This document is an excerpt from the EUR-Lex website
The directive covers all financial services, including credit cards, investment funds, insurance and personal pension plans, that can be sold to consumers through distance-selling channels such as by telephone, fax and the internet.
The directive guarantees protection to the consumer, including:
Review of the directive
The review of the directive was included in the 2020 commission work programme (Annex II – REFIT initiatives, ‘A New Push for European Democracy’). An evaluation of the directive was also published in 2020.
It has applied since 9 October 2002 and had to become law in the Member States by 9 October 2004.
For further information, see:
Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of consumer financial services and amending Council Directives 90/619/EEC and directive 97/7/EC and 98/27/EC (OJ L 271, 9.10.2002, pp. 16–24).
Successive amendments to Directive 2002/65/EC have been incorporated in the basic text. This consolidated version is for reference purpose only.
Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (OJ L 304, 22.11.2011, pp. 64–88).
See consolidated version.
Communication from the Commission to the Council and the European Parliament – Review of the distance marketing of consumer financial services Directive (2002/65/EC) (COM(2009) 626 final of 20.11.2009).
last update 14.02.2022