Framework for credit servicers and credit purchasers

KEY POINTS

The directive, apart from some clearly defined exemptions, applies to both credit servicers and credit purchasers of a creditor’s rights under a non-performing credit agreement.

Authorisation of credit servicers

Credit servicers must:

• require authorisation from the relevant national authority;
• meet certain conditions (failure to do so are grounds for refusal of an application), notably:
  • be a legal person and have their registered or head office in that EU Member State,
  • demonstrate members of their management or administrative bodies are of good repute with a clean police record, have not been declared bankrupt and have the knowledge and experience to act competently and responsibly,
  • employ robust governance and adequate internal controls,
  • follow rules for the protection and fair and diligent treatment of borrowers and for recording and handling their complaints free of charge,
  • apply adequate anti-money laundering and counterterrorist financing procedures,
  • be subject to national reporting and public disclosure requirements.

National competent authorities must:

• apply an authorisation procedure for credit servicers requiring them to prove they meet all the conditions;
• decide within 90 days whether to grant or refuse authorisation;
• have supervisory, investigatory and sanctioning powers and may, in certain circumstances, withdraw an authorisation;
• maintain a publicly accessible online register of all credit servicers;
• allow, subject to certain conditions, credit servicers authorised in one Member State to practise elsewhere in the EU.

Credit purchasers and credit servicers, in their dealings with borrowers, must:

• act in good faith, fairly and professionally;
• provide information to borrowers that is not misleading, unclear or false;
• respect and protect the personal information and privacy of borrowers;
• not harass, coerce or unduly influence borrowers;
• provide the borrower with the following information after the transfer of a creditor’s rights and before the first debt collection, or whenever a borrower so requests:
  • the date of the transfer and identity and contact details of the credit purchaser,
  • the amounts the borrower owes, broken down into capital, interest, fees and other charges,
  • a statement certifying that all relevant EU and national laws continue to apply,
  • the name, address and contact details of the relevant national authorities.

Right to information

Credit institutions must:

• provide prospective credit purchasers with information on a creditor’s rights so they may themselves assess the likelihood of recovering the outstanding loan;
• give information, such as credit purchasers’ details and aggregate outstanding balance of the transferred credit portfolios, including their number and size, to their national authorities twice a year.

Credit purchasers transferring a creditor’s rights must, twice a year and possibly quarterly, give the relevant authorities details of the new purchaser and information such as the aggregate outstanding balance.

Member States are responsible for establishing appropriate administrative penalties and remedial measures for breaches of the directive.

The European Banking Authority issues guidelines and technical standards on detailed aspects of the directive.

The directive amends Directive 2008/48/EC (see summary) and Directive 2014/17/EU (see summary).

The European Commission reports on:

• the adequacy of the regulatory framework to the European Parliament and the Council of the European Union by 29 December 2023;
• its evaluation of the directive to the Parliament, the Council and the European Economic and Social Committee by 29 December 2026.