

Bund für Umwelt und Naturschutz Deutschland e.V.

Tel.: 030/275 86 40

Fax: 030/275 86 440

E-mail: bund@bund.net

www.bund.net

Am Köllnischen Park 1

10179 Berlin

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

8.

Bundesverband Selbsthilfe Körperbehinderter e.V.

Tel.: 06294/4281 0

Fax: 06294/4281 79

E-mail: info@bsk-ev.org

www.bsk-ev.org

Altkrautheimer Straße 20

74238 Krautheim

Provides information and advice for members and other persons affected and their families in all relevant areas, from a consumer protection perspective, including consumer protection law issues connected with protection against discrimination, where and to the extent that this is legally permissible; authorised to bring collective actions in the interests of the persons mentioned above (see § 2(3)(p) of the statute).

9.

Deutsche Gesellschaft für Sonnenenergie e.V.

Tel.: 030/2938 1260

Fax: 030/2938 1261

E-mail: dgs@dgs-berlin.de

www.dgs.de

Wrangelstrasse 100

10997 Berlin

Protects consumers' interests by providing information and advice, in particular in the areas of renewable energies and the rational use of energy, with an emphasis on solar energy; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

10.

Deutsche Schutzvereinigung Auslandsimmobilien e.V.

Tel.: 0761/55 01 2

Fax: 0761/55 01 3

E-mail: info@dsa-ev.de

www.dsa-ev.de

Zähringer Straße 373

79108 Freiburg im Breisgau

Protects the interests of private owners of houses, apartments and land abroad and other persons interested in property abroad by providing information and advice; authorised to bring collective actions in the interests of the above-mentioned persons (see § 2 of the statute).

11.

Deutsche Stiftung Patientenschutz Förderverein e.V.

Tel.: 0231/7380730

Fax: 0231/7380731

www.patientenschuetzer.de

Europaplatz 7

44269 Dortmund

Protects consumers' interests by providing information and advice on issues of patient welfare; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

12.

Deutsche Umwelthilfe e.V.

Tel.: 07732/99 95-0

Fax: 07732/99 95 77

E-mail: info@duh.de

www.duh.de

Fritz-Reichle-Ring 4

78315 Radolfzell

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1 of the statute).

13.

Deutscher Konsumentenbund e.V.

Tel.: +49 561 202 11 03

Fax: +49 561 202 11 04

E-mail: prozessabteilung@konsumentenbund.de

www.konsumentenbund.de

Königstor 32

34117 Kassel

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(I)(1) and (2) of the statute).

14.

Deutscher Mieterbund (DMB) — Landesverband Bayern e. V.

Tel.: 0 89/8 90 57 38-0

Fax: 0 89/8 90 57 38-11

E-mail: info@mieterbund-bayern.org

www.mieterbund-landesverband-bayern.de

Sonnenstraße 10

80331 München

Protects consumers' interests in Bavaria in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

15.

Deutscher Mieterbund — Landesverband Hessen e.V.

Tel.: 0611/411 40 50

Fax: 0611/411 40 529

E-mail: info@mieterbund-hessen.de

www.mieterbund-hessen.de

Adelheidstraße 70

65185 Wiesbaden

Protects tenants' interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 5 of the statute).

16.

Deutscher Mieterbund — Landesverband Mecklenburg-Vorpommern e.V.

Tel.: 0381/375 2920

Fax: 0381/375 2929

E-mail: post@mieterbund-mvp.de

www.mieterbund-mvp.de

Gerhart-Hauptmann-Straße 19

18055 Rostock

Protects consumers' interests in Mecklenburg-Western Pomerania in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

17.

Deutscher Mieterbund-Mieterverein Bochum, Hattingen und Umgegend e.V.

Tel.: 0234/9 61 14-0

Fax: 0234/9 61 14 11

E-mail: info@mieterverein-bochum.de

www.mieterverein-bochum.de

Brückstraße 58

44787 Bochum

Protects tenants' interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

18.

Deutscher Mieterbund e.V.

Tel.: 030/2 23 23-0

Fax: 030/2 23 23-100

E-mail: info@mieterbund.de

www.mieterbund.de

Littenstraße 10

10179 Berlin

Protects, promotes and represents all tenants' interests; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

19.

Deutscher Mieterbund Hannover e.V.

Tel.: 0511/1 21 06-0

Fax: 0511/1 21 06 16

E-mail: info@dmb-hannover.de

www.dmb-hannover.de

Herrenstraße 14

30159 Hannover

Protects tenants' and lessees' interests in the Hannover region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

20.

Deutscher Mieterbund Kieler Mieterverein e.V.

Tel.: 0431/97 91 90

Fax: 0431/9 79 19 31

E-mail: info@kieler-mieterverein.de

www.kieler-mieterverein.de

Eggerstedtstraße 1

24103 Kiel

Protects consumers' interests in Kiel in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) of the statute).

21.

Deutscher Mieterbund Landesverband Schleswig-Holstein e.V.

Tel.: 0431/97 91 90

Fax: 0431/9 79 19 31

E-mail: info@mieterbund-schleswig-holstein.de

www.mieterbund-schleswig-holstein.de

Eggerstedtstraße 1

24103 Kiel

Protects consumers' interests in Schleswig-Holstein in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

22.

Deutscher Mieterbund Mieterbund Schwerin und Umgebung e.V.

Tel.: 0385/71 46 68

Fax: 0385/71 46 69

E-mail: information@mieterbund-schwerin.de

www.mieterbund-schwerin.de

Dr.-Külz-Straße 18

19053 Schwerin

Protects tenants' interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

23.

Deutscher Mieterbund Mieterverein Bremen e.V.

Tel.: 0421/32 02 09

Fax: 0421/3 37 92 08

E-mail: info@mieterverein-bremen.de

www.mieterverein-bremen.de

An der Weide 23

28195 Bremen

Protects tenants' interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

24.

Deutscher Mieterbund Mieterverein Hamm und Umgebung e.V.

Tel.: 02381/2 00 56

Fax: 02381/2 00 58

www.mieterverein-hamm.de

Chattanoogaplatz 2-4

59065 Hamm

Protects tenants' interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

25.

Deutscher Mieterbund Mieterverein Iserlohn und Umgebung e.V.

Tel.: 02371/2 34 89

Fax: 02371/774944

E-mail: info@mieterverein-iserlohn.info

www.mieterverein-iserlohn.info

Vinckestraße 8

58636 Iserlohn

Protects tenants' interests in the Iserlohn region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

26.

Deutscher Mieterbund Mieterverein Leverkusen e.V. für Leverkusen und Umgebung

Tel.: 02171/40 40 70

Fax: 02171/2 78 45

E-mail: info@mv-lev.de

www.dmb-mieterverein-leverkusen.de

Kölner Straße 39 - 41

51379 Leverkusen

Protects tenants' interests in Leverkusen by providing information and advice; authorised to bring collective actions (see § 2 of the statute).

27.

Deutscher Mieterbund Siegerland und Umgebung e.V.

Tel.: 0271/5 19 97

Fax: 0271/2 05 50

E-mail: info@mieterbund-siegerland.de

www.mieterbund-siegerland.de

Koblenzer Straße 5

57072 Siegen

Protects tenants' interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

28.

Deutscher Mieterbund, Mieterverein Baden-Baden und Umgebung e.V.

Tel.: 07221/2 55 12

Fax: 07221/39 28 31

E-mail: info@mieterverein-baden-baden.de

www.mieterverein-baden-baden.de

Rheinstraße 78

76532 Baden-Baden

Protects tenants' interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute).

29.

Deutscher Mieterbund, Mieterverein Velbert und Umgebung e.V.

Tel.: 02051/25 24 23

Fax: 02051/25 40 38

E-mail: MietervereinVelbert@t-online.de

www.mieterverein-velbert.de

Friedrich-Ebert-Straße 62 - 64

42549 Velbert

Protects tenants' interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

30.

Deutscher Verbraucherschutzverein e.V.

Tel.: 0331/7453003

Fax: 0331/6200799

E-mail: vorstand@deutscher-verbraucherschutzverein.de

www.deutscher-verbraucherschutzverein.de

Zum Jagenstein 3

14478 Potsdam

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3 of the statute).

31.

DMB — Mieterverein Stuttgart und Umgebung e.V.

Tel.: 0711/21 01 60

Fax: 0711/2 36 92 23

E-mail: info@mieterverein-stuttgart.de

www.mieterverein-stuttgart.de

Moserstraße 5

70182 Stuttgart

Protects tenants' interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute).

32.

DMB Deutscher Mieterbund Dortmund, Mieter u. Pächter e.V., Mieterschutzverein

Tel.: 0231/ 58 44 860

Fax: 0231/52 81 06

E-mail: service@mieterschutz.com

www.mieterschutz-do.de

Prinzenstraße 7

44135 Dortmund

Protects tenants' and lessees' interests in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

33.

DMB Mieterbund Nordhessen e.V.

Tel.: 0561/81 64 26 - 0

Fax: 0561/81 64 26 - 28

E-mail: info@mieterbund-nordhessen.de

www.mieterbund-nordhessen.de

Königsplatz 59

(Eingang Poststraße 1)

34117 Kassel

Protects tenants' interests in northern Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 3 of the statute).

34.

DMB Mieterschutzverein Frankfurt am Main e.V.

Tel.: 069/5601057

Fax: 069/568940

E-mail: info@msv-frankfurt.de

www.mieterschutzverein-frankfurt.de

Eckenheimer Landstraße 339

60320 Frankfurt am Main

Protects tenants' interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

35.

Fachverband Glücksspielsucht e.V.

Tel.: 05 21/55 77 21-24

Fax: 05 21/55 77 21-34

Email: verwaltung@gluecksspielsucht.de

www.gluecksspielsucht.de

Meindersstrasse 1a

33615 Bielefeld

Protects consumers' interests by providing information and advice on gambling addiction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

36.

Foodwatch e.V.

Tel.: 030/24 04 76-0

Fax: 030/24 04 76 26

E-mail: info@foodwatch.de

www.foodwatch.de

Brunnenstraße 181

10119 Berlin

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

37.

Miet- und Pachtverein e.V. Bad Kreuznach

Tel.: 0671/6 79 48

Fax: 0671/7 38 42

E-mail: kontakt@mieterverein-bad-kreuznach.de

www.mieterverein-bad-kreuznach.de

Gustav-Pfarrius-Straße 1-3

55543 Bad Kreuznach

Protects tenants' interests in the area covered by the Bad Kreuznach district court by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

38.

Mieter helfen Mietern, Hamburger Mieterverein e.V.

Tel.: 040/43 13 94-0

Fax: 040/43 13 94 44

E-mail: info@mhmhamburg.de

www.mhmhamburg.de

Bartelsstraße 30

20357 Hamburg

Protects tenants' interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

39.

Mieter helfen Mietern, Münchner Mieterverein e.V.

Tel.: 089/44 48 82-0

Fax: 089/44 48 82 10

E-mail: info@mhmmuenchen.de

www.mhmmuenchen.de

Weißenburger Straße 25

81667 München

Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

40.

Mieterbund Rhein-Ruhr e.V.

Tel.: 0203/5 55 08 11

Fax: 0203/55 74 56

E-mail: info@mieterbund-rhein-ruhr.de

www.mieterbund-rhein-ruhr.de

Rathausstraße 18 - 20

47166 Duisburg

Protects tenants' interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

41.

Mieterbund Wiesbaden und Umgebung e.V.

Tel.: 0611/71 65 47-0

Fax: 0611/71 65 47-79

E-mail: info@mieterbund-wiesbaden.de

www.mieterbund-wiesbaden.de

Adelheidstraße 70

65185 Wiesbaden

Protects tenants' interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

42.

Mieterschutz-Verein Oberlausitz/Niederschlesien e.V.

Tel.: 03581/40 30 90

Fax: 03581/41 80 81

E-mail: mieterverein-goerlitz@t-online.de

www.mieterverein-goerlitz.de

Löbauer Straße 40

02826 Görlitz

Protects tenants' rights and interests in the region of Oberlausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

43.

Mieterverein Düsseldorf e.V.

Tel.: 0211/1 69 96-0

Fax: 0211/35 15 11

E-mail: info@mieterverein-duesseldorf.de

www.mieterverein-duesseldorf.de

Oststraße 47

40211 Düsseldorf

Protects tenants' interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

44.

Mieterverein Flensburg e.V.

Tel.: 0461/2 30 50

Fax: 0461/1 25 38

E-mail: mieterverein-flensburg@t-online.de

www.mieterverein-flensburg.de

Rote Straße 14

24937 Flensburg

Protects tenants' interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(3) of the statute).

45.

Mieterverein für den Regierungsbezirk Trier e.V.

Tel.: 0651/99 40 970

Fax: 0651/99 40 974

E-mail: info@mieterverein-trier.de

www.mieterverein-trier.de

Walramsneustraße 8

54290 Trier

Protects tenants' interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

46.

Mieterverein Gelsenkirchen e.V. im Deutschen Mieterbund

Tel.: 0209/2 49 18

Fax: 0209/14 69 49

E-mail: info@dmb-ge.de

www.mieterverein-ge.de

Gabelsbergerstraße 9

45879 Gelsenkirchen

Protects tenants' and lessees' interests by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

47.

Mieterverein Heidelberg und Umgebung e.V.

Tel.: 06221/2 04 73

Fax: 06221/16 34 18

E-mail: beratung@mieterverein-heidelberg.de

www.mieterverein-heidelberg.de

Poststraße 46

69115 Heidelberg

Protects tenants' interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

48.

Mieterverein Ingolstadt und Umgebung e.V.

Tel.: 0841/17744

Fax: 0841/17734

E-mail: info@mieterverein-ingolstadt.de

www.mieterverein-ingolstadt.de

Mauthstraße 2

85049 Ingolstadt

Protects tenants' interests in the Ingolstadt region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

49.

Mieterverein Karlsruhe e.V.

Tel.: 0721/37 50 91

Fax: 0721/37 81 25

E-mail: info@mieterverein-karlsruhe.de

www.mieterverein-karlsruhe.de

Ritterstraße 24

76137 Karlsruhe

Protects tenants' interests in tenancy, leasing and housing matters in Karlsruhe city and district by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

50.

Mieterverein Köln e.V.

Tel.: 0221/2 02 37-0

Fax: 0221/2 40 46 20

E-mail: email@mieterverein-koeln.de

www.mieterverein-koeln.de

Mühlenbach 49

50676 Köln

Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

51.

Mieterverein München e.V.

Tel.: 089/55 21 43-0

Fax: 089/55 45 54

E-mail: mail@mieterverein-muenchen.de

www.mieterverein-muenchen.de

Sonnenstraße 10

80331 München

Protects tenants' interests in tenancy, leasing and housing matters in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

52.

Mieterverein VIADRINA Frankfurt (Oder) und Umgebung e.V.

Tel.: 0335/6 85 02 60

Fax: 0335/6 85 02 58

E-mail: mieterverein.ffo@t-online.de

www.mieterverein-ffo.city-map.de

Halbe Stadt 21

15230 Frankfurt (Oder)

Protects tenants' interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

53.

Mieterverein zu Hamburg von 1890 r.V.

Tel.: 040/8 79 79-0

Fax: 040/8 79 79 110

E-mail: info@mieterverein-hamburg.de

www.mieterverein-hamburg.de

Beim Strohhause 20

20097 Hamburg

Protects tenants' interests in the Greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).

54.

PRO BAHN Regionalverband Oberbayern e.V.

Tel.: 089/53 00 31

Fax: 089/53 75 66

E-mail: info@bayern.pro-bahn.de

www.pro-bahn.de/oberbayern/

Agnes-Bernauer-Platz 8

80687 München

Protects consumers' interests by providing information and advice on public transport issues; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

55.

Schutzgemeinschaft für Bankkunden e.V.

Tel.: 09122/63 08 793

Fax: 09122/63 08 794

E-mail: schutz-vor-banken@t-online.de

www.schuvoba.de

Odenwaldstraße 32a

91126 Rednitzhembach

Protects consumers' interests by providing information and advice on financial services matters; authorised to bring collective actions in the interests of consumers (see §§ 3 and 4 of the statute).

56.

Schutzvereinigung für Anleger e.V.

Tel.: 0421/6206580

Fax: 0421/62065829

E-mail: info@sfa-verein.de

www.sfa-verein.de

Carl-Ronning-Straße 9

28195 Bremen

Protects consumers' interests by providing information and advice in the area of investor protection; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

57.

Verband Privater Bauherren e.V.

Tel.: 030/27 89 01-0

Fax: 030/27 89 01-11

E-mail: info@vpb.de

www.vpb.de

Chausseestraße 8

10115 Berlin

Protects consumers' interests by providing information and advice in the area of private construction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

58.

Verbraucherschutzverein gegen unlauteren Wettbewerb e.V.

Tel.: 08141/8281030

Fax: 08141/8281039

E-mail: info@verbraucherschutzverein.org

www.verbraucherschutzverein.org

Maisacher Straße 6

82256 Fürstenfeldbruck

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).

59.

VerbraucherService Bayern im Katholischen Deutschen Frauenbund e.V.

Tel.: 089/51 51 87 43

Fax: 089/51 51 87 45

E-mail: info@verbraucherservice-bayern.de

www.verbraucherservice-bayern.de

Dachauer Straße 5/IV

80335 München

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) und § 2 of the statute).

60.

Verbraucherzentrale Baden-Württemberg e.V.

Tel.: 0711/66 91-10

Fax: 0711/66 91 50

E-mail: info@verbraucherzentrale-bawue.de

www.verbraucherzentrale-bawue.de

Paulinenstraße 47

70178 Stuttgart

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

61.

Verbraucherzentrale Bayern e.V.

Tel.: 089/5 39 87-0

Fax: 089/53 75 53

E-mail: info@vzbayern.de

www.verbraucherzentrale-bayern.de

Mozartstraße 9

80336 München

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

62.

Verbraucherzentrale Berlin e.V.

Tel.: 030/2 14 85-0

Fax: 030/2 19 64 242

E-mail: mail@verbraucherzentrale-berlin.de

www.verbraucherzentrale-berlin.de

Hardenbergplatz 2

10787 Berlin

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

63.

Verbraucherzentrale Brandenburg e.V.

Tel.: 0331/2 98 71 0

Fax: 0331/2 98 71 77

E-mail: info@vzb.de

www.vzb.de

Babelsberger Straße 12

14473 Potsdam

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

64.

Verbraucherzentrale Bremen e.V.

Tel.: 0421/16 07 77

Fax: 0421/1 60 77 80

E-mail: info@verbraucherzentrale-bremen.de

www.verbraucherzentrale-bremen.de

Altenweg 4

28195 Bremen

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3(2) of the statute).

65.

Verbraucherzentrale Bundesverband e.V. (VZBV)

Tel.: 030/2 58 00-0

Fax: 030/25 80 02 18

E-mail: info@vzbv.de

www.vzbv.de

Markgrafenstraße 66

10969 Berlin

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

66.

Verbraucherzentrale des Saarlandes e.V.

Tel.: 0681/500 89-0

Fax: 0681/500 8922

E-mail: vz-saar@vz-saar.de

www.vz-saar.de

Trierer Straße 22

66111 Saarbrücken

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

67.

Verbraucherzentrale Hamburg e.V.

Tel.: 040/24 83 20

Fax: 040/24 83 22 90

E-mail: info@vzhh.de

www.vzhh.de

Kirchenallee 22

20099 Hamburg

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

68.

Verbraucherzentrale Hessen e.V.

Tel.: 0 69/97 20 10 900

Fax: 069/97 20 10 40

E-mail: vzh@verbraucher.de

www.verbraucher.de

Große Friedberger Straße 13-17

60313 Frankfurt am Main

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

69.

Verbraucherzentrale Mecklenburg-Vorpommern e.V.

Tel.: 0381/208 70-50

Fax: 0381/208 70-30

E-mail: info@nvzmv.de

www.nvzmv.de

Strandstraße 98

18055 Rostock

Protects consumers' interests in Mecklenburg-Western Pomerania by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

70.

Verbraucherzentrale Niedersachsen e.V.

Tel.: 0511/9 11 96-0

Fax: 0511/9 11 96 10

E-mail: info@vzniedersachsen.de

www.verbraucherzentrale-niedersachsen.de

Herrenstraße 14

30159 Hannover

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

71.

Verbraucherzentrale Nordrhein-Westfalen e.V.

Tel.: 0211/38 09-0

Fax: 0211/38 09-172

E-mail: internet@vz-nrw.de

www.vz-nrw.de

Mintropstraße 27

40215 Düsseldorf

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (see 2.1 and 2.2 of the statute).

72.

Verbraucherzentrale Rheinland-Pfalz e.V.

Tel.: 06131/2 84 80

Fax: 06131/28 48 66

E-mail: info@vz-rlp.de

www.verbraucherzentrale-rlp.de

Seppel-Glückert-Passage 10

55116 Mainz

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

73.

Verbraucherzentrale Sachsen e.V.

Tel.: 0341/69 62 90

Fax: 0341/68 92 826

E-mail: vzs@vzs.de

www.verbraucherzentrale-sachsen.de

Katharinenstraße 17

04109 Leipzig

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

74.

Verbraucherzentrale Sachsen-Anhalt e.V.

Tel.: 0345/2 98 03 29

Fax: 0345/2 98 03 26

E-mail: vzsa@vzsa.de

www.vzsa.de

Steinbockgasse 1

06108 Halle

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

75.

Verbraucherzentrale Schleswig-Holstein e.V.

Tel.: 0431/5 90 99-0

Fax: 0431/5 90 99 77

E-mail: info@verbraucherzentrale-sh.de

www.verbraucherzentrale-sh.de

Andreas-Gayk-Straße 15

24103 Kiel

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

76.

Verbraucherzentrale Thüringen e.V.

Tel.: 0361/5 55 14-0

Fax: 0361/5 55 14 40

E-mail: info@vzth.de

www.vzth.de

Eugen-Richter-Straße 45

99085 Erfurt

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

77.

Vereinigte Schutzgemeinschaft Auslandsimmobilien e.V.

Tel.: 0881/1288 291

Fax: 0881/1288 292

E-mail: sg-auslandsimmobilien@gmx.de

www.schutzgemeinschaft-auslandsimmobilien.de

Tassilostraße 5-7

82398 Polling

Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).

78.

Vereinigung kritischer Verbraucher e.V.

Tel.: 0331/5505894

Fax: 0331/5505895

E-mail: info@vereinigung-kritischer-verbraucher.de

www.vereinigung-kritischer-verbraucher.de

Sellostraße 29

14471 Potsdam

Protects consumers' interests by providing information and advice; authorised to bring collective actions (see § 2 of the statute).

ESTONIA

Name of the entity

Contact details

Purpose

1.

Tarbijakaitseamet

Kiriku 4,

EE-15071 Tallinn

Tel: (372-6) 20 17 00

Fax: (372-6) 20 17 01

E-mail: info@consumer.ee

Veebiaadress: www.consumer.ee

Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees.

2.

Ravimiamet

Ravila 19,

EE-50411 Tartu

Tel: (372 7) 37 41 40

Fax: (372-7) 37 41 42

E-mail: sam@sam.ee

Veebiaadress: www.sam.ee

Supervision in connection with the marketing and advertising of medicines

IRELAND

Name of the entity

Contact details

Purpose

1.

National Consumer Agency

4 Harcourt Road

Dublin 2

Ireland

Tel. (353-1) 402 55 00

Fax (353-1) 402 55 01

E-mail: odca@entemp.ie

Website: www.odca.ie

Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation.

GREECE

Name of the entity

Contact details

Purpose

1.

Νέο Ινστιτούτο Καταναλωτών (NEO INKA)

Consumers' association — New consumers' institute (NEO INKA)

Καλυψούς 105/Kalipsous 105

GR-176 71 Καλλιθέα/Kallithea

Tel.: (30) 21 09 57 78 77

Fax: (30) 21 09 53 34 71

E-mail: inka@inka.org.gr

website: www.inka.org.gr

Protects consumers' rights and interests.

2.

Κέντρο Προστασίας Καταναλωτών (ΚΕΠΚΑ)

Consumers' protection centre of Thessaloniki (KEPKA)

Τσιμισκή/Tsimiski 54,

GR-546 23 Θεσσαλονίκη/Thessaloniki

E-mail: consumers@kepka.org

Website: www.kepka.org

Tel: (30) 23 10 26 94 49

Fax: (30) 23 1024 22 11

Protects consumers' rights and interests.

3.

Ένωση Καταναλωτών — Ποιότητα Ζωής (ΕΚΠΟΙΖΩ)

Consumers' association ‘the quality of life’ (EKPIZO)

Βαλτετσίου/Valtetsiou 43-45,

GR-106 81 Αθήνα/Athens

E-mail: ekpizo@ath.fothenet.gr

website: www.ekpizo.gr

Tel: (30) 21 03 30 44 44

Fax: (30) 21 03 30 05 91

Protects consumers' rights and interests.

4.

Ελληνική Καταναλωτική Οργάνωση (EKATO)

Greek consumers' organisation (EKATO)

Δημοκρίτου/Dimokritou 10,

GR-54 352, Θεσσαλονίκη/Thessaloniki

E-mail: info@ekato.org & ekato@ekato.org

Website: www.ekato.org

Tel: (30) 23 10 22 64 26 94 93 21

Fax: (30) 23 10 90 85 19,

(30) 23 10 22 64 26

Protects consumers' rights and interests.

5.

Ινστιτούτο καταναλωτών (INKA) Ιωαννίνων

Consumers' institute (INKA) of Ioannina

Θ.Πασχίδη/Th. Paskidi 52,

GR-45 445 Ιωάννινα/Ιoannina

E-mail: ioannina@inka.gr

Tel: (30) 26 51 06 51 78

Fax: (30) 26 51 06 51 78

Protects consumers' rights and interests.

6.

Ένωση για τα δικαιώματα των πολιτών

Citizens' rights organisation

Λυκαβηττού/Likavipou 18,

GR-106 73 Αθήνα/Athens

Tel: (30) 21 03 60 04 10

Fax: (30) 21 03 60 04 11

Protects consumers' rights and interests.

7.

Ινστιτούτο Καταναλωτών (INKA) Μακεδονίας

Consumers' institute (INKA) of Macedonia

Μοναστηρίου/Μonastiriou 17,

GR-54627 Θεσσαλονίκη/Thessaloniki

E-mail: Macedonia@inka.gr

Website: www.inkamak.eisodos.com

Tel: (30) 23 10 53 52 63 (11 72 1)

Fax: (30) 23 10 51 74 92

Protects consumers' rights and interests.

8.

Ινστιτούτο Καταναλωτών (INKA) Κέρκυρας

Consumers' institute (INKA) of Corfu

Ακαδημίας/Akadimias 3,

GR-49 100 Κέρκυρα/Kerkira

Tel: (30) 26 61 04 58 26

Fax: (30) 26 61 03 62 50

Protects consumers' rights and interests.

9.

Ένωση Καταναλωτών Αιτωλοακαρνανίας

Consumer Association of Aitoloakarnania

Σ.Τσικνιά/S. Tsiknia 48 (πρώην Τσαλδάρη/formerly Tsaldari),

GR-30100 Αγρίνιο/ Agrinio

E-mail: INKA-AIT@OTENET.GR

Tel: (30) 26 41 02 44 44

Fax: (30) 26 41 02 13 44

Protects consumers' rights and interests.

10.

Ένωση Καταναλωτών Βόλου και Θεσσαλίας

Consumer Association of Volos & Thessaly

Αγίου Νικολάου/Agiou Nikolaou 104,

GR-38221, Βόλος/Volos

Tel: (30) 24 21 04 56 15

Fax: (30) 24 21 07 13 31

Protects consumers' rights and interests.

11.

Ένωση Καταναλωτών Ελλάδας

Consumer Association of Greece

Γούναρη/Gounari 4-6,

GR-185 31, Πειραιάς/Peiraias

Tel: (30) 210 4111080

Fax: (30) 210- 4111080

Protects consumer's rights and interests.

12.

Ένωση Πολιτών

Citizens' association

Αλκυόνης/Alkionis 9,

GR-175 61 Π. Φάληρο/P. Faliro

Tel: (30) 21 09 82 91 52

Fax: (30) 21 09 82 50 96

Protects consumer's rights and interests.

13.

Εμπορικό και Βιομηχανικό Επιμελητήριο Αθηνών

Athens Chamber Of Commerce And Industry

Ακαδημίας/Akademias str 7,

GR-10671 Αθήνα/Athens

Tel: (30) 21 03 60 48 15-9, 36 02 411-9

Fax: (30) 21 03 61 64 64

Διεύθ. ηλεκ. ταχ.: info@acci.gr

E-mail: info@acci.gr

Website: www.acci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.

14.

Βιοτεχνικό Επιμελητήριο της Αθήνας

Athens Chamber Of Handicrafts

Ακαδημίας/Akademias 18,

GR-10671 Αθήνα/Athens

10671 ATHENS-GR

Tel: (30) 210 3680700

Fax: (30) 210 3614726

E-mail: info@acsmi.gr

Website: www.acsmi.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.

15.

Επαγγελματικό Επιμελητήριο Αθηνών

Athens Chamber Of Tradesmen

Πανεπιστημίου/Panepistsimiou 44,

GR-10679 Αθήνα/Athens

Tel: (30) 21 03 60 16-5, 36 33 08 0 (President's office)

Fax: (30) 21 03 61 97 35

E-mail: eea@eea.gr

Website: www.eea.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.

16.

Εμπορικό και Βιομηχανικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Commerce And Industry

Τσιμισκή/Tsimiski 29,

GR-54624 Θεσσαλονίκη/Thessaloniki

Tel: (30) 23 10 37 01 00,

37 01 10

Fax: (30) 23 10 37 01 14 —

37 01 66

E-mail: root@ebeth.gr

Website: www.ebeth.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.

17.

Βιοτεχνικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Handicrafts

Αριστοτέλους/Aristotelous 27,

GR-54624 Θεσσαλονίκη/Thessaloniki

Tel: (30) 23 10 24 16 68,

24 16 89

Fax: (30) 23 10 23 26 67

E-mail: info@veth.gr

Website: www.veth.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.

18.

Επαγγελματικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Tradesmen

Αριστοτέλους/Aristotelous 27, GR-54624 Θεσσαλονίκη/Thessaloniki

Tel: (30) 23 10 27 52 55,

27 13 40,

27 14 88 (President's office),

22 00 50

Fax: (30) 23 10 2716 49,

25 72 83

E-mail: epepthe@otenet.gr

epepthe@otenet.gr

Website: www.uhcci.gr/epimelitiria/EETH.html

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

19.

Εμπορικό και Βιομηχανικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Commerce And Industry

Λουδοβίκου/Loudovikou 1, Πλ. Οδησσού/Odissos Square,

GR-18531 Πειραιάς/Piraeus

Tel: (30) 21 04 17 72 41 - 5

Fax: (30) 21 04 17 86 80

E-mail: evepgr1@acci.gr

evepgr1@acci.gr

Website: www.uhcci.gr/epimelitiria/EBEP.html

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

20.

Βιοτεχνικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Handicrafts

Καραΐσκου/Karaiskou 111,

GR-18532 Πειραιάς/Piraeus

Tel: (30) 21 04 11 04 43,

4 12 12 98,

4 17 47 65

Fax: (30 )21 04 17 94 95,

4 17 41 52

E-mail: info@bep.gr

Website: www.bep.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

21.

Επαγγελματικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Tradesmen

Αγίου Κωνσταντίνου/Agiou Konstantinou 3,

GR-18531 Πειραιάς /Piraeus

Tel: (30) 21 04 12 15 03,

4 12 69 17

Fax: (30) 21 04 12 27 90

E-mail: eepir@otenet.gr

Website: www.eep.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

22.

Εμπορικό και Βιομηχανικό Επιμελητήριο Ροδόπης

Chamber Of Industry And Commerce Of Rodopi Prefecture

Βασ. Γεωργίου/Vassileios Georgiou 2β,

GR-69100 Κομοτηνή/Komotini

Tel: (30) 25 31 02 28 31,

3 68 31

Fax: (30) 25 31 02 67 14

E-mail: ccirodop@otenet.gr;

info@rodopicci.gr

Website: www.rodoppicci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

23.

Επαγγελματικό και Βιοτεχνικό Επιμελητήριο Ροδόπης

Chamber Of Tradesmen And Handicrafts Of Rodopi Prefecture

Καβείρων/Kaveiron 12,

GR-69100 Κομοτηνή/Komotini

Tel: (30) 25 31 02 25 47,

3 40 06,

8 14 70 - 9

Fax: (30) 25 31 02 58 66

E-mail: info@everodopi.gr

Website: www.everodopi.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

24.

Επιμελητήριο Αιτωλοακαρνανίας

Chamber Of Aitoloakarnania Prefecture

Παπαστράτου/Papastratou 53 και Σμύρνης/& Smirnis,

GR-30100 Αγρίνιο/Agrinio

Tel: (30) 26 41 02 25 25,

572 62

Fax: (30) 26 41 02 25 90

E-mail: contact@epimetol.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

25.

Επιμελητήριο Αργολίδας

Chamber Of Argolida Prefecture

Κορίνθου/Korinthou 23,

GR-21200 Άργος/Argos

Tel: (30) 27 51 06 72 16,

630 23,

669 68

Fax: (30) 275 10 24 595

E-mail: ebear@otenet.gr

Website: www.arcci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

26.

Επιμελητήριο Αρκαδίας

Chamber Of Arcadia Prefecture

25ης Μαρτίου και Πανός/Panos & Martiou 21,

22100 Τρίπολη/Tripoli

Tel: (30) 27 10 22 71 41,

22 71 42,

23 71 23

Fax: (30) 27 10 23 37 38

E-mail: info@arcadianet.gr

Website: www.arcadianet.gr

www.ikenet.gr,

www.eic.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

27.

Επιμελητήριο Άρτας

Chamber Of Arta Prefecture

Μ. Γραικού και Φλέμινγκ/Graikou & Flemig,

GR-47100 Άρτα/Arta

Tel: (30) 26 81 02 87 28,

7 86 54

Fax: (30) 26 81 07 86 54

E-mail: epimarta@otenet.gr

Website: www.arta.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

28.

Επιμελητήριο Αχαΐας

Chamber Of Ahaia Prefecture

Μιχαλακοπούλου/Mihalakopoulou 58,

GR-26221 Πάτρα/Patra

Tel: (30) 2610 27 77 79,

27 76 79,

27 80 56

Fax: (30) 26 10 27 65 19

E-mail: ea@e-a.gr

Website: www.e-a.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

29.

Επιμελητήριο Βοιωτίας

Chamber Of Viotia Prefecture

Λ.Κουτσοπετάλου/L.Koutsopetalou 1,

GR-32100 Λειβαδιά/Livadia

Tel: (30) 22 61 02 82 81,

2 76 64

Fax: (30) 22 61 02 13 47

E-mail: info@viotiachamber.gr

Website: www.viotiachamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

30.

Επιμελητήριο Γρεβενών

Chamber Of Grevena Prefecture

Εμμανουήλ Παππά/Emmanouil Papa 7,

GR- 51100 Γρεβενά/Grevena

Tel: (30) 24 62 08 55 01 (-3),

8 55 04,

8 55 05

Fax: (30) 24 62 08 03 10

8 03 33

E-mail: ebegreve@grevenanet.gr

Website: www.grevena.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.

According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

31.

Επιμελητήριο Δράμας

Chamber Of Drama Prefecture

Λαμπριανίδου/Labrianidiou 40,

GR-66100 Δράμα/Drama

Tel: (30) 25 21 02 27 50,

2 49 95

Fax: (30) 25 10 25 835

E-mail: ccidrama@dramanet.gr

Website: www.ccidrama.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

32.

Επιμελητήριο Δωδεκανήσων

Chamber Of Dodekanissa Prefecture

Γρηγορίου Λαμπράκη/Grigoriou Labraki 8,

GR-85100 Ρόδος/Rodos Island

Tel: (30) 22 41 04 42 00, Κάλυμνος: 22 43 05 15 17,

Κως: 22 42 02 61 79,

Κάρπαθος: 22 45 02 24 83

Fax: (30) 22 41 04 42 40

E-mail: info@ebed.gr

Website: www.ebed.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

33.

Επιμελητήριο Έβρου

Chamber Of Evros Prefecture

Οδός Εμπορίου/Eboriou, 1ος όροφος/1st floor,

GR- 68100 Αλεξανδρούπολη/Alexandroupoli

Tel: (30) 25 51 02 62 23,

2 65 37

Fax: (30) 25 51 02 32 53

E-mail: epimevro@otenet.gr

Website: www.chamberofevros.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

34.

Επιμελητήριο Εύβοιας

Chamber Of Evia Prefecture

Ελ.Βενιζέλου/El. Venizelou 12,

GR-34100 Χαλκίδα/Chalkida

Tel: (30) 22 21 08 64 52

Fax: (30) 22 21 08 09 18

E-mail: epimevia@hol.gr

Website: www.eviachamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

35.

Επιμελητήριο Ευρυτανίας

Chamber Of Evritania Prefecture

Νικολάου Τσιαμπούλα/Nikolaou Tsiaboula 5,

GR-36100 Καρπενήσι/Karpenissi

Tel: (30) 22 37 08 00 36,

2 36 28

Fax: (30) 22 37 08 04 40

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

36.

Επιμελητήριο Ζακύνθου

Chamber Of Zakynthos Prefecture

Λομβάρδου/Lombardou 20,

GR-29100 Ζάκυνθος/Zakynthos

Tel: (30) 26 95 04 19 40 (-1),

20090 -1 -2

Fax: (30) 26 95 02 31 35

E-mail: zantecci@otenet.gr

Website: www.zantecci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

37.

Επιμελητήριο Ηλείας

Chamber Of Ilia Prefecture

28ης Οκτωβρίου και Πλ. Ηρώων/28th of October str & Iroon Square,

GR-27100 Πύργος/Pyrgos

Tel: (30) 26 21 03 41 54,

3 22 25,

3 68 95

Fax: (30) 26 21 03 17 91

E-mail: ilich-gr@otenet.gr

Website: www.helia.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

38.

Επιμελητήριο Ημαθίας

Chamber Of Imathia Prefecture

Κεντρικής/Kentrikis 3,

GR-59100 Βέροια/Veria

Tel: (30) 23 31 02 54 70,

2 97 74,

2 47 34

Fax: (30) 23 31 02 53 30

E-mail: chamimat@otenet.gr

Website: www.imathiachamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

39.

Επιμελητήριο Ηρακλείου

Chamber Of Irakleion Prefecture

Κορωναίου/Koroneou 9,

GR-71202 Ηράκλειο/Irakleio

Tel: (30) 28 10 24 70 00

Fax: (30) 28 10 22 29 14

E-mail: root@ebeh.gr

kapetanaki@ebeh.gr,

Website: www.ebeh.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

40.

Επιμελητήριο Θεσπρωτίας

Chamber Of Thesprotia Prefecture

Κυρα-Βασιλικής/Kyra Vassilikis 13, (1ος όροφος/1st floor),

GR-46100 Ηγουμενίτσα/Igoumenitsa

Tel: (30) 26 65 02 94 80 (-88)

Fax: (30) 26 65 02 94 89

E-mail: pezo@otenet.gr

Website: www.uhcci.gr/epimelitiria/THESPROTIA.html

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

41.

Επιμελητήριο Ιωαννίνων

Chamber Of Ioannina Prefecture

Τρικούπη και Οπλαρχηγού Πουτέτση/Trikoupi & Oplarhigou Poutesi 14,

GR-45332 Ιωάννινα/Ioannina

Tel: (30) 26 51 0 2 62 73 (President's office),

223 89

24 7 09,

765 89 (EU Info Center)

Fax: (30) 26 51 0 251 79

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

42.

Επιμελητήριο Καβάλας

Chamber Of Kavala Prefecture

Ομονοίας/Omonias 50Α,

GR-65302 Καβάλα/Kavala

Tel: (30) 25 10 22 33 25,

22 33 28,

22 22 57,

22 22 12

Fax: (30) 25 10 83 59 46

E-mail: eic157@otenet.gr

Website: www.chamberofkavala.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

43.

Επιμελητήριο Καρδίτσας

Chamber Of Karditsa Prefecture

Ηρώων Πολυτεχνείου/Iroon Polytehneiou 3,

GR-43100 Καρδίτσα/Karditsa

Tel: (30) 24 41 02 23 34,

2 23 01

Fax: (30) 24 41 02 22 38

E-mail: karditsaacci@cld.gr

Website: www.karditsaacci@cld.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

44.

Επιμελητήριο Καστοριάς

Chamber Of Kastoria Prefecture

Μητροπόλεως/Mitropoleos 60,

GR-52100 Καστοριά/Kastoria

Tel: (30) 24 67 02 69 26,

2 89 81 (President's office),

2 95 28

Fax: (30) 24 67 02 24 42

E-mail: kastcham@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

45.

Επιμελητήριο Κέρκυρας

Chamber Of Corfu Prefecture

Αριστοτέλους/Aristotelous 2

Τ.Θ./PO Box 426,

GR-49100 Κέρκυρα/Corfu

Tel: (30) 26 61 03 98 13,

3 98 14,

3 19 98

Fax: (30) 26 61 04 00 88

E-mail: corfucci@otenet.gr

Website: www.cci-kerkyra.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

46.

Επιμελητήριο Κεφαλονιάς και Ιθάκης

Chamber Of Kefalinia & Ithaki Islands

Λ.Βεργωτή/L. Vergoti 131,

GR-28100 Αργοστόλι/Argostoli

Tel: (30) 26 71 02 22 53,

2 49 59

Fax: (30) 26 71 02 61 90

E-mail: chamberk@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

47.

Επιμελητήριο Κιλκίς

Chamber Of Kilkis Prefecture

Γ.Καπετά/G.Kapeta 11,

Τ.Θ./PO Box 40,

GR-61100 Κιλκίς/Kilkis

Tel: (30) 23 41 02 45 80,

2 45 81,

2 09 23

Fax: (30) 23 41 02 09 24,

2 09 26

E-mail: ebekilk@otenet.gr

Website: www.gbi.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

48.

Επιμελητήριο Κοζάνης

Chamber Of Kozani Prefecture

Ι.Φαρμάκη/I.Farmaki 2,

GR-50100 Κοζάνη/Kozani

Tel: (30) 24 61 03 46 69,

4 16 93

Fax: (30) 26 83 92 45 68

E-mail: Chambers@otenet.gr

Website: www.kozani.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

49.

Επιμελητήριο Κορίνθου

Chamber Of Korinth Prefecture

Ερμού/Ermou 2,

GR-20100 Κόρινθος/Korinth

Tel: (30) 27 41 02 44 64,

8 59 86,

2 64 04,

2 64 03

Fax: (30) 27 41 0 2 11 73

E-mail: info@korinthcc.gr

Website: www.korinthcc.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

50.

Επιμελητήριο Κυκλάδων

Chamber Of Cyclades Islands

Αγ.Νικολάου 6/Ag.Nikolaou,

GR-84100 Ερμούπολη — Σύρος/Ermoupolis-Syros

Tel: (30) 22 81 08 23 46,

8 02 46,

8 74 03

Fax: (30) 22 81 08 65 55

E-mail: info@cycladescc.gr

Website: www.cycladescc.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

51.

Επιμελητήριο Λακωνίας

Chamber Of Lakonia Prefecture

Ξανθάκη/Xanthaki 3,

GR-23200 Γύθειο/Gythio

Tel: (30) 27 33 02 22 79,

2 38 04

Fax: (30) 27 33 02 20 08

E-mail: gytheioc@otenet.gr

Website: www.lcci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

52.

Επιμελητήριο Λάρισας

Chamber Of Larissa Prefecture

Παπακυριαζή/Papakyriazi 44,

GR-41222 Λάρισσα/Larissa

Tel: (30) 24 10 53 64 53,

25 53 88 (President's office),

25 47 38,

53 64 52,

53 24 47,

53 69 00

Fax: (30) 24 10 25 75 22

E-mail: info@Larissa-chamber.gr

Website: www.Larissa-chamber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

53.

Επιμελητήριο Λασηθίου

Chamber Of Lassithi Prefecture

Ι.Κουμουνδούρου/I.Koumoundourou 17,

GR-72100 Άγιος Νικόλαος — Κρήτη/Agios Nikolaos — Creta

Tel: (30) 28 41 02 22 31,

2 71 40,

2 71 50,

2 83 01

Fax: (30) 28 41 02 38 31

E-mail: info@epimlas.gr

Website: www.epimlas.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

54.

Επιμελητήριο Λέσβου

Chamber Of Lesvos Island Prefecture

Πλ.Κουντουριώτη/Kountourioti 71,

GR-81100 Μυτιλήνη/Mytilini

Tel: (30) 22 51 02 84 31,

2 85 64,

2 92 17,

2 99 32 (President's office)

Fax: (30) 2 32 75

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

55.

Επιμελητήριο Λευκάδας

Chamber Of Lefkada Island Prefecture

Δ.Μακρή/D.Makri 5,

GR-31100 Λευκάδα/Lefkada

Tel: (30) 26 45 02 23 81

Fax: (30) 26 45 02 23 81

E-mail: ebelef@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

56.

Επιμελητήριο Μαγνησίας

Chamber Of Magnesia Prefecture

Δημητριάδος/Dimitriados 176,

GR-38221 Βόλος/Volos

Tel: (30) 24 21 02 37 66,

2 32 71

Fax: (30) 24 21 03 12 11

E-mail: info@c-magnesia.gr

Website: www.c-magnesia.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

57.

Επιμελητήριο Μεσσηνίας

Chamber Of Messinia Prefecture

Πλ. 23ης Μαρτίου/23rd Martiou Square,

GR-24100 Καλαμάτα/Kalamata

Tel: (30) 27 21 06 22 00

Fax: (30) 27 21 06 22 29,

8 27 41

E-mail: info@kalamata.chambernet.gr

Website: www.kalamata.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

58.

Επιμελητήριο Ξάνθης

Chamber Of Xanthi Prefecture

Βασ.Κωνσταντίνου/Vass. Konstantinou 1,

GR-67100 Ξάνθη/Xanthi

Tel: (30) 25 41 02 51 05,

2 25 33

Fax: (30) 25 41 02 59 87

E-mail: ebex@otenet.gr

Website: www.ebex.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

59.

Επιμελητήριο Πέλλας

Chamber Of Pella Prefecture

25ης Μαρτίου/25th Martiou 13,

GR-58200 Έδεσσα/Edessa

Tel: (30) 23 81 02 65 55 - 6,

2 67 35

Fax: (30) 23 81 02 90 29

E-mail: champella@pel.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

60.

Επιμελητήριο Πιερίας

Chamber Of Pieria Prefecture

28ης Οκτωβρίου/28th of October 9,

GR-60100 Κατερίνη/Katerini

Tel: (30) 23 51 02 32 11,

2 43 11

Fax: ++30) 23 51 02 51 24

E-mail: champier@otenet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

61.

Επιμελητήριο Πρέβεζας

Chamber Of Preveza Prefecture

Δοδώνης/Dodonis 47,

GR- 48100 Πρέβεζα/Preveza

Tel: (30) 26 82 02 94 14

Fax: (30) 26 82 02 92 83

E-mail: info@preveza.chambernet.gr

Website: www.preveza.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

62.

Επιμελητήριο Ρεθύμνου

Chamber Of Rethymnon Prefecture

Εμ.Πορτάλιου/Em. Portaliou 23,

GR-74100 Ρέθυμνο/Rethymnon

Tel: (30) 28 31 02 22 14

Fax: (30) 28 31 05 50 86

E-mail: eber@otenet.gr

Website: www.eber.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

63.

Επιμελητήριο Σάμου

Chamber Of Samos Island Prefecture

Κουντουριώτη/Kountourioti 19,

GR-83100 Σάμος/Samos

Tel: (30) 22 73 08 79 70,

8 79 80

Fax: (30) 22 73 02 27 84

E-mail: samcci@otenet.gr

Website: www.samoscci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

64.

Επιμελητήριο Σερρών

Chamber Of Serres Prefecture

Π.Κωστοπούλου/Kostopoulou 2,

GR-62122 Σέρρες/Serres

Tel: (30) 23 21 09 97 20,

9 97 19 (γραφείο προέδρου)

Fax: (30) 23 21 09 9740

E-mail: eves@otenet.gr

Website: www.eves.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

65.

Επιμελητήριο Τρικάλων

Chamber Of Trikala Prefecture

Βενιζέλου/Venizelou 1,

GR-42100 Τρίκαλα/Trikala

Tel: (30) 24 31 02 74 93,

2 49 89,

7 47 20

Fax: (30) 24 31 03 89 45

E-mail: info@trikala.chambernet.gr

Website: www.trikala.chambernet.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

66.

Επιμελητήριο Φθιώτιδας

Chamber Of Fthiotida Prefecture

Όθωνος/Othonos 3,

GR-35100 Λαμία/Lamia

Tel: (30) 22 31 02 21 12,

2 13 95

Fax: (30) 22 31 03 09 85

E-mail: info@fthiotidoscc.gr

Website: www.fthiotidoscc.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

67.

Επιμελητήριο Φλώρινας

Chamber Of Florina Prefecture

Μεγαρόβου/Megarovou 15,

GR-53100 Φλώρινα/Florina

Tel: (30) 23 85 02 23 34,

2 24 66

Fax: (30) 23 85 02 80 20

E-mail: eveflorinas@acn.gr

http: Δικτυακός τόπος: www.ebef.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

68.

Επιμελητήριο Φωκίδας

Chamber Of Fokida Prefecture

Γιδογιάννου/Gidogiannou 7,

GR-33100 Άμφισσα/Amfissa

Tel: (30) 22 65 02 86 97,

2 36 51

Fax: (30) 22 65 02 21 85

E-mail: epim-fo@hol.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

69.

Επιμελητήριο Χαλκιδικής

Chamber Of Chalkidiki Prefecture

Πολυτεχνείου /Polytehniou 58, GR-63100 Πολύγυρος/Polygyros

Tel: (30) 23 71 02 42 00,

2 43 00

Fax: (30) 23 71 02 13 55

E-mail: info@epichal.gr

Website: www.epichal.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

70.

Επιμελητήριο Χανίων

Chamber Of Chania Prefecture

Ελ.Βενιζέλου/Elef.Venizelou 4,

GR-73110 Χανιά-Κρήτη/Chania-Creta

Tel: (30) 28 21 05 23 29, 45 34 9, 40 62 4 (President's office)

Fax: (30) 28 21 02 83 07

E-mail: epimel@chania-cci.gr

Website: www.chania-cci.gr

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

71.

Επιμελητήριο Χίου

Chamber Of Chios Island Prefecture

Φιλίππου Αργέντη/Filipou Argenti 8,

GR-82100 Χίος/Chios

Tel: (30) 22 71 04 43 30 - 1

Fax: (30) 22 71 04 43 32

E-mail: epimeliti@otenet.gr

Website: chios.proodos.gr/chamber

Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy

According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’

SPAIN

Name of the entity

Contact details

Purpose

1.

Instituto Nacional del Consumo

C/Príncipe de Vergara, 54

E-28006 Madrid

Tel. (34) 91.822.44.00

Fax (34) 91.435.94.12

directora@consumo-inc.es

Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law for the Protection of Consumers and Users, promotes and fosters consumers' and users' rights

2.

Dirección General de Consumo de la Junta de Andalucía

Plaza Nueva, 4

E-41071 Sevilla

Tel. (34) 95 504 14 78.

Fax: (34) 95 504 14 49

Dg.consumo.cgob@juntadeandalucia.es

Government agency responsible for market surveillance and protection of consumers' and users' rights

3.

Dirección General de Consumo del Gobierno de Aragón

Via Universitas, 36, 6e Planta

E-50071 Zaragoza

Tel. (34) 976 71 56 12.

Fax (34) 976 71 56 09

consumo@aragon.es

Government agency responsible for market surveillance and protection of consumers' and users' rights

4.

Agencia de Sanidad Ambiental y Consumo del Principado de Asturias

Ciriaco Miguel Vigil, 9

Edificio Buenavista

E-33006 Oviedo

Tel. (34) 98 510 83 02

Fax (34) 98 510 83 10

Government agency responsible for market surveillance and protection of consumers' and users' rights

5.

Dirección General de Consumo/Direcció General de Consum — Govern de les Illes Balears

Paseo del Borne, 17-1o

E-07012 Palma de Mallorca

Tel; (34) 971 17 95 22

Fax (34) 971 17 62 52

Government agency responsible for market surveillance and protection of consumers' and users' rights

6.

Dirección General de Consumo del Gobierno de Canarias

León y Castillo, 200

Ed. Servicios Múltiples III, planta 1

E-35071 Las Palmas de Gran Canaria

Tel. (34) 928 89 93 21

Fax (34) 928 89 98 68

ecobgam@gobiernodecanarias.org

Government agency responsible for market surveillance and protection of consumers' and users' rights

7.

Dirección General de Comercio y Consumo del Gobierno de Cantabria

Hernán Cortes, 9

E-39003 Santander

Tel. (34) 942 20 79 36

Fax: (34) 942 20 75 28

Government agency responsible for market surveillance and protection of consumers' and users' rights

8.

Instituto de Consumo de la Junta de Comunidades de Castilla-La Mancha

Berna, 1-1o planta

Edificio Iberdrola

E-45071 Toledo

Tel. (34) 925 28 45 29

Fax (34) 925 22 62 06

Government agency responsible for market surveillance and protection of consumers' and users' rights

9.

Agencia de Protección Civil y Consumo de la Junta de Castilla y León

Garcia Morato, 24

E-47007 Valladolid

Tel (34) 983 41 88 15

Fax (34) 983 41 00 78

Government agency responsible for market surveillance and protection of consumers' and users' rights

10.

Agencia Catalana del Consumo/Agència Catalana del Consum — Generalitat de Catalunya

Carrer Pamplona 113

08018 Barcelona

Tel. +34 935516666

Fax +34 935516599

www.consum.cat/

consum@gencat.cat

Government agency responsible for market surveillance and protection of consumers' and users' rights

11.

Dirección General de Consumo de la Junta de Extremadura

C/Atarazanas, 8

E-06800 Merida (Badajoz)

Tel (34) 924 00 47 01

924 00 47 00

Fax (34) 924 00 47 02

Dg.consumo@prs.juntaex.es

Government agency responsible for market surveillance and protection of consumers' and users' rights

12.

Instituto Gallego de Consumo/Instituto Galego de Consumo — Xunta de Galicia

Gonzalo Torrente Balllester

1-3-5-bajo

E-15707 Santiago de Compostela (A Coruña)

Tel (34) 981 54 53 86

981 54 53 97

981 54 45 12

Fax (34) 981 54 45 98-99

Xerencia.igc@xunta.es

Government agency responsible for market surveillance and protection of consumers' and users' rights

13.

Dirección General de Consumo de la Comunidad de Madrid)

C/ Ventura Rodríguez, 7 -4o planta

E-28008 Madrid

Tel. (34) 91 580 32 13

Fax (34) 91 580 33 39

Dg.consumo@madrid.org.

Government agency responsible for market surveillance and protection of consumers' and users' rights

14.

Dirección General de Atención al Ciudadano, Drogodepencias y Consumo de la Región de Murcia

Ronda de Levante, 11- 4o Planta

E-30071 Murcia

Tel (34) 968 39 58 31

Fax (34) 968 22 12 17

Government agency responsible for market surveillance and protection of consumers' and users' rights

15.

Dirección General de Familia, Infancia y Consumo del Gobierno de Navarra

C/González Tablas s/n

E-31002 Pamplona

Tel (34) 848 42 62 21

Government agency responsible for market surveillance and protection of consumers' and users' rights

16.

Dirección General de Salud Pública y Consumo del Gobierno de la Rioja

C/Gran Via, 18

E-26071 Logroño

Tel (34) 941 272 420

Fax (34) 941 272 418

Dg.salud@larioha.org

Government agency responsible for market surveillance and protection of consumers' and users' rights

17.

Dirección General de Comercio y Consumo/Direcció General de Comerç i Consum de la Generalitat Valenciana

C/Colón, 32

E-46004 Valencia

Tel (34) 96 386 96 04

Fax (34) 96 386 96 00

Government agency responsible for market surveillance and protection of consumers' and users' rights

18.

Dirección de Consumo y Seguridad Industrial — Gobierno Vasco/Kontsumo eta Industria Segurtasuneko Zuzendaritza — Eusko Jaurlaritza

C/Donostia San Sebastián, 1

E-01010 Vitoria (Gasteiz)

Tel (34) 945 01 99 23

Fax (34) 945 01 99 31

945 01 99 47

consumo@ej-gv.es

Government agency responsible for market surveillance and protection of consumers' and users' rights

19.

AUC

Asociacíon de Usuarios de la Comunicación

Cavanilles, 29, 2o D

E-28007 Madrid

Tel. (34) 91 501 67 73.

Fax (34) 91 501 87 66

auc@auc.es

Consumers' and users' organisation specialising in commercial communications. Also provides information and training for consumers and users and represents them in the various consumer participation bodies

20.

ASGECO

Asociación General de Consumidores

Plaza Navafría, 3-Bajos

E-28027 Madrid

Tel. (34) 91 405 36 98

91 405 36 11

Fax (34) 91 405 39 97

asgeco@asgeco.org

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

21.

CEACCU

Confederación Española de Organizaciones de Amas de Casa, Consumidores y Usuarios

C/San Bernardo, 97-99

Edif. Colomina, Oficina F

E-28015 Madrid

Tel. (34) 91 447 04 81

Fax (34) 91 594 51 24

ceaccu@ceaccu.org

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

22.

CECU

Confederación de Consumidores y Usuarios

/Mayor, 45 2o Planta

E-2813 Madrid

Tel (34) 91 364 13 84

Fax (34) 91 366 90 00

cecu@cecu.es

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

23.

FUCI

Federación de Usuarios-Consumidores Independientes

C/Joaquín Costa, 61 Bajo Drcha.

E-28002 Madrid

Tel. (34) 91 564 01 18.

Fax (34) 91 562 83 55

fuciest@hotmail.com

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

24.

HISPACOOP

Confederación Española de Cooperativas de Consumidores y Usuarios

C/Vallehermosa, 15, 1o

E-28015 Madrid

Tel (34) 91 593 09 35

Fax (34) 91 593 18 14

hispacoop@hispacoop.es

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

25.

OCU

Organización de Consumidores y Usuarios

C/Albarracín, 21

E-28037 Madrid

Tel. (34) 913 000 045

Fax (34) 917 543 870

ocu@ocu.org

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

26.

UNAE

Federación Unión Nacional de Consumidores y Amas de Hogar de España

C/Villanueva, 8 – 3o

E-28001 Madrid

Tel. (34) 91 575 72 19.

Fax (34) 91 575 13 09

informacion@federacionunae.com

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

27.

ADICAE

Asociación de Usuarios de Bancos, Cajas y Seguros

C/Gavín, 12 local

E-50001 Zaragoza

Tel. (34) 976 39 00 60.

Fax (34) 976 39 01 99

Aicar.adicae@adicae.net

Consumers' and users' organisation specialising in financial services. Provides information and training for consumers and users and represents them in the various consumer participation bodies

28.

U.C.E.

Unión de Consumidores de España

/O'donnel 32, 5od

E-28009 Madrid

Tel (34) 91 434 20 85

Fax (34) 91 557 09 96

Uce_consumidores@ono.com

Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies

FRANCE

Name of the entity

Contact details

Purpose

1.

Association de défense, d'éducation et d'information du consommateur (ADEIC)

3, rue de la Rochefoucauld

F-75009 Paris

Tel. (33) 144 53 73 93

Fax (33) 144 53 73 94

E-mail: adeicnat@adeic.asso.fr

Website: http://www.adeic.asso.fr

President: Patrick Mercier

General Secretary: Christian Huard

Protection of consumers' economic interests

2.

Association Force — Ouvrière Consommateur (AFOC)

141, avenue du Maine

F-75014 Paris

Tel. (33) 140 52 85 85

Fax (33) 140 52 85 86

E-mail: afoc@wanadoo.fr

Website: perso.wanadoo.fr/afoc

President: Jean-Claude Mailly

General Secretary: Raphaël Manzano

Protection of consumers' economic interests

3.

Association Léo Lagrange pour la défense des consommateurs (ALLDC)

153, avenue Jean-Lolive

F-93315 Pantin-Le-Pré-Saint-Gervais Cedex

Tel. (33) 148 10 65 65

Fax (33) 148 10 65 71

E-mail: leo.lagrange.consom@wanadoo.fr

Website: www.leolagrange-conso.org

President: Marc Lagae

General Secretary: Yves Blein

Protection of consumers' economic interests

4.

Association Etudes et Consommation (ASSECO-CFDT)

4, boulevard de la Villette

F-75955 Paris Cedex 19

Tel. (33) 142 03 81 14

Fax (33) 153 72 85 56

E-mail: asseco@cfdt.fr

Website: www.cfdt.fr/asseco

President: Yvonne Delemotte

General Secretary: René Machabert

Protection of consumers' economic interests

5.

Confédération Générale du Logement (CGL)

6/8, Villa Gagliardini

F-75020 Paris

Tel. (33) 140 31 90 22

Fax (33) 140 31 92 74

E-mail: CGL.Nat@wanadoo.fr

President: Henry de Gaulle

General Secretary: Pierre Perio

Protection of consumers' economic interests

6.

Confédération de la Consommation du Logement et du cadre de vie (CLCV)

17 rue Monsieur

F-75007 Paris

Tel. (33) 156 54 32 10

Fax (33) 143 20 72 02

E-mail: clcv@clcv.org

Website: www.clcv.org

President: Reine-Claude Mader

General Secretary: M.Alain Chosson

Protection of consumers' economic interests

7.

Conseil national des Associations Familiales Laïques (CNAFAL)

108, avenue Ledru-Rollin

F-75011 Paris

Tel. (33) 147 00 02 40

Fax (33) 147 00 01 86

E-mail: cnafal@wanadoo.fr

Website: www.cnafal.com

President: Michèle Fournier-Bernard

General Secretary: Eric Comparat

Protection of consumers' economic interests

8.

Confédération Nationale des Associations Familiales Catholiques (CNAFC)

28, place Saint-Georges

F-75009 Paris

Tel. (33) 148 78 81 61

Fax (33) 148 78 07 35

E-mail: cnafc-conso@afc.France.org

Website: www.afcfrance.org

President: Paul de Viguerie

Directeur: Olivier Braillon

Protection of consumers' economic interests

9.

Confédération Nationale du Logement (CNL)

8, rue Mériel

F-93104 Montreuil Cedex

Tel. (33) 148 57 04 64

Fax (33) 148 57 28 16

E-mail: cnl@lacnl.com

President: Jean-Pierre Giacomo

Administrateur: Philippe Denizot

Protection of consumers' economic interests

10.

Confédération Syndicale des Familles (CSF)

53, rue Riquet

F-75019 Paris

Tel. (33) 144 89 86 80

Fax (33) 140 35 29 52

E-mail: csf@csfriquet.org

Website: www.csfriquet.org

President: M.Christian Zytynski

General Secretary: François Édouard

Protection of consumers' economic interests

11.

Familles de France (FF)

28, place Saint-Georges

F-75009 Paris

Tel. (33) 144 53 45 90

Fax (33) 145 96 07 88

E-mail: conso@familles-de-france.org

Website: ,www.familles-de-france.org

President: Henri Joyeux

General Secretary: Olivier Degauquier

Protection of consumers' economic interests

12.

Familles Rurales (FR)

7, cité d'Antin

F-75009 Paris

Tel. (33) 144 91 88 88

Fax (33) 144 91 88 89

E-mail: famillesrurales@wanadoo.fr

Website: www.famillesrurales.org

President: Thierry Damient

Directeur: Jean-Yves Martin

Protection of consumers' economic interests

13.

Fédération nationale des Associations d'Usagers des transports (FNAUT)

32, rue Raymond-Losserand

F-75014 Paris

Tel. (33) 143 35 02 83

Fax (33) 143 35 14 06

E-mail: fnaut@wanadoo.fr

Website: perso.wanadoo.fr/fnaut

President: Jean Sivardière

General Secretary: Simone Bigorgne

Protection of consumers' economic interests

14.

Association pour l'Information et la Défense des Consommateurs Salariés de la CGT (INDECOSA-CGT

263, rue de Paris

F-93516 Montreuil Cedex

Tel. (33) 148 18 84 26

Fax (33) 148 18 84 82

E-mail: indecosa@cgt.fr

Website: www.cgt.fr/indecosa

President: Daniel Collet

General Secretary: Daniel Tournez

Protection of consumers' economic interests

15.

Organisation Générale des Consommateurs (ORGECO)

16, avenue du Château

F-94300 Vincennes

Tel. (33) 101 49 57 93 00

Fax (33) 143 65 33 76

E-mail: orgeco@wanadoo.fr

Website: perso.wanadoo.fr/orgeco/

President: Yves Sirot

Sécrétaire Général: Sylvie Martin-Pernot

Protection of consumers' economic interests

16.

Union fédérale des Consommateurs- Que Choisir (UFC-QUE CHOISIR)

11, rue Guénot

F-75011 Paris

Tel. (33) 143 48 55 48

Fax (33) 143 48 44 35

E-mail: mouvement@quechoisir.org

Website: www.quechoisir.org

President: Alain Bazot

Directeur: Jean-Louis Redon

Protection of consumers' economic interests

17.

Union Féminine Civique et Sociale (UFCS)

6, rue Béranger

F-75003 Paris

Tel. (33) 144 54 50 54

Fax (33) 144 54 50 66

E-mail: ufcsnational@wanadoo.fr

Website: www.ufcs.org

President: Chantal Jannet

General Secretary: Elisabeth Leveque

Protection of consumers' economic interests

18.

Union Nationale des Associations Familiales (UNAF)

28, place Saint-Georges

F-75009 Paris

Tel. (33) 149 95 36 00

Fax (33) 140 16 12 76

E-mail: nbrun@unaf.fr

Website: www.unaf.fr

President: Hubert Brin

Directeur: Monique Sassier

Protection of consumers' economic interests

19.

Direction générale de la concurrence, de la consommation et de la répression des fraudes (D.G.C.C.R.F.)

59, boulevard Vincent Auriol

F-75703 Paris cedex 13

Protection of consumer interests; enquiries; injunctions

ITALY

Name of the entity

Contact details

Purpose

1.

A.C.U. ASSOCIAZIONE CONSUMATORI UTENTI

Via Padre Luigi Monti, 20/C

I-20162 Milano (MI)

tel. (39)02-661 54 11

fax (39)02-642 52 93

associazione@consumatoriutenti.it

www.consumatoriutenti.it;

www.mangiosano.org

Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged owing to their physical, mental, economic, social or family situation (Art. 3 of the Statutes).

2.

ADICONSUM

ASSOCIAZIONE DIFESA CONSUMATORI E AMBIENTE

Via degli Ammiragli, 91

I-00161 Roma

tel. (39)06-441 70 21

fax (39)06-44 17 02 30

adiconsum@adiconsum.it

www.adiconsum.it

Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)

3.

ADOC — ASSOCIAZIONE DIFESA ORIENTAMENTO CONSUMATORI

Via Lucullo, 6

I-00187 Roma

tel. (39)06-4825849

fax (39)06-4819028

adoc@adoc.org

www.adoc.org

Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes).

4.

ADUSBEF — ASSOCIAZIONE PER LA DIFESA DEGLI UTENTI DEI SERVIZI BANCARI, FINANZIARI, POSTALI, ED ASSICURATIVI

Via Farini, 62

I-00185 Roma

tel. (39)06-48 18 632

fax (39)06-48 18 633

info@adusbef.it

www.adusbef.it

Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes).

5.

ALTROCONSUMO — ASSOCIAZIONE INDIPENDENTE DI CONSUMATORI

Via Valassina, 22

20159 Milano (MI)

tel. (39)02-668901

fax (39)02-66890288

pr@altroconsumo.it;

press@altroconsumo.it

www.altroconsumo.it

Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes).

6.

ASSOUTENTI — ASSOCIAZIONE NAZIONALE DEGLI UTENTI DEI SERVIZI PUBBLICI

Via Celimontana,38

I-00184 Roma (RM)

tel. (39)06-68 33 617

fax (39)06-68 67 434

info@assoutenti.it

www.assoutenti.it

Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes).

7.

C.T.C.U. — CENTRO TUTELA CONSUMATORI UTENTI — VERBRAUCHERZENTRALE SUDTIROL

Via Dodiciville, 2

I-39100 Bolzano (BZ)

tel. (39)0471-97 55 97

fax (39)0471-97 99 14

www.centroconsumatori.it;

www.euroconsumatori.org;

www.assicurarsibene.it

The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers' structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes).

8.

CITTADINANZATTIVA —

Via Flaminia, 53

I-00196 Roma

tel. (39)06-36 71 81

fax (39)06-36 71 83 33

procuratori@cittadinanzattiva.it

www.cittadinanzattiva.it

A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).

9.

CODACONS–COORDINAMENTO DELLE ASSOCIAZIONI PER LA TUTELA DELL'AMBIENTE E LA DIFESA DEI DIRITTI DI UTENTI E CONSUMATORI

Viale Mazzini, 73

I-00195 Roma

tel. (39)06-37 25 809

fax (39)06-37 01 709

codacons.info@tiscali.it

www.codacons.it

Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes).

10.

CODICI — CENTRO PER I DIRITTI DEL CITTADINO

Viale Guglielmo Marconi, 94

I-00146 Roma

tel. (39)06-55 30 18 08

fax (39)06-55 30 70 81

codicin@codici.org

www.codici.org

Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes).

11.

CONFCONSUMATORI _CONFEDERAZIONE GENERALE DEI CONSUMATORI

Via G. Mazzini, 43

I-43100 Parma (PR)

tel. (39)052-12 30 134

fax (39)052-28 57 17

confcons@tin.it

www.confconsumatori.it

Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes).

12.

FEDERCONSUMATORI — FEDERAZIONE NAZIONALE DI CONSUMATORI E UTENTI

Via Palestro, 11

I-00185 Roma

tel. (39)06-42 02 07 55

fax (39)06-47 42 48 09

federconsumatori@federconsumatori.it

www.federconsumatori.it

Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes).

13.

LA CASA DEL CONSUMATORE

Via Bobbio, 6

I-20125 Milano (MI)

tel. (39)02-28 38 92 82

fax (39)02-28 38 93 43

info@casadelconsumatore.it

www.casadelconsumatore.it

Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes).

14.

LEGA CONSUMATORI

Via delle Orchidee, 4/A

I-20147 Milano (MI)

tel. (39)02-48 30 36 59

fax (39)02-48 30 26 11

ufficiostampa@legaconsumatori.it

www.legaconsumatori.it

Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers' and tenant farmers' movement, favouring forms of cooperation based on shared and mutual experience (Art. 3 of the Statutes).

15.

MOVIMENTO CONSUMATORI

Via Piemonte, 39/A

I-00187 Roma

tel. (39)06-48 80 053

fax (39)06-48 20 227

info@movimentoconsumatori.it

www.movimentoconsumatori.it

Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes).

16.

MOVIMENTO DIFESA DEL CITTADINO — onlus

Via Quintino Sella, 41

I-00187 Roma

tel. (39)06-86 39 92 08

fax (39)06-86 38 84 06

info@mdc.it

www.helpconsumatori.it

Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes).

17.

UNIONE NAZIONALE CONSUMATORI

Via Duilio, 13

I-00192 Roma

tel. (39)06-32 69 531

fax (39)06-32 34 616

info@consumatori.it

www.consumatori.it

Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes).

18.

ASSOCONSUM ONLUS.

Via Lombardia, 30

00187 Roma

Tel. 06 42009318

Fax 06 42009322

Email: info@asso-consum.it

www.asso-consum.it

In the years immediately after it was founded, Asso-consum was mainly active in the parliamentary field: between 2002 and 2007, at least 600 parliamentary questions were prompted by its reports.

As it gradually recruited more staff, it acquired the additional capacity to provide assistance, guidance and training for consumers (both members and non-members) and also free legal advice in the following areas: credit and savings, contracts, telecommunications, transport, class actions, health, tourism, the environment, food and privacy.

Asso-Consum has recently been involved in initiatives of national significance: namely, the negotiations with Costa Crociere on compensation for the Concordia passengers, the presentation of the referendum on abolishing the reimbursement of political parties' election expenses and the class action against the Banca di Campania in respect of commission charged on highest debit balances.

CYPRUS

Name of the entity

Contact details

Purpose

1.

Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism

Tel.: (357) 22 86 71 53

Fax: (357) 22 37 51 20

Email: perm.sec@mcit.gov.cy

The aim of the service is to safeguard consumers' health, safety and economic interests. The service is responsible for both the adoption of EU Directives and the application of harmonized legislation.

2.

Cypriot Consumers Association

Tel.: (357) 22 51 61 12/3/4

Fax: (357) 22 51 61 18

Email: cyconsas@spidernet.net and cca@spidernet.net

www.cyprusconsumers.org.cy

The aim of the association is to defend consumers' rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations.

3.

Cyprus Consumers and Quality of Life

Tel.: (357) 22 31 31 11

(357) 22 46 30 03

Fax: (357) 22 46 30 77

Email: consumersunion@cytanet.com.cy

www.consumersunion.org.cy

The aim is to defend and to promote all consumers' interests indiscriminately and to safeguard their rights to a comfortable and healthy life in a sustainable and developed environment.

LATVIA

Name of the entity

Contact information

Purpose

1.

Patērētāju tiesību aizardzības centrs

Tālr: (371) 73 38 026

Fakss: (371) 73 38 024

E-pasts: tpkc@apollo.lv

www.ptac.gov.lv

To implement the protection of consumer rights and interests.

LITHUANIA

Name of the entity

Contact information

Purpose

1.

Nacionalinė vartotojų teisių apsaugos taryba prie Teisingumo ministerijos

Vilniaus g. 25,

LT-01119, Vilnius, Lietuva

Tel.: (370) 52 62 67 51

Fax.: (370) 52 79 14 66

El. p. taryba@nvtat.lt

www.nvtat.lt

The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights.

LUXEMBOURG

Name of the entity

Contact details

Purpose

1.

Union luxembourgeoise des consommateurs nouvelle asbl

55, rue des Bruyères

L-1274 Howald

Tel: (352) 49 60 22-1

Fax: (352) 49 49 57

E-mail: ulc@pt.lu

Website: www.ulc.lu

Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities.

2.

Automobile Club du Grand-Duché de Luxembourg asbl

54, route de Longwy

L-8007 Bertrange

Tel.: (352) 45 00 45-1

Fax: (352) 45 04 55

E-Mail: acl@acl.lu

www.acl.lu

Protects and promotes the interests of car drivers as consumers.

HUNGARY

Name of the entity

Contact details

Purpose

1.

Fogyasztóvédelmi Egyesületek Országos Szövetsége

Logodi u. 22-24

H-1012 Budapest,

Tel.: (36) 1 31 17 030

Fax: (36)1 33 17 386

E-mail: baranovszky@ofe.hu

Contact: dr. Baranovszky György, President

Representation and protection of the interests of Hungarian consumers.

Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.

2.

Országos Fogyasztóvédelmi Egyesület (OFE)

Balaton u. 27

H-1055 Budapest

Tel.: (36) 1 31 17 030

Fax: (36) 1 33 17 386

General representation and protection of consumer interests and enforcement of their rights. Collaborates on formulating and legislating consumer protection policy and setting official prices; assists with obtaining legal redress.

3.

Magyar Energiafogyasztók Szövetségenek (MESZ)

Fö u. 68

H-1027 Budapest

Tel.: (36)1 22 41 478

Fax: (36)1 22 41 478

Represents, protects and enforces the interests of Hungarian energy consumers. Collaborates on the regulation of matters of energy management concerning small and large consumers and provides legal advice.

4.

Csepeli Fogyasztóvédelmi Egyesület

Petz Ferenc u. 8

H-1211 Budapest

Tel.: (36)1 42 54 507

Fax: (36)1 42 54 507

General representation and protection of consumer interests and enforcement of their rights.

5.

Magyar Autóklub Egyesület (MAK)

Rómer Flóris u. 4/a

H-1024 Budapest

Tel.: (36) 134 51 800

Fax: (36) 1 34 51 801

Protection of the motoring interests of association members.

6.

Csalán Környezet és Természetvédö Egyesület

Kossuth L. u. 1, II/2

H- 8200 Veszprém

Tel.: (36)-88 57 83 90

Fax: (36) 88 57 83 91

E-Mail: csalan@csalan.hu

Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.

7.

Fogyasztói Jogérvényesítő Szervezet (FJSZ)

Thaly Kálmán utca 22-24.1./4.

1096 Budapest

E-Mail: info@fjsz.hu

Representative: Dr. Márk Erdélyi, President

The aim of the organisation is to enforce consumers' rights; to expose infringements affecting consumers; safeguard consumers' interests; raise awareness of consumers' rights; support consumer protection activities carried out by the state and other bodies; to extend consumers' rights, and take steps to make protection more effective.

8.

Pénzügyi Ismeretterjesztő és Érdek-képviseleti Egyesület (PITEE)

Mátyás tér 17. 3. 9.

1084 Budapest,

e-mail: pite2008@gmail.com

Representative: Dr Dénes Lázár, President

Developing consumer awareness; understanding, knowledge and protection of local and national consumer interests; shaping and developing national consumer behaviour; examining, presenting and researching consumer behaviour; providing consumer protection services, promoting consumer information and lobbying, helping to make consumer protection more effective; supporting consumers in legal disputes with utility companies, telecommunication companies, financial institutions, financial service providers, insurance companies, insurance brokers, parking companies, travel agents, estate agents and all other commercial companies.

MALTA

Name of the entity

Contact Details

Purpose

1.

Malta Competition and Consumer Affairs Authority

Godwin Mangion

Director General

Malta Competition and Consumer Affairs Authority (MCCAA)

Mizzi House

National Road

Blata l-Bajda HMR9010

Malta

e-mail: godwin.mangion@gov.mt

tel: +356 21496919

To enforce the corresponding national legislation transposing:

Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive;

Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts;

Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive);

Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive;

Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts;

Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.

2.

Malta Tourism Authority

Marie Louise Mangion

Director

Malta Tourism Authority

Auberge d'Italie

Triq il-Merkanti

Valletta

Malta

Tel: 22915045/22915058

Email: marie-louise.mangion@gov.mt

To enforce the corresponding national legislation transposing:

Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis;

Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours.

Both Directives have been transposed to by virtue of the Malta Travel and tourism Services Act (Cap. 409).

3.

Broadcasting Authority

7, Mile End Road

Ħamrun

Malta

Tel: +356 21 221281

Fax: +356 21 240855

Email: kaquilina@ba-malta.org

To enforce the corresponding national legislation transposing Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities (and as subsequently amended).

4.

Medicines Authority

Patricia Vella Bonanno

Chief Executive Officer

203, Level 3,

Rue D'Argens,

Gżira GŻR 1368,

MALTA

Tel: (+356) 2343 9112

Fax: (+356) 2343 9161

Email: patricia.vella@gov.mt

To enforce the corresponding national legislation transposing Council Directive 92/28/EEC of 31 March 1992 regarding advertising of medicinal products for human use.

The Medicines Products (Injunction to advertising) Regulations, 2008 are foreseen to be published in the Government Gazette of Malta in January/February 2008.

5.

Malta Communications Authority

Philip Micallef

Chairman

Malta Communications Authority

Valletta Waterfront

Pinto Wharf

Floriana FRN1913

Tel: +356 2133 6840

Fax: +356 2133 6846

E-mail: philip.a.micallef@mca.org.mt

website: www.mca.org.mt

To enforce the corresponding national legislation transposing:

 

Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market.

 

Electronic Commerce (General) Regulations (LN251/06), Regulation 15

 

Regulations made in accordance with Article 25 of the Electronic Commerce Act (Cap. 426)

6.

L-Ghaqda tal-Konsumaturi [Consumer Association — Malta]

Consumers' Association — Malta,

43/10, St.Zachary Street

Valletta, VLT 04,

Malta

Tel: 00356 21239091

Tel: 00356 79836128

President

Mr. Benny Borg Bonello

info@camalta.org.mt

bborgbonello@camalta.org.mt

To enforce the corresponding national legislation transposing: — Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive; — Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive; — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.

7.

Association For Consumer Rights (Malta)

Pope Pius XII, Flat 4, Mountbatten Street, Blata l-Bajda

Hamrun HMR 1579, Malta

Tel: 356 21246289

Email: associationforconsumerrights@gmail.com

President

Stefan Xuereb

Email: stefan@camalta.org

Tel No: 21432661

Mobile: 79233333

Hon General Secretary

Grace Attard

Email: grace.attard@gmail.com

Tel no: 356 21488391

Mobile no: 356 99225445

To enforce the corresponding national legislation transposing: — Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive; — Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive; — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.

NETHERLANDS

Name of the entity

Contact details

Purpose

1.

Consumentenbond

Enthovenplein 1

Postbus 1000

NL-2500 BA Den Haag

Nederland

Tel. (31-70) 445 45 45

Fax (31-70) 445 45 96

1e)

Koos Peters, kpeters@consumentenbond.nl

2e)

Wibo Koole, wkoole@consumentenbond.nl

Website: www.consumentenbond.nl

Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society.

AUSTRIA

Name of the entity

Contact details

Purpose

1.

Wirtschaftskammer Österreich

Wirtschaftskammer Österreich

Wiedner Hauptstraße 63

A-1045 Wien

Tel. (43-1) 501 05 42 96

Fax (43-1) 50 20 62 43

E-mail: huberta.maitz-strassnig@wko.at

Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG.

2.

Bundesarbeitskammer

Bundesarbeitskammer

Prinz-Eugen-Straße 20-22

A-1040 Wien

Tel. (43-1) 501 65 25 50

Fax (43-1) 501 65 25 32

E-mail: helmut.gahleitner@akwien.or.at

Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

3.

Präsidentenkonferenz der Landwirtschaftskammern Österreichs

Präsidentenkonferenz der Landwirtschaftskammern Österreichs

Löwenstraße 12

A-1010 Wien

Tel. (43-1) 534 41 85 00

Fax (43-1) 534 41 85 09

E-mail: pkrecht@pklwk.at

Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

4.

Österreichischer Gewerkschaftsbund

Österreichischer Gewerkschaftsbund

Hohenstaufengasse 10-12

A-1010 Wien

Tel. (43-1) 53 44 44 05

Fax (43-1) 53 44 45 52

E-mail: thomas.maurer-muehlleitner@oegb.or.at

Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

5.

Verein für Konsumenteninformation

Verein für Konsumenteninformation

Mariahilferstraße 81

A-1010 Wien

Tel. (43-1) 58 87 73 33

Fax (43-1) 588 77 75

E-mail: pkolba@vki.or.at

Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

6.

Österreichischer Landarbeiterkammertag

Österreichischer Landarbeiterkammertag

Marco d'Aviano-Gasse 1

A-1015 Wien

Tel. (43-1) 512 23 31

Fax (43-1) 512 23 31/ 70

E-mail: oelakt@netway.at

Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees' section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.

7.

Österreichischer Seniorenrat

(Bundesaltenrat Österreichs

Österreichischer Seniorenrat

(Bundesaltenrat Österreichs)

Sperrgasse 8-10/III

A-1150 Wien

Tel. (43-1) 892 34 65

Fax (43-1) 892 34 65/24

E-mail: kontakt@seniorenrat.at

Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.

8.

Schutzverband gegen den unlauteren Wettbewerb

Schutzverband gegen den unlauteren Wettbewerb

Schwarzenbergplatz 14

A-1040 Wien

Tel. (43-1) 514 50 32 92

Fax (43-1) 505 78 93

E-mail: office@schutzverband.at

Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

POLAND

Name of the entity

Contact details

Purpose

1.

Rzecznik Praw Obywatelskich

Biuro Rzecznika Praw Obywatelskich

Al. Solidarności 77

PL-00-090 Warszawa

tel.: centrala: (48 22) 551-77-00

tel.: przyjęcia interesantów: (48 22) 551-77-60; 551-78-11

fax: (48 22) 827-64-53

Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts.

His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No. 14 p. 147)

The Commissioner for Citizens' Rights takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights.

2.

Rzecznik Ubezpieczonych

Biuro Rzecznika Ubezpieczonych

Aleje Jerozolimskie 44

PL-00 – 024 Warszawa

Tel. (48 22) 33 37392

(48 22) 33 37328

Fax: (48 22) 33 37 329

E mail: rzecznik@rzu.gov.pl

The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on:

individual matters, at the request of the policyholder;

general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;

non-compliant insurance services provided by insurers.

In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance.

3.

Rzecznik Konsumentów

Miejski/Powiatowy Rzecznik Konsumentów — some 360 throughout the country

Miejski Rzecznik Konsumentów w Warszawie

Ul. Górskiego 7

PL-00-033 Warszawa

T: (48 22) 826 17 12;

T/F: (48 22) 827 76 37

e-mail: mrothert@warszawa.um.gov.pl

konsument@warszawa.um.gov.pl

Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection.

The main responsibilities of the Consumer Ombudsman are:

1)

to ensure free consumer advice and legal information in the field of consumer protection;

2)

to propose new regulations and changes to regulations in local legislation in the field of consumer protection;

3)

to take action against businesses in cases concerning the protection of consumer rights and interests;

4)

to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;

5)

to undertake other tasks as described in the Act or in specific regulations.

The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress.

4.

Organizacje Konsumenckie

1)

Federacja Konsumentów

Rady Krajowej Federacji Konsumentów:

Plac Powstańców 1

PL-00-030 Warszawa,

tel./fax: (48 22) 827 51 05,

www.federacja-konsumentow.org.pl

E-mail: biuro@federacja-konsumentow.org.pl

Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy.

The organisations mentioned in section 1 have the right to:

1)

express their opinion on draft legislation and other documents concerning consumer rights and interests;

2)

develop and promote consumer education programmes;

3)

carry out tests of products and services and publish the results of such tests;

4)

publish magazines, research projects, brochures and leaflets;

5)

run a free consumer advice service and provide free help to consumers in settling their claims, unless the organisation's rules of operation require a fee to be charged for such services;

6)

participate in standardisation work;

7)

complete assignments on a national level in the field of consumer protection, as commissioned by national and local government bodies;

8)

apply for subsidies from public funds to undertake the assignments specified in point 7 above.

2)

Stowarzyszenie Konsumentów Polskich

ul. Nowowiejska 25,

PL-00-665 Warszawa

tel.: (48 22) 660 52 71

fax: (48 22) 825 68 31

e-mail: consumer@skp.pl

http://www.skp.pl/

PORTUGAL

Name of the entity

Contact details

Purpose

1.

Associação de Consumidores da Região Autónoma dos Açores

Telf.: (351) 296 62 97 26

Fax: (351) 296 62 97 26

Email: secretariadodeangradoheroismo@acra.pt

consumidores@acra.pt

web site: www.acra.pt

 

Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests;

 

Conduct studies and issue opinions, processing and publishing them when necessary;

 

Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General;

 

Undertake or order analyses, tests and other examinations on the quality of products;

 

Promote various types of meetings to discuss problems that affect Consumers.

2.

Associação de Consumidores de Portugal

Tel. (351) 239 40 48 40

Fax: (351) 239 40 47 38

Email: acop.geral@mail.telepac.pt

Website: http://planeta.clix.pt/acop

 

Protection of consumers that are its members and consumers in general;

 

Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law;

 

Study all issues that are of interest to consumers and seek solutions to them.

3.

Associação de Consumidores de Setúbal

Tel. (351) 265 23 79 70

Fax (351) 265 23 79 70

Email: acset-setubal@iol.pt

Defend consumers in general.

4.

DECO — Associação Portuguesa para a Defesa dos Consumidores

Rua Artilharia Um, n.o 79 - 4o

1269-160 LISBOA

Tel: 21 371 02 00

Fax: 21 371 02 99

E-mail: decolx@deco.pt

Web: www.deco.proteste.pt

The purpose of this association is to defend the rights and legitimate interests of consumers

ROMANIA

Name of the entity

Contact details

Purpose

1.

Asociatia pentru Protectia Consumatorilor din România (APC — România)

APC Romania

Intr. Licurici 2, Bloc 2, Ap. 2, Sector 3, Bucureşti, România, RO-030894

Tel/fax: +40-(21)-311.02.43

Email: office@apc-romania.ro

Web: www.apc-romania.ro

Represents consumers and promotes their interests, offers information for consumers and provides education.

SLOVENIA

Name of the entity

Contact details

Purpose

1.

Društvo za varstvo potrošnikov Maribor

Tel.: (386 2) 251 68 83

Trubarjeva 3

SLO - 2000 Maribor

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

2.

Mednarodni inštitut za potrošniške raziskave

Tel.: (386 1) 474 06 00

Fax.: (386 1) 433 33 71

Mipor@zps-zveza.si

Frankopanska 5

SLO – 1000 Ljubljana

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

3.

Obalno združenje potrošnikov Koper

Tel.: 386 5 628 87 50

Fax.: 386 5 654 08 80

ks_zusterna@siol.net

Dolga reber 5,

SLO - 6000 Koper

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

4.

Varstvo potrošnikov Celje

Tel.: (386 3) 541 26 05

Fax.: (386 3) 492 35 11

janez.tercek@triera.net

Gledališka ul. 2

p.p. 297

SLO – 3000 Celje

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

5.

Zavod za varstvo potrošnikov

Tel.: (386 1) 256 88 77

Fax.: (386 1) 256 88 77

varstvo.potrosnikov@siol.net

Koprska 94

SLO – 1000 Koper

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

6.

Združenje potrošnikov Gorenjske Kranj

Tel.: (386 4) 236 25 40

andrej.tavcar2@guest.arnes.si

Bertoncljeva 23

SLO – 4000 Kranj

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

7.

Združenje potrošnikov Posavja

Fax.: (386 7) 814 91 49

metod.tekavcic@guest.arnes.si

Cesta Krških žrtev 23

SLO – 8270 Krško

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

8.

Združenje potrošnikov Pomurja

Tel.: (386 2) 5349 390

Fax.: (386 2) 5349 391

zdr.pot.pom@siol.net

Trg zmage 4

SLO – 9000 Murska Sobota

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

9.

Združenje potrošnikov Primorske

Tel.: (386 5) 333 41 43

Fax.: (386 5) 334 651

toni.podbrscek@email.si

Ur. Gradnikove brigade 33

SLO - 5000 Nova Gorica

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

10.

Združenje potrošnikov Zasavja

Tel.: (386 3) 566 90 40

Fax.:( 386 3) 566 90 41

tanja.drnovsek@siol.net

Cesta zmage 33

SLO – 1410 Zagorje ob Savi

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

11.

Zveza potrošnikov Slovenije — društvo

Tel.: (386 1) 474 06 00

Fax.: (386 1) 433 33 71

zps@zps-zveza.si

Frankopanska 5

SLO – 1000 Ljubljana

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

12.

Zveza potrošniških združenj Slovenije

Tel.: (386 2) 534 93 90

Fax.: (386 2) 534 93 91

zdr.pot.pom@siol.net

Trg zmage 4

SLO – 9000 Murska sobota

Non-governmental consumer organisation

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

13.

Gospodarska zbornica Slovenije

Tel.: (386 1) 589 80 00

Fax.: (386 1) 589 81 00

infolink@gzs.si

Dimičeva 13

SLO – 1000 Ljubljana

Chamber of Commerce of Slovenia

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

14.

Obrtna zbornica Slovenije

Tel.: (386 1) 583 05 00

Fax: (386 1) 505 43 73

obrtna.zbornica@ozs.si

Celovška 71

SLO – 1000 Ljubljana

Chamber of Craft of Slovenia

According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.

SLOVAKIA

Name of the entity

Contact details

Purpose

1.

Združenie slovenských spotrebiteľov

Palisády 22,

Bratislava

Tel. (421) 2 54 41 11 48

Fax. (421 2 54 41 11 48

E-mail: zss@zss.sk

web: www.isnet.sk/zss

Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers.

2.

Ochrana spotrebiteľa Oravy

Obrancov mieru 2,

Dolný Kubín

Tel. (421) 435 88 61 23

Mob. (421) 907 24 21 11

E-mail: osodk@centrum.sk

Mediating solutions in disputes between consumers and sellers.

3.

Asociácia užívateľov služieb

Skuteckého 30, Banská Bystrica

Tel. (421) 484 13 87 08

E-mail: asubb@centrum.sk

www: www.asu.sk

Representation of consumer interests in court.

4.

Infospot, informačné a spotrebiteľské centrum

Žabotova 2,

Bratislava

Tel. (421 252 49 19 11

Mob. (421) 905 25 00 05

E-mail: infospot@vnet.sk

Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration.

5.

Spotrebiteľská informačná agentúra

Horný val 24,

Žilina

Tel. (421) 415 62 59 92

Fax. (421) 415 00 08 33

E-mail: terc@slovanet.sk

Resolving consumer disputes through out of court settlements; representation of consumers in court.

6.

Združenie na ochranu práv spotrebiteľov v Poprade

Šrobárova 2676/30,

Poprad

Tel. (421) 908 32 74 64

E-mail: ochpp@pobox.sk

Protection of consumer rights at the place of settlement; representation of consumers in court.

7.

Združenie bratislavských spotrebiteľov

Stavbárska 60,

Bratislava

Tel. (421) 903 84 72 92

E-mail: zbs@pobox.sk

Representation of consumers and the submission of requests for court orders.

8.

Združenie občianskej sebaobrany

Mraziarenská 3,

Bratislava

Tel. (421) 255 41 01 75

Mob. (421) 904 88 32 49 /

(421) 903 70 34 73

E-mail: sebaobrana@szm.sk

web: www.sebaobrana.szm.sk

Representation of consumers in consumer disputes especially for monopoly supply services.

9.

Asociácia spotrebiteľských subjektov Slovenska

Ul. 17. Novembra 14,

Stará Ľubovňa

Tel. (421) 52 432 60 47

Fax. (421) 52 432 60 47

E-mail: asociaciask@stonline.sk

web: www.spotrebiteliask.sk

Provision of advisory services; help for consumers in court.

10.

Regionálne združenie spotrebiteľov Regionspot

Kapisztoryho 1,

Nové Zámky

Tel. (421) 35 42 32 64

Provision of advisory services; help for consumers in court

11.

Združenie na ochranu práv spotrebiteľov vlastníkov a nájomcov bytov

Ipeľská 5

Bratislava 821 07

E-mail: znos@post.sk

Protection of consumer rights of owners and renters of flats

12.

European Information Society Institute, o.z. (EISI)

Dobrianskeho 1580,

Vranov nad Topľou

E-mail: eisi@eisionline.org

Web: www.eisonline.org

Protection of consumer rights and interests. Provision of advisory service, resolving consumers disputes through out of court settlements, representation of consumers in court. Educate consumers, raise consumer awareness.

13.

Spoločnosť ochrany spotrebiteľov S.O.S. Poprad

Nábrežie Jána Pavla II. 439/16

058 01 Poprad

e-mail: info@sospotrebitelov.sk

web: www.sospotrebitelov.sk

tel.: 00421 52 286 1300

alternative dispute resolution and online dispute resolution, collective redress, advocacy, education and publishing activities, daily advisory centre for consumers, national and international activities focused on consumer rights protection and better enforcement of the law

FINLAND

Name of the entity

Contact details

Purpose

1.

Kuluttaja-asiamies

Tel. (358 9) 772 61

Fax (358 9) 772 67 557

E-mail posti@kuluttajavirasto.fi

web: www.kuluttajavirasto.fi

 

Supervises marketing aimed at consumers and consumer contract conditions;

 

Also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors.

2.

Kuluttajat — Konsumenterna ry

Tel. (358 9) 877 50 120

Fax (358 9) 877 50 120

E-mail: info@kuluttajat-konsumenterna.fi

web: www.kuluttajat-konsumenterna.fi

Monitors the effectiveness and progress of consumer protection.

3.

Suomen Kuluttajaliitto

Tel. (358 9) 454 22 10

Fax (358 9) 454 22 120

E-mail suomen@kuluttajaliitto.fi

web: www.kuluttajaliitto.fi

Monitors consumers' market interests using civil action.

4.

Kuluttajavirasto

Tel. (358 9) 772 61

Fax (358 9) 772 67 557

E-mail posti@kuluttajavirasto.fi

web: www.kuluttajavirasto.fi

Monitors package travel and security for this.

5.

Rahoitustarkastus

Tel (358 10) 831 51

Fax (358 10) 831 53 28

E-mail rahoitustarkastus@rahoitustarkastus.fi

web: www.rahoitustarkastus@fi

Supervises consumer credit marketing and contract conditions, together with the consumer ombudsman.

6.

Lääkelaitos

Tel. (358 9) 47 33 41

Fax (358 9) 71 44 69

E-mail kirjaamo@nam.fi

web: www.laakelaitos.fi

Supervises advertising of medicines.

7.

Sosiaali- ja terveydenhuollon tuotevalvontakeskus

Tel. (358 9) 396 72 70

Fax (358 9) 39 67 27 97

web: www.sttv.fi

Supervises tobacco and alcohol advertising.

8.

Viestintävirasto

Tel. (358 9) 69 661

Fax (358 9) 69 66 410

E-mail kirjaamo@ficora.fi

web: www.ficora.fi

Monitors television and radio advertising, taking into account:

regulations on ethical principles and the protection of minors which affect advertising and television advertising;

alcohol and tobacco advertising.

9.

Vakuutusvalvontavirasto

Tel. (358 9) 415 59 50

Fax (358 9) 415 59 660

E-mail kirjaamo@vakuutusvalvonta.fi

web www.vakuutusvalvonta.fi

Supervises insurance marketing and the use of insurance conditions.

SWEDEN

Name of the entitiy

Contact details

Purpose

1.

Konsumentverket/Konsumentombudsmannen

Tel: ( 46) 8 429 05 00

Fax: (46) 8 429 89 00

E-mail: konsumentverket@konsumentverket.se

Web: www.konsumentverket.se

The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers' interests.

UK

Name of the entity

Contact details

Purpose

1.

Competition and Markets Authority (CMA)

Tel. 0203 738 6000

The Competition and Markets Authority

Victoria House

34-63 Southampton Row

London

WC1B 4AD

United Kingdom

www.gov.uk/government/organisations/competition-and-markets-authority

general.enquiries@cma.gsi.gov.uk

The CMA is a non-ministerial Government department which works to promote competition for the benefit of consumers. It aims to make markets work well for consumers, businesses and the economy.

2.

The Information Commissioner's office (formerly The Information Commissioner)

Tel. 01625 545 700

Fax 01625 524 510

Information Commissioner's OfficeWycliffe House

Water Lane

Wilmslow Cheshire

SK9 5AF

United Kingdom

http://www.informationcommissioner.gov.uk

mail@ico.gsi.gov.uk

The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts.

3.

The Civil Aviation Authority

Tel. 020 7379 7311

Civil Aviation Authority

CAA House

45-59 Kingsway

London

WC2B 6TE

United Kingdom

http://www.caa.co.uk

The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers.

4.

The Office of Gas and Electricity Markets (formerly the Gas and Electricity Markets Authority)

Tel. 020 7901 7000

Fax 020 7901 7066

Ofgem

9 Millbank

London SW1P 3GE

United Kingdom

http://www.ofgem.gov.uk/ofgem/index.jsp

enquiries@energywatch.org.uk

The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers.

5.

The Office for the Regulation of Electricity and Gas (Northern Ireland) (formerly the Director-General of Electricity Supply for Northern Ireland)

Tel. 02890 311575

The Office for the Regulation of Electricity and Gas (Northern Ireland)

Brookmount Buildings

42 Fountain Street

Belfast

BT1 5EE

United Kingdom

http://ofreg.nics.gov.uk/index.html

The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers.

6.

The Office of Communications

Tel. 0845 456 3000

Fax 0845 456 3333

The Office of Communications

Riverside House

2a Southwark Bridge Road

London SE1 9HA

United Kingdom

http://www.ofcom.org.uk

contact@ofcom.org.uk

The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services.

7.

The Office of Water Services (formerly the Director-General of Water Services)

Tel. 0121 625 1300/1373

Fax 0121 625 1400

Office of Water Services

Centre City Tower

7 Hill Street

Birmingham B5 4UA

United Kingdom

http://www.ofwat.gov.uk

enquiries@ofwat.gsi.gov.uk

The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers' interests on pricing and service standards and adjudicates disputes.

8.

The Office of Rail Regulation (formerly the Rail Regulator)

Tel. 020 7282 2000

Fax 020 7282 2040

The Office of Rail Regulation

1 Waterhouse Square

138-142 Holborn

London

EC1N 2TQ

United Kingdom

http://www.rail-reg.gov.uk

Responsible for regulating railways in Great Britain. The office's responsibilities include protecting the interests of users of railway services.

9.

Every weights and measures authority in Great Britain

204 separate organisations. Please contact the Office of Fair Trading in the first instance:

Tel. 0207 211 8000

The Office of Fair Trading

Fleetbank House

2-6 Salisbury Square

London

EC4Y 8JX

United Kingdom

www.oft.gov.uk

enquiries@oft.gsi.gov.uk

Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business.

10.

The Department of Enterprise, Trade and Investment in Northern Ireland

Tel. 028 9052 9900

Department of Enterprise, Trade and Investment

Netherleigh Massey Avenue

Belfast BT4 2JP

United Kingdom

http://www.detini.gov.uk

information@detini.gov

DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business

11.

The Financial Conduct Authority

Tel. 020 7066 1000

The Financial Conduct Authority

25 The North Colonnade,

Canary Wharf,

London E14 5HS

United Kingdom

http://www.fca.org.uk

The FCA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers.


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