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Cooperation between EU countries for consumer protection

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Cooperation between EU countries for consumer protection

This regulation establishes a network of authorities responsible for monitoring the application of legislation concerning consumer protection. The regulation applies solely to infringements committed in the European Union.

ACT

2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the regulation on consumer protection cooperation).

SUMMARY

This regulation establishes a network of authorities responsible for monitoring the application of legislation concerning consumer protection. The regulation applies solely to infringements committed in the European Union.

Cooperation between authorities in EU countries

Each EU country designates the public authorities responsible for enforcing consumer protection laws, which will join the mutual assistance network. In each country, a single liaison office ensures coordination between the national authorities.

The network enables national authorities to exchange information and cooperate with their counterparts in other EU countries.

The regulation covers situations involving the collective interests of consumers and facilitates collaboration between authorities to put a stop to consumer regulation violations when the business and the consumer are located in different countries.

This cooperation applies to consumer regulations covering a number of aspects, such as unfair commercial practices, unfair contract terms, e-commerce, comparative advertising, package holidays, timeshares, distance selling and passenger rights.

Mutual assistance and Community activities

Each authority can request assistance from other network members to investigate possible consumer rights infringements.

To put a stop to infringements that occur simultaneously in several or all EU countries, authorities may:

  • undertake joint actions such as sweep investigations, which entail EU-wide screening of websites from a specific sector (air tickets, downloadable digital content, etc.) under an annual operation led by the European Commission;
  • adopt, in cooperation with the Commission, joint approaches in applying consumer protection laws regarding a particular problem.

The first of these actions covers in-app purchases in online games.

REFERENCES

Act

Entry into force

Deadline for transposition in the Member States

Official Journal of the European Union

Regulation (EU) No 2006/2004

29.12.2004

-

OJ L 364, 9.12.2004, p. 1-11

Amending act(s)

Entry into force

Deadline for transposition in the Member States

Official Journal of the European Union

Directive 2005/29/EC

12.6.2005

12.6.2007

OJ L 149, 11.6.2005, p. 22-39

Directive 2007/65/EC

19.12.2007

19.12.2009

OJ L 332, 18.12.2007, p. 27-45

Directive 2009/136/EC

19.12.2009

20.5.2011

OJ L 337, 18.12.2009, p. 11-36

Regulation (EU) No 1177/2010

6.1.2011

18.12.2012

OJ L 334, 17.12.2010, p. 1-16

Regulation (EU) No 181/2011

20.3.2011

1.3.2013

OJ L 55, 28.2.2011, p. 1-12

Regulation (EU) No 954/2011

7.10.2011

-

OJ L 259, 4.10.2011, p. 1-4

Directive 2013/11/EU

8.7.2013

9.7.2015

OJ L 165, 18.6.2013, p. 63-79

Regulation (EU) No 524/2013

8.7.2013

-

OJ L 165, 18.6.2013, p. 1-12

Successive amendments and corrections to Regulation (EC) No 2006/2004 have been incorporated into the basic text. This consolidated version is for reference only.

RELATED ACTS

Commission Decision of 22 December 2006 implementing Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws as regards mutual assistance (2007/76/EC)( Official Journal L 32, 6 February 2007, p. 192-197 ).

This decision contains requirements on information, for example the minimum information which must be included in mutual assistance requests and in alerts, the time limits to be adhered to, access to information and the use of languages.

Report from the Commission to the European Parliament and to the Council on the application of Regulation (EC) No 2006/2004 of the European Parliament and of the Council on cooperation between national authorities responsible for the enforcement of consumer protection laws (theRegulation on consumer protection cooperation) ( COM(2009) 336 final).

Report from the Commission to the European Parliament and the Council on the application of Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the regulation on consumer protection cooperation)( COM(2012) 100 final).

Report from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions on the functioning of Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the regulation on consumer protection cooperation) ( COM(2014) 439 final).

The report shows that since 2007, the enforcement of the CPC regulation has produced positive results. Sweep operations and joint approaches to enforcement of the law have enabled EU countries to coordinate their actions in this area on a larger scale, leading to increased compliance with EU consumer protection legislation in many sectors.

Last updated: 30.09.2014

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