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ICT systems and their usage in enterprises,

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ICT competence in the enterprise unit and the need for ICT skills,

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use of the Internet and other electronic networks by enterprises,

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use of ICT by enterprises to exchange information and services with governments and public administrations (e-government),

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access to and use of technologies providing the ability to connect to the Internet or other networks from anywhere at any time (ubiquitous connectivity),

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e-business processes and organisational aspects,

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e-commerce,

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ICT investment and expenditure.

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computer usage.

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(optional) persons employed or percentage of the total number of persons employed who used computers at least once a week,

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(optional) use of IT applications to provide persons employed with remote access to the enterprise’s e-mail system, documents or applications.

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employment of ICT/IT specialists,

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recruitment or attempted recruitment of personnel for jobs requiring ICT/IT specialist skills, during the previous year,

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provision of training to develop or upgrade ICT related skills for ICT/IT specialists, during the previous year,

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provision of training to develop or upgrade ICT related skills for other persons employed, during the previous year.

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existence of hard-to-fill vacancies for jobs requiring ICT/IT specialist skills, during the previous year.

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access to the Internet.

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Internet connection: DSL,

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Internet connection: other fixed broadband Internet connection,

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Internet connection: dial-up access over normal telephone line or ISDN connection,

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Internet connection: mobile broadband connection,

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(optional) Internet connection: mobile broadband connection via portable computer with at least 3G modem,

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(optional) Internet connection: mobile broadband connection via handset with at least 3G technology,

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Internet connection: other mobile connection,

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Internet connection: maximum contracted download speed of the fastest Internet connection in MBit/s; ([0;<2], [2;<10], [10;<30], [30;<100], [>=100]),

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persons employed or percentage of the total number of persons employed who used computers with access to the World Wide Web at least once a week,

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use of a website or home page.

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provision of the following facility: online ordering or reservation or booking,

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(optional) provision of the following facility: privacy policy statement, a privacy seal or certification related to website safety,

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(optional) provision of the following facility: product catalogues or price lists,

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(optional) provision of the following facility: order tracking available online,

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(optional) provision of the following facility: possibility for visitors to customise or design the products,

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(optional) provision of the following facility: personalised content for regular/repeated visitors,

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(optional) provision of the following facility: advertisement of open job positions or online job application.

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Internet usage for obtaining information from public authorities’ websites or home pages, during the previous calendar year,

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Internet usage for obtaining forms from public authorities’ websites or home pages, during the previous calendar year,

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Internet usage for returning filled-in forms electronically to public authorities, during the previous calendar year,

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Internet usage for handling the Value Added Tax (VAT) declaration completely electronically without the need for paperwork, during the previous calendar year,

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Internet usage for handling the declaration of social contributions completely electronically without the need for paperwork, during the previous calendar year,

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Internet usage for accessing tender documents and specifications in a public authority electronic procurement system, during the previous calendar year,

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Internet usage for offering goods or services in national public authority electronic procurement systems (eTendering), during the previous calendar year,

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Internet usage for offering goods or services in public authority electronic procurement systems (eTendering) in other EU Member States, during the previous calendar year.

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provision of portable devices to the persons employed, that allow a mobile connection to the Internet for business use,

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limitations or barriers to the use of a mobile connection to the Internet for business use via a portable device due to connectivity problems in relation to mobile telephone networks for accessing the Internet,

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limitations or barriers to the use of a mobile connection to the Internet for business use via a portable device due to high costs for subscribing to or using the Internet,

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limitations or barriers to the use of a mobile connection to the Internet for business use via a portable device due to security related risks (disclosure, destruction or corruption of data),

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limitations or barriers to the use of a mobile connection to the Internet for business use via a portable device due to technical obstacles or high costs for integrating mobile connection to the Internet into the enterprise’s business software applications,

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limitations or barriers to the use of a mobile connection to the Internet for business use via a portable device due to other obstacles,

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limitations or barriers to the use of a mobile connection to the Internet for business use via a portable device due to limited or no need for a mobile connection to the Internet for business use.

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provision of portable computers that allowed a mobile connection to the Internet for business use,

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provision of other portable devices like Smartphone, Personal Digital Assistant (PDA) phone that allowed a mobile connection to the Internet for business use,

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persons employed or percentage of the total number of persons employed provided with a portable device that allowed a mobile connection to the Internet for business use,

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usage of portable devices that allowed a mobile connection to the Internet for business use for accessing publicly available information on the Internet,

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usage of portable devices that allowed a mobile connection to the Internet for business use for accessing the enterprise’s e-mail system,

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usage of portable devices that allowed a mobile connection to the Internet for business use for accessing and modifying the enterprise’s business documents,

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usage of portable devices that allowed a mobile connection to the Internet for business use for using dedicated business software applications.

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use of Electronic Data Interchange (EDI), defined as the sending and/or receiving of messages via any computer network in an agreed or standard format which allows their automatic processing without the individual message being typed manually.

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use of EDI for sending payment instructions to financial institutions,

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use of EDI for sending or receiving product information,

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use of EDI for sending or receiving transport documents,

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use of EDI for sending or receiving data to/from public authorities.

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sharing electronically information on supply chain management, defined as exchanging all types of information via websites or other means of electronic data transfer, with suppliers and/or customers in order to coordinate the availability and delivery of products or services to the final consumer, without the information being typed manually.

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exchange of information electronically on supply chain management with suppliers,

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exchange of information electronically on supply chain management with customers,

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(optional) exchange of information electronically on supply chain management with suppliers or customers via websites (enterprise’s website, website of business partners or web portals),

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(optional) exchange of information electronically on supply chain management with suppliers or customers via electronic exchange of information allowing automatic processing methods.

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electronic and automatic sharing of information about sales orders received (either electronically or not) with the inventory management function,

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electronic and automatic sharing of information about sales orders received (either electronically or not) with the accounting function,

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electronic and automatic sharing of information about sales orders received (either electronically or not) with the production or services management function,

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electronic and automatic sharing of information about sales orders received (either electronically or not) with the distribution management function,

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electronic and automatic sharing of information about purchase orders sent (either electronically or not) with the inventory management function,

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electronic and automatic sharing of information about purchase orders sent (either electronically or not) with the accounting function,

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use of an ERP (Enterprise Resource Planning) software package to share information between different functional areas,

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use of any software application for managing information about clients (Customer Relationship Management — CRM software) that allows it to capture, store and make available to other business functions information about the enterprise’s clients,

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use of any software application for managing information about clients (Customer Relationship Management — CRM software) that allows analysing the information about clients for marketing purposes.

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receiving of orders for products or services that were placed via websites, in the previous calendar year,

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receiving of orders for products or services via EDI-type messages, in the previous calendar year,

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placing of orders for products or services via websites or EDI-type messages, in the previous calendar year.

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value or percentage of the total turnover of e-commerce sales resulting from orders that were placed via websites, in the previous calendar year,

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(optional) percentage of e-commerce sales to private consumers (B2C) resulting from orders received that were placed via websites, in the previous calendar year,

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(optional) percentage of e-commerce sales to other enterprises (B2B) and e-commerce sales to public authorities (B2G) resulting from orders received that were placed via websites, in the previous calendar year.

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value or percentage of the total turnover of e-commerce sales resulting from orders received via EDI-type messages, in the previous calendar year.

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(optional) sending of orders for products or services via websites, in the previous calendar year,

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(optional) sending of orders for products or services via EDI-type messages, in the previous calendar year,

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(optional) e-commerce purchases resulting from orders sent electronically, in the previous calendar year, either in percentage classes ([0;<1], [1;<5], [5;<10], [10;<25], [25;<50], [50;<75], [75;100]) or value of e-commerce purchases resulting from orders placed electronically or percentage of total purchases from e-commerce purchases resulting from orders placed electronically.

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(optional) purchases of IT goods (computers and peripheral equipment) and communication goods (equipment),

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(optional) share of purchased IT goods (computers and peripheral equipment) and communication goods (equipment) included in the balance sheet (investment),

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(optional) purchases of other ICT goods (consumer electronic equipment, miscellaneous ICT components and goods, manufacturing services for ICT equipment),

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(optional) share of purchased other ICT goods (consumer electronic equipment, miscellaneous ICT components and goods, manufacturing services for ICT equipment) included in the balance sheet (investment),

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(optional) purchases of software, pre-packaged and customised (business and productivity software and licensing services),

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(optional) share of purchased software, pre-packaged and customised (business and productivity software and licensing services) included in the balance sheet (investment),

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(optional) total cost of producing own-account software,

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(optional) purchases of information technology consultancy and services, telecommunication services and other ICT services,

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(optional) share of purchased information technology consultancy and services, telecommunication services and other ICT services included in the balance sheet (investment),

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(optional) purchases of operating leasing or rental services for ICT equipment.

Characteristics to be collected for all enterprises:

Characteristics to be collected or obtained from alternative sources for all enterprises for the subject ICT investment and expenditure:

Characteristics to be collected for all enterprises that are not classified in Section K of NACE Rev. 2:

(a)

Economic activity: enterprises classified in the following categories of NACE Rev. 2:

(b)

Enterprise size: enterprises with 10 or more persons employed. Enterprises with less than 10 persons employed are to be covered optionally.

(c)

Geographical scope: enterprises located in any part of the territory of the Member State.

(a)

Economic activity breakdown: according to the following NACE Rev. 2 aggregates:

(b)

Size class breakdown: data are to be broken down by the following size classes by number of persons employed:

Where covered, the following breakdown is to be applied to enterprises with less than 10 persons employed. (The characteristics are to be provided for size classes ‘Less than 5 persons employed’ and ‘5 to 9 persons employed’ is optional.)

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access to and use of ICTs by individuals and/or in households,

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use of the Internet and other electronic networks for different purposes by individuals and/or in households,

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ICT competence and skills,

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barriers to the use of ICT and the Internet,

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use of ICT by individuals to exchange information and services with governments and public administrations (e-government),

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access to and use of technologies enabling connection to the Internet or other networks from anywhere at any time (ubiquitous connectivity).

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access at home to a computer,

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access at home to the Internet (by any device), regardless of whether it is used.

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type of broadband connection used to access the Internet at home: DSL (e.g. ADSL, SHDSL, VDSL),

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type of broadband connection used to access the Internet at home: wired fixed (e.g. cable, optical fibre, Ethernet, PLC),

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type of broadband connection used to access the Internet at home: fixed wireless (e.g. satellite, public WiFi),

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type of broadband connection used to access the Internet at home: connection to mobile phone network (at least 3G, e.g. UMTS) via a handset,

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type of broadband connection used to access the Internet at home: connection to mobile phone network (at least 3G, e.g. UMTS) via a card or USB key,

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type of connection used to access the Internet at home: dial-up access over normal telephone line or ISDN,

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type of connection used to access the Internet at home: mobile narrowband (less than 3G, e.g. 2G+/GPRS, used by mobile phone or modem in laptop).

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most recent computer use at home, at work or any other place (within the last 3 months; between 3 months and a year ago; more than 1 year ago; never used a computer),

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mobile phone or smart phone use in the last 3 months.

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average frequency of computer use (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month.

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(optional) mobile phone or smart phone usage in the last 3 months for professional purposes (to perform work-related tasks).

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most recent Internet use (within the last 3 months; between 3 months and a year ago; more than 1 year ago; never used the Internet).

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most recent Internet commerce activity (buying or ordering goods or services, excluding manually typed e-mails, SMS, MMS) for private use (within the last 3 months; between 3 months and a year ago; more than 1 year ago; never bought or ordered).

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average frequency of Internet use in the last 3 months (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month),

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Internet usage in the last 3 months for private purposes for sending and/or receiving e-mail,

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Internet usage in the last 3 months for private purposes for telephoning over the Internet, video calls (via webcam) over the Internet,

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Internet usage in the last 3 months for private purposes for posting messages to chat sites, social networking sites, blogs, newsgroups or online discussion forums, use of instant messaging,

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Internet usage in the last 3 months for private purposes for reading or downloading online news, newspapers or news magazines,

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Internet usage in the last 3 months for private purposes for finding information about goods or services,

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Internet usage in the last 3 months for private purposes for listening to web radio or watching web television,

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Internet usage in the last 3 months for private purposes for playing or downloading games, images, films or music,

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Internet usage in the last 3 months for private purposes for uploading self-created content (text, photos, videos, music, software, etc.) to any website to be shared,

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Internet usage in the last 3 months for private purposes for creating websites or blogs,

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Internet usage in the last 3 months for private purposes for making an appointment with a practitioner via a website (e.g. of a hospital or a health care centre),

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Internet usage in the last 3 months for private purposes for using services related to travel or travel-related accommodation,

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Internet usage in the last 3 months for private purposes for selling goods or services, e.g. via auctions,

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Internet usage in the last 3 months for private purposes for Internet banking.

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Internet usage in the last 3 months for private purposes for playing networked games with other persons.

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Internet usage for ordering food or groceries in the last 12 months,

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Internet usage for ordering household goods in the last 12 months,

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Internet usage for ordering medicine in the last 12 months,

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Internet usage for ordering films or music in the last 12 months,

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Internet usage for ordering books, magazines or newspapers (including e-books) in the last 12 months,

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Internet usage for ordering e-learning material in the last 12 months,

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Internet usage for ordering clothes or sports goods in the last 12 months,

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Internet usage for ordering video gaming software and upgrades in the last 12 months,

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Internet usage for ordering other computer software and upgrades in the last 12 months,

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Internet usage for ordering computer hardware in the last 12 months,

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Internet usage for ordering electronic equipment (including cameras) in the last 12 months,

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Internet usage for ordering telecommunication services (e.g. TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money on prepaid phone cards) in the last 12 months,

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Internet usage for purchasing shares, insurance policies and other financial services in the last 12 months,

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Internet usage for ordering holiday accommodation (hotels, etc.) in the last 12 months,

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Internet usage for ordering other travel arrangements (transport tickets, car hire, etc.) in the last 12 months,

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Internet usage for ordering tickets for events in the last 12 months,

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Internet usage for ordering other goods or services in the last 12 months,

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use of handheld device for ordering goods or services over the Internet in the last 12 months (connection to web browser or web app; excluding SMS, MMS and manually typed e-mails),

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goods or services bought or ordered in the last 12 months from national sellers,

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goods or services bought or ordered in the last 12 months from sellers from other EU countries,

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goods or services bought or ordered in the last 12 months from sellers from the rest of the world,

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goods or services bought or ordered in the last 12 months: country of origin of sellers not known.

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use of handheld device for ordering digital content (downloaded or accessed from website or web app; e.g. films, music, e-books, e-newspapers, games, paid applications for mobile phone or other handheld device) over the Internet in the last 12 months,

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use of handheld device for ordering physical goods (e.g. electronics, clothes, toys, food, groceries, books, CD/DVDs) over the Internet in the last 12 months,

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use of handheld device for ordering services (e.g. transport services, tickets for events, insurance) over the Internet in the last 12 months.

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computer skills for copying or moving a file or folder,

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computer skills for using copy and paste tools to duplicate or move information within a document,

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computer skills for using basic arithmetical formulas in a spreadsheet,

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computer skills for compressing (or zipping) files,

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computer skills for connecting and installing new devices, e.g. a modem,

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computer skills for writing a computer program using a specialised programming language,

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computer skills for transferring files between computer and other devices (from digital camera or from/to mobile phone, mp3/mp4 player),

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(optional) computer skills for modifying or verifying the configuration parameters of software applications (except Internet browsers),

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computer skills for creating electronic presentations with presentation software (e.g. slides) including e.g. images, sound, video or charts,

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computer skills for installing a new or replacing an old operating system.

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reason for not having access to the Internet at home: have access to Internet elsewhere,

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reason for not having access to the Internet at home: do not need Internet (because not useful, not interesting, etc.),

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reason for not having access to the Internet at home: equipment costs too high,

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reason for not having access to the Internet at home: access costs too high (telephone, DSL subscription etc.),

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reason for not having access to the Internet at home: lack of skills,

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reason for not having access to the Internet at home: privacy or security concerns,

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reason for not having access to the internet at home: broadband Internet is not available in our area,

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reason for not having access to the Internet at home: physical or sensorial disability,

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reason for not having access to the Internet at home: none of the above, but other.

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Internet usage in the last 12 months for private purposes for obtaining information from public authorities’ websites,

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Internet usage in the last 12 months for private purposes for downloading official forms from public authorities’ websites,

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Internet usage in the last 12 months for private purposes for sending filled-in forms to public authorities.

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reason for not sending filled-in forms to public authorities over the Internet: did not need to submit any official forms.

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reason for not sending filled-in forms to public authorities over the Internet: there was no such website service available,

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reason for not sending filled-in forms to public authorities over the Internet: technical failure of website while filling in or sending the form,

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reason for not sending filled-in forms to public authorities over the Internet: lack of skills or knowledge (e.g. did not know how to use website or use was too complicated),

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reason for not sending filled-in forms to public authorities over the Internet: concerns about protection and security of personal data,

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reasons for not sending filled-in forms to public authorities over the Internet: none of the above, but other.

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type of portable computer used to access the Internet away from home or work in the last 3 months: laptop, notebook or netbook,

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type of portable computer used to access the Internet away from home or work in the last 3 months: tablet computer (with touch screen),

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non-use of laptop, notebook, netbook or tablet computer to access the Internet away from home or work in the last 3 months,

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type of handheld device used to access the Internet away from home or work in the last 3 months: mobile phone or smart phone,

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type of handheld device used to access the Internet away from home or work in the last 3 months: other handheld device (e.g. PDA, MP3 player, e-book reader, handheld games console; excluding tablet computer),

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non-use of handheld device (neither mobile phone nor smart phone nor any other handheld device) to access the Internet away from home or work in the last 3 months.

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type of network used to connect the portable computer to the Internet away from home or work in the last 3 months: mobile phone network, using USB key or card (e.g. integrated SIM card),

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type of network used to connect the portable computer to the Internet away from home or work in the last 3 months: wireless network (e.g. WiFi),

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average frequency of accessing the Internet using a portable computer away from home or work in the last 3 months (every day or almost every day; at least once a week (but not every day); less than once a week).

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type of network used to connect the handheld device to the Internet away from home or work in the last 3 months: mobile phone network (e.g. GPRS, UMTS),

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type of network used to connect the handheld device to the Internet away from home or work in the last 3 months: mobile phone network and broadband connection (at least 3G, e.g. UMTS),

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type of network used to connect the handheld device to the Internet away from home or work in the last 3 months: wireless network (e.g. WiFi),

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average frequency of accessing the Internet using a handheld device away from home or work in the last 3 months (every day or almost every day; at least once a week (but not every day); less than once a week).

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Internet usage via a handheld device in the last 3 months for private purposes for sending and/or receiving e-mail,

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Internet usage via a handheld device in the last 3 months for reading or downloading online news, newspapers, news magazines,

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Internet usage via a handheld device in the last 3 months for private purposes for reading or downloading online books or e-books,

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Internet usage via a handheld device in the last 3 months for private purposes for playing or downloading games, images, video or music,

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Internet usage via a handheld device in the last 3 months for private purposes for using podcast service to automatically receive audio or video files of interest,

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Internet usage via a handheld device in the last 3 months for private purposes for participating in social networks (creating user profile, posting messages or other contributions to facebook, twitter, etc.),

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Internet usage via a handheld device in the last 3 months for other private activities,

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use of Internet applications (apps) on a handheld device making use of information about where you are (e.g. GPS) in the last 3 months (yes; no; don’t know).

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use of a portable computer or a handheld device to access the Internet for professional purposes (to perform work-related tasks) away from home or work in the last 3 months.

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problem encountered when using a portable computer or handheld device away from home or work to access the Internet: difficulty in obtaining information about cost of accessing the Internet,

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problem encountered when using a portable computer or handheld device away from home or work to access the Internet: unexpectedly high bills (e.g. after moving outside local tariff area or roaming to foreign service),

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problem encountered when using a portable computer or handheld device away from home or work to access the Internet: frequent difficulties with mobile phone network signal (unavailability of broadband or low speed, at least once a week),

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problem encountered when using a portable computer or handheld device away from home or work to access the Internet: difficulties in setting or changing parameters for Internet access (e.g. switching from mobile to WiFi, activation of location aware application or activation of Internet access),

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problem encountered when using a portable computer or handheld device away from home or work to access the Internet: inconvenience of using small screen or entering text on handheld device,

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problem encountered when using a portable computer or handheld device away from home or work to access the Internet: other.

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: do not need Internet access away from home or work,

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: do not know how to use, or use is too complicated,

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: inconvenience of using small screen on a handheld device,

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: too expensive (the device and/or the Internet subscription),

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: unavailability of broadband or connection too slow,

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: security or privacy concerns,

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reason for not using the Internet in the last 3 months via a portable computer or handheld device away from home or work: other.

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region of residence (according to the NUTS1 classification of regions),

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(optional) region of residence according to the NUTS2 classification,

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geographical location: living in convergence regions (including phasing-out regions); living in regional competitiveness and employment regions,

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degree of urbanisation: living in densely populated areas; living in intermediate populated areas; living in sparsely populated areas,

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type of household: number of members in the household; (optional) number of persons aged from 16 to 24; (optional) number of students aged from 16 to 24; (optional) number of persons aged 25 to 64; (optional) number of persons aged 65 or over (to be collected separately: number of children under 16, (optional) number of children aged from 14 to 15, (optional) number of children aged from 5 to 13, (optional) number of children aged less than or equal to 4),

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(optional) household’s net monthly income (to be collected as a value or in size bands compatible with income quartiles and (optional) income quintiles).

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gender: male; female,

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country of birth: native-born; foreign-born: born in another EU Member State; foreign born: born in non-EU country,

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country of citizenship: national; non-national: national of other EU Member State; non-national: national of non-EU country,

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(optional) legal marital status: unmarried; married (including registered partnership); widowed and not remarried (including widowed from registered partnership); divorced and not remarried (including legally separated and dissolved registered partnership),

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(optional) de facto marital status: person living in a consensual union (partners are not married to each other); person not living in a consensual union,

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age in completed years; (optional) under 16 and/or over 74,

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highest completed level of education according to the International Standard Classification of Education (ISCED 97): low (ISCED 0, 1 or 2); middle (ISCED 3 or 4); high (ISCED 5 or 6); no formal education (ISCED 0); primary education (ISCED 1); lower secondary education (ISCED 2); upper secondary education (ISCED 3); post secondary education but not tertiary (ISCED 4); tertiary education first stage (ISCED 5); tertiary education second stage (ISCED 6),

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employment situation: employee or self-employed, including family workers (optional: full-time employee or self-employed, part-time employee or self-employed, employee, employee with a permanent job or job of unlimited duration; employee with a temporary job or contract of limited duration; self-employed including family workers),

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(optional) economic sector of employment:

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employment situation: unemployed; students not in the labour force; other not in the labour force (optional for other not in the labour force: in retirement or early retirement or given up business; permanently disabled; in compulsory military or community service; fulfilling domestic tasks; other inactive person),

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occupation according to the International Standard Classification of Occupations (ISCO-08): manual workers; non-manual workers; ICT workers, non-ICT workers; (optional) all occupations according to ISCO-08 coded at 2-digit level.