ANNEX

RAIL MARKET MONITORING QUESTIONNAIRE

Background information

Member State: ☐ BE ☐BG ☐ CZ ☐ DK ☐ DE ☐ EE ☐ IE ☐ EL ☐ ES ☐ FR ☐ HR ☐ IT ☐ CY ☐ LV ☐ LT ☐ LU ☐ HU ☐ MT ☐ NL ☐ AT ☐ PL ☐ PT ☐ RO ☐ SI ☐ SK ☐ FI ☐ SE ☐ UK ☐ NO Reporting period: ☐☐/☐☐/☐☐ — ☐☐/☐☐/☐☐ Responsible authority: Contact email address:

Member States whose national currency is not the euro should use the average exchange rate over the reporting period to convert monetary values from their currency into euros. The exchange rate used should be indicated below.

1 ☐☐☐ = ☐,☐☐☐☐ EUR

Questions marked with an asterisk (*) are optional.

Where the reporting obligations in this Annex refer to railway undertakings, they shall not apply to railway undertakings which only operate urban, suburban or regional services on local and regional stand-alone networks as referred to in Article 2(1) of Directive 2012/34/EU.

1.   Infrastructure charging

1.1.   Average track access charges (TACs) per train-km for different categories of train

The table should be filled in only for the categories of train in use in the reporting Member State. Where arithmetic averages cannot be calculated, an estimate of the TACs of different categories of train can be given. The method used to calculate or estimate the TACs should be explained in box 1.5 (1).

Train category (only if in use in the reporting Member State)	Track access charge, excluding mark-ups (euros/train-km)
Passenger services:
Passenger train providing suburban and regional services	☐☐☐,☐☐
Passenger train providing conventional long-distance services	☐☐☐,☐☐
Passenger train providing high-speed services on dedicated high-speed lines	☐☐☐,☐☐
Freight services:
1 000 gross tonne freight train	☐☐☐,☐☐
1 600 gross tonne freight train	☐☐☐,☐☐
6 000 gross tonne freight train	☐☐☐,☐☐

1.2.   Infrastructure managers' revenue from infrastructure, station and terminal charges

Only charges collected by infrastructure managers need to be reported. These include charges collected for station facilities and freight terminals owned or managed by infrastructure managers.

	Revenue (thousand euros)
Passenger services:
Total revenue from track access charges, including mark-ups	☐☐☐☐☐☐☐☐☐
Total revenue from station charges	☐☐☐☐☐☐☐☐☐
Of which:
Station charges for suburban and regional trains (*)	☐☐☐☐☐☐☐☐☐
Station charges for conventional long-distance and high-speed trains (*)	☐☐☐☐☐☐☐☐☐
Other charges collected from passenger train operators	☐☐☐☐☐☐☐☐☐
Freight services:
Total revenue from track access charges, including mark-ups	☐☐☐☐☐☐☐☐☐
Total revenue from freight terminal charges	☐☐☐☐☐☐☐☐☐
Other charges collected from freight train operators	☐☐☐☐☐☐☐☐☐
Total revenue collected by infrastructure managers	☐☐☐☐☐☐☐☐☐

1.3.   Main characteristics of the contractual agreements concluded pursuant to Article 30(2) of Directive 2012/34/EU

Infrastructure manager (name)	Length of the network covered (km)	Start date	End date	Have performance indicators been agreed? (2) If yes, please specify		Total compensation from the state (thousand euros)	Existence of monitoring body of the contract? If yes, please specify (name)
				☐ YES ☐ NO		☐☐☐☐☐☐	☐ YES ☐ NO
				☐ YES ☐ NO		☐☐☐☐☐☐	☐ YES ☐ NO
				☐ YES ☐ NO		☐☐☐☐☐☐	☐ YES ☐ NO
				☐ YES ☐ NO		☐☐☐☐☐☐	☐ YES ☐ NO
				☐ YES ☐ NO		☐☐☐☐☐☐	☐ YES ☐ NO

1.4.   Noise abatement

Are there mandatory rules (either in force or to be introduced) obliging rail operators and/or infrastructure managers to take measures to reduce the exposure of the population to rail noise? These measures could include limits on volumes of traffic, noise barriers or noise differentiated TACs aiming to accelerate the retrofitting of freight wagons with ‘silent’ brake blocks.

☐ YES ☐ NO

If yes, please specify:

1.5.   Additional comments (*):

Please add any further comments on the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Explain how the average TACs per train-km in Table 1.1 have been calculated, including which components of the charges are included.

—	Specify whether mark-ups are applied on top of the reported TACs.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

—	Indicate whether ERTMS (3) differentiated TACs have been applied.

2.   Capacity allocation

2.1.   Congested sections of the infrastructure

Please provide the following information relating to congested sections, as defined in Article 47(1) of Directive 2012/34/EU, in respect of the situation at the end of the reporting period.

Total length of tracks affected by congestion (km)	☐☐☐☐☐☐
Of which:
Dedicated high-speed lines (km)	☐☐☐☐☐☐
Rail freight corridors (km)	☐☐☐☐☐☐
Number of congested nodes	☐☐☐

2.2.   Priority services

Please give the ranking (1 meaning the highest priority) of the rail services when the reporting Member State has to prioritise for allocating infrastructure capacity, e.g. within the scheduling and coordination process and in the events of temporary capacity limitations or disturbance. If any of the listed services is not eligible to priority rules, please put a cross (‘x’) in the box.

☐ Services provided under public service obligations (PSOs) ☐ Domestic high-speed services ☐ Other domestic passenger services ☐ International passenger services ☐ Domestic freight services ☐ International freight services
☐ Other	Please specify:

2.3.   Successful and rejected path allocations for various services

The table should be filled in only for the categories of train in use in the reporting Member State. Please provide the following information relating to the situation after the scheduling and coordination processes set out in Articles 45 and 46 of Directive 2012/34/EU.

Service	Scheduled train paths		Ad hoc train paths
	Successful path allocations (number)	Rejected path allocations (number)	Successful path allocations (number)	Rejected path allocations (number)
Total passenger services:	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Domestic suburban and regional	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Domestic conventional long-distance	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Domestic high-speed	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
International	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Total freight services:	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Domestic freight	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
International freight	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Of which:
Paths allocated by one-stop shops of rail freight corridors	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐

2.4.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

—	Provide a brief description of the priority criteria used by the infrastructure managers for path allocations in relation to the circumstances in which these criteria are applied, e.g. within the scheduling and coordination process and in the event of temporary capacity limitation or disturbance.

—	Specify whether scarcity charging, as provided for in Article 31(4) of Directive 2012/34/EU, has been used.

—	Specify whether capacity enhancement plans, as provided for in Article 51 of Directive 2012/34/EU, have been prepared and implemented.

3.   Expenditure on infrastructure

Please indicate the expenditure incurred during the reporting period by the main railway infrastructure managers and by other owners of stations and freight terminals. In fragmented markets, the scope of reporting can be limited to the expenditure of the owners of main stations and freight terminals (4). For intra-modal stations and terminals, include only the part of the expenditure relating to rail transport.

3.1.   Overview of expenditure on railway infrastructure

(thousand EUR)
	Maintenance	Renewals	Upgrades	New infrastructure
Conventional lines	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Dedicated high-speed lines	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Major stations	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Major freight terminals	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Total expenditure	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐

3.2.   Source of funding for expenditure on different components of infrastructure  (5)

(thousand EUR)
	Public funds	EU funds	Own funds
Existing infrastructure, including major stations and freight terminals	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
New infrastructure
Conventional and dedicated high-speed lines	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Major stations	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Major freight terminals	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Total expenditure	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐

3.3.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

—	Make reference to the national infrastructure development strategy published pursuant to Article 8(1) of Directive 2012/34/EU.

4.   Revenue and traffic volumes

4.1.   Revenue and volumes of passenger and freight services

To ensure that the volume of services and reported revenue correspond, only revenue generated from railway traffic on a country's national territory should be reported in this table. Statistical estimations can be used, if necessary. If official statistics on traffic volumes are not yet available, preliminary values can be given, and then adjusted at a later date.

Passenger services:
Total revenue of railway undertakings from transport services (thousand euros)	☐☐☐☐☐☐☐☐☐
Total volume of services (thousand train-km)	☐☐☐☐☐☐,☐
Total volume of services (million passenger-km)	☐☐☐☐☐☐,☐
Volume of domestic services (million passenger-km)	☐☐☐☐☐☐,☐
Volume of international services (million passenger-km)	☐☐☐☐☐☐,☐
Volume of transit services (*) (million passenger-km)	☐☐☐☐☐☐,☐
Revenue from and volumes of PSO and commercial services
PSO services:
Revenue from fares (thousand euros)	☐☐☐☐☐☐☐☐☐
PSO compensation (thousand euros)  (6)	☐☐☐☐☐☐☐☐☐
Volume of services (million passenger-km)  (7)	☐☐☐☐☐☐,☐
Commercial services:
Revenue from fares (thousand euros)	☐☐☐☐☐☐☐☐☐
Volume of services (million passenger-km)	☐☐☐☐☐☐,☐
Freight services:
Total revenue of railway undertakings from transport services (thousand euros)	☐☐☐☐☐☐☐☐☐
Total volume of services (thousand train-km)	☐☐☐☐☐☐,☐
Total volume of services (million tonne-km)	☐☐☐☐☐☐,☐
Volume of domestic services (million tonne-km)	☐☐☐☐☐☐,☐
Volume of international services (million tonne-km)	☐☐☐☐☐☐,☐
Volume of transit services (*) (million tonne-km)	☐☐☐☐☐☐,☐

4.2.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	State whether the values provided for revenue generated from railway traffic on national territory are reported figures or estimates. Where sampling or estimates have been used, explain briefly the approach taken.

—	Specify whether there were any gaps or inconsistencies in the input data.

5.   Quality of rail services

The tables should be filled in only for the categories of train in use in the reporting Member State.

5.1.   Punctuality and cancellations of passenger services

Passenger services:	Total number of services	Number of trains arriving on time (delay of 5 minutes or less)	Number of services cancelled
Suburban and regional services	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
Conventional long-distance and high-speed services	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐

5.2.   Punctuality and cancellations of freight services  (8)

Freight services:	Total number of services	Number of trains arriving on time (delay of 15 minutes or less)	Number of services cancelled
Domestic services	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐
International services	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐	☐☐☐☐☐☐☐☐☐

5.3.   Average timetable speed of freight services (*)

Freight services:	Average timetable speed (km/h)
Domestic services	☐☐☐
International services	☐☐☐

5.4.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

—	Explain how the ‘delay’ of a train has been measured (e.g. only at the final stop or as an average over all scheduled stops).

—	Provide references for performance reports and satisfaction surveys published by the rail freight corridor management board pursuant to Article 19 of Regulation (EU) No 913/2010 of the European Parliament and of the Council (9).

—	Provide reference for any other surveys on the quality of freight and passenger services that have been conducted recently.

6.   Public service obligations (PSOs)

6.1.   Volume of services and compensation paid for services provided under PSOs in different market segments

The table should be filled in only for the categories of train in use in the reporting Member State.

	Volume of services (million passenger-km)			Volume of services (thousand train-km)	PSO compensation (10) (thousand euros)
	Total	Of which:
		Competitively tendered	Directly awarded
Total PSO services	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐☐☐☐
Of which:
Suburban and regional	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐☐☐☐
Conventional long-distance	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐☐☐☐
High-speed	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐☐☐☐
Of which:
International services provided under PSOs	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐,☐	☐☐☐☐☐☐☐☐☐

6.2.   Access to rolling stock in the context of PSO services

Please provide the following information relating to each PSO contract awarded during the reporting period.

	Description (regions or lines covered)	Duration (years)	Volume of contract (thousand train-km/year)	Operator (name)	Was the contract been competitively tendered?	Arrangements for rolling stock provision
						Defined in the tender specification?	Description (11)
1.					☐ YES ☐ NO	☐ YES ☐ NO
2.					☐ YES ☐ NO	☐ YES ☐ NO
3.					☐ YES ☐ NO	☐ YES ☐ NO
…					☐ YES ☐ NO	☐ YES ☐ NO

6.3.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

7.   Degree of market opening

List the railway undertakings that have a market share of 1 % or more. Where there are more than ten undertakings with a market share of 1 % or more, only list the 10 largest. The market share held by other railway undertakings can be given as a total under ‘Others’.

If for the reasons of commercial confidentiality the name of a railway undertaking cannot be indicated, please use pseudonyms, e.g. ‘RU 1’, ‘RU 2’. If this would not be enough to resolve confidentiality issues, railway undertaking's market shares, except that of the principal or incumbent railway undertaking, can be further bundled.

7.1.   Passenger market — PSO services

Railway undertaking (name or pseudonym)	Market share of PSO services (percentage)  (12)
Principal or incumbent railway undertaking:
	☐☐☐,☐ %
	☐☐☐,☐ %
Other railway undertakings:
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
Others:	☐☐☐,☐ %

7.2.   Passenger market — commercial services

Railway undertaking (name or pseudonym)	Market share of commercial services (percentage)  (13)
Principal or incumbent railway undertaking:
	☐☐☐,☐ %
	☐☐☐,☐ %
Other railway undertakings:
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
Others:	☐☐☐,☐ %

7.3.   Freight market

Railway undertaking (name or pseudonym)	Market share of freight services (percentage)  (14)
Principal or incumbent railway undertaking:
	☐☐☐,☐ %
	☐☐☐,☐ %
Other railway undertakings:
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
	☐☐☐,☐ %
Others:	☐☐☐,☐ %

7.4.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

—	Indicate whether any major new railway undertakings have entered the passenger or freight market during the reporting period.

8.   Degree of harmonisation and legislative developments (*)

Information on the degree of legal harmonisation is already available to the Commission, as Member States notify the Commission when they have transposed the legislation.

This section allows Member States to comment on any outstanding issues relating to the EU rail market or the development of national laws on railways.

8.1.   Additional comments (*):

9.   Licensing

9.1.   Number of licences issued to railway undertakings  (15)

Number of active licences at the start of the reporting period (A)	☐☐☐☐
Number of licences suspended or revoked during the reporting period (16) (B)	☐☐☐☐
Number licences granted during the reporting period (C)	☐☐☐☐
Number of active licences at the end of the reporting period (A – B + C)	☐☐☐☐
Number of passive licences at the end of the reporting period	☐☐☐☐

9.2.   Fees and time needed for obtaining a licence

Average fee to obtain a licence (euros)	☐☐☐☐☐☐
Average time for obtaining a licence (calendar days)	☐☐☐

9.3.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

10.   Employment and social conditions

10.1.   Employees in the rail sector by gender and age group

Please provide the following information in respect of the situation at the end of the reporting period. Where any of the undertakings also provides services to sectors other than the railway sector, the number of employees can be stated based on an estimate of the proportion of the total employees involved in delivering rail-related services.

	Total (full-time equivalents)	Men (%)	Women (%)		< 30 years (%)	30-50 years (%)	> 50 years (%)
Total staff of the incumbent or other main railway undertakings (17)	☐☐☐☐☐☐	☐☐,☐ %	☐☐,☐ %		☐☐,☐ %	☐☐,☐ %	☐☐,☐ %
Of which: train drivers	☐☐☐☐☐☐	☐☐,☐ %	☐☐,☐ %		☐☐,☐ %	☐☐,☐ %	☐☐,☐ %
Total staff of other railway undertakings	☐☐☐☐☐☐
Of which: train drivers	☐☐☐☐☐☐
Total staff of main infrastructure managers	☐☐☐☐☐☐	☐☐,☐ %	☐☐,☐ %		☐☐,☐ %	☐☐,☐ %	☐☐,☐ %
Total staff of other infrastructure managers	☐☐☐☐☐☐
Staff of other companies providing services related to rail transport (*) (18)	☐☐☐☐☐☐
Of which:
Stations (*)	☐☐☐☐☐☐
Freight terminals (*)	☐☐☐☐☐☐
Rolling stock maintenance (*)	☐☐☐☐☐☐
Infrastructure maintenance (*)	☐☐☐☐☐☐
Specialised training organisations (*)	☐☐☐☐☐☐
Train driver leasing (*)	☐☐☐☐☐☐
Energy supply (*)	☐☐☐☐☐☐
Rolling stock cleaning services (*)	☐☐☐☐☐☐
Other (*)	☐☐☐☐☐☐

10.2.   Employees by the type of contract

Please give the following information in respect of the situation at the end of the reporting period.

	Permanent contracts A (19) (%)	Temporary contracts B (%)		Part-time contracts (%)	Apprentices and trainees (%)
Total staff of the incumbent or other main railway undertakings (20)	☐☐☐,☐ %	☐☐☐,☐ %		☐☐,☐ %	☐☐,☐ %
Of which: train drivers	☐☐☐,☐ %	☐☐☐,☐ %		☐☐,☐ %	☐☐,☐ %
Total staff of main infrastructure managers	☐☐☐,☐ %	☐☐☐,☐ %		☐☐,☐ %	☐☐,☐ %

10.3.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Where sampling or estimations have been used to compile the data, explain briefly the approach taken.

—	Give details of training programmes or activities targeted at rail employees.

—	Specify whether the competent authority has made use of the right given to it in Article 4(5) of Regulation (EC) No 1370/2007 of the European Parliament and of the Council (21) as regards the rights of staff and social standards applicable to public service operators.

—	If in Table 10.1 the data on the ‘staff of other companies providing services related to rail transport’ have been reported, explain briefly which companies were included.

11.   Service facilities

11.1.   Ownership and management of main service facilities

For the purpose of this questionnaire, service facilities are as defined in Annex II to Directive 2012/34/EU. Please indicate the number of facilities operated under each type of ownership or operator.

Infrastructure facility

Ownership

Operator

Incumbent railway undertaking and companies related to it (22)

Other companies

Incumbent railway undertaking and companies related to it

Other companies

Infrastructure managers

Railway undertakings

Integrated companies (23)

Government (24)

Other

Infrastructure managers

Railway undertakings

Integrated companies

Government

Other

Total stations

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

Stations serving over 25 000 travellers per day

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

Stations serving 10 000-25 000 travellers per day

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

Stations serving 1 000-10 000 travellers per day

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

Stations serving less than 1 000 travellers per day

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

Freight terminals

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

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☐☐☐

Marshalling yards

☐☐☐

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☐☐☐

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☐☐☐

☐☐☐

Maintenance facilities

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

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☐☐☐

☐☐☐

☐☐☐

☐☐☐

Maritime and inland port facilities connected to rail services

☐☐☐

☐☐☐

☐☐☐

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☐☐☐

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☐☐☐

☐☐☐

☐☐☐

☐☐☐

Refuelling facilities

☐☐☐

☐☐☐

☐☐☐

☐☐☐

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☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

☐☐☐

11.2.   Number of complaints relating to service facilities

Please state the number of complaints made about the access to facilities, the level of charges or the quality of the services provided.

Complaints currently being processed by the regulatory body	☐☐☐
Decisions taken on complaints during the reporting period	☐☐☐

11.3.   Description of complaints:

Please provide a short and general description of the main cases (up to ten) on which a decision has been taken during the reporting period. State whether any of the complaints raised questions as to the interpretation of the European railway acquis and outline the actions proposed to remedy the situation.

1.   2.   3.   4.   5.   6.   7.   8.   9.   10.

11.4.   Additional comments (*):

Please add any further comments, including the following points:

—	During the transitional period referred to in Article 4 of the Regulation, provide information in case the data reported does not fully comply with the content and/or format requested.

—	Specify whether the regulatory bodies of other Member States gave been consulted on any occasion.

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(1)  Given the variety of possible approaches which could be taken when calculating the TACs, the data provided in this table by different Member States will not necessarily be comparable and will mainly be useful for monitoring trends within each Member State.

(2)  As specified in point 3 of Annex V to Directive 2012/34/EU.

(3)  European Rail Traffic Management System.

(4)  For the purpose of this questionnaire, stations serving over 10 000 passengers per weekday are considered to be ‘major stations’, and freight terminals with a capacity of over 100 000 containers per year or over 1 million tonnes per year are considered to be ‘major freight terminals’.

(5)  The total of the expenditure reported in Tables 3.1 and 3.2 should generally be approximately equal.

(6)  The figure reported here should be the same as that reported in Table 6.1. Concession payments from an operator to a public authority should be treated as ‘negative’ PSO compensations.

(7)  The figure reported here should be the same as that reported in Table 6.1

(8)  For timetabled services only.

(9)  Regulation (EU) No 913/2010 of the European Parliament and of the Council of 22 September 2010 concerning a European rail network for competitive freight (OJ L 276, 20.10.2010, p. 22).

(10)  Concession payments from an operator to public authority should be treated as ‘negative’ PSO compensation.

(11)  Agreed arrangement for rolling stock provision for each contract, e.g. owned, subsidised or guaranteed by the contracting authority; provided by the railway undertaking or leased.

(12)  On the basis of passenger-km provided on the national territory during the reporting period. The total of the column should be 100 %.

(13)  On the basis of passenger-km provided on the national territory during the reporting period. The total of the column should be 100 %.

(14)  On the basis of tonne-km provided on the national territory during the reporting period. The total of the column should be 100 %.

(15)  Member States will no longer be obliged to fill out this section once information on railway undertakings' licences is available for all Member States in the European Railway Agency Database of Interoperability and Safety (Eradis).

(16)  Excluding licences reactivated during the reporting period.

(17)  The scope of the reporting should cover at least 50 % of the market (based on passenger-km and tonne-km).

(18)  Where they are not included in the railway undertaking's or infrastructure manager's staff given above.

(19)  A + B = 100 %.

(20)  The scope of the reporting should cover at least 50 % of the market (based on passenger-km and tonne-km).

(21)  Regulation (EC) No 1370/2007 of the European Parliament and of the Council of 23 October 2007 on public passenger transport services by rail and by road and repealing Council Regulations (EEC) Nos 1191/69 and 1107/70 (OJ L 315, 3.12.2007, p. 1).

(22)  Including integrated infrastructure managers and holding companies.

(23)  Including non-incumbent railway undertakings and infrastructure managers, which are part of an integrated company.

(24)  National, regional or local government.