Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, concerning the entities qualified to bring an action under Article 2 of this Directive

(2006/C 39/02)

(Text with EEA relevance)

The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 98/27/EC.

BELGIUM

Name of the entity | Contact details | Purpose |

1.Belgische Verbruikersunie Test-Aankoop/Association belge des consommateurs Tests–Achats | Hollandstraat/Rue de Hollande, 13 B-1060 Brussel/Bruxelles Tel. (32-2) 542 35 55 Fax (32-2) 542 32 50 E-mail: leden@test-aankoop.be membres@test-achats.be www.test-aankoop.be www.test-achats.be | Promotes, defends and represents consumer interests (initiatives, activities, studies, research, publications on consumer issues, individualised services and support for members, etc.).Promotes and supports the recruitment and development of legal persons whose main objective is to promote and defend consumer interests. |

2.Consumentenorganisatie vzw/Organisation des consommateurs asbl/Verbraucherschutzzentrale VoE. | Neustraße 119 B-4700 Eupen Tel. 087 59 18 50 Fax 087 59 18 51 E-mail: info@vsz.be www.cec-ecc.be www.evz.be | Informs and advises private persons on consumer problems;Intervenes with the authorities and takes steps to protect consumers;Rights and individual and collective consumer representation;Cross-border consumer issues;Preventive measures and help for private persons with excessive debts. |

CZECH REPUBLIC

Name of the entity | Contact details | Purpose |

1.Sdružení českých spotřebitelů | Budějovická 73 CZ-140 00 Praha 4 Tel. (420) 261 26 22 80, (420) 602 56 18 56 Fax (420) 261 26 22 68 E-mail: spotrebitel@regio.cz www.regio.cz/spotrebitel | Acts in the field of consumer protection through a wide range of activities including offering information and advice in disputed cases. |

2.Sdružení obrany spotřebitelů České republiky | Rytířská 10 CZ-110 00 Praha 1 Tel. (420) 224 23 99 40 Fax (420) 224 23 99 41 E-mail: sos@spotrebitele.info www.spotrebitele.info | Defends the interests of consumers especially in areas where the powers of the individual are not sufficient to defend themselves. |

3.Občanské sdružení spotřebitelů TEST | P.O. Box 14 Kykalova 1 CZ-140 21 Praha 1 Tel. (420) 222 13 54 91 Fax (420) 222 13 54 91 E-mail: dtest @dtest.cz www.spotrebitel.cz | Covers all consumer protection issues. |

4.Spotřebitelský poradenský a informační servis | Šárecká 15 CZ-160 00 Praha 6 Tel. (420) 224 81 11 11 Fax (420) 233 32 61 85 E-mail: poradna @spotrebitel.cz | Covers all consumer protection issues. |

5.Sdružení ochrany spotřebitelů a pacientů | Třída Karla IV. 430 CZ-500 02 Hradec Králové Tel. (420) 495 21 52 66 Fax (420) 499 21 52 66 E-mail: sosp_p.krejcar@quick.cz | Covers all consumer protection issues. |

DENMARK

Name of the entity | Contact details | Purpose |

1.Consumer Ombudsman/Forbrugerombudsmanden | Amagerfælledvej 56 DK-2300 København S Tlf. (45) 32 66 90 00 Fax (45) 32 66 91 00 E-mail: fs@fs.dk Website: www.fs.dk (English: www.consumer.dk/index-uk.htm) | According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights. The Consumer Ombudsman is authorised to initiate actions under the following Directives: Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising,Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises,Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC,Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities, as amended by Directive 97/36/EC,Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours,Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts,Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis,Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts,Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees,Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ('Directive on electronic commerce'). |

2.Danish Medicines Agency/Lægemiddelstyrelsen | Frederikssundsvej 378 DK-2730 Brønshøj Tlf. (45) 44 88 91 11 Fax (45) 44 91 73 73 E-mail: dkma@dkma.dk Website: www.dkma.dk | The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment. The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use. |

GERMANY

Name of the entity | Contact details | Purpose |

1.Aktion Bildungsinformation e.V. (ABI) | Tel. 0711/29 93 35 Fax 0711/29 93 30 E-mail: info@abi-ev.de www.abi-ev.de Alte Poststr. 5 D-70173 Stuttgart | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (article 2 du Statut). |

2.AGPF — Aktion für Geistige und Psychische Freiheit Bundesverband für Sekten- und Psychomarktberatung e.V. | Tel. 0228/63 15 47 E-mail: AGPF@AGPF.de www.AGPF.de Im Blankert 35 D-53229 Bonn | Protects consumers' interests by providing information and advice on matters relating to sects and the psycho-market; authorised to bring collective actions in the interests of consumers. |

3.Berliner Mieterverein e.V. | Tel. 030/22 62 61 18 Fax 030/22 62 61 62 E-mail: bmv@berliner-mieterverein.de www.berliner-mieterverein.de Wilhelmstr. 74 D-10117 Berlin | Protects tenants' interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants. |

4.Bund der Energieverbraucher e.V. | Tel. 02224/922 70 Fax 02224/103 21 E-mail: info@energieverbraucher.de www.energieverbraucher.de Grabenstr. 17 D-53619 Rheinbreitbach | Protects energy consumers' interests by providing information and advice; authorised to bring collective actions in the interests of energy consumers. |

5.Bund der Versicherten e.V. | Tel. 04193/942 22 Fax 04193/942 21 E-mail: info@bundderversicherten.de www.bundderversicherten.de Postfach 1153 D-24547 Hestedt-Ulzburg | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

6.Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband e.V. (VZBV) | Tel. 030/25 80 0-0 Fax 030/25 80 02 18 E-mail: info@vzbv.de www.vzbv.de Markgrafenstr. 66 D-10969 Berlin | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

7.Bundesverband privater Kapitalanleger e.V. | Tel. 0551/531 41 03 Fax 0551/457 10 E-mail: BVKapital@aol.com www.bundesverband-privater-Kapitalanleger Am Goldgraben 6 D-37073 Göttingen | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

8.Datenschutzbund Hamburg e.V. | Tel. 040/35 71 48 54 Fax 040/35 71 48 64 E-mail: info@datenschutzbund.de www.datenschutzbund.de Am Diebsteich 1 D-22761 Hamburg | Protects consumers' interests by providing information and advice, especially in the field of data protection; authorised to bring collective actions in the interests of consumers. |

9.Deutsche Gesellschaft für Sonnenenergie e.V. | Tel. 089/52 40 71 Fax 089/52 16 68 E-mail: info@dgs.de www.dgs.de Augustenstr. 79 D-80333 München | Protects consumers' interests by providing information and advice, especially in the fields of renewable energy forms and rational use of energy, focusing particularly on solar energy; authorised to bring collective actions in the interests of consumers. |

10.Deutsche Schutzvereinigung Auslandsimmobilien e.V. | Tel. 0761/550 12 Fax 0761/550 13 E-mail: info@das-ev.de www.des-ev.de Zähringer Str. 373 D-79108 Freiburg | Protects the interests of private house, flat and land owners with property abroad and other persons with interests in foreign property by providing information and advice; authorised to bring collective actions in the interests of the abovementioned persons. |

11.Deutscher Mieterbund — Mieterverein Hamm und Umgebung e.V. | Tel. 02381/200 56 Fax 02381/200 58 Südring 1 D-59065 Hamm | Protects tenants' interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

12.Deutscher Mieterbund — Mieterverein Iserlohn e.V. | Tel. 02371/234 89 Fax 02371/234 89 E-mail: info@mieterverein-iserlohn.de www.mieterverein-iserlohn.de Vinckestr. 4 D-58636 Iserlohn | Protects tenants' interests in Iserlohn by providing information and advice; authorised to bring collective actions in the interests of tenants. |

13.Deutscher Mieterbund — Mieterverein Kassel und Umgebung e.V. | Tel. 0561/10 38 61 Fax 0561/10 37 39 E-mail: mietervereinkassel@t-online.de www.mieterverein-kassel.de Königsplatz 59/ Eingang Poststraße 1 D-34117 Kassel | Protects tenants' interests in the Kassel region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

14.Deutscher Mieterbund — Mieterverein Schwerin und Umgebung e.V. | Tel. 0385/71 46 68 Fax 0385/71 46 69 E-mail: information@mieterverein-schwerin.de www.mieterverein-schwerin.de Dr.-Külz-Str. 18 D-19053 Schwerin | Protects tenants' interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

15.Deutscher Mieterbund — Mieterverein Siegerland und Umgebung e.V. | Tel. 0271/519 97 Fax 0271/205 50 E-mail: info@mieterverein-siegerland.de www.mieterverein-siegerland.de Koblenzer Str. 5 D-57072 Siegen | Protects tenants' interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

16.Deutscher Mieterbund — Landesverband Mecklenburg-Vorpommern e.V. | Tel. 0385/71 24 60 Fax 0385/71 46 69 E-mail: information@mieterverein-schwerin.de www.mieterverein-schwerin.de Dr.-Külz-Str. 18 D-19053 Schwerin | Protects consumers' interests in the field of tenancy law in Mecklenburg-Vorpommern by providing information and advice; authorised to bring collective actions in the interests of tenants. |

17.Deutscher Mieterbund — Landesverband Schleswig- Holstein e.V. | Tel. 0431/97 91 90 Fax 0431/979 19 31 E-mail:info@mieterbund-schleswig-holstein.de www.mieterbund-schleswig-holstein.de Eggerstedtstr. 1 D-24103 Kiel | Protects consumers' interests in the field of tenancy law in Schleswig-Holstein by providing information and advice; authorised to bring collective actions in the interests of tenants. |

18.Deutscher Mieterbund — Kieler Mieterverein e.V. | Tel. 0431/97 91 90 Fax 0431/979 19 31 E-mail: info@kieler-mieterverein.de www.kieler-mieterverein.de Eggerstedtstr. 1 D-24103 Kiel | Protects consumers' interests in the field of tenancy law in Kiel by providing information and advice; authorised to bring collective actions in the interests of tenants. |

19.Deutscher Mieterbund — Mieterverein Groß-Velbert und Umgebung e.V. | Tel. 02051/25 24 23 Fax 02051/25 40 38 E-mail: mietervereinVelbert@t-online.de Friedrich-Ebert-Str. 62-64 D-42549 Velbert | Protects tenants' interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

20.Deutscher Mieterbund — Mieterschutzverein Wiesbaden und Umgebung e.V. | Tel. 0611/37 90 41 Fax 0611/30 99 78 E-mail: info@mieterverein-wiesbaden.de www.mieterverein-wiesbaden.de Adelheidstr. 70 D-65185 Wiesbaden | Protects tenants' interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

21.Deutscher Mieterbund Mieterbund Rhein-Ruhr e.V. | Tel. 0203/555 08 11 Fax 0203/55 74 56 E-mail: dmb-rhein-ruhr@t-online.de www.mieterbund-rhein-ruhr.de Rathausstr. 18-20 D-47166 Duisburg | Protects tenants' interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants. |

22.DMB — Mieterschutzverein Frankfurt am Main e.V. | Tel. 069/560 10 57 Fax 069/56 89 40 E-mail: mieterschutzverein.frankfurt.de www.mieterbundhessen.de/frankfurt Eckenheimer Landstraße 339 D-60320 Frankfurt am Main | Protects tenants' interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants. |

23.DMB — Mieterverein Leverkusen e.V. | Tel. 02171/40 40 70 Fax 02171/278 45 E-mail: info@mieterverein-leberkusen.de www.dmb-mieterverein-leverkusen.de Kölner Str. 35-41 D-51379 Leverkusen | Protects tenants' interests in Leverkusen by providing information and advice; authorised to bring collective actions in the interests of tenants. |

24.DMB — Mieterverein Stuttgart und Umgebung e.V. | Tel. 0711/21 01 60 Fax 0711/236 92 23 E-mail: info@mieterverein-stuttgart.de www.mieterverein-stuttgart.de Moserstr. 5 D-70182 Stuttgart | Protects tenants' interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

25.Flensburger Mieterverein e.V. | Tel. 0461/230 50 Fax 0461/125 38 E-mail: mieterverein-flensburg@t-online.de www.flensburger-mieterverein.de Norderhofenden 10 D-24937 Flensburg | Protects tenants' interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants. |

26.Mieter helfen Mietern — Hamburger Mieterverein | Tel. 040/4313 94-0 Fax 040/4313 94 44 E-mail: info@mhmhamburg.de www.mhmhamburg.de Bartelsstraße 30 D-20357 Hamburg | Protects tenants' interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants. |

27.Mieter helfen Mietern, Münchner Mieterverein e.V. | Tel. 089/4448 82-0 Fax 089/4448 8210 E-mail: info@mhmmuenchen.de www.mhmmuenchen.de Weißenburger Str. 25 D-81667 München | Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants. |

28.Mieter und Pächter e.V. | Tel. 0231/52 85 28 Fax 0231/52 81 06 E-mail: service@mieterschutz.com www.mieterschutz.com Prinzenstr. 7 D-44135 Dortmund | Protects the interests of tenants and lessees in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants. |

29.Mieterverein Baden-Baden und Umgebung e.V. | Tel. 07221/255 12 Fax 07221/39 28 31 E-mail: mieterverein-baden-baden@t-online.de Lange Straße 13 D-76530 Baden-Baden | Protects tenants' interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

30.Mieterverein Bochum, Hattingen und Umgegend e.V. | Tel. 0234/961 14-0 Fax 0234/961 14 11 E-mail: info@mieterverein-bochum.de www.mieterverein-bochum.de Brückstr. 58 D-44787 Bochum | Protects tenants' interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

31.Mieterverein Bremen e.V. | Tel. 0421/32 02 09 Fax 0421/337 92 08 E-mail: info@mieterverein-bremen.de www.mieterverein-bremen.de An der Weide 23 D-28195 Bremen | Protects tenants' interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

32.Mieterverein für Lüdenscheid und Umgegend e.V. | Tel. 02351/224 61 Fax 02351/394 50 E-mail: mail@mieterverein-luedenscheid.de www.mieterverein-luedenscheid.de Lösenbacher Str. 3 D-58507 Lüdenscheid | Protects tenants' interests in the Lüdenscheid region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

33.Mieterverein Gelsenkirchen e.V. im Deutschen Mieterbund | Tel. 0209/249 18 Fax 0209/14 69 49 E-mail: info@dmb-ge.de www.mieterverein-ge.de Gabelsberger Str. 9 D-45879 Gelsenkirchen | Protects the interests of tenants and lessees by providing information and advice; authorised to bring collective actions in the interests of tenants. |

34.Mieterverein Hannover und Umgebung e.V. | Tel. 0511/121 06-0 Fax 0511/121 06 16 E-mail: info@mieterverein-hannover.de www.mieterverein-hannover.de Herrenstraße 14 D-30159 Hannover | Protects tenants' interests in the Hanover region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

35.Mieterverein Heidelberg und Umgebung e.V. | Tel. 06221/204 73 Fax 06221/16 34 18 E-mail: beratung@mieterverein-heidelberg.de www.mieterverein-heidelberg.de Poststraße 46 D-69115 Heidelberg | Protects tenants' interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

36.Mieterverein Karlsruhe e.V. | Tel. 0721/37 50 91 Fax 0721/37 81 25 E-mail: info@mieterverein-karlsruhe.de www.mieterverein-karlsruhe.de Ritterstr. 24 D-76137 Karlsruhe | Protects tenants' interests in issues relating to tenancy, leasing and property in the City of Karlsruhe and administrative district by providing information and advice; authorised to bring collective actions in the interests of tenants. |

37.Mieterverein Köln e.V. | Tel. 0221/202 37-0 Fax 0221/240 46 20 E-mail: mieterverein@netcologne.de www.mieterverein-koeln.de Mühlenbach 49 D-50676 Köln | Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants. |

38.Mieterverein München eingetragener Verein | Tel. 089/55 21 43-0 Fax 089/55 45 54 E-mail: hausmeister@mieterverein-muenchen.de www.mieterverein-muenchen.de Sonnenstr. 10 D-80331 München | Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants. |

39.Mieterverein VIADRINA | Tel. 0335/685 02 60 Fax 0335/685 02 58 E-mail: mieterverein.ffo@t-online.de www.mieterverein-ffo.city-map.de Halbe Stadt 21 D-15230 Frankfurt an der Oder | Protects tenants' interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

40.PRO BAHN Oberbayern — Gemeinnütziger Fahrgastverband | Tel. 089/53 00 31 Fax 089/53 75 66 www.pro-bahn.de Schwanthaler Str. 74 D-80336 München | Protects consumers' interests in matters relating to public transport by providing information and advice; authorised to bring collective actions in the interests of consumers. |

41.Schutzgemeinschaft der Verbraucher in Deutschland e.V. | Tel. 0821/454 09 34 Fax 0821/454 09 34 E-mail: info@sgvd.de www.sgvd.de Jakoberstraße 69 D-86152 Augsburg | Protects consumers' interests in matters relating to quality and prices, security, health, environmental compatibility, laws and by-laws; authorised to bring collective actions in the interests of consumers. |

42.Schutzgemeinschaft für Bank- und Sparkassenkunden e.V. | Tel. 09232/70 07 87 Fax 09232/70 07 86 E-mail: info@sg-banken.de www.sg-banken.de Ludwigstr. 97 D-95632 Wunsiedel | Protects consumers' interests in banking matters by providing information and advice; authorised to bring collective actions in the interests of consumers. |

43.Schutzverband für Verbraucher und Dienstleistungsnehmer — Endverbraucher, Kapitalanleger, Versicherte e.V. | Tel. 06106/25 88 30 Fax 06106/25 88 31 www.s-vd.de Spessartring 47 D-63110 Rodgau | Protects the interests of consumers and service users by providing information and advice; authorised to bring collective actions in the interests of consumers and service users. |

44.Verbraucherzentrale Baden-Württemberg e.V. | Tel. 0711/6691-10 Fax 0711/66 91 50 E-mail: info@verbraucherzentrale-bawue.de www.verbraucherzentrale-bawue.de Paulinenstr. 47 D-70178 Stuttgart | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

45.Verbraucher-Zentrale Brandenburg e.V. | Tel. 0331/298 71 30 Fax 0031/298 71 77 E-mail: info@vzb.de www.vzb.de Templiner Str. 21 D-14473 Potsdam | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

46.Verbraucher-Zentrale Hamburg e.V. | Tel. 040/24 83 20 Fax 040/24 83 22 90 E-mail: info@vzhh.de www.vzhh.de Kirchenallee 22 D-20099 Hamburg | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

47.Verbraucher-Zentrale Hessen e.V. | Tel. 01805/97 20 10 Fax 069/97 20 10 40 E-mail: vzh@verbraucher.de www.verbraucher-zentrale-hessen.de Große Friedberger Str. 13-17 D-60313 Frankfurt/M. | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

48.Verbraucher-Zentrale Niedersachsen e.V. | Tel. 0511/9 11 96-0 Fax 0511/911 96 10 www.verbraucherzentrale-niedersachsen.de Herrenstr. 14 D-30159 Hannover | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

49.Verbraucherzentrale Rheinland-Pfalz V. | Tel. 06131/284 80 Fax 06131/28 48 66 www.verbraucherzentrale-rlp.de Ludwigstr. 6 D-55116 Mainz | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

50.Verbraucherzentrale Sachsen-Anhalt e.V. | Tel. 0345/298 03 29 Fax 0345/298 03 26 www.vzsa.de Steinbockgasse 1 D-06108 Halle | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

51.Verbraucher Zentrale Thüringen e.V. | Tel. 0361/555 14-0 Fax 0361/555 14 40 E-mail: info@vzth.de www.vzth.de Eugen-Richter-Str. 45 D-99085 Erfurt | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

52.Verbraucher-Zentrale des Landes Bremen e.V. | Tel. 0421/16 07 77 Fax 0421/160 77 80 E-mail: verbraucherzentrale bremen@t-online.de www.verbraucherzentrale-bremen.de Altenweg 4 D-28195 Bremen | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

53.Verbraucherzentrale des Saarlandes Landesarbeitsgemeinschaft der Verbraucherverbände e.V. | Tel. 0681/500 89-0 Fax 0681/588 09 22 E-mail: vz-saar@vz-saar.de www.vz-saar.de Hohenzollernstraße 11 D-66117 Saarbrücken | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

54.Verbraucherzentrale Berlin e.V. | Tel. 030/21485-0 Fax 030/211 72 01 E-mail: mai@verbraucherzentrale-berlin.de www.verbraucherzentrale-berlin.de Bayreuther Str. 40 D-10787 Berlin | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

55.Verbraucherzentrale Mecklenburg-Vorpommern e.V. | Tel. 0381/208 70 50 Fax 0381/208 70 30 E-mail: info@nvzmv.de www.nvzmv.de Strandstr. 98 D-18055 Rostock | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

56.Verbraucher-Zentrale Nordrhein-Westfalen Landesarbeitsgemeinschaft der Verbraucherverbände e.V. | Tel. 0211/380 90 Fax 0211/380 91 72 www.vz-nrw.de Mintropstr. 27 D-40215 Düsseldorf | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

57.Verbraucher-Zentrale Sachsen e.V. | Tel. 0341/688 80 80 Fax 0341/689 28 26 E-mail: vzs@vzs.de www.vzs.de Bernhardstr. 7 D-04315 Leipzig | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

58.Mieterverein Oberhausen, Mühlheim und Bottrop e.V. | Tel. 0208/85 729-0 Fax 0208/20 24 44 E-mail: dmb.rhein-ruhr@t-online.de www.mieterbund-rhein-ruhr.de Willy-Brandt-Platz 4 D-46045 Oberhausen | Protects members' interests in matters relating to tenancy and property by providing information and advice; authorised to bring collective actions in the interests of tenants. |

59.Deutscher Mieterbund e.V. | Tel. 030/223 23-0 Fax 030/22 32 31 00 E-mail: info@mieterbund.de www.mieterbund.de Littenstraße 10 D-10179 Berlin | Protects, promotes and represents all tenants interests; authorised to bring collective actions in the interests of tenants. |

60.Deutscher-Anleger-Schutzbund e.V. | Tel. 069/23 85 38-0 Fax 069/23 85 38 10 E-mail: info@deutscher-anlegerschutzbund.de www.deutscher-anlegerschutzbund.de An der Dammheide 10 D-60486 Frankfurt/M. | Undertakes preventive measures against the grey capital market and prevention of offences in this area by, among other means, providing information and protecting consumers' interests; authorised to bring collective actions in the interests of consumers. |

61.Allgemeiner Automobil-Club ( ADAC) e.V. | Tel. 089/767 60 Fax 089/76 76 25 00 E-mail: adac@adac.de www.adac.de Am Westpark 8 D-81373 München | Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers. |

62.DMB — Landesverband Hessen e.V. | Tel. 0611/308 17 19 Fax 0611/37 80 70 E-mail: info@mieterbund-hessen.de www.mieterbund-hessen.de Adelheisdstr. 70 D-65185 Wiesbaden | Protects tenants' interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants. |

63.Verbraucherzentrale Bayern e.V. | Tel. 089/539 87-0 Fax 089/53 75 53 E-mail: info@verbraucherzentrale-bayern.de www.verbraucherzentrale-bayern.de Mozartstr. 9 D-80336 München | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

64.Mieterverein zu Hamburg von 1890 r.V. | Tel. 040/879 79-0 Fax 040/8797 91 10 E-mail: info@mieterverein-hamburg.de www.mieterverein-hamburg.de Glockengießerwall 2 D-20095 Hamburg | Protects tenants' interests in the greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

65.Mieterverein Düsseldorf e.V. | Tel. 0211/169 96-0 Fax 0211/35 15 11 E-mail: info@mieterverein-duesseldorf.de www.mieterverein-duesseldorf.de Oststraße 47 D-40211 Düsseldorf | Protects tenants' interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

66.Bauherren-Schutzbund e.V. | Tel. 030/312 80 01 Fax 030/31 50 72 11 E-mail: office@bsb-ev.de www.bsb-ev.de Kleine Alexanderstr. 9-10 D-10178 Berlin | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

67.Foodwatch e.V. | Tel. 030/240476-0 Fax 030/240476 26 E-mail: info@foodwatch.de www.foodwatch.de Brunnenstr. 181 D-10119 Berlin | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

68.Mieterverein für den Regierungsbezirk Trier e.V. | Tel. 0651/994 09 70 Fax 0651/99 40 09 74 E-mail: mieterverrein@ipcon.de www. Mieterverein-trier.de Walramsneustr. 8 D-54290 Trier | Protects tenants' interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

69.Verbraucherzentrale Schleswig-Holstein | Tel. 0431/590 99-0 Fax 0431/590 99 77 E-mail: info@verbraucherzentrale-sh.de www.verbraucherzentrale-sh.de Bergstr. 24 D-24103 Kiel | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

70.Miet- und Pachtverein e.V. Bad Kreuznach | Tel. 0671/679 48 Fax 0671/738 42 E-mail: kontakt@mieterverein-bad-kreuznach.de www.mieterverein-bad-kreuznach.de Gustav-Pfarrius-Str. 1-3 D-55543 Bad Kreuznach | Protects tenants' interests in the Bad Kreuznach region by providing information and advice; authorised to bring collective actions in the interests of tenants. |

71.Schutzgemeinschaft für Bankkunden e.V. | Tel. 09131/81 71 79 Fax 09131/81 71 78 E-mail: support@schuba.info www.schuvoba.de Hofmannstr. 103 D-91052 Erlangen | Protects consumers' interests in matters relating to financial services by providing information and advice; authorised to bring collective actions in the interests of consumers. |

72.Deutsche Umwelthilfe e.V. | Tel. 07732/99 95-0 Fax 07732/99 95 77 E-mail: info@duh.de www.duh.de Fritz-Reichle-Ring 4 D-78315 Radolfzell | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

73.Schutzgemeinschaft für Grundbesitz in Italien e.V. | Tel. 08856/817 95 Fax 089/14 88 28 65 87 E-mail: sg-italien@gmx.de www.schutzgemeinschaft-italien.de Ahornstr. 13 D-82377 Penzberg | Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers. |

GREECE

Name of the entity | Contact details | Purpose |

1.Consumers' association — New consumers' institute (NEO INKA)/Νέο Ινστιτούτο Καταναλωτών (NEO INKA) | Kalipsous 105/Καλυψούς 105 GR-176 71 Kallithea/Καλλιθέα Tel. 210 957 78 77 Fax 210 953 34 71 E-mail: inka@inka.org.gr Website: www.inka.org.gr | Protects consumers' rights and interests. |

2.Consumers' protection centre of Thessaloniki (KEPKA)/Κέντρο Προστασίας Καταναλωτών (ΚΕΠΚΑ) | Tsimiski 54/Τσιμισκή 54 GR-546 23 Thessaloniki/Θεσσαλονίκη E-mail: consumers@kepka.org Website: www.kepka.org Tel. 2310-26 94 49 Fax 2310-24 22 11 | Protects consumers' rights and interests. |

3.Consumers' association 'the quality of life' (EKPIZO)/Ένωση Καταναλωτών — Ποιότητα Ζωής (ΕΚΠΟΙΖΩ) | Valtetsiou 43-45/Βαλτετσίου 43-45 GR-106 81 Athens/Αθήνα E-mail: ekpizo@ath.fothenet.gr Website: www.ekpizo.gr Tel. 210 330 44 44 Fax 210 330 05 91 | Protects consumers' rights and interests. |

4.Greek consumers' organisation (EKATO)/Ελληνική Καταναλωτική Οργάνωση (EKATO) | Dimokritou 10/Δημοκρίτου 10 GR-54 352 Thessaloniki/Θεσσαλονίκη E-mail: info@ekato.org & ekato@ekato.org Website: www.ekato.org/ Tel. 2310 22 64 26 — 94 93 21 Fax 2310 90 85 19, 2310 22 64 26 | Protects consumers' rights and interests. |

5.Consumers' institute (INKA) of Ioannina/Ινστιτούτο καταναλωτών (INKA) Ιωαννίνων | Th. Paskidi 52/Θ.Πασχίδη 52 GR-45 445 Ιoannina/Ιωάννινα E-mail: ioannina@inka.gr Tel. 26510- 651 78 Fax 26510- 651 78 | Protects consumers' rights and interests. |

6.Citizens' rights organisation/Ένωση για τα δικαιώματα των πολιτών | Likavipou 18/Λυκαβηττού 18 GR-106 73 Athens/Αθήνα Tel. 210 360 04 10 Fax 210- 360 04 11 | Protects consumers' rights and interests. |

7.Consumers' institute (INKA) of Macedonia/Ινστιτούτο Καταναλωτών (INKA) Μακεδονίας | Μonastiriou 17/Μοναστηρίου 17 GR-54627 Thessaloniki/Θεσσαλονίκη E-mail: Macedonia@inka.gr Website: www.inkamak.eisodos.com Tel. 2310 53 52 63 (11721) Fax 2310 51 74 92 | Protects consumers' rights and interests. |

8.Consumers' institute (INKA) of Corfu/Ινστιτούτο Καταναλωτών (INKA) Κέρκυρας | Akadimias 3/Ακαδημίας 3 GR-49 100 Kerkira/Κέρκυρα Tel. 26610- 458 26 Fax 26610- 362 50 | Protects consumers' rights and interests. |

9.Consumer Association of Aitoloakarnania/Ένωση Καταναλωτών Αιτωλοακαρνανίας | S. Tsiknia 48 (formerly Tsaldari)/Σ. Τσικνιά 48 (πρώην Τσαλδάρη) GR-30100 Agrinio/Αγρίνιο E-mail: INKA-AIT@OTENET.GR Tel. 26410-244 44 Fax 26410- 213 44 | Protects consumers' rights and interests. |

10.Consumer Association of Volos & Thessaly/Ένωση Καταναλωτών Βόλου και Θεσσαλίας | Agiou Nikolaou 104/Αγίου Νικολάου 104 GR-38221 Volos/Βόλος Tel. 24210-456 15 Fax 24210-713 31 | Protects consumers' rights and interests. |

11.Consumer Association of Greece/Ένωση Καταναλωτών Ελλάδας | Gounari 4-6/Γούναρη 4-6 GR-18531, Peiraias/Πειραιάς Tel. 210 4111080 Fax 210- 4111080 | Protects consumer's rights and interests. |

12.Citizens' association/Ένωση Πολιτών | Alkionis 9/Αλκυόνης 9 GR-17561 P. Faliro/Π. Φάληρο Tel. 210 9829152 Fax 210 9825096 | Protects consumer's rights and interests. |

13.Athens Chamber of Commerce and Industry/Εμπορικό και Βιομηχανικό Επιμελητήριο Αθηνών | Akademias 7/Ακαδημίας 7 GR-10671 Athens/Αθήνα Tel. (30) 210 360 48 15 9/360 24 11 9 Fax (30) 210 361 64 64 E-mail: info@acci.gr E-mail: info@acci.gr Website: www.acci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests". |

14.Athens Chamber of Handicrafts/Βιοτεχνικό Επιμελητήριο της Αθήνας | Akademias 18/Ακαδημίας 18 GR-10671 Athens/Αθήνα Tel. (30) 210 368 07 00 Fax (30) 210 361 47 26 E-mail: info@acsmi.gr Website: www.acsmi.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests". |

15.Athens Chamber of Tradesmen/Επαγγελματικό Επιμελητήριο Αθηνών | Panepistsimiou 44/Πανεπιστημίου 44 GR-10679 Athens/Αθήνα Tel. (30) 210 36 01 65/363 30 80 (President's office)/(γραφείο προέδρου) Fax (30) 210 361 97 35 E-mail: eea@eea.gr www.eea.gr E-mail: eea@eea.gr Website: www.eea.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests". |

16.Thessaloniki Chamber of Commerce and Industry/Εμπορικό και Βιομηχανικό Επιμελητήριο Θεσσαλονίκης | Tsimiski 29/Τσιμισκή 29 GR-54624 Thessaloniki/Θεσσαλονίκη Tel. (30) 2310 37 01 00/37 01 10 Fax (30) 2310 37 01 14/37 01 66 E-mail: root@ebeth.gr Website: www.ebeth.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests". |

17.Thessaloniki Chamber of Handicrafts/Βιοτεχνικό Επιμελητήριο Θεσσαλονίκης | Aristotelous 27/Αριστοτέλους 27 GR- 54624 Thessaloniki/Θεσσαλονίκη Tel. (30) 2310 24 16 68/24 16 89 Fax (30) 2310 23 26 67 E-mail: info@veth.gr Website: www.veth.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests". |

18.Thessaloniki Chamber of Tradesmen/Επαγγελματικό Επιμελητήριο Θεσσαλονίκης | Aristotelous 27/Αριστοτέλους 27 GR-54624 Thessaloniki/Θεσσαλονίκη Tel. (30) 2310 27 52 55/27 13 40/27 14 88 (President's office)/(γραφείο προέδρου)/22 00 50 Fax (30) 2310 27 16 49/25 72 83 E-mail: epepthe@otenet.gr Website: www.uhcci.gr/epimelitiria/EETH.html | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

19.Piraeus Chamber of Commerce and Industry/Εμπορικό και Βιομηχανικό Επιμελητήριο Πειραιά | Loudovikou 1, Odissos Square/Λουδοβίκου 1, Πλ. Οδησσού GR-18531 Piraeus/Πειραιάς Tel. (30) 210 417 72 41 5 Fax (30) 210 417 86 80 E-mail: evepgr1@acci.gr Website: www.uhcci.gr/epimelitiria/EBEP.html | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

20.Piraeus Chamber of Handicrafts/Βιοτεχνικό Επιμελητήριο Πειραιά | Karaiskou 111/Καραΐσκου 111 GR-18532 Piraeus/Πειραιάς Tel. (30) 210 411 04 43/412 12 98/417 47 65 Fax (30) 210 417 94 95/417 41 52 E-mail: info@bep.gr Website: www.bep.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

21.Piraeus Chamber of Tradesmen/Επαγγελματικό Επιμελητήριο Πειραιά | Agiou Konstantinou 3/Αγίου Κωνσταντίνου 3 GR-18531 Piraeus/Πειραιάς Tel. (30) 210 412 15 03/412 69 17 Fax (30) 210 412 27 90 E-mail: eepir@otenet.gr Website: www.eep.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

22.Chamber of Industry and Commerce of Rodopi Prefecture/Εμπορικό και Βιομηχανικό Επιμελητήριο Ροδόπης | Vassileios Georgiou 2b/Βασ. Γεωργίου 2β GR-69100 Komotini/Κομοτηνή Tel. (30) 25310 228 31/368 31 Fax (30) 25310 267 14 E-mail: info@rodopicci.gr/ccirodop@otenet.gr Website: www.rodoppicci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

23.Chamber of Tradesmen and Handicrafts of Rodopi Prefecture/Επαγγελματικό και Βιοτεχνικό Επιμελητήριο Ροδόπης | Kaveiron 12/Καβείρων 12 GR-69100 Komotini/Κομοτηνή Tel. (30) 25310 225 47/340 06/814 70 9 Fax (30) 25310 258 66 E-mail: info@everodopi.gr Website: www.everodopi.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

24.Chamber of Aitoloakarnania Prefecture/Επιμελητήριο Αιτωλοακαρνανίας | Papastratou 53 & Smirnis /Παπαστράτου 53 και Σμύρνης GR-30100 Agrinio/Αγρίνιο Tel. (30) 26410 225 25/572 62 Fax (30) 26410 225 90 E-mail: contact@epimetol.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

25.Chamber of Argolida Prefecture/Επιμελητήριο Αργολίδας | Korinthou 23/Κορίνθου 23 GR-21200 Argos/Άργος Tel. (30) 27510 672 16/630 23/669 68 Fax (30) 27510 245 95 E-mail: ebear@otenet.gr Website: www.arcci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

26.Chamber of Arcadia Prefecture/Επιμελητήριο Αρκαδίας | Panos 21 & Martiou/25ης Μαρτίου και Πανός 21 GR-22100 Tripoli/Τρίπολη Tel. (30) 2710 22 71 41/22 71 42/23 71 23 Fax (30) 2710 23 37 38 E-mail: info@arcadianet.gr Website: www.arcadianet.gr, www.ikenet.gr, www.eic.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

27.Chamber of Arta Prefecture/Επιμελητήριο Άρτας | Graikou & Flemig/Μ. Γραικού και Φλέμινγκ GR-47100 Arta/Άρτα Tel. (30) 26810 287 28/786 54 Fax (30) 26810 786 54 E-mail: epimarta@otenet.gr Website: www.arta.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

28.Chamber of Ahaia Prefecture/Επιμελητήριο Αχαΐας | Mihalakopoulou 58/Μιχαλακοπούλου 58 GR-26221 Patra/Πάτρα Tel. (30) 2610 27 77 79/27 76 79/27 80 56 Fax (30) 2610 27 65 19 E-mail: ea@e-a.gr Website: www.e-a.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

29.Chamber of Viotia Prefecture/Επιμελητήριο Βοιωτίας | L. Koutsopetalou 1/Λ. Κουτσοπετάλου 1 GR-32100 Livadia/Λειβαδιά Tel. (30) 22610 282 81/276 64 Fax (30) 22610 213 47 E-mail: info@viotiachamber.gr Website: www.viotiachamber.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

30.Chamber of Grevena Prefecture/Επιμελητήριο Γρεβενών | Emmanouil Papa 7/Εμμανουήλ Παππά 7 GR-51100 Grevenia Tel. (30) 24620 855 01 (-3)/855 04/855 05 Fax (30) 24620 803 10/803 33 E-mail: ebegreve@grevenanet.gr Website:www.grevena.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy. According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

31.Chamber of Drama Prefecture/Επιμελητήριο Δράμας | Labrianidiou 40/Λαμπριανίδου 40 GR-66100 Drama Tel. (30) 25210 227 50/249 95 Fax (30) 2510 258 35 E-mail: ccidrama@dramanet.gr Website: www.ccidrama.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

32.Chamber of Dodekanissa Prefecture/Επιμελητήριο Δωδεκανήσων | Grigoriou Labraki 8/Γρηγορίου Λαμπράκη 8 GR-85100 Rodos/Ρόδος Tel. (30) 22410 442 00 Kalimnos/Κάλυμνος: 22430 515 17 Kos/Κως: 22420 261 79 Karpathos/Κάρπαθος: 22450 224 83 Fax (30) 22410 442 40 E-mail: info@ebed.gr Website: www.ebed.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

33.Chamber of Evros Prefecture/Επιμελητήριο Έβρου | Eboriou, 1st floor/Οδός Εμπορίου, 1ος όροφος GR-68100 Alexandroupoli/Αλεξανδρούπολη Tel. (30) 25510 262 23/265 37 Fax (30) 25510 232 53 E-mail: epimevro@otenet.gr Website: www.chamberofevros.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

34.Chamber of Evia Prefecture/Επιμελητήριο Εύβοιας | El. Venizelou 12/Ελ. Βενιζέλου 12 GR-34100 Chalkida/Χαλκίδα Tel. (30) 22210 864 52 Fax (30) 22210 809 18 E-mail: epimevia@hol.gr Website: www.eviachamber.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

35.Chamber of Evritania Prefecture/Επιμελητήριο Ευρυτανίας | Nikolaou Tsiaboula 5/Νικολάου Τσιαμπούλα 5 GR-36100 Karpenissi/Καρπενήσι Tel. (30) 22370 800 36/236 28 Fax (30) 22370 804 40 | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

36.Chamber of Zakynthos Prefecture/Επιμελητήριο Ζακύνθου | Lombardou 20/Λομβάρδου 20 GR-29100 Zakynthos/Ζάκυνθος Tel. (30) 26950 419 40 (-1)/20090 -1 -2 Fax (30) 26950 231 35 E-mail: zantecci@otenet.gr Website: www.zantecci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

37.Chamber of Ilia Prefecture/Επιμελητήριο Ηλείας | 28th of October & Iroon Square/28ης Οκτωβρίου και Πλ. Ηρώων GR-27100 Pyrgos/Πύργος Tel. (30) 262 10/341 54/322 25/368 95 Fax (30) 26210 317 91 E-mail: ilich-gr@otenet.gr Website: www.helia.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

38.Chamber of Imathia Prefecture/Επιμελητήριο Ημαθίας | Kentrikis 3/Κεντρικής 3 GR-59100 Veria/Βέροια Tel. (30) 23310 254 70/297 74/247 34 Fax (30) 23310 253 30 E-mail: chamimat@otenet.gr Website: www.imathiachamber.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

39.Chamber of Irakleion Prefecture/Επιμελητήριο Ηρακλείου | Koroneou 9/Κορωναίου 9 GR-71202 Irakleio/Ηράκλειο Tel. (30) 2810 24 70 00 Fax (30) 2810 22 29 14 E-mail: root@ebeh.gr, kapetanaki@ebeh.gr Website: www.ebeh.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

40.Chamber of Thesprotia Prefecture/Επιμελητήριο Θεσπρωτίας | Kyra Vassilikis 13 (1st floor)/Κυρα-Βασιλικής 13, (1ος όροφος) GR-46100 Igoumenitsa/Ηγουμενίτσα Tel. (30) 26650 294 80(/88) Fax (30) 26650 294 89 E-mail: pezo@otenet.gr Website: www.uhcci.gr/epimelitiria/THESPROTIA.html | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

41.Chamber of Ioannina Prefecture/Επιμελητήριο Ιωαννίνων | Trikoupi & Oplarhigou Poutesi 14/Τρικούπη και Οπλαρχηγού Πουτέτση 14 GR-45332 Ionnina/Ιωάννινα Tel. (30) 26510 262 73 (President's office)/(γραφείο προέδρου)/223 89/247 09/765 89 (EU Info Center) Fax (30) 26510 251 79 | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

42.Chamber of Kavala Prefecture/Επιμελητήριο Καβάλας | Omonias 50Α /Ομονοίας 50Α GR-65302 Kavala/Καβάλα Tel. (30) 2510 22 33 25/22 33 28/22 22 57/22 22 12 Fax (30) 2510 83 59 46 E-mail: eic157@otenet.gr Website: www.chamberofkavala.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

43.Chamber of Karditsa Prefecture/Επιμελητήριο Καρδίτσας | Iroon Polytehneiou 3/Ηρώων Πολυτεχνείου 3 GR-43100 Karditsa/Καρδίτσα Tel. (30) 24410 223 34/223 01 Fax (30) 24410 222 38 E-mail: karditsacci@cld.gr Website: www.karditsaacci@cld.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

44.Chamber of Kastoria Prefecture/Επιμελητήριο Καστοριάς | Mitropoleos 60/Μητροπόλεως 60 GR-52100 Kastoria/Καστοριά Tel. (30) 24670 269 26/289 81 (President's office)/(γραφείο προέδρου)/295 28 Fax (30) 24670 224 42 E-mail: kastcham@otenet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

45.Chamber of Corfu Prefecture/Επιμελητήριο Κέρκυρας | Aristotelous 2/Αριστοτέλους 2 PO Box 426 GR-49100 Corfu/Κέρκυρα Tel. (30) 26610 398 13/398 14/319 98 Fax (30) 26610 400 88 E-mail: corfucci@otenet.gr Website: www.cci-kerkyra.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

46.Chamber of Kefalinia & Ithaki Islands/Επιμελητήριο Κεφαλονιάς και Ιθάκης | L. Vergoti 131/Λ. Βεργωτή 131 GR-28100 Argostoli/Αργοστόλι Tel. (30) 26710 222 53/249 59 Fax (30) 26710 261 90 E-mail: chamberk@otenet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

47.Chamber of Kilkis Prefecture/Επιμελητήριο Κιλκίς | G. Kapeta 11/Γ. Καπετά 11 PO Box 40 GR-61100 Kilkis/Κιλκίς Tel. (30) 23410 245 80/245 81/209 23 Fax (30) 23410 209 24/209 26 E-mail: ebekilk@otenet.gr Website: www.gbi.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

48.Chamber of Kozani Prefecture/Επιμελητήριο Κοζάνης | I.Farmaki 2/Ι. Φαρμάκη 2 GR-50100 Kozani/Κοζάνη Tel. (30) 24610 346 69/416 93 Fax (30) 26839 245 68 E-mail: Chambers@otenet.gr Website: www.kozani.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

49.Chamber of Korinth Prefecture/Επιμελητήριο Κορίνθου | Ermou 2/Ερμού 2 GR-20100 Korinth/Κόρινθος Tel. (30) 27410 244 64/859 86/264 04/264 03 Fax (30) 27410 211 73 E-mail: info@korinthcc.gr Website: www.korinthcc.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

50.Chamber of Cyclades Islands/Επιμελητήριο Κυκλάδων | Ag. Nikolaou 6/Αγ. Νικολάου 6 GR-84100 Ermoupolis-Syros/Ερμούπολη-Σύρος Tel. (30) 22810 823 46/802 46/874 03 Fax (30) 22810 865 55 E-mail: info@cycladescc.gr Website: www.cycladescc.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

51.Chamber of Lakonia Prefecture/Επιμελητήριο Λακωνίας | Xanthaki 3/Ξανθάκη 3 GR-23200 Gythio/Γύθειο Tel. (30) 27330 222 79/238 04 Fax (30) 27330 220 08 E-mail: gytheioc@otenet.gr Website: www.lcci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

52.Chamber of Larissa Prefecture/Επιμελητήριο Λάρισας | Papakyriazi 44/Παπακυριαζή 44 GR-41222 Larissa/Λάρισσα Tel. (30) 2410 53 64 53/25 53 88 (President's office)/(γραφείο προέδρου)/25 47 38/53 64 52/53 24 47/53 69 00 Fax (30) 2410 25 75 22 E-mail: info@Larissa-chamber.gr Website: www.Larissa-chamber.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

53.Chamber of Lassithi Prefecture/Επιμελητήριο Λασηθίου | I. Koumoundourou 17/Ι. Κουμουνδούρου 17 GR-72100 Agios Nikolaos-Creta/Άγιος Νικόλαος-Κρήτη Tel. (30) 28410 222 31/271 40/271 50/283 01 Fax (30) 28410 238 31 E-mail: info@epimlas.gr Website: www.epimlas.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

54.Chamber of Lesvos Island Prefecture/Επιμελητήριο Λέσβου | Kountourioti Square 71/Πλ. Κουντουριώτη 71 GR-81100 Mytilini/Μυτιλήνη Tel. (30) 22510 284 31/285 64/292 17/299 32 (President's office)/(γραφείο προέδρου) Fax (30) 22510 232 75 | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

55.Chamber of Lefkada Island Prefecture/Επιμελητήριο Λευκάδας | D. Makri 5/Δ. Μακρή 5 GR-31100 Lefkada/Λευκάδα Tel. (30) 26450 223 81 Fax (30) 26450 223 81 E-mail: ebelef@otenet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

56.Chamber of Magnesia Prefecture/Επιμελητήριο Μαγνησίας | Dimitriados 176/Δημητριάδος 176 GR-38221 Volos/Βόλος Tel. (30) 24210 237 66/232 71 Fax (30) 24210 312 11 E-mail: info@c-magnesia.gr Website: www.c-magnesia.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

57.Chamber of Messinia Prefecture/Επιμελητήριο Μεσσηνίας | 23rd Martiou Square/Πλ. 23ης Μαρτίου GR-24100 Kalamata/Καλαμάτα Tel. (30) 27210 622 00 Fax (30) 27210 622 29/827 41 E-mail: info@kalamata.chambernet.gr Website: www.kalamata.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

58.Chamber of Xanthi Prefecture/Επιμελητήριο Ξάνθης | Vass. Konstantinou 1/Βασ. Κωνσταντίνου 1 GR-67100 Xanthi/Ξάνθη Tel. (30) 25410 251 05/225 33 Fax (30) 25410 259 87 E-mail: ebex@otenet.gr Website: www.ebex.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

59.Chamber of Pella Prefecture/Επιμελητήριο Πέλλας | 25th Martiou 13/25ης Μαρτίου 13 GR-58200 Edessa/Έδεσσα Tel. (30) 23810 265 55 6/267 35 Fax (30) 23810 290 29 E-mail: champella@pel.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

60.Chamber of Pieria Prefecture/Επιμελητήριο Πιερίας | 28th of October 9/28ης Οκτωβρίου 9 GR-60100 Katerini/Κατερίνη Tel. (30) 23510 232 11/243 11 Fax (30) 23510 251 24 E-mail: champier@otenet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

61.Chamber of Preveza Prefecture/Επιμελητήριο Πρέβεζας | Dodonis 47/Δοδώνης 47 GR-48100 Preveza/Πρέβεζα Tel. (30) 26820 294 14 Fax (30) 26820 292 83 E-mail: info@preveza.chambernet.gr Website: www.preveza.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

62.Chamber of Rethymnon Prefecture/Επιμελητήριο Ρεθύμνου | Em. Portaliou 23/Εμ. Πορτάλιου 23 GR-74100 Rethymnon/Ρέθυμνο Tel. (30) 28310 222 14 Fax (30) 28310 550 86 E-mail: eber@otenet.gr Website: www.eber.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

63.Chamber of Samos Island Prefecture/Επιμελητήριο Σάμου | Kountourioti 19/Κουντουριώτη 19 GR-83100 Samos/Σάμος Tel. (30) 22730 879 70/879 80 Fax (30) 22730 227 84 E-mail: samcci@otenet.gr Website: www.samoscci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

64.Chamber of Serres Prefecture/Επιμελητήριο Σερρών | P. Kostopoulou 2/Π. Κωστοπούλου 2 GR-62122 Serres/Σέρρες Tel. (30) 23210 997 20/997 19 (President's office)/(γραφείο προέδρου) Fax (30) 23210 997 40 E-mail: eves@otenet.gr Website: www.eves.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

65.Chamber of Trikala Prefecture/Επιμελητήριο Τρικάλων | Venizelou 1/Βενιζέλου 1 GR-42100 Trikala/Τρίκαλα Tel. (30) 24310 274 93/249 89/747 20 Fax (30) 24310 389 45 E-mail: info@trikala.chambernet.gr Website: www.trikala.chambernet.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

66.Chamber of Fthiotida Prefecture/Επιμελητήριο Φθιώτιδας | Othonos 3/Όθωνος 3 GR-35100 Lamia/Λαμία Tel. (30) 22310 221 12/213 95 Fax (30) 22310 309 85 E-mail: info@fthiotidoscc.gr Website: www.fthiotidoscc.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

67.Chamber of Florina Prefecture/Επιμελητήριο Φλώρινας | Megarovou 15/Μεγαρόβου 15 GR-53100 Florina/Φλώρινα Tel. (30) 23850 223 34/224 66 Fax (30) 23850 280 20 E-mail: eveflorinas@acn.gr Website: www.ebef.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

68.Chamber of Fokida Prefecture/Επιμελητήριο Φωκίδας | Gidogiannou 7/Γιδογιάννου 7 GR-33100 Amfissa/Άμφισσα Tel. (30) 22650 286 97/236 51 Fax (30) 22650 221 85 E-mail: epim-fo@hol.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

69.Chamber of Chalkidiki Prefecture/Επιμελητήριο Χαλκιδικής | Polytehniou 58/Πολυτεχνείου 58 GR-63100 Polygyros/Πολύγυρος Tel. (30) 23710 242 00/243 00 Fax (30) 23710 213 55 E-mail: info@epichal.gr Website: www.epichal.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

70.Chamber of Chania Prefecture/Επιμελητήριο Χανίων | Elef.Venizelou 4/Ελ. Βενιζέλου 4 GR-73110 Chania-Creta/Χανιά-Κρήτη Tel. (30) 28210 523 29/453 49/406 24 (President's office)/(γραφείο προέδρου) Fax (30) 28210 283 07 E-mail: epimel@chania-cci.gr Website: www.chania-cci.gr | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

71.Chamber of Chios Island Prefecture/Επιμελητήριο Χίου | Filipou Argenti 8/Φιλίππου Αργέντη 8 GR-82100 Chios/Χίος Tel. (30) 22710 443 30-1 Fax (30) 22710 443 32 E-mail: epimeliti@otenet.gr Website: chios.proodos.gr/chamber | Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy According to article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, "Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests" |

ESTONIA

Name of the entity | Contact details | Purpose |

1.Tarbijakaitseamet | Kiriku 4 EE-15071 Tallinn Tel. 372 6 20 17 00 Fax 372 6 20 17 01 E-mail: info@consumer.ee Website: www.consumer.ee | Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees. |

2.Ravimiamet | Ravila 19 EE-50411 Tartu Tel. 372 7 37 41 40 Fax 372 7 37 41 42 E-mail: sam@sam.ee Website: www.sam.ee | Supervision in connection with the marketing and advertising of medicines |

SPAIN

Name of the entity | Contact details | Purpose |

1.Instituto Nacional del Consumo | Príncipe de Vergara, 54 E-28006 Madrid Tel. (34) 915 75 49 30 | Promotes the rights of consumers and users. |

2.Asociación de Usuarios de la Comunicación (AUC) | Cavanilles, 29, 6o B E-28007 Madrid Tel. (34) 915 01 67 73 | Defends the general, individual and collective interests and basic rights of consumers, as laid down by law. |

3.Confederación Española de Organizaciones de Amas de Casa, Consumidores y Usuarios (CEACCU) | San Bernardo, 97/99 E-28015 Madrid Tel. (34) 915 94 50 89 | Defends the interests of housewives, consumers and users. |

4.Dirección General de Consumo (Gobierno de Aragón) | Paseo María Agustín 36, Edificio Pignatelli, Puerta 30, 2a Planta, E-50004 Zaragoza Tel. (34) 976 71 56 12 | Protects, educates and informs consumers and users. |

5.Dirección General de Ordenación y Desarrollo Económico (Gobierno de La Rioja) | C/Portales, 46 E-26071 Logroño Tel. (34) 941 29 13 39 | Informs and educates consumers and users and defends their rights and interests via its legislative powers. |

6.Dirección General de Consumo (Gobierno de Madrid) | C/Ventura Rodríguez, no 7 E-28008 Madrid Tel. (34) 915 80 22 00 | Runs joint consumer-protection action plans. Adopts the necessary measures to protect consumers. |

7.Dirección de Consumo (Gobierno Vasco) | San Sebastián, 1 E-01010 Vitoria Tel. (34) 945 01 99 23 | Plans and runs information campaigns. Draws up draft rules for protecting, training and informing consumers and users. |

8.Asesoría Jurídica Departamento de Comercio, Turismo y Consumo (Generalidad de Cataluña) | Paseo de Gracia, 105 (Torre Muñoz) E-08008 Barcelona Tel. (34) 934 84 93 00 | Organises, plans, coordinates and oversees procedures to monitor the application of consumer and user protection regulations. |

9.Dirección General de Consumo (Junta de Comunidades de Castilla La Mancha) | C/Berna, 1 E-45071 Toledo Tel. (34) 925 28 45 29 | Draws up consumer programmes covering information, education, investigation, training and technical, legal and administrative assistance. |

10.Dirección General de Consumo (Junta de Andalucía) | Plana Nueva, 4 E-41071 Sevilla Tel. (34) 955 04 14 78 | Responsible for planning, management, coordination, technical monitoring and making proposals for action in the field of consumer and user protection. |

11.Dirección General de Industria y Comercio (Gobierno de Navarra) | Parque Tomás Caballero, 1, 4a planta E-31005 Pamplona Tel. (34) 948 42 77 30 | Informs and educates consumers on their rights and how to exercise them. Responds to their enquiries, claims and complaints. |

12.Organización de Consumidores y Usuarios (OCU) | Albarracín, 21 E-28037 Madrid Tel. (34) 902 30 01 87 | Educates, informs, guides, defends and represents consumers and users. |

13.Federación Unión Cívica de Consumidores y Amas de Hogar de España (UNAE) | Villanueva, 8 E-28001 Madrid Tel. (34) 915 75 72 19 | Protects consumers of goods and services, with particular focus on consumption within the family and the housewife as administrator of the household economy. |

14.Asociación para la Defensa de los Impositores de Bancos y Cajas de Ahorro de España (ADICAE) | Gavín, 12 E-50001 Zaragoza Tel. (34) 976 39 00 60 | Defends consumer interests. Protects and advises consumers and users on all consumer issues. |

15.Federación de Usuarios-Consumidores Independientes (FUCI) | Joaquín Costa, 61 E-28002 Madrid Tel. (34) 915 64 01 18 | Educates and informs consumers and users and promotes and develops their rights by publicising, encouraging the exercise of and demanding respect for these rights. |

16.Confederación de Consumidores y Usuarios | Cava Baja, 30 E-28005 Madrid Tel. (34) 913 64 02 76, (34) 913 64 05 22 | Protects consumers, specifically through training, information and legal defence activities. |

17.Asociación General de Consumidores (ASGECO Confederación) | Plaza Navafría, 3 E-28027 Madrid Tel. (34) 914 02 36 11 | Educates, informs and generally protects the interests of its members and consumers and users at large. |

FRANCE

Name of the entity | Contact details | Purpose |

1.Association de défense, d'éducation et d'information du consommateur (ADEIC) | 3, rue de la Rochefoucauld F-75009 Paris Tel. (33) 144 53 73 93 Fax (33) 144 53 73 94 E-mail: adeicnat@adeic.asso.fr Website: http://www.adeic.asso.fr Président: Patrick Mercier Secrétaire général: Christian Huard | Protection of consumers' economic interests |

2.Association Force — Ouvrière Consommateur (AFOC) | 141, avenue du Maine F-75014 Paris Tel. (33) 140 52 85 85 Fax (33) 140 52 85 86 E-mail: afoc@wanadoo.fr Website: perso.wanadoo.fr/afoc Président: Jean-Claude Mailly Secrétaire général: Raphaël Manzano | Protection of consumers' economic interests |

3.Association Léo Lagrange pour la défense des consommateurs (ALLDC) | 153, avenue Jean-Lolive F-93315 Pantin-Le-Pré-Saint-Gervais Cedex Tel. (33) 148 10 65 65 Fax (33) 148 10 65 71 E-mail: leo.lagrange.consom@wanadoo.fr Website: www.leolagrange-conso.org Président: Marc Lagae Secrétaire général: Yves Blein | Protection of consumers' economic interests |

4.Association Études et Consommation (ASSECO-CFDT) | 4, boulevard de la Villette F-75955 Paris Cedex 19 Tel. (33) 142 03 81 14 Fax (33) 153 72 85 56 E-mail: asseco@cfdt.fr Website: www.cfdt.fr/asseco Présidente: Yvonne Delemotte Secrétaire général: René Machabert | Protection of consumers' economic interests |

5.Confédération Générale du Logement (CGL) | 6/8, Villa Gagliardini F-75020 Paris Tel. (33) 140 31 90 22 Fax (33) 140 31 92 74 E-mail: CGL.Nat@wanadoo.fr Président: Henry de Gaulle Secrétaire général: Pierre Perio | Protection of consumers' economic interests |

6.Confédération de la Consommation du Logement et du cadre de vie (CLCV) | 17, rue Monsieur F-75007 Paris Tel. (33) 156 54 32 10 Fax (33) 143 20 72 02 E-mail: clcv@clcv.org Website: www.clcv.org Présidente: Reine-Claude Mader Secrétaire général: Alain Chosson | Protection of consumers' economic interests |

7.Conseil national des Associations Familiales Laïques (CNAFAL) | 108, avenue Ledru-Rollin F-75011 Paris Tel. (33) 147 00 02 40 Fax (33) 147 00 01 86 E-mail: cnafal@wanadoo.fr Website: www.cnafal.com Présidente: Michèle Fournier-Bernard Secrétaire général: Eric Comparat | Protection of consumers' economic interests |

8.Confédération Nationale des Associations Familiales Catholiques (CNAFC) | 28, place Saint-Georges F-75009 Paris Tel. (33) 148 78 81 61 Fax (33) 148 78 07 35 E-mail: cnafc-conso@afc.France.org Website: www.afcfrance.org Président: Paul de Viguerie Directeur: Olivier Braillon | Protection of consumers' economic interests |

9.Confédération Nationale du Logement (CNL) | 8, rue Mériel F-93104 Montreuil Cedex Tel. (33) 148 57 04 64 Fax (33) 148 57 28 16 E-mail: cnl@lacnl.com Président: Jean-Pierre Giacomo Administrateur: Philippe Denizot | Protection of consumers' economic interests |

10.Confédération Syndicale des Familles (CSF) | 53, rue Riquet F-75019 Paris Tel. (33) 144 89 86 80 Fax (33) 140 35 29 52 E-mail: csf@csffriquet.orgr Website: perso.wanadoo.fr/c.s.f Président: Christian Zytynski Secrétaire général: François Édouard | Protection of consumers' economic interests |

11.Familles de France (FF) | 28, place Saint-Georges F-75009 Paris Tel. (33) 144 53 45 90 Fax (33) 145 96 07 88 E-mail: conso@famillesdefrance.org Website: www.famillesdefrance.asso.fr Président: Henri Joyeux Secrétaire général: Olivier Degauquier | Protection of consumers' economic interests |

12.Familles Rurales (FR) | 7, cité d'Antin F-75009 Paris Tel. (33) 144 91 88 88 Fax (33) 144 91 88 89 E-mail: famillesrurales@wanadoo.fr Website: www.famillesrurales.org Président: Thierry Damient Directeur: Jean-Yves Martin | Protection of consumers' economic interests |

13.Fédération nationale des Associations d'Usagers des transports (FNAUT) | 32, rue Raymond-Losserand F-75014 Paris Tel. (33) 143 35 02 83 Fax (33) 143 35 14 06 E-mail: fnaut@wanadoo.fr Website: perso.wanadoo.fr/fnaut Président: Jean Sivardière Secrétaire général: Simone Bigorgne | Protection of consumers' economic interests |

14.Association pour l'Information et la Défense des Consommateurs Salariés de la CGT (INDECOSA-CGT) | 263, rue de Paris F-93516 Montreuil Cedex Tel. (33) 148 18 84 26 Fax (33) 148 18 84 82 E-mail: indecosa@cgt.fr Website: www.cgt.fr/indecosa Président: Daniel Collet Secrétaire général: Daniel Tournez | Protection of consumers' economic interests |

15.Organisation Générale des Consommateurs (ORGECO) | 16, avenue du Château F-94300 Vincennes Tel. (33) 101 49 57 93 00 Fax (33) 143 65 33 76 E-mail: orgeco@wanadoo.fr Website: perso.wanadoo.fr/orgeco/ Président: Yves Sirot Secrétaire général: Sylvie Martin-Pernot | Protection of consumers' economic interests |

16.Union fédérale des Consommateurs — Que Choisir (UFC-QUE CHOISIR) | 11, rue Guénot F-75011 Paris Tel. (33) 143 48 55 48 Fax (33) 143 48 44 35 E-mail: mouvement@quechoisir.org Website: www.quechoisir.org Président: Alain Bazot Directeur: Jean-Louis Redon | Protection of consumers' economic interests |

17.Union Féminine Civique et Sociale (UFCS) | 6, rue Béranger F-75003 Paris Tel. (33) 144 54 50 54 Fax (33) 144 54 50 66 E-mail: ufcsnational@wanadoo.fr Website: www.ufcs.org Présidente: Chantal Jannet Secrétaire général: Elisabeth Leveque | Protection of consumers' economic interests |

18.Union Nationale des Associations Familiales (UNAF) | 28, place Saint-Georges F-75009 Paris Tel. (33) 149 95 36 00 Fax (33) 140 16 12 76 E-mail: nbrun@unaf.fr Website: www.unaf.fr Président: Hubert Brin Directeur: Monique Sassier | Protection of consumers' economic interests |

IRELAND

Name of the entity | Contact details | Purpose |

1.Director of Consumer Affairs | 4 Harcourt Road Dublin 2 Ireland Tel. (353-1) 402 55 00 Fax (353-1) 402 55 01 E-mail: odca@entemp.ie Website: www.odca.ie | Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation. |

ITALY

Name of the entity | Contact details | Purpose |

1.A.C.U. ASSOCIAZIONE CONSUMATORI UTENTI — onlus | Via Padre Luigi Monti, 20/C I-20162 Milano (MI) Tel. (39) 02-661 54 11 Fax (39) 02-642 52 93 associazione@consumatoriutenti.it www.consumatoriutenti.it; www.mangiosano.org | Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged due to their physical, mental, economic, social or family situation (Art. 3 of the Statutes). |

2.ADICONSUM ASSOCIAZIONE DIFESA CONSUMATORI E AMBIENTE — onlus | Via G.M. Lancisi, 25 I-00161 Roma (RM) Tel. (39) 06-441 70 21 Fax (39) 06-441702 30 adiconsum@adiconsum.it www.adiconsum.it | Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes) |

3.ADOC ASSOCIAZIONE DIFESA ORIENTAMENTO CONSUMATORI | Via Lucullo, 6 I-00187 Roma (RM) Tel. (39) 06-482 58 49 Fax (39) 06-481 90 28 adoc@adoc.org www.adoc.org | Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes). |

4.ADUSBEF ASSOCIAZIONE DIFESA UTENTI SERVIZI BANCARI, FINANZIARI, POSTALI, ASSICURATIVI — onlus | Via Farini, 62 I-00185 Roma (RM) Tel. (39) 06-481 86 32 Fax (39) 06-481 86 33 info@adusbef.it www.adusbef.it | Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes). |

5.ALTROCONSUMO | Via Valassina, 22 I-20159 Milano (MI) Tel. (39) 02-66 89 01 Fax (39) 02-66 89 02 88 pr@altroconsumo.it;press@altroconsumo.it www.altroconsumo.it | Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes). |

6.ASSOUTENTI — onlus | Via Celimontana,38 I-00184 Roma (RM) Tel. (39) 06-683 36 17 Fax (39) 06-686 74 34 info@assoutenti.it www.assoutenti.it | Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes). |

7.C.T.C.U. — CENTRO TUTELA CONSUMATORI E UTENTI — onlusVERRAUCHERZENTRALE SUDTIROL | Via Dodiciville, 2 I-39100 Bolzano (BZ) Tel. (39) 0471-97 55 97 Fax (39) 0471-97 99 14 www.centroconsumatori.it; www.euroconsumatori.org; www.assicurarsibene.it | The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers' structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes). |

8.CITTADINANZATTIVA — onlus | Via Flaminia, 53 I-00196 Roma (RM) Tel. (39) 06-36 71 81 Fax (39) 06-36 71 83 33 procuratori@cittadinanzattiva.it www.cittadinanzattiva.it | A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes). |

9.CODACONS–COORDINAMENTO DELLE ASSOCIAZIONI PER LA DIFESA AMBIENTALE E DEI DIRITTI DEGLI UTENTI E CONSUMATORI — onlus | Viale Mazzini, 73 I-00195 Roma (RM) Tel. (39) 06-372 58 09 Fax (39) 06-370 17 09 codacons.info@tiscali.it www.codacons.it | Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes). |

10.CODICI — CENTRO PER I DIRITTI DEL CITTADINO — onlus | Viale Guglielmo Marconi, 94 I-00146 Roma (RM) Tel. (39) 06-55 30 18 08 Fax (39) 06-55 30 70 81 codicin@codici.org www.codici.org | Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes). |

11.CONFCONSUMATORI | Via G. Mazzini, 43 I-43100 Parma (PR) Tel. (39) 052-123 01 34 Fax (39) 052-28 57 17 confcons@tin.it www.confconsumatori.it | Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes). |

12.FEDERCONSUMATORI — FEDERAZIONE NAZIONALE CONSUMATORI E UTENTI | Via Palestro, 11 I-00185 Roma (RM) Tel. (39) 06-42 02 07 55 Fax (39) 06-47 42 48 09 federconsumatori@federconsumatori.it www.federconsumatori.it | Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes). |

13.LA CASA DEL CONSUMATORE — onlus | Viale Monza, 137 I-20125 Milano (MI) Tel. (39) 02-28 38 92 82 Fax (39) 02-28 38 93 43 info@casadelconsumatore.it www.casadelconsumatore.it | Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes). |

14.LEGA CONSUMATORI — onlus | Via delle Orchidee, 4/A I-20147 Milano (MI) Tel. (39) 02-48 30 36 59 Fax (39) 02-48 30 26 11 ufficiostampa@legaconsumatori.it www.legaconsumatori.it | Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers' and tenant farmers' movement, favouring forms of cooperation based on shared and mutual experience (Art. 2 of the Statutes). |

15.MOVIMENTO CONSUMATORI | Via Piemonte, 39/A I-00187 Roma (RM) Tel. (39) 06-488 00 53 Fax (39) 06-482 02 27 info@movimentoconsumatori.it www.movimentoconsumatori.it | Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes). |

16.MOVIMENTO DIFESA DEL CITTADINO — onlus | Via Addis Abeba,1 I-00199 Roma (RM) Tel. (39) 06-86 39 92 08 Fax (39) 06-86 38 84 06 info@mdc.it www.helpconsumatori.it | Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes). |

17.UNIONE NAZIONALE CONSUMATORI — onlus | Via Duilio, 13 I-00192 Roma (RM) Tel. (39) 06-326 95 31 Fax (39) 06-323 46 16 info@consumatori.it www.consumatori.it | Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes). |

CYPRUS

Name of the entity | Contact details | Purpose |

1.Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism | Tel. (357) 22 86 71 53 Fax (357) 22 37 51 20 Email: perm.sec@mcit.gov.cy | The aim of the service is to safeguard consumers' health, safety and economic interests. The service is responsible for both the adoption of EU directives and the application of harmonized legislation. |

2.Cypriot Consumer Association | Tel. (357) 22 51 61 12/3/4 Fax (357) 22 51 61 18 Email: cyconsas@spidernet.net και cca@spidernet.net www.cyprusconsumers.org.cy | The aim of the association is to defend consumers' rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations. |

3.Pan-Cypriot Consumer and Quality of Life Union | Tel. (357) 22 31 34 11 (357) 99 49 99 87 Fax (357) 22 42 61 07 Email: laristo@cytanet.com.cy www.consumersunion.org.cy | The aim is to defend and promote all consumers' rights indiscriminately and to safeguard their right to a comfortable and healthy life in a sustainable and developed environment. |

LATVIA

Name of the entity | Contact information | Purpose |

1.Patērētāju tiesību aizsardzības centrs | Tel. (371) 733 80 26 Fax (371) 733 80 24 E-mail: tpkc@apollo.lv www.ptac.gov.lv | To implement the protection of consumer rights and interests. |

LITHUANIA

Name of the entity | Contact information | Purpose |

1.Nacionalinė vartotojų teisių apsaugos taryba prie Teisingumo ministerijos | Vilniaus g. 25 LT-01119, Vilnius, Lietuva Tel. (370) 52 62 67 51 Fax (370) 52 79 14 66 E-mail: taryba@nvtat.lt www.nvtat.lt | The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights. |

LUXEMBOURG

Name of the entity | Contact details | Purpose |

1.Union luxembourgeoise des consommateurs — nouvelle asbl | 55, rue des Bruyères L-1274 Howald Tel. (352) 49 60 22-1 Fax (352) 49 49 57 E-mail: ulc@pt.lu Website: www.ulc.lu | Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities. |

HUNGARY

Name of the entity | Contact details | Purpose |

1.Fogyaszóvédelmi Egyesületek Országas Szövetsége | Logodi u. 22-24 H-1012 Budapest Tel. (36) 1 311 70 30 Fax (36) 1 331 73 86 E-mail: baranovszky@ofe.hu Contact: dr. Baranovszky György | Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations. |

NETHERLANDS

Name of the entity | Contact details | Purpose |

1.Consumentenbond | Enthovenplein 1 Postbus 1000 2500 BA Den Haag Nederland Tel. (31-70) 445 45 45 Fax (31-70) 445 45 96 Contact: Koos Peters, kpeters@consumentenbond.nl Wibo Koole, wkoole@consumentenbond.nl Website: www.consumentenbond.nl | Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society. |

AUSTRIA

Name of the entity | Contact details | Purpose |

1.Wirtschaftskammer Österreich | Wirtschaftskammer Österreich Wiedner Hauptstraße 63 A-1045 Wien Tel. (43-1) 501 05 42 96 Fax (43-1) 50 20 62 43 E-mail: huberta.maitz-strassnig@wko.at | Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG. |

2.Bundesarbeitskammer | Bundesarbeitskammer Prinz-Eugen-Straße 20-22 A-1040 Wien Tel. (43-1) 501 65 25 50 Fax (43-1) 501 65 25 32 E-mail: helmut.gahleitner@akwien.or.at | Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |

3.Präsidentenkonferenz der Landwirtschaftskammern Österreichs | Präsidentenkonferenz der Landwirtschaftskammern Österreichs Löwenstraße 12 A-1010 Wien Tel. (43-1) 534 41 85 00 Fax (43-1) 534 41 85 09 E-mail: pkrecht@pklwk.at | Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |

4.Österreichischer Gewerkschaftsbund | Österreichischer Gewerkschaftsbund Hohenstaufengasse 10-12 A-1010 Wien Tel. (43-1) 53 44 44 05 Fax (43-1) 53 44 45 52 E-mail: thomas.maurer-muehlleitner@oegb.or.at | Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |

5.Verein für Konsumenteninformation | Verein für Konsumenteninformation Mariahilferstraße 81 A-1010 Wien Tel. (43-1) 58 87 73 33 Fax (43-1) 588 77 75 E-mail: pkolba@vki.or.at | Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |

6.Österreichischer Landarbeiterkammertag | Österreichischer Landarbeiterkammertag Marco d'Aviano-Gasse 1 A-1015 Wien Tel. (43-1) 512 23 31 Fax (43-1) 512 23 31/70 E-mail: oelakt@netway.at | Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees' section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. |

7.Österreichischer Seniorenrat Bundesaltenrat Österreichs | Österreichischer Seniorenrat (Bundesaltenrat Österreichs) Sperrgasse 8-10/III A-1150 Wien Tel. (43-1) 892 34 65 Fax (43-1) 892 34 65/24 E-mail: kontakt@seniorenrat.at | Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. |

8.Schutzverband gegen den unlauteren Wettbewerb | Schutzverband gegen den unlauteren Wettbewerb Schwarzenbergplatz 14 A-1040 Wien Tel. (43-1) 514 50 32 92 Fax (43-1) 505 78 93 E-mail: office@schutzverband.at | Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. |

POLAND

Name of the entity | Contact details | Purpose |

1.Rzecznik Praw Obywatelskich | Biuro Rzecznika Praw Obywatelskich Al. Solidarności 77 PL-00-090 Warszawa Tel. (48-22) 551 77 00 (centrala)/551 77 60/551 78 11 (przyjęcia interesantów) Fax (48-22) 827 64 53 | Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts. His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No. 14 p.147) The Commissioner for Citizens' Rightstakes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights. |

2.Rzecznik Ubezpieczonych | Biuro Rzecznika Ubezpieczonych Aleje Jerozolimskie 44 PL-00-024 Warszawa Tel. (48-22) 333 73 92 (48-22) 333 73 28 Fax (48-22) 333 73 29 E mail: rzecznik@rzu.gov.pl | The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on: individual matters, at the request of the policyholder;general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;non-compliant insurance services provided by insurers.In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance. |

3.Rzecznik Konsumentów | Miejski/Powiatowy Rzecznik Konsumentów — some 360 throughout the country Miejski Rzecznik Konsumentów w Warszawie ul. Górskiego 7 PL-00-033 Warszawa Tel. (48-22) 826 17 12; Tel./Fax 827 76 37 E-mail: mrothert@warszawa.um.gov.pl konsument@warszawa.um.gov.pl | Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection. The main responsibilities of the Consumer Ombudsman are: 1)to ensure free consumer advice and legal information in the field of consumer protection;2)to propose new regulations and changes to regulations in local legislation in the field of consumer protection;3)to take action against businesses in cases concerning the protection of consumer rights and interests;4)to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;5)to undertake other tasks as described in the Act or in specific regulations.The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress. |

4.Organizacje Konsumenckie | 1)Federacja Konsumentów Rady Krajowej Federacji Konsumentów Plac Powstańców 1 PL-00-030 Warszawa Tel./Fax (48-22) 827 51 05 http://www.federacja-konsumentow.org.pl E-mail: biuro@federacja-konsumentow.org.pl | Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy. The organisations mentioned in section 1 have the right to: 1)express their opinion on draft legislation and other documents concerning consumer rights and interests;2)develop and promote consumer education programmes;3)carry out tests of products and services and publish the results of such tests;4)publish magazines, research projects, brochures and leaflets;5)run a free consumer advice service and provide free help to consumers in settling their claims, unless the organisation's rules of operation require a fee to be charged for such services;6)participate in standardisation work;7)complete assignments on a national level in the field of consumer protection, as commissioned by national and local government bodies;8)apply for subsidies from public funds to undertake the assignments specified in point 7 above. |

2)Stowarzyszenie Konsumentów Polskich ul. Nowowiejska 25 PL-00-665 Warszawa Tel. (48-22) 660 52 71 Fax (48-22) 825 68 31 E-mail: consumer@skp.pl http://www.skp.pl/ |

PORTUGAL

Name of the entity | Contact details | Purpose |

1.Associação de Consumidores da Região Autónoma dos Açores (ACRA, Consumer Association of the Azores Autonomous Region) | Tel. (351) 296 62 97 26 Fax (351) 296 62 97 26 Email: secretariadodeangradoheroismo@acra.pt consumidores@acra.pt Website: www.acra.pt | Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests; Conduct studies and issue opinions, processing and publishing them when necessary; Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General; Undertake or order analyses, tests and other examinations on the quality of products; Promote various types of meetings to discuss problems that affect Consumers. |

2.Associação de Consumidores de Portugal (ACOP, Consumer Association of Portugal) | Tel. (351) 239 40 48 40 Fax (351) 239 40 47 38 Email: acop.geral@mail.telepac.pt Website: http://planeta.clix.pt/acop | Protection of consumers that are its members and consumers in general; Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law; Study all issues that are of interest to consumers and seek solutions to them. |

3.Associação de Consumidores de Setúbal (ACSET, Consumer Association of Setúbal) | Tel. (351) 265 23 79 70 Fax (351) 265 23 79 70 Email: acset-setubal@iol.pt | Defend consumers in general. |

SLOVENIA

Name of the entity | Contact details | Purpose |

1.Društvo za varstvo potrošnikov Maribor | Tel. (386-2) 251 68 83 Trubarjeva 3 SLO-2000 Maribor | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

2.Mednarodni inštitut za potrošniške raziskave | Tel. (386-1) 474 06 00 Fax (386-1) 433 33 71 Mipor@zps-zveza.si Frankopanska 5 SLO-1000 Ljubljana | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

3.Obalno združenje potrošnikov Koper | Tel. (386-5) 628 87 50 Fax (386-5) 654 08 80 ks_zusterna@siol.net Dolga reber 5, SLO-6000 Koper | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

4.Varstvo potrošnikov Celje | Tel. (386-3) 541 26 05 Fax (386-3) 492 35 11 janez.tercek@triera.net Gledališka ul. 2 SLO-3000 Celje p.p. 297 | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

5.Zavod za varstvo potrošnikov | Tel. (386-1) 256 88 77 Fax (386-1) 256 88 77 varstvo.potrosnikov@siol.net Koprska 94 SLO-1000 Koper | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

6.Združenje potrošnikov Gorenjske Kranj | Tel. (386-4) 236 25 40 andrej.tavcar2@guest.arnes.si Bertoncljeva 23 SLO-4000 Kranj | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

7.Združenje potrošnikov Posavja | Tel. Fax (386-7) 814 91 49 metod.tekavcic@guest.arnes.si Cesta Krških žrtev 23 SLO-8270 Krško | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

8.Združenje potrošnikov Pomurja | Tel. (386-2) 534 93 90 Fax (386-2) 534 93 91 zdr.pot.pom@siol.net Trg zmage 4 SLO-9000 Murska Sobota | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

9.Združenje potrošnikov Primorske | Tel. (386-5) 333 41 43 Fax (386-5) 334 651 toni.podbrscek@email.si Ur. Gradnikove brigade 33 SLO-5000 Nova Gorica | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

10.Združenje potrošnikov Zasavja | Tel. (386-3) 566 90 40 Fax (386-3) 566 90 41 tanja.drnovsek@siol.net Cesta zmage 33 SLO-1410 Zagorje ob Savi | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

11.Zveza potrošnikov Slovenije — društvo | Tel. (386-1) 474 06 00 Fax (386-1) 433 33 71 zps@zps-zveza.si Frankopanska 5 SLO-1000 Ljubljana | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

12.Zveza potrošniških združenj Slovenije | Tel. (386-2) 534 93 90 Fax (386-2) 534 93 91 zdr.pot.pom@siol.net Trg zmage 4 SLO-9000 Murska sobota | Non-governmental consumer organisation According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

13.Gospodarska zbornica Slovenije | Tel. (386-1) 589 80 00 Fax (386-1) 589 81 00 infolink@gzs.si Dimičeva 13 SLO-1000 Ljubljana | Chamber of Commerce of Slovenia According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

14.Obrtna zbornica Slovenije | Tel. (386-1) 583 05 00 Fax (386-1) 505 43 73 obrtna.zbornica@ozs.si Celovška 71 SLO-1000 Ljubljana | Chamber of Craft of Slovenia According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, "the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights". |

SLOVAKIA

Name of the entity | Contact details | Purpose |

1.Združenie slovenských spotrebiteľov | Palisády 22, Bratislava Tel. (421) 2 544 11 148 Fax (421) 2 544 11 148 E-mail: zss@zss.sk Website: www.isnet.sk/zss | Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers. |

2.Ochrana spotrebiteľa Oravy | Obrancov mieru 2, Dolný Kubín Tel. (421) 435 88 6 123 Mob. (421) 907 24 21 11 E-mail: osodk@centrum.sk | Mediating solutions in disputes between consumers and sellers. |

3.Asociácia užívateľov služieb | Robotnícka 6, Banská Bystrica Tel. (421) 48 413 87 08 E-mail: asu@pobox.sk | Representation of consumer interests in court. |

4.Infospot, informačné a spotrebiteľské centrum | Žabotova 2, Bratislava Tel. (421) 2 52 49 19 11 Mob. (421) 905 25 00 05 E-mail: infospot@vnet.sk | Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration. |

5.Spotrebiteľská informačná agentúra | Horný val 24, Žilina Tel. (421) 415 62 59 92 Fax (421) 415 00 08 33 E-mail: terc@slovanet.sk | Resolving consumer disputes through out of court settlements; representation of consumers in court. |

6.Združenie na ochranu práv spotrebiteľov v Poprade | Šrobárova 2676/30, Poprad Tel. (421) 908 32 74 64 E-mail: ochpp@pobox.sk | Protection of consumer rights at the place of settlement; representation of consumers in court. |

7.Združenie bratislavských spotrebiteľov | Stavbárska 60, Bratislava Tel. (421) 903 84 72 92 E-mail: zbs@pobox.sk | Representation of consumers and the submission of requests for court orders. |

8.Združenie občianskej sebaobrany | Mraziarenská 3, Bratislava Tel. (421) 255 41 01 75 Mob. (421) 904 88 32 49/ (421) 903 70 34 73 E-mail: sebaobrana@szm.sk Website: www.sebaobrana.szm.sk | Representation of consumers in consumer disputes especially for monopoly supply services. |

9.Asociácia spotrebiteľských subjektov Slovenska | Ul. 17. Novembra 14, Stará Ľubovňa Tel. (421) 524 32 60 47 Fax (421) 524 32 60 47 E-mail: asociaciask@stonline.sk Website: www.spotrebiteliask.sk | Provision of advisory services; help for consumers in court. |

10.Regionálne združenie spotrebiteľov Regionspot | Kapisztoryho 1, Nové Zámky Tel. (421) 354 23 26 4 | Provision of advisory services; help for consumers in court |

FINLAND

Name of the entity | Contact details | Purpose |

1.Kuluttaja-asiamies | P. (358-9) 772 61 F. (358-9) 77 26 75 57 Sähköposti: posti@kuluttajavirasto.fi Internetsivu: www.kuluttajavirasto.fi | supervises marketing aimed at consumers and consumer contract conditions; also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors. |

2.Kuluttajat — Konsumenterna ry | P. (358-9) 87 75 01 20 F. (358-9) 87 75 01 20 Sähköposti: info@kuluttajat-konsumenterna.fi Internetsivu: www.kuluttajat-konsumenterna.fi | monitors the effectiveness and progress of consumer protection. |

3.Suomen Kuluttajaliitto | P. (358-9) 454 22 10 F. (358-9) 45 42 21 20 Sähköposti: suomen@kuluttajaliitto.fi Internetsivu: www.kuluttajaliitto.fi | monitors consumers' market interests using civil action. |

4.Kuluttajavirasto | P. (358-9) 772 61 F. (358-9) 77 26 75 57 Sähköposti: posti@kuluttajavirasto.fi Internetsivu: www.kuluttajavirasto.fi | monitors package travel and security for this. |

5.Rahoitustarkastus | P. (358-10) 831 51 F. (358-10) 831 53 28 Sähköposti: rahoitustarkastus@rahoitustarkastus.fi Internetsivu: www.rahoitustarkastus@fi | supervises consumer credit marketing and contract conditions, together with the consumer ombudsman. |

6.Lääkelaitos | P. (358-9) 47 33 41 F. (358-9) 71 44 69 Sähköposti: kirjaamo@nam.fi Internetsivu: www.laakelaitos.fi | supervises advertising of medicines. |

7.Sosiaali- ja terveydenhuollon tuotevalvontakeskus | P. (358–9) 396 72 70 F. (358–9) 39 67 27 97 Internetsivu: www.sttv.fi | supervises tobacco and alcohol advertising. |

8.Viestintävirasto | P. (358-9) 696 61 F. (358-9) 696 64 10 Sähköposti: kirjaamo@ficora.fi Internetsivu: www.ficora.fi | monitors television and radio advertising, taking into account: regulations on ethical principles and the protection of minors which affect advertising and television advertising;alcohol and tobacco advertising. |

9.Vakuutusvalvontavirasto | P. (358-9) 415 59 50 F. (358-9) 41 55 96 60 Sähköposti: kirjaamo@vakuutusvalvonta.fi Internetsivu: www.vakuutusvalvonta.fi | supervises insurance marketing and the use of insurance conditions. |

SWEDEN

Name of the entitiy | Contact details | Purpose |

1.Konsumentverket/Konsumentombudsmannen | Tfn (46) 8 429 05 00 Fax (46) 8 429 89 00 E-mail: konsumentverket@konsumentverket.se Website: www.konsumentverket.se | The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers' interests. |

UK

Name of the entity | Contact details | Purpose |

1.Office of Fair Trading (OFT) | Tel. 0207 211 8000 The Office of Fair Trading Fleetbank House 2-6 Salisbury Square London EC4Y 8JX United Kingdom Website: www.oft.gov.uk E-mail: enquiries@oft.gsi.gov.uk | The purpose of the Office of Fair Trading is to help maximize consumer welfare and to make sure that competition works well in order to make markets more efficient and benefit consumers. |

2.The Information Commissioner's office (formerly "The Information Commissioner") | Tel. 01625 545 700 Fax 01625 524 510 Information Commissioner's OfficeWycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom Website: http://www.informationcommissioner.gov.uk/ E-mail: mail@ico.gsi.gov.uk | The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts. |

3.The Civil Aviation Authority | Tel. 020 7379 7311 Civil Aviation Authority CAA House 45-59 Kingsway London United Kingdom WC2B 6TE Website: http://www.caa.co.uk/ | The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers. |

4.The Office of Gas and Electricity Markets (formerly "The Gas and Electricity Markets Authority") | Tel. 020 7901 7000 Fax 020 7901 7066 Ofgem 9 Millbank London SW1P 3GE United Kingdom Website: http://www.ofgem.gov.uk/ofgem/index.jsp E-mail: enquiries@energywatch.org.uk | The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers. |

5.The Office for the Regulation of Electricity and Gas (Northern Ireland) (formerly "The Director-General of Electricity Supply for Northern Ireland") | Tel. 02890 311575 The Office for the Regulation of Electricity and Gas (Northern Ireland) Brookmount Buildings 42 Fountain Street Belfast BT1 5EE United Kingdom Website: http://ofreg.nics.gov.uk/index.html | The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers. |

6.The Office of Communications | Tel. 0845 456 3000 Fax 0845 456 3333 The Office of Communications Riverside House 2a Southwark Bridge Road London SE1 9HA United Kingdom Website: http://www.ofcom.org.uk/ E-mail: contact@ofcom.org.uk | The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services. |

7.The Office of Water Services (formerly "The Director-General of Water Services") | Tel. 0121 625 1300/1373 Fax 0121 625 1400 Office of Water Services Centre City Tower 7 Hill Street Birmingham B5 4UA United Kingdom Website: http://www.ofwat.gov.uk/ E-mail: enquiries@ofwat.gsi.gov.uk | The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers' interests on pricing and service standards and adjudicates disputes. |

8.The Office of Rail Regulation (formerly "The Rail Regulator") | Tel. 020 7282 2000 Fax 020 7282 2040 The Office of Rail Regulation 1 Waterhouse Square 138-142 Holborn London EC1N 2TQ United Kingdom Website: http://www.rail-reg.gov.uk/ | Responsible for regulating railways in Great Britain. The office's responsibilities include protecting the interests of users of railway services. |

9.Every weights and measures authority in Great Britain | 204 separate organisations. Please contact the Office of Fair Trading in the first instance: 0207 211 8000 The Office of Fair Trading Fleetbank House 2-6 Salisbury Square London EC4Y 8JX United Kingdom Website: www.oft.gov.uk E-mail: enquiries@oft.gsi.gov.uk | Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business. |

10.The Department of Enterprise, Trade and Investment in Northern Ireland | Tel. 028 9052 9900 Department of Enterprise, Trade and Investment Netherleigh Massey Avenue Belfast BT4 2JP United Kingdom Website: http://www.detini.gov.uk/ E-mail: information@detini.gov. | DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business |

11.The Financial Services Authority | Tel. 020 7066 1000 Fax 020 7066 1099 The Financial Services Authority 25 The North Colonnade, Canary Wharf, London E14 5HS United Kingdom Website: http://www.fsa.gov.uk/ | The FSA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers. |

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