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Product guarantees for consumers

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Product guarantees for consumers

Traders selling consumer goods in the European Union (EU) are obliged to remedy defects which existed at the time of delivery and which become apparent within 2 years. EU rules guarantee consumers a minimum level of protection, especially if the goods do not meet the standards promised.

ACT

Directive 99/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees

SUMMARY

Traders selling consumer goods in the European Union (EU) are obliged to remedy defects which existed at the time of delivery and which become apparent within 2 years. EU rules guarantee consumers a minimum level of protection, especially if the goods do not meet the standards promised.

WHAT DOES THE DIRECTIVE DO?

It harmonises those parts of consumer contract law on the sale of goods that cover legal guarantees* and, to a lesser extent, commercial guarantees* (warranties).

KEY POINTS

Sellers must deliver goods to customers that conform with the sales contract.

To conform, goods must:

comply with the sales description;

be fit for the purpose for which the good was intended;

and demonstrate the quality and performance that can reasonably be expected.

Sellers are responsible for any incorrect installation if that forms part of the contract. This applies whether the work is under the seller’s responsibility or due to faulty instructions for the consumer.

Consumers have the right to ask for faulty goods to be repaired or replaced free of charge within a reasonable time and minimum inconvenience. They may instead ask for an appropriate price reduction if repair or replacement is not done on time or without significant inconvenience to the consumer.

Sellers, who are liable to consumers for the goods they sell, may take action against producers if the fault is found to lie with them.

Sellers are liable for any faults in the goods that appear within 2 years from their sale. However, EU countries may insist that consumers signal these to the seller within 2 months of discovering them.

Commercial guarantees must state the purchaser’s legal guarantee rights and be drawn up in plain, intelligible language. Consumers may insist a guarantee is made available in writing.

EU countries may decide to exempt auctioned second-hand goods from the legislation.

The directive does not apply to water, gas, electricity or goods sold by an execution order or by legal authority.

KEY TERMS

* Legal guarantee: the legal protection that a consumer has if goods prove to be faulty. This does not depend on conditions in the contract.

* Commercial guarantee: the willingness of the guarantor (often the producer) to assume personal liability for certain defects within a certain time period.

For more information, see Sales and guarantees on the European Commission's website.

REFERENCES

Act

Entry into force

Deadline for transposition in the Member States

Official Journal

Directive 99/44/EC

7.7.1999

1.1.2002

OJ L 171, 7.7.1999, pp. 12-16.

Amending act(s)

Entry into force

Deadline for transposition in the Member States

Official Journal

Directive 2011/83/EU

12.12.2011

13.12.2013

OJ L 304, 22.11.2011, pp. 64-88.

RELATED ACTS

Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation) (OJ L 364, 9.12.2004, pp. 1-11)

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (OJ L 304, 22.11.2011, pp. 64-88)

Council Directive 85/374/EEC of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products (OJ L 210 of 7.8.1985, pp. 29-33)

last update 09.09.2015

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