This document is an excerpt from the EUR-Lex website
Document 32015R2120
Open internet access and intra-EU communications
Regulation (EU) 2015/2120 laying down measures concerning open internet access
Open internet access
Internet providers are required to treat all traffic equally when providing internet access services:
Providers are allowed to use reasonable traffic-management measures, but these must be transparent, non-discriminatory, proportionate and not be based on commercial considerations.
Traffic-management measures must not monitor specific content and must not be in place any longer than necessary. Measures going beyond such reasonable traffic management (for example, blocking or throttling) are prohibited, except for a limited number of cases defined in the regulation.
Agreements on services requiring a specific level of quality are allowed, provided they are not a replacement for internet access and do not reduce the availability or quality of the internet access services.Internet access service providers should inform customers about:
Retail charges for regulated intra-EU communications
It has applied since 30 April 2016.
For further information, see:
Regulation (EU) 2015/2120 of the European Parliament and of the Council of 25 November 2015 laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union (OJ L 310, 26.11.2015, pp. 1–18).
Successive amendments to Regulation (EU) 2015/2120 have been incorporated into the original text. This consolidated version is of documentary value only.
Regulation (EU) 2018/1971 of the European Parliament and of the Council of 11 December 2018 establishing the Body of European Regulators for Electronic Communications (BEREC) and the Agency for Support for BEREC (BEREC Office), amending Regulation (EU) 2015/2120 and repealing Regulation (EC) No 1211/2009 (OJ L 321, 17.12.2018, pp. 1–35).
Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) (OJ L 321, 17.12.2018, pp. 36–214).
See consolidated version.
Commission Implementing Regulation (EU) 2016/2286 of 15 December 2016 laying down detailed rules on the application of fair use policy and on the methodology for assessing the sustainability of the abolition of retail roaming surcharges and on the application to be submitted by a roaming provider for the purposes of that assessment (OJ L 344, 17.12.2016, pp. 46–62).
See consolidated version.
last update 21.06.2022